Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

All over the place

Posted 15-Jun-2015
Pros: (Some) of the front desk help
Cons: Air conditioning, WIFI, construction hours and notification.
Location: There is one pub within walking distance. I didn't visit this time but have been there in the past and it's a decent place.
Best part of this hotel was the girl on the front desk during the day for the first few days I stayed. Very pleasant and helpful. Everything else is hit or miss. Air conditioning did work...front desk said they would send someone up...4 hours later after nobody came up and they stopped answering the phone I found the reset button myself. Wouldn't have been such and issue if I could've opened the window more than 2 inches. Full room service was supposed to be available till 11pm and I was really hopeful that would be the case since the hospital visiting hours ended at 10 - turns out they were only open till 10pm but that's ok because the menu shows that they have a healthy assortment of food available 24 hours. Only they don't. Slim selection of sandwiches only - none of what's on the menu. Presumably only what the bartender was able to throw together at home before he started his shift. Bathrooms on the floor above me were being renovated during my stay - which is nice - for the people staying in those rooms in the future but not so much for me who was opting to sleep late as I needed to be up late. Some warning would've been cool - especially about the fact that my sink and shower water was going to be black each morning. The place worked for what I needed it for but it wouldn't be my first choice on the area. Oh, and the internet. Good luck with that!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-May-2015
It was a very pleasant bank holiday stay. The room was great and suprisingly there was minimal road noise from Bedford Road.
3 out of 5
Recommended
for Everyone
by A verified traveller from Lancs

Nice hotel but too many niggles

Posted 26-May-2015
Cons: See "experience" notes.
Clean hotel, friendly staff, breakfast ok Room ok BUT: Room rather hot; unopenable window; air con that sounded like it was tumbling a tin of bolts; a 2Hz ticking noise throughout the night. Bathroom left a bit to be desired: Wonky toilet flush handle; shower head pipe almost broken; hair dryer that made a dreadful noise when activated; extractor fan didn't appear to work; 1 (one) tissue in dispenser on first day and replaced with 3 (three!) just stuffed in on second day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice little place with a great pub over the road

Posted 17-May-2015
Friendly staff and an ok place for the price. Passing through in business and suited the purpose. No free wifi which is a bit crazy but at $70 a night forgivable.
4 out of 5
Recommended
for Everyone
by A verified traveller from suffolk

Lovely comfortable rooms and a shower to die for.

Posted 20-Apr-2015
Double bed for the children not ideal. Only 2 bath towels for 2 adults and 2 children.
5 out of 5
Recommended
for Couples
by A verified traveller

nice hotel

Posted 31-Mar-2015 on Hotels
Nice hotel, big rooms. Great service.
4 out of 5
Recommended
for Couples
by Mal from Portland

What you would expect

Posted 31-Mar-2015 on Hotels
Easy to find on the outskirts of town and close to the main road system, but quite enough to get the well earned rest when needed. On arrival, the staff were efficient and friendly and we got our allocated room with no fuss. It was a case of dump the stuff, have a shower, get changed and out again for a family party. We were warned that there was a private event going on in the restaurant area and we could use room service if needed (we didn't need to). On our return the car park had plenty of spaces (needed to walk a bit of a distance) but no trouble. Even though the private function was in full swing, it didn't disturb us (our room was above reception). A good nights sleep and up early (dispite the hour going forward) to breakfast which was what you would expect. I did like the idea of being able to see the person cooking - who supplied me with a couple of poached eggs on request. I would use it again.
3 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 23-Mar-2015 on Hotels
1 out of 5
Recommended
for Business Travellers
by Malcolm from Saltburn

Not a happy experience. Not value for money:-(

Posted 22-Mar-2015 on Hotels
This was the wist experience with a Holiday Inn. On arrival room was cold despite having two heaters in the room (both broken) another was supplied on request. The next day the shower operated at a tepid/warm temperature. Following an inspection by a maintenance operative I was told the hotel was awaiting a new boiler, however the taps in the sink unit next to the bath delivered extremely hot water. The shower operated a little hotter on the evening (after it had been looked at by repair personnel) but the next morning the shower started at a tepid/warm temperature but then went ice cold whilst washing my hair. On my last evening I was finally moved to another room, where everything worked OK. I use Holiday Inns quiet a lot and have a IHG membership and must say this is the not the standard I have come to know with this brand of hotel chain. I will not be staying at this hotel again. There is another hotel of a different brand about half a mile away.
5 out of 5
Recommended
for Personal Event
by Caroline from Milton Keynes

Great hotel & great price

Posted 16-Mar-2015 on Hotels
This is a great hotel & convenient for my stay. Great price & has everything you need. My only issue was the room I stayed in had an interconnecting door with next door, which meant I could hear everything they were saying. I'd stay again but I'd make sure I ring ahead & ask for a separate room.