SureStay Hotel by Best Western Castro Valley

Property class: 2.5

Choose dates to view prices

Reviews

7.8 out of 10
Good
SureStay Hotel by Best Western Castro Valley provides free breakfast and more. Stay connected with free in-room WiFi.
The current price is £82
includes taxes & fees
16 Oct - 17 Oct

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Room

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a wooden desk, a lamp, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a chair, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a nightstand, a lamp, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a chair, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, two bedside tables, a desk, a chair, a window with curtains, a radiator, and a painting on the wall.

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

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About the area

Located in Castro Valley, SureStay Hotel by Best Western Castro Valley is near the airport and near a metro station. Tommy T's Comedy House and Oakland Aviation Museum are cultural highlights, and travellers looking to shop may want to visit San Francisco Premium Outlets and Southland Mall. Looking to enjoy an event or a game? See what's going on at Oakland-Alameda County Coliseum or Oakland Arena. Spend some time exploring the area's activities, including winery tours. Visit our Castro Valley travel guide
Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

What's nearby

  • A serene garden with a pond, rocks, and various trees.
    Hayward Japanese Gardens
    4 min drive - 2.5 miles
  • A modern building with a glass facade and a flagpole with flags.
    Hayward City Hall
    6 min drive - 3.2 miles
  • Golden Tee Golfland
    4 min drive - 2.7 miles
  • Lake Chabot Spa
    5 min drive - 3.4 miles
  • Cinemark Century at Hayward
    5 min drive - 2.9 miles

Getting around

  • Castro Valley Station
    3 min drive
  • Pleasanton Station
    15 min drive
  • Oakland, CA (OAK-Oakland Intl.)
    19 min drive

Restaurants

  • McDonald's
    18 min walk
  • HL Peninsula Restaurant
    2 min drive
  • Chipotle Mexican Grill
    3 min drive
  • Starbucks
    17 min walk
  • Café Rumi
    3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

  • Hotel near the airport
  • SureStay Hotel by Best Western Castro Valley provides free breakfast and more. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • A vending machine and a 24-hour front desk
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at SureStay Hotel by Best Western Castro Valley have comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi.
  • Other amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 32-inch LED TVs with premium channels
    • Wardrobes/cupboards, fridges and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is SureStay Hotel by Best Western Castro Valley pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of 10 Oct 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on 16 Oct 2026 start from £82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Castro Valley?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Castro Valley?

Checkout is at 11:00 AM.

Where is SureStay Hotel by Best Western Castro Valley located?

Situated near the airport, this hotel is within 3 miles (5 km) of Hayward Japanese Gardens, Lone Tree Cemetery and Golden Tee Golfland. Lake Chabot Spa and Hayward City Hall are also within 3 miles (5 km). Castro Valley Station is 29 minutes by foot.

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Reviews

SureStay Hotel by Best Western Castro Valley Reviews

7.8

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 294 out of 842 reviews
Rating 8 - Good. 312 out of 842 reviews
Rating 6 - Okay. 123 out of 842 reviews
Rating 4 - Poor. 59 out of 842 reviews
Rating 2 - Terrible. 54 out of 842 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was in a quiet location but that’s the only good thing. This hotel was not worth the price. Very old and dirty and outdated. It seems as if the room was not cleaned properly or this is just how the rooms were supposed to be.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Clean enough and basic hotel. The bedding had cigarette burn holes, the sink was chipped and cracked, someone was smoking weed in the parking lot, and the door safety latch was broken. The staff were friendly enough and the continental breakfast was decent. They brought in fresh towels daily.
Stayed 3 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Amenities
The room I was in was very old no upgrades and the toilet seat was very loose.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got checked into room. Fridge still had food in it (maybe previous occupants?). Carpet is torn up and my daughter was walking to bed and her foot caught and she slammed into the metal bed and ended up as an ER trip.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thank you
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Great place for a night or two! It is in a safe area and you have access to a Safeway across from the hotel. The shower wasn't working properly.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty place smells bad the A/C was not working at all it looks worse then a motel
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
burn marks on wall and filthy
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Hotel is close to super market and restaurants. Room is ok, the AC is noisy and intermittently working.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at front desk was really nice and helpful at the time of checking!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & comfortable.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
It’s a good place to stay for the night .hard to get into and out of . Not to much within walking distance In the way of food service but there is a Safeway across the road
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service
Run down but staff was nice
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
10% tax on top of the expedia charge? That's not supposed to happen, but I wanted the room real bad so I signed it. All in all the place is what I expected for the price. Bed was comfy enough, towels were soft and clean, AC was noisy, room was stuffy / slept with the window open. Not well maintained.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem! My husband and I will definitely be staying here again ❤️
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Good enough and better than budget motels. Safe area, convenient. I just needed a place to sleep in route to a longer destination. I would stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they make you feel like family
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is ok.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine just wish continental breakfast was a little.more.diverse..
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Staff very friendly and everything in the room works. NO Complaints.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a Saturday night before a trip and the rooms were nice and clean. The check in was fast. As well as the check out. Parking was well lit and seemed secure. Staff were very friendly and helpful. I would recommend a stay if you’re in the area and need a place.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in with Les put me into a clean & stunning room. All the amenities were perfect all the way down to the bed folds. Great hot shower & nice cool a/c. Very comfy bed with lots of plush pillows. Will come again...
Stayed 1 night in Mar 2026