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Reviews of Comfort Inn Naha Tomari Port

3.5 out of 5
Comfort Inn Naha Tomari Port
3-1-4 Maejima, Naha, Okinawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 453 out of 1000 reviews" "
Rating 8 - Good. 439 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Typical Comfort Inn stay. Clean rooms. No frills. Reasonable price.
Stayed 10 nights in Jul 2023

10/10 Excellent

Eriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good design, nice room very comfortable. The temperature is up to us, it’s not central controlled.
Stayed 4 nights in Apr 2022

10/10 Excellent

ROSANA SILVIA

Stayed 6 nights in Feb 2022

10/10 Excellent

Yasunao, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my third time staying. A good location on the route 58, the main road of Okinawa, within ten min walking distance to Kokusai dori steet, three min walk to a convenience store, and some eateries.
Stayed 1 night in Dec 2020

10/10 Excellent

jmatty, Tokyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was my second time to stay at this hotel. I booked single room with a double bed, spacious and so comfortable. There's an Okinawan style eatery across the road called "Highway Shokudo(dinner) where they serve Okinawan local food. A convenience store called "Family mart" is three minute away on foot.
Stayed 4 nights in Oct 2020
Response from Front Desk Staff, Irei on 27 Oct 2020
Dear Valued Guest, Thank you for coming back to stay at Red Planet Naha, Okinawa. We appreciate your informative review. Sharing is one of our company’s core values, and we appreciate you sharing information about our neighborhood here. We hope you will come back to stay with us should the occasion arise.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from フロント on 27 Oct 2020
この度は、レッドプラネット沖縄那覇へご宿泊いただきまして誠に、ありがとうございました。またのご宿泊をスタッフ一同お待ちしております。

10/10 Excellent

jmatty, Tokyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
比較的新しい建ったホテルのようで施設も新しく、綺麗であった。場所は、国道58号線沿いにあり、徒歩3分ほどのところにファミリーマートがある。 借りた部屋のは、シングルだがベッドはクイーンサイズで一人で広々と使えて快適だった。
Stayed 3 nights in Sep 2020
Response from フロント　 on 23 Sept 2020
この度は、レッドプラネット沖縄那覇へご宿泊いただきまして、誠にありがとうございます。また、レビューのご投稿もありがとうございます。 またのご宿泊をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was new, and very well located, but the room was a touch small.
Stayed 1 night in Mar 2020
Response from Front Desk on 1 Apr 2020
Dear Valued Guest, Thank you for your stay and review. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and amazing services
Stayed 1 night in Mar 2020
Response from Front desk on 20 Mar 2020
Thank you for your stay and review. We are looking forward to seeing you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Komesu-front desk on 20 Feb 2020
Dear Valued Guests, Thank you for your review. We hope to see you again on your next travel to Okinawa. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Small room had everything we needed. Comfortable in every way. Amazing staff helped me figure out where to go and what to see - very accommodating to my needs. Breakfast good with pleasant space. Walking distance to just about everything I needed or wanted to do, even to monorail.
Stayed 3 nights in Jan 2020
Response from Komesu-front desk on 31 Jan 2020
Dear Valued Guests, Thank you for your review. We're appreciate your kind comments about our hotel. We hope to see you again on your next travel to Okinawa. Best regards,

6/10 Okay

JayDee, NYC

Business traveller
Liked: Staff & service, amenities
Good service and location. However the bathroom had an unacceptable amount of mildew.
Stayed 2 nights in Jan 2020
Response from Komesu-front desk on 3 Feb 2020
Dear Valued Guests, Thank you for staying with us. We apologize for making you feel uncomfortable about room cleaning. and thank you for bring us this matter to our attention. We'll do our best to improve this problem as soon as we can. We hope to see you again on your next travel to Okinawa. Best Regards,

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cheap hotel
Hotel was clean and had a nice service . Keep up the good work . I will try to recommend some friends too .
Stayed 1 night in Jan 2020
Response from Komesu-front desk on 26 Jan 2020
Dear Valued Guests, Thank you for your review and comments. We hope to see you again on your next travel to Okinawa. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is comfortable and room size is just right for 2 adults. Location is near to rail station. Front desk staff are friendly, profesional and speak English fluently. Value for money.
Stayed 2 nights in Dec 2019
Response from Komesu-front desk on 8 Jan 2020
Dear Valued Guests, Thank you for your review and comments. We hope to see you again on your next travel to Okinawa. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hasmik on 29 Dec 2019
Dear Valued Guest, Thank you for staying with us and your feedback. We are looking forward to see you again in the near future. Best Regards,

8/10 Good

sindi, HK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, near train station for <10 mins walking
Stayed 5 nights in Oct 2019
Response from komesu-frontdesk on 14 Oct 2019
Dear Valued Guests, Thank you for review and comments. We hope to see you again on your next travel to Okinawa. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from komesu-frontdesk on 13 Oct 2019
Dear Valued Guests, Thank you for your review and comments. We hope to see you again on your next travel to Okinawa. Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It was a nice stay. Walking distance to Kokusai Street. Parking is behind the busy route 58. Very clean. Price is pretty good. Enjoyed the stay. Will stay again.
Stayed 1 night in Sep 2019
Response from Komesu-frontdesk on 8 Sept 2019
Dear Valued Guests, Thank you for sharing your review and comments. We appreciate it. We hope to see you again on your next travel to Okinawa. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and the front desk was very friendly.
Stayed 1 night in Aug 2019
Response from Hasmik front-desk on 10 Aug 2019
Dear Valued Guest, Thank you for time to provide us with your valuable feedback. We delighted to hear, that you enjoyed your stay in our hotel. We look forward to see you again in the near future. Best Regards,

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff who speak multiple languages. Location is little far from the central Kokusai-dori area (still walkable!) but perfect for anyone looking to access the nearby Tomari port. With a combini around the corner and the port just down the street, it was very convenient and I would definitely stay again.
Stayed 1 night in Aug 2019
Response from Hasmik front-desk on 7 Aug 2019
Dear Kaori, Thank you for taking your time to provide us with your valuable feedback relating your stay in our hotel. We delighted to hear, that you really enjoyed your stay in our hotel. We look forward to see you again in the near future. Best Regards,

4/10 Poor

Marvin

Liked: Cleanliness
Disliked: Room comfort
Small rooms, not family friendly
Small room, electric to fridge goes off when you leave room, no dressers, we had to live out of our suitcases, family and guest were not allowed into guest rooms. No pay phones on premises, room keys control electricity to rooms, will never stay here again
Stayed 5 nights in Jul 2019

10/10 Excellent

Erica, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Close to bus for the aquarium, main shopping Street was a short walk and has an affordable and filling breaky. Very happy with our stay there.
Stayed 2 nights in May 2019
Response from Hasmik front-desk on 31 May 2019
Dear Erica, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Looking forward to see you again in the near future. Best Regards,

10/10 Excellent

Stephen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
A comfortable stay, very friendly staff. 9nly negative were the breakfasts, which were really poor.
Stayed 4 nights in May 2019
Response from Komesu-frontdesk on 12 May 2019
Dear Valued Guests, Thank you for your review.We will share your comments with restaurant staff and make further efforts in providing better service. We hope to see you again on your next travel to Okinawa. Best Regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Hasmik on 31 Mar 2019
Dear Valued Guest, Thank for staying in our hotel and thank you for your evaluation. We are looking forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, extremely helpful in setting up bus tour and directions.
Stayed 5 nights in Feb 2019
Response from Hasmik front-desk on 27 Feb 2019
Dear Valued Guest, Thank you for your time writing us feedback. Your feedback is very valuable for us. We are delighted to hear that, you enjoyed your stay in our hotel. We are looking forward to welcoming you at our hotel next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hey, listen , this is a fantastic value , super nice all-around hotel and a great location, near the monorail and the shopping street...
Stayed 7 nights in Jan 2019
Response from Hasmik on 26 Jan 2019
Dear Valued Guest, Thank you for having taken your time to provide us with your valuable feedback. Your helpful comments are much appreciated and we are delighted to hear, that you enjoyed your stay with us. Looking forward to see you again in the near future. Best Regards,

6/10 Okay

Lim

Liked: Cleanliness, property conditions & facilities
Is a nice hotel, except the unpleasant experience
Check in time of this hotel is 3pm, even the rooms are ready is still 3pm. We had a overnight flight and reach Okinawa very early, upon arrive at hotel, they told us check in is 3pm and advise us to go tour around. After 5hrs we were all so tired, back to hotel at 2pm, ask iif i can have 1 room first as I booked 2 rooms for 4 nights and I was not feeling well! The front desk just point to the check in time; 3pm! Told us to wait at the lobby!!! After waiting for 40mins without a back rest stool, my husband was upsad to see me feeling so sick, approach the front desk again. No chance! My husband told them i’was Not well can’t they just give a room for me to rest that was already 2:40pm! And the answer was they will charge 1000 yen per hour. I will be happy to pay if they told me earlier, as I as so sick that I needed a bed. And my husband said is only 20 minutes how can they charge us full rate and in the end one of the lady staff start to ask for our passport to do the check in paperwork for us. Buy the time we get our keys was like 2:55pm. I had fever, missed my dinner, Slept the whole afternoon till next morning. Stilll weak the next day, but the lady staff was nice to check on me the next 2 days. I would appreciate this hotel can make exceptions suitation base on case to case and let us know we would have the room by paying extra as I did told the staff I was not well, just need 1. Rooms are clean, good size for 2 luggages. Charge 1000 yes per night for parking.
Stayed 4 nights in Dec 2018
Response from Hasmik on 9 Jan 2019
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are really sorry, that you had a bad experience on your check-in day. Our front office team is doing everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 3PM, we have to coordinate with housekeeping to be sure that all rooms are ready to accommodate guest, which takes a little time. We are really sorry, that we have had kept you waiting too long. We will do our best to improve our service and we will look forward to welcoming you in our hotel next time with better service. Best Regards,

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpful staff. 10 min walk to the market and Okinawa Prefecture. 5 min walk to the famous Ramen Danbo. Easily accessible from airport.
Stayed 4 nights in Dec 2018
Response from komesu-frontdesk on 17 Dec 2018
Dear Valued Guests, Thank you for warm review and comments. We appreciate it. We hope to see you again on your next travel to Okinawa. Best Regards,

10/10 Excellent

Evin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room & fast check-in & out
Clean room and fast check-in and check-out. Hotel is 5-7mins walk from Meibashi station, easy to find.
Stayed 1 night in Aug 2018
Response from Komesu-frontdesk on 14 Aug 2018
Dear Valued Guests, Thank you for reviewing us and we appreciate your feedback.We hope to see you again on your next travel in Okinawa. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable clean room close to most things. The only annoying thing was that the hotel refused to give us breakfast even though we paid for it online and the hotel staff spoke very broken English so it was quite frustrating and we ended up leaving annoyed. It was the only thing that really pissed us off about this hotel and it was unfortunate as we did enjoy our stay aside from this experience. We did have a look at breakfast and it looked pretty disgusting so probably better we didn’t eat it. Good value for money aside from this.
Stayed 1 night in Apr 2018
Response from Front Desk Agent, Noriel on 14 Apr 2018
Dear valued guests, we sincerely apologize for the miscommunications caused by the linguistic underachievement of our staff. As far as the content of the breakfast goes, the menu is generally set more to the Oriental demographics, and we apologize on behalf of the restaurant that it was not up to your standard. As a front desk team, we collectively apologize for your disappointment.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Hot Red Planet
So easy to get to from airport. Close to many restaurants, shopping and all the main places tourists want to see. Breakfast is an awesome buffet with both western and Japanese choices. Reception desk even has a weigh scale to check the weight of your luggage! Will stay again.
Response from Yamauchi on 5 Apr 2018
Dear Valued Guest Greetings from Red Planet Naha Okinawa, and Thank you very much for your reviews. We'll hope you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from マネージャー on 11 Apr 2018
この度は、数あるホテルの中から当館へご宿泊頂き誠にありがとうございます。 またのご来館をスタッフ一同お待ちしています。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Standard but good for price
Good standard hotel Staff were good particularly one guy who was switched on
Stayed 1 night in Nov 2017
Response from Hotel Manager on 24 Nov 2017
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. Thank you for your kind review. We hope that your stay was pleasant and that you enjoyed it. We would like to see you again with us on your next trip to Okinawa. Best Regards, FOA - Gabriel

8/10 Good

Man Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable price with quality
The hotel is clean and neat. It's overall design is quite modern and the staffs are well trained and most of them can be communicated with English. It worth the money! One thing I don't like the hotel is the use a physical key to access the room and you will be penalized for 15,000 yen if you lost it. I thought this old key system access shall gone in hotel industry long time ago.
Stayed 2 nights in Oct 2017
Response from Hotel Manager on 3 Nov 2017
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. We would like to thank you for your review. It will help to improve our services even more. Our guest opinion is really important for us. We hope to see you again in a near future. Best Regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, friendly, comfortable hotel
Easy to find, friendly and welcoming hotel. 150m from monorail station (direct from airport) along flat road - no problem with luggage on wheels. 350m to port for ferries - taxi recommended for this. Good restaurants nearby and about 200m to the main shopping street which we walked easily every day as required. Room was clean, functional, provided disposable slippers, good wifi. We didn't have breakfast, which is the only meal available each day.
Stayed 2 nights in Oct 2017
Response from Hotel Manager on 30 Oct 2017
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. Thank you for your review. We hope to see you again with us on your next stay in Okinawa. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful staff
Hotel is in a good location, close to ferry terminal, and within walking distance of main street. Rooms are very quiet and comfortable. We were travelling with bikes and the staff were very helpful in solving some issues we had. We would definitely stay there again.
Stayed 1 night in Oct 2017
Response from Manager on 16 Oct 2017
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. Thank you for your stay and your positive review. we really appreciate ! We hope that you had a great time in our island and hope also to see you next time around. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
primitive room but clean。good choice if around 100USD during non peak season。
Stayed 1 night in Jun 2017
Response from Hotel Manager on 9 Jul 2017
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. We would like to thank you for your stay in our hotel and for your positive review. We hope to see you again with us for your next stay in Okinawa. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Manager on 28 May 2017
Dear Valued Guest Thank you for staying at Red Planet Naha Okinawa, and we appreciate your review. We hope to welcome you again in the future. Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly comfortable hotel
The hotel is in a good location walkable distance to the main shopping area and the rooms are nice and the staff lovely and bilingual. Good choice of Japanese and Western for breakfast too.
Response from Hotel Manager on 16 Apr 2017
Dear Valued Guest Thank you for staying at Red Planet Naha Okinawa, and we appreciate your review. Since our hotel is located in center of the city, it's easy access to many palaces. We'll look forward to welcome you again in your future trip to Okinawa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Manager on 7 Apr 2017
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Staffs are helpful that they helped me to collect my parcel and booked for a table in Okinawa as I don't know Japanese. The staffs know Japanese, English and Mandarin. Clean and tidy room with bright sunlight. Well sound-proofing.
Response from Hotel Manager on 1 Mar 2017
Dear Valued Guest Thank you for staying at Red Planet Naha Okinawa. we're glad to hear that you've enjoyed our room. Our hotel staff love to help customers, and we are looking forward to welcome you on your next trip to Okinawa again.

6/10 Okay

gray

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clinically efficient value
Play hard rest hard.
Response from General Manager on 4 Feb 2017
Dear Valued Guest Thank you for staying at Red Planet Naha Okinawa. we appreciate your review. We're looking forward to welcome you again for your next trip to Okinawa. Manager

6/10 Okay

S & A, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities
A little over rated in reviews
We booked this hotel owing to its review and all the good reviews of it are true. If you are able to book this hotel under USD100 per night, go for it. We paid CAD236 (USD175) per night and money for value wise, it is a little steep. In comparison to our 3 star hotel in Taipei, service wise is a little lacking. Example: 1. Staff will not assist you with your luggages to your room. 2. We had to catch early flights in both Taipei (leaving hotel at 4:30am) and Okinawa (leaving hotel at 5:45am), but it is the Taipei hotel that packed us take out breakfast for consumption in the taxi or airport (despite the fact that the coffee is warm and not hot when we drank it). 3. We paid only CAD1 35 per night for Taipei hotel.
Response from Hotel Manager on 30 Nov 2016
Dear Valued Guest, Greetings from Red Planet Naha Okinawa. Thank you very much for taking your time to write a review. We are afraid that we do not have a porter service. If there are lots of luggage or little child with the guest, we will help to bring the luggage to their room. Regarding to our room rate, it always changes depends on the seasons/occupancy. We will share your valuable opinion. Once again, thank you for your feedback and we hope we do get the chance to welcome you back in the future. Best Regards, Kawakami

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Oct 2016
Thank you for your review

8/10 Good

Rambleryoyo, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel in city
Inner city hotel with cool "tower" parking, good price and clean.
Response from Hotel Manager on 25 Oct 2016
Dear Valued Guest Thank you for staying at our hotel. I am glad you enjoyed your stay with us. We hope to welcome you again in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Oct 2016
Thank you for your review,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 10 Oct 2016
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Oct 2016
Thank you for your review

8/10 Good

Freda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel, good location
A very convenient hotel and staff are friendly. Love cation is good
Response from General Manager on 23 Sept 2016
Dear Valued Guest Thank you for staying at Red Planet Naha Okinawa. I am glad that you enjoyed your stay with us. We hope to welcome you again in the future. Sincerely, FOA Mina