Deluxe Triple Room, Non Smoking | Premium bedding, down duvets, blackout curtains, free WiFi

Reviews of Odawara Terminal Hotel

3 out of 5
Odawara Terminal Hotel
2-4-3 Sakaecho, Odawara, Kanagawa

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 233 reviews" "
Rating 8 - Good. 86 out of 233 reviews" "
Rating 6 - Okay. 43 out of 233 reviews" "
Rating 4 - Poor. 16 out of 233 reviews" "
Rating 2 - Terrible. 10 out of 233 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jing Neng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious and clean. Also super close to the Odawara Station and has dining and shops nearby. Super satisfied with my stay.
Stayed 2 nights in May 2024
Response from Odawara Terminal Hotel: Manager on 13 May 2024
Thank you so much for your high rating. We hope you were able to relax during your stay. We look forward to seeing you coming again.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and that they allows people to leave their luggage in the lobby for us to pick up later , the rooms are very small clean but very small and the bathroom was the smallest ever , I’m a 6 f 220 person and barely fit in the shower and toilet, the staff is very friendly and very polite, this place is more like a motel more ga hotel , is good for 1 person a small person, I do not recommend for big people like me ,,
Stayed 2 nights in May 2024
Response from Odawara Terminal Hotel: Front desk on 5 May 2024
Thank you for using our service.Since the size of the room cannot be changed due to its structure, we strive to provide services in other aspects to ensure your satisfaction as much as possible.We hope that you will use us again.thank you very much.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room was very clean and staff was helpful and accommodating
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Thank you very much for using our hotel this time.Thank you again for your high evaluation.We will continue to work hard to make your stay as comfortable as possible.We look forward to using your service again in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable price! Excellent location for transport and shopping mall near by also hotel are very new ! Strongly Recommend !!!
Response from Odawara Terminal Hotel Front Desk on 17 Apr 2024
Thank you very much for your very high fating.Looking forward to seeing you coming again.

6/10 Okay

logan

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Odawara Terminal Hotel: Front desk on 19 Feb 2024
Thank you very much for staying at Odawara Terminal Hotel.We hope you were able to relax during your stay.We look forward to seeing you again soon.Thank you for taking time out of your busy schedule to provide us with your valuable feedback.

10/10 Excellent

Bronte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an extremely close walk to the train station and many dining options. It was super convenient for a one night stay and offered wonderful free amenities, including free coffee and tea on L2. The room was spacious and quiet and the wifi connection was great. I’d recommend to anyone!
Stayed 1 night in Jan 2024
Response from Odawara Terminal Hotel: Manager on 12 Jan 2024
Thank you very much for using our hotel this time.Thank you for your many compliments.All the staff members are very encouraging.We will continue to work hard to provide an even more comfortable stay without being satisfied with the current situation.We look forward to using your service again in the future.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel very convenient to Odawara Station and walking distance to the castle. The staff stored our luggage while we explored during the day and had it in our room ready for us that night. Room size was great for the three of us and beds were very comfortable. Lots of food options nearby. Perfect for our needs.
Stayed 1 night in Dec 2023
Response from 小田原ターミナルホテル:フロント on 31 Dec 2023
Thank you for staying at our hotel. Thank you very much for your high evaluation. We hope that you will use our hotel again if you have the opportunity next time. Thank you for taking the time out of your busy schedule to post. Odawara Terminal Hotel: Front desk

2/10 Terrible

Michiko

Stayed 1 night in Dec 2023
Response from 小田原ターミナルホテル:フロント on 23 Dec 2023
この度は小田原ターミナルホテルにご宿泊頂き有難うございました。小田原にお越しの際はまた当ホテルをご利用いただければ幸いです。

10/10 Excellent

mabell

Stayed 3 nights in Nov 2023
Response from 小田原ターミナルホテル:フロント on 6 Dec 2023
この度は当ホテルにご宿泊頂きありがとうございました。また高い評価も頂き感謝申し上げます。今後もサービス向上に努めて参る所存です。小田原にお越しの際はまた当ホテルをご利用いただければ幸いです。

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Odawara station. Room was a decent size, but the bathroom was tiny. Quite hard to negotiate if you’re taller than average. Front desk was very helpful and patient in organising onward delivery of my luggage.
Stayed 5 nights in Nov 2023
Response from Odawara Terminal Hotel: Front desk on 14 Nov 2023
Thank you very much for staying at Odawara Terminal Hotel.Regarding the size of the bathroom, we apologize for making you feel cramped.Thank you for taking time out of your busy schedule to provide us with your valuable feedback.Thank you.

2/10 Terrible

Tommie

Disliked: Staff & service, amenities, property conditions & facilities
This is NOT a hotel!!! as much as I stayed only 11/31/2023. The washroom is only about twice as big as airplane toilets with a kids’ size tub, about 4’ long. No desk, no chair, no nothing!!! A/C wasn’t working!!! DO NOT BOOK THIS!!! as much as it’s about 5 minutes walk from Odawara Station.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Thank you very much for using our hotel this time.Would it be okay to stay on October 31st? November only lasts until the 30th...Please note that the unit bath is narrow and cannot be expanded due to the structure of the building.Did you notice that the desks and chairs are foldable?The air conditioner is activated by a switch on the wall.The room I stayed in this time was an "economy single room".If you are in a Standard Single Room'' or above, you will be provided with a desk and chair, so please use this next time.We look forward to serving you again.

8/10 Good

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Easy check-in and check-out
Stayed 1 night in Oct 2023
Response from Monique on 15 Oct 2023
Thank you very much for staying at Odawara Terminal Hotel. We would be happy if you would choose our hotel again when you come to Odawara. All the staff are looking forward to seeing you.

8/10 Good

Thomas

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Odawara Terminal Hotel: Front desk on 7 Oct 2023
Thank you very much for staying at Odawara Terminal Hotel.We hope you were able to relax during your stay.We are honored to receive your high evaluation of our hotel.Please feel free to use our hotel if you are in the area.We look forward to your visit.Thank you for taking time out of your busy schedule to provide us with your valuable feedback.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a three star option, we felt this was very good. Staff were friendly, the room was large and comfortable and very clean! We would stay here again, as a traveller, it was super close to the train station.
Stayed 2 nights in Aug 2023
Response from 小田原ターミナルホテル 支配人 on 18 Aug 2023
Thank you very much for using our hotel this time.I am glad that you were satisfied.In addition, please use if there is an opportunity.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
The hotel doesn’t look as nice as in the pictures. The bed was hard and uncomfortable. Very noisy. There is a bar on both sides of the hotel but the noise was from other hotel guests. The staff at the hotel knew how noisy the guests were being and didn’t say nothing to them. They were unhelpful when I complained. Expensive and poor hotel.
Stayed 2 nights in Jul 2023
Response from Odawara Terminal Hotel Front Desk on 10 Jul 2023
Thank you very much for using our hotel.We sincerely apologize for the inappropriate response you received.I am very sorry.In the future, we will strive to improve the service and strengthen the staff guidance so that there will be no such thing, so if you have another opportunity, please visit us.We are looking forward to seeing you again.

10/10 Excellent

YONGWEI, LYNNWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and easy to do anything
Stayed 2 nights in Jun 2023
Response from Odawara Terminal Hotel Front Desk on 2 Jul 2023
Thank you for your high evaluation.Looking forward to seeing you coming again.Thank you very much.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location right next to Odawara station. The staff were very welcoming and polite and the whole property was spotlessly clean. The room was quite small, but probably not by Japanese standards and we had everything in it that we needed, except for wardrobe space so we lived out of our suitcases which was no real hassle. Great value for money at £450 per week compared to some of the other hotels in the area. Would recommend if you are in Odawara.
Stayed 7 nights in Apr 2023
Response from Odawara Terminal Hotel on 12 May 2023
Thank you for staying at our hotel this time. I am very happy that you were satisfied. All the staff are waiting for the use of another opportunity.

8/10 Good

Joyce

Stayed 3 nights in Apr 2023
Response from Odawara Terminal Hotel Front Desk on 10 May 2023
Thank you for your overall positive evaluation. Looking forward to seeing you coming again. Thank you very much.

6/10 Okay

Jessica

Stayed 1 night in Apr 2023
Response from Odawara Terminal Hotel. on 13 Apr 2023
Thank you for staying at Odawara Terminal Hotel.How was Odawara?If you come to Odawara again, we are looking forward to seeing you at our hotel.All the staff are waiting for you.

6/10 Okay

Martin Luis

Stayed 1 night in Mar 2023
Response from Odawara Terminal Hotel Front Desk on 22 Mar 2023
Thank you for staying at our hotel this time.We will continue to strive to improve our services.Thank you very much.

8/10 Good

Siang Hwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to the train station with many food outlets. Free coffee and tea. Room is clean and staff friendly. However, the room and toilet are small. It is especially difficult to move about in the toilet/bathroom
Stayed 3 nights in Feb 2023
Response from Odawara Terminal Hotel: Front desk on 28 Feb 2023
Thank you for staying at the Odawara Terminal Hotel.Thank you very much.We are honored to receive such a high evaluation for our hotel.Our hotel's bath and toilet are unit baths.I would appreciate it if you could understand that it will be made compact.Also, when you go out nearby,Please use our hotel.looking forward to seeing you coming again.

10/10 Excellent

Omari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was such an amazing stay
Stayed 2 nights in Sep 2022
Response from 小田原ターミナルホテル:フロント on 1 Oct 2022
この度は当ホテルにご宿泊頂きありがとうございました。また、高い評価もいただき重ねてお礼申し上げます。今後もサービス向上に努めて参ります。またのご利用をお待ちしております。

8/10 Good

Ryo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Had to wait for 5-10 mins till staff shows up when checked in.
Stayed 1 night in Aug 2022
Response from 小田原ターミナル 支配人 on 28 Aug 2022
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。チェックイン時にお待たせしてしまい申し訳ございませんでした。また機会がございましたら是非ご利用くださいませ。お客様のまたのお越しを心よりお待ちしております。

6/10 Okay

Yoko, Tokyo

Nothing special, just convenient close to publuc transportation. That's all
Stayed 1 night in Feb 2022
Response from 小田原ターミナルホテル フロント on 13 Feb 2022
この度は当ホテルをご利用いただき、誠にありがとうございました。 公共交通機関が近く移動に便利な為、ご好評いただいております。 スタッフ一同またのお越しを心よりお待ちしております。

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room key is not card key and going to reception every time when getting out of the hotel was little annoying.
Stayed 2 nights in May 2021
Response from 小田原ターミナルホテル フロント on 9 May 2021
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 鍵を預ける事のご面倒申し訳ございませんでした。 今後新たなに部屋を増やす計画をしております。その際はカードキーになります。 改装が完了した折にはまた是非ご利用くださいませ。 またのお越しを心よりお待ちしております。

8/10 Good

Graham

Stayed 1 night in Apr 2021
Response from 小田原ターミナルホテル 支配人 on 15 Apr 2021
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 快適にご滞在頂けたようでスタッフ一同大変嬉しく存じます。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

4/10 Poor

yoshinori

Stayed 1 night in Mar 2021
Response from 小田原ターミナルホテル 支配人 on 19 Mar 2021
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

6/10 Okay

kazuyoshi

Stayed 1 night in Jan 2021
Response from 小田原ターミナルホテル 支配人 on 30 Jan 2021
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

8/10 Good

Kevin

Stayed 2 nights in Dec 2020
Response from 小田原ターミナルホテル 支配人 on 7 Jan 2021
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 小田原ターミナルホテル 支配人 on 19 Nov 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

8/10 Good

Justin

Stayed 1 night in Oct 2020
Response from 小田原ターミナルホテル 支配人 on 5 Nov 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

8/10 Good

Yoshinori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 小田原ターミナルホテル 支配人 on 6 Oct 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

8/10 Good

MASASHI

駅近で便利でした。
駅近で便利でした。部屋はとても変わった形をしていました。
Stayed 1 night in Sep 2020
Response from 小田原ターミナルホテル 支配人 on 21 Sept 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 現在、客室の改装を順次進めておりますので、また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

TAIZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from 小田原ターミナルホテル 支配人 on 14 Sept 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂き、誠にありがとうございました。 また機会がございましたら是非ご利用くださいませ。 お客様のまたのお越しを心よりお待ちしております。

6/10 Okay

Ryuta

Stayed 1 night in Aug 2020
Response from 小田原ターミナルホテル 支配人 on 21 Aug 2020
この度は数ある宿泊施設の中から当ホテルをお選び頂きありがとうございました。 より快適にご宿泊頂けるよう日々研鑽を積んで参りますので、また機会がございましたら是非ご利用ください。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

MITSURU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段よりも快適に過ごすことが出来ました
Stayed 2 nights in May 2024
Response from 小田原ターミナルホテル 支配人 on 7 May 2024
この度はご利用頂きまして誠にありがとうございました。ご満足頂けた様でスタッフ一同嬉しく思います、今後もサービス面等お客様に満足頂ける様努力してまいりますのでよろしくお願いいたします。またのお越しを心よりお待ちしております。

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 Minute walk from Odawara station. 10 minute walk from Odawara Castle.
Stayed 1 night in May 2024
Response from Odawara Terminal Hotel Front Desk on 7 May 2024
Thank you very much for your very high rating.Looking forward to seeing you coming again.

10/10 Excellent

Shoji

Liked: Cleanliness, staff & service, amenities
良き
Stayed 1 night in May 2024
Response from 小田原ターミナルホテル:支配人 on 7 May 2024
この度は当館をご利用いただきまして誠にありがとうございました。ご満足頂けたようで大変光栄です。さらなる満足度向上を目指して今後も精進してまいります。またの機会のご利用を心よりお待ちしております。

6/10 Okay

ふとし

Stayed 1 night in Apr 2024
Response from 小田原ターミナルホテル:フロント on 20 May 2024
この度は小田原ターミナルホテルにご宿泊頂き誠にありがとうございます。ご滞在中はお寛ぎ頂けましたでしょうか。当館に高い評価を頂戴し光栄に存じます。お客様のまたのお越しを心よりお待ち申し上げております。お忙しいところ貴重なご意見を頂戴しありがとうございました。

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est proche de la gare donc très pratique. J'ai pu laisser mes bagages avant le check in. Je suis allé me promener et quand je suis revenu en fin de journée, on avait monté mes bagages dans la chambre.
Stayed 2 nights in Mar 2024
Response from Odawara Terminal Hotel : Réception on 20 May 2024
Merci beaucoup d'avoir séjourné à l'Odawara Terminal Hotel.Nous espérons que vous avez pu vous relaxer pendant votre séjourNous sommes honorés de recevoir votre excellente évaluation de notre hôtel.Nous avons hâte de vous revoir bientôt.Merci d'avoir pris le temps, malgré votre emploi du temps chargé, de nous faire part de vos précieux commentaires.

8/10 Good

Mayuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かなエリアで快適でした。
Stayed 1 night in Mar 2024
Response from 小田原ターミナルホテル:フロント on 21 Mar 2024
この度はご利用頂きまして誠にありがとうございました。ご満足頂けた様でスタッフ一同嬉しく思います、今後もサービス面等お客様に満足頂ける様努力してまいりますのでよろしくお願いいたします。またのお越しを心よりお待ちしております。

8/10 Good

SHUJI

Stayed 1 night in Mar 2024
Response from 小田原ターミナルホテル:フロント on 21 Mar 2024
この度はご利用頂きありがとうございました。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ありがとうございました。
Response from 小田原ターミナルホテル:支配人 on 1 Mar 2024
この度は小田原ターミナルホテルにご宿泊いただきありがとうございました。高い評価を頂き重ねてお礼申し上げます。またの機会のご利用を心よりお待ちしております。

8/10 Good

peko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
きれいでした。
Stayed 3 nights in Feb 2024
Response from Odawara Terminal Hotel: Front desk on 26 Feb 2024
Thank you very much for staying at Odawara Terminal Hotel.We hope you were able to relax during your stay.We are honored to receive your high evaluation of our hotel.We look forward to seeing you again soon.Thank you for taking time out of your busy schedule to provide us with your valuable feedback.

6/10 Okay

まもる

駅に近く飲食店も選べる
Stayed 1 night in Feb 2024

10/10 Excellent

けんた

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from 小田原ターミナルホテル:フロント on 4 Feb 2024
この度は小田原ターミナルホテルにご宿泊いただきありがとうございました。また、お褒めの言葉もいただき重ねてお礼申し上げます。また小田原にお越しの際は当ホテルをご利用いただければ幸いです。お忙しいところご投稿いただき感謝申し上げます。

8/10 Good

Kimihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした
駅からも近く、室内は綺麗で過ごしやすいですが、収納が少ないので荷物の多い人は少し不便かもしれません。
Stayed 1 night in Jan 2024
Response from 小田原ターミナルホテル:フロント on 22 Jan 2024
この度は小田原ターミナルホテルにご宿泊頂き、誠にありがとうございます。ご滞在中はお寛ぎ頂きましたでしょうか。当館に高い評価を頂戴し、大変光栄に存じます。当館は小田原駅東口より約60m程に位置しており、立地の良さはアピールポイントの1つと自負しております。新しいホテルではないため、お客様にご不便をおかけすることもあるかとは存じますが、少しでも快適なご滞在が提供できるよう、これからもスタッフ一同精進して参ります。またお近くにお越しの際はぜひ当館をご利用頂ければ幸いに存じます。お客様のまたのお越しを心よりお待ち申し上げております。お忙しいところご投稿を頂戴し、ありがとうございました。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
飯店附近交通、飲食、購物方便 浴室太小,冬天身體一直接觸牆面和浴簾,很冰冷不舒服😞
Stayed 3 nights in Jan 2024
Response from 小田原終點站酒店:前台 on 22 Jan 2024
非常感謝您入住小田原終點站飯店。我們希望您住得愉快。我們期待很快再次見到您。感謝您在百忙之中抽空發文。

6/10 Okay

CHIAKI

Business traveller
仕事で、本当に寝るだけに使用しました。 お部屋、ユニットバスは少し狭さを感じましたが、観光とかで無ければ特に問題なし。 寒かったのですが、暖房のスイッチ無くこちらで操作できない様でした。
Stayed 1 night in Jan 2024
Response from 小田原ターミナルホテル:フロント on 19 Jan 2024
この度は当館をご利用頂き誠にありがとうございました。暖房に関しましては、一部の部屋では温度操作が出来ず、ホテルの方で適切な温度に調節させて頂いておりますので、お部屋では風量のみを調節頂く形になります。通常はOFFになっておりますので、お客様の方で必要な方は付けて頂ければと思います。ご案内が行き届かず申し訳ございませんでした。またのお越しをお待ちしております。

10/10 Excellent

Tatsuo, Setagaya-ku

Stayed 1 night in Jan 2024