Ratings based on 1,861 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom 北海道

リピーターならば

Posted 25-Jan-2015
リピーターとか、ホテルは泊まれればOKという人向きでしょうか 今まで6.7軒のホテルに泊まりましたが、普通でした 何も不満などはありませんでしたが、年末と言う事もあり宿泊価格から考えるとちょっと高め
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oregon

Will be back

Posted 24-Jan-2015
Pros: Location and staff. Check in and out was a breeze
Cons: Newer beds and carpeting in rooms as well as room in the bathroom for personal toiletries. Maybe a shelf or drawer to keep dishes near the kitchenett
Location: Close to restaurants and bus stop right outside the building. Walking distance to the beach
Clean, older hotel planning a remodel in the future. We stayed in the tower and it was far enough from the main street so quiet. AC was whisper quiet and efficient. Staff couldnt do enough to please us. Like their efforts to conserve....every 3rd day linen change and recycle cans in the room. Have stayed there before and will definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Courtyard on Waikiki Beach

Posted 20-Jan-2015
The check in was quick and the concierge was very helpful in re-arranging the tour to fit our schedule. The restaurant was tasty and priced about average for the area. Only a few blocks from the beach and the main shopping area between the beach and the hotel.
4 out of 5
Recommended
for Families
by A verified travellerfrom Japan

とっても便利なcityhotel

Posted 13-Jan-2015
Pros: スタッフの方達がいつも明るく笑顔で対応~♪しているところ。
Location: 何をするにも便利なところです。
到着が早くて、とりあえず荷物だけでも預かってもらおうとホテルへ。 本当のチェックインは、15時からなのですが、 行ってみると空いているお部屋があって、2部屋頼んでいたうちの1部屋に入ることができました。 子ども連れだったりすると、時差のこともあったりして、 こういう対応はウレシいですよね。 スタッフの方もいつも笑顔で対応
2 out of 5
by A verified travellerfrom GA, TX, WA

Dirty, Skanky, Pubic hair (not mine) in bed, etc.

Posted 13-Jan-2015
Pros: WIFI was included though it did not work on Apple devices. Location is good for touristy activities.
Cons: Cleanliness. Value.
Location: Plenty of good dining and touristy activities nearby.
Mostly disappointed in the cleanliness and value for services charged.
Comment from Hotel Management
13-Jan-2015 by Courtyard Waikiki, Hotel Management
Aloha 6yrs, 70%travel, We sincerely apologize for the cleanliness issue with your room. Please know this is not indicative of our high standards of service and have informed the appropriate department manager. Thank you for bringing this issue to our attention and we hope to have another opportunity to regain your confidence. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom seoul

쇼핑하기 최적의 위치~~

Posted 11-Jan-2015
체크인시 3시부터 체크인이나 아이동반이엇고, 그 날 날씨가 너무 추워 1시쯤 체크인을 문의했으나 불가 답변을 하여 덜덜 떨며 아이는 품에서 잠들어 버리고 3시에 다시 카운터로 가서 문의했으나 내가 예약한 스윗룸은 청소가 오래걸린다는둥 계속 단호히 기다리라는 날만 반복하여 결국 체크인시간은 3시 40분 ㅠㅠ 정말 그날 하루 일정을 다 버려야만 했다. 그 직원만 유독 단호했고 클린업 서비스 직원이나 벨보이들은 더할나위없이 친절했다. 호텔은 깨끗했고, 수영장 옆 조그마한 스파가 있어 더욱 좋았다. 근처에 바로 티-갤러리아와 로스가 있어서 쇼핑하기에도 무척 편리했다. 와이키키 비치와는 약 10분정도 거리여서 유모차로 이동했기때문에 줄편하지 않았다
3 out of 5
Recommended
for Everyone
by A verified traveller

Simple room, good location

Posted 08-Jan-2015
Room was on the 8th floor, city view. Very clean but a little dated. Was noisy due to the neighbouring bus stops and construction works.
2 out of 5
by A verified travellerfrom Kauai

Nice staff & good location

Posted 08-Jan-2015
Pros: Staff was great, good location and available on short notice
Cons: Better cleaning and general maintenance needed to be done.
Location: The location was good but lack of resturants close by.
Room the size of a closet, king bed the size of a queen and had mattresses stacked to high, The most un comfortable bed I have ever tried to sleep on any movement and the whole bed shook. A/C was all the way on or not cooling. The room was not very clean dirt and debris on floors and hair all over bathroom. Floors were uneven slopeing in all areas, Entry door stuck door needed to be trimed down. I do not do reviews normally but this was one of the worst interisland stays in the last 35 yrs. I have stayed in this hotel in the past and liked the rooms until now. Will not come back unless I hear about new maintenance and units refurbished.
Comment from Hotel Management
10-Jan-2015 by Courtyard Waikiki, Hotel Management
Aloha John, Thank you very much for your comments and review. We apologize we weren't fully able to meet your expectations on this past visit. We do have several improvement projects scheduled for this year to address many of these conditions you described. We will also inform our Housekeeping department to go over their standards with their teams. Thank you again for your feedback. We hope to have a much better product for you on a future visit. Mahalo!
2 out of 5
by A verified travellerfrom CA

Small rooms, high prices, shoddy carpet. No worth

Posted 06-Jan-2015
Small rooms, high prices, shoddy carpet. Not worth the price. Best thing about this place is the pool and hot tub. Outside of that it is in need of renovation.
Comment from Hotel Management
08-Jan-2015 by Courtyard Waikiki, Hotel Management
Aloha slx2100, We apologize that our facilities and rooms did not meet your expectations. We do have a refurbishment project scheduled for this year to address the carpet situation which will include the Royal Hawaiian Tower and all of our standard rooms. Thank you very much for your feedback, and we hope you have a chance to see these improvements on a future visit to Waikiki. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom kauau

Nice clean hotel room

Posted 06-Jan-2015
Staff was pleasant and helpful, we enjoyed our stay.