Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Hotel Hacienda Los Laureles - Spa

3.5 out of 5
Hotel Hacienda Los Laureles - Spa
Hidalgo 21, San Felipe del Agua, Oaxaca, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel hacienda, the atmosphere, location and peacefulness was to die for. perfect stay when visiting oaxaca, is like 12 minutes away from the city.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mitra Truelove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property with beautiful garden and breakfast setting. Service and staff exceptional and the restaurant best value around. 5 Star
Stayed 7 nights in Mar 2023

10/10 Excellent

Jeanne

Stayed 1 night in Feb 2023

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

FRANCISCO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent safe, very attentive and helpfull
Stayed 2 nights in May 2022

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hacienda Los Laureles! The grounds are beautiful and since it is up in the San Felipe neighborhood it is quiet and we slept really well. Staff was incredibly nice and even sent a charger to us by taxi when we left it behind. Enjoyed the restaurant too - waiters were pleasant and food was good!
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Highly recommended! Attention, food, amenities are excellent.
Stayed 5 nights in Mar 2020
Response from Guillermo Santiago / Reservations on 23 Mar 2020
Dear Sir./Madam. Thank you for your sharing! We are really glad to know that you enjoyed your room and the attention. Come back soon! We’ll be happy to see you again. All the best,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing place
Very relaxing place, beautiful house (Hacienda style) very nice and helpful staff
Stayed 5 nights in Jul 2017
Response from Customer Service Hotel Hacienda Los Laureles Spa on 21 Jul 2017
Thank you for your review! We much appreciate your comments and feedback. Quality in service is very important for us, thanks again for choosing to stay with us and hope to see you soon.

10/10 Excellent

martin, phoenix az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel its not close to downtown but its quiet
excelent experience but i need more time because its a big state

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful, but it is far from the center of town & was very empty during our stay. Jacuzzi & pool are not heated & are too cold to go in in Feb. The garden is beautiful, but is not what I would call 'extensive.' The service is very personal, since we were about the only guests.

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Bad attitude!
Bad attitude from some members of the staff. Not all but wouldn't be honest if I recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel
Clean and spacious, an enjoyable stay. Furniture is old, but the rooms are clean and the staff put in the extra effort to help out. A little far from the city center, but not prohibitively so.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Los Laureles
The hotel is lovely but very far from town. I am a fast walker and it took me an hour to walk to the center. It is good for a very quiet and secluded getaway. The food in the restaurant was very good and the service terrific. The pool is not what I expected. It was clean enough but very small.

6/10 Okay

Todd, Arizona, AZ

Liked: Cleanliness, staff & service, room comfort
OutSkirts
The hotel is located away from Central Civco, there is no hotel shuttle van. Have to rely on taxis. Granted it is only a $5 taxi ride to the Central Civco, but that is the only option. WiFi is very weak if you are staying on the 2nd floor, the pool is small, and the jacuzzi heater works partly. If was going to stay in Oaxaca again, I'd would definitely stay somewhere else, unless you like the total peace & quiet of this place. Would recommend the El Camino Real or the Holiday Inn Express.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general este hotel es un buen lugar para alojarse, el personal es capacitado habla ingles y español. Las camas son limpias y comodas. El baño igual es muy limpio y todos los dias se hace la limpieza. Si tu buscas un buen lugar y costo accesible este es el indicado para relajarte. Del centro de oaxaca se hacen de 15 minutos a 20 minutos en coche.
Stayed 4 nights in Dec 2023

2/10 Terrible

Karla giovana

Disliked: Cleanliness, staff & service
Muy mala atención
Stayed 3 nights in Sep 2021
Response from Reservaciones Hotel Hacienda los Laureles on 17 Sept 2021
¡Buenas Tardes! Estimada Sra. Karla, agradecemos su comentario, todos son valiosos para nosotros. Solo en respuesta a su comentario, le comentamos lo mismo que a la empresa de hoteles.com, usted realizo una reserva con entrada el día 3 de Septiembre, 2021 y quiso realizar su registro (sin previo aviso) el día 4 de septiembre a las 04:00 a.m la cual ya había pasado de las horas de check-in establecidas, por lo que la habitación ya se había considerado como no show! De parte del hotel no se realizo cobro alguno, la persona que la atendió tuvo que preguntar ya que 5 personas en una sola habitación es algo que nosotros no permitimos por el tipo de camas que solo son 2. Para su comodidad hubieran sido mejor 2 habitaciones. Saludos cordiales.

2/10 Terrible

ALBERTO

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy agradable, limpio, cómodo, con la oferta de comida excelente, se trata de un un lugar fortificante.
Stayed 3 nights in Mar 2020
Response from Guillermo Santiago / Reservaciones on 23 Mar 2020
Estimado Sr./Sra. Gracias por compartir su experiencia con nosotros! Siempre buscaremos maneras de mejorar la atención a nuestros huéspedes y la opinión que recibimos es siempre nuestro punto de partida. Esperamos verle pronto! Saludos cordiales.

10/10 Excellent

JAIME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje para recordar
Fué esactamente lo queandaba buscando, un lugar que evocara tranquilidad, tradición, respirar aire campirano, excelente todo.
Stayed 3 nights in Feb 2020
Response from Hacienda Los Laureles & Spa on 17 Feb 2020
Sr. Jaime, estamos muy contentos de cumplir sus expectativas. Esperamos recibirlo muy pronto nuevamente.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Rogelio, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención
El servicio y la atención del personal excelente. Las instalaciones limpias, de buena calidad el mobiliario, un lugar muy tranquilo y la comodidad de las instalaciones en general de primer nivel. La atención en el restaurante muy atenta, rápida y los alimentos de excelente sabor y calidad. Realmente un lugar muy recomendable para esta varios días. Se puede pensar que por la distancia esta lejos del centro de Oaxaca, pero realmente es fácil llegar al centro en poco tiempo en taxi. En general un excelente lugar para hospedarse.
Stayed 5 nights in Feb 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Butique más caro de lo que es
El hotel alejado del centro lo cual le da cierta privacidad, sin embargo para el tema turistico es forzoso tomar taxi de unos 15 o 20 minutos. Tiene un jardin espectacular y el servicio es bastante bueno, asimismo el restaurante esta por arriba del promedio con una buen carta. Sin embargo las camas no son equiparables a un hotel boutique. Considero que el precio esta elevado para el tipo de hotel que es.