Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent access to the station

Posted 20-Jul-2014
Pros: Location
Cons: N/a
Location: As mentioned above
The hotel was fine though not having a lift to the third floor was a bit of a problem - the porter was however very obliging and helped with our suitcases. The location was excellent for sightseeing in York and access to the railway station. It was very hot and there was no a/c but that probably isn't needed much in York !
3 out of 5
by A verified traveller

Posted 17-Jul-2014
Average hotel, average room - wouldn't rush back!
2 out of 5
Recommended
for Everyone
by A verified traveller from California, USA

Disappointing hotel condition.

Posted 13-Jul-2014
Pros: Location
Cons: Updating the bathrooms and decor and wi-fi in the rooms.
Location: Walking from the train station and the old town.
The hotel was next to the train station which was great. However, the hotel itself was in bad condition, room needed vacuuming and no wi-fi!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Dundee

Lovely room with view to Minster n

Posted 11-Jul-2014
Being next to station was only the first of many advantages of this fine old hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from staffordshire

room hot at night and a little noisy when windows

Posted 10-Jul-2014
Pros: The hotel was a lovely historic hotel , good leisure facilities, fantastic breakfast - would have been expensive if not included in the room price
Cons: paint - use high gloss on paintwork and not matt - then it would clean better, carpets a little worn in public areas
Location: so much to do !! museums, boat trips, ghost walks, shopping and surrounded by history
the Royal Hotel was great - expedia was crap as advert stated b/fast included but itinary only stated room - ended up contacting the hotel direct myself and they included b/fast but expedia had informed the hotel as our stay was room only ?? and expedia customer support was non existant - i advise anyone to stay at the royal - the gym and leisure facilities were great and free to hotel guests - The hotel is a little 'frayed' around the edges - carpets a little worn but use a different booking company such as trivago or late room bookings and not to use expedia as my first -and only booking with them was wrong and the customer support did not resolve it - i sorted it out myself directly with the hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from bristol

Relaxing

Posted 05-Jul-2014
Relaxing pleasant stay. Very comfortable and spotless room. Great pool and lots of gym equipment. Staff consistently helpful and welcoming- great customer service. Bed was spacious and so comfortable - I fell asleep as soon as my head hit the pillow. Extremely useful central location. I look forward to future stays here. I was actually visiting on business, but the relaxing hotel stay made it feel stress less and like a good holiday. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from mackey

Excellent hotel, great location

Posted 05-Jul-2014
Stayed in the york royal hotel for 1 night, loved everything. Only complaint would be the temperature of the room was ridiculously hot, had to open all of the windows, still did not cool the room down.
3 out of 5
Recommended
for Everyone
by Clogs from cumbria

A bit dated

Posted 24-Jun-2014
Pros: The location, cleanliness and the staff
Cons: Maybe a bit of a refurbishment
Location: Train station right on the doorstep, cathedral 10 min walk away, plenty to do in York as it caters for visitors
We had a pleasant stay at the Royal York hotel. The staff at reception and in the breakfast room were all very attentive and polite especially the manager at breakfast catering for my gluten free diet. The room was comfortable and clean but the hotel seems a bit dated with creaky floorboards. Overall we enjoyed our stay.
3 out of 5
Recommended
for Everyone
by carnation from essex

Good location

Posted 24-Jun-2014
Weekend break, booked hotel as one of those deals where you don't know where you are staying until after you've booked. Anyway the Royal York location is good, although had a room overlooking the station, so with window open could hear all train announcements, the decor in the hotel is a bit 'tired' but is clean, staff very pleasant and helpful, all in all a good weekend break,
5 out of 5
Recommended
for Everyone
by A verified traveller

Royal York hotel

Posted 21-Jun-2014
Perfect location. Beautiful hotel & gardens. Very helpful friendly staff. Would highly recommend it.