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Excellent staff, very friendly and accommodating. I still think the rooms could be updated. Plugs by the bedside etc.
Richard
Stayed 1 night in May 2024
Response from Shaun Oldfield on 6 May 2024
Dear RichardThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are grateful for your high score!We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear WendyThank you for your review and high scoring.We are so pleased you enjoyed your time with us and do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear ChristineThank you for your review and high scoring.We are so pleased you enjoyed your time with us and do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear GaryThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear SarahThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
HAVING STAYED AT THE PROPERTY BEFORE WE KNEW WHAT TO EXPECT AND WERE NOT DISSAPOINTED.
Christopher
Stayed 3 nights in Apr 2024
Response from Shaun Oldfield on 25 Apr 2024
Dear ChristopherThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your high scoring!We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
6/10 Okay
Roger
14 Apr 2024
All OK but restaurant certainly didn’t cater for a large appetite.
Roger
Stayed 3 nights in Apr 2024
Response from Shaun Oldfield on 25 Apr 2024
Dear RogerThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
A great stay. We have enjoyed the new Spa facilities. We keep coming back again and again. A chilled out and welcoming experience.
Philip
Stayed 3 nights in Apr 2024
Response from shaun oldfield on 14 Apr 2024
Dear PhilipThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
Dear MarkThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
This is a beautiful hotel. Very pleasant staff and very good food in the restaurant. Would definylike to come back and stay longer.
George
Stayed 1 night in Apr 2024
Response from shaun oldfield on 14 Apr 2024
Dear GeorgeThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
Love this hotel. I have stayed here twice now. The bar and restaurant have amazing food. The staff are nice and friendly. Spa is lovely. Walking distance to Conwy. Would deffo stay again.
Leanne
Stayed 1 night in Apr 2024
Response from shaun oldfield on 14 Apr 2024
Dear LeanneThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
I was a bit annoyed having to pay to go in the spa as this was not specified on the booking
Deborah
Stayed 2 nights in Mar 2024
Response from shaun oldfield on 3 Apr 2024
Dear DeborahThan you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your overall stay and thank you for your high scoring.We have recently undergone an extensive refurbishment to our spa area which we have been so excited to share with everyone!The Wellness Area now includes a number of different features and we believe that with our new offering we are now able to provide our hotel guests with a much better spa experience. With this, we ask for a small fee of 25 per person for hotel guests wanting to use the facility during peak times that is discounted to other visitors. We still offer complimentary use of these amazing facilities for all hotel residents.We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear AnthonyThank you for taking the time to share your recent experience with us and we are pleased to see you enjoyed your time with us!We are very grateful for the high scoring!We do hope to have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear AndrewThank you for taking the time to share your recent experience with us.We hope you enjoyed your time with us.We do hope to have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Very basic room decor
Didn’t like the booking time system for breakfast
Les
Stayed 1 night in Mar 2024
Response from shaun oldfield on 20 Mar 2024
Dear LesThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.Thank you for your feedback. We are always looking to better our services and standards and are grateful for you taking the time to share.We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear Timothy Thank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are pleased you enjoyed your overall stay with us and we are grateful for your high scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear JaneThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are pleased to hear you enjoyed your overall stay with us and we are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Lovely hotel the superior room lovely and big with a nice little balcony. Would definately go back.
Alison
Stayed 1 night in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear AlisonThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Excellent service.. extremely clean & well maintained..
Would definitely stay again
Christopher
Stayed 3 nights in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear ChristopherThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
My wife and I booked The Quay for a quiet couple of days with our small dog. We had a lovely stay, and were happy we'd made a great choice of hotel. The room was clean and spacious and the staff friendly. Breakfast was very tasty. The cooked option was great and the porridge very thick and creamy. The homemade granola was also a favourite. Unfortunately the Spa was closed for refurbishment over our stay but it didn't detract from our stay.
Alan
Stayed 2 nights in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear AlanThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear RichardThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear DavidThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Lovely hotel, great food and service. Nothing to complain about whatsoever.
We will be back again later this year.
Anthony
Stayed 2 nights in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear AnthonyThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Overall a very pleasant stay, staff very attentive and welcoming. Only minor issue was noise relating to spa renovations during work hours .
Derek
Stayed 2 nights in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear DerekThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Christine
7 Feb 2024
Christine
Stayed 2 nights in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear ChristineThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Beautiful hotel in stunning setting. Fantastic breakfast choice. Room was spotless, spacious and the bed was huge and very comfortable. Staff were helpful and efficient.
Linda
Stayed 1 night in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear LindaThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Very clean and modern Hotel. Stayed in a Double Superior which was spacious and faced the sea. Highly recommended.
Ian
Stayed 1 night in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear IanThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
6/10 Okay
Alberto, Manchester
4 Feb 2024
Liked: Cleanliness, staff & service
Alberto
Stayed 2 nights in Jan 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear AlbertoThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
6/10 Okay
Michele
4 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Slightly disappointing that we were not told whilst booking that tge Spa was closed, we booked for a spa break
Michele
Stayed 1 night in Feb 2024
Response from Shaun Oldfield on 1 Mar 2024
Dear MicheleThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your stay with us and we are very grateful for your scoring.We do hope to be able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear PeterThank you for your kind review and we are pleased you enjoyed your time with us here at the Quay Hotel & Spa.We do hope we have the opportunity to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear JaneThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
Dear BarryThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
6/10 Okay
Peter
15 Jan 2024
Peter
Stayed 1 night in Jan 2024
Response from Shaun Oldfield on 22 Jan 2024
Dear PeterThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We hope you enjoyed your time with us and hope to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
2/10 Terrible
Neil
14 Jan 2024
Neil
Stayed 1 night in Jan 2024
Response from Shaun Oldfield on 22 Jan 2024
Dear NeilThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We hope you enjoyed your time with us and hope to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
Dear MichelleThank you for taking the time to share your recent experience with us and we are so pleased to see you enjoyed your time us once more!We are so thankful for your high scoring and do hope we get the opportunity to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager
Beautiful hotel in a stunning location. Staff very friendly and helpful. Clean and luxurious. Worth upgrading to river/ castle view room.
Elizabeth
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 2 Jan 2024
Dear ElizabethThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Graham
30 Dec 2023
Graham
Stayed 2 nights in Dec 2023
Response from Shaun Oldfield on 2 Jan 2024
Dear GrahamThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
sean
28 Dec 2023
sean
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 2 Jan 2024
Dear SeanThank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.We are so pleased you enjoyed your time with us and we are very grateful for your high scoring!We do hope to welcome you back in the near future!Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Amelia
21 Dec 2023
Amelia
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 1 Feb 2024
Dear AmeliaThank you for your kind review and it gladdens us to know how much you enjoyed your time with us at the Quay Hotel.We strive each and every day to be the very best and to provide an exceptional level of service in every department - without fail.We hope to welcome you back again in the very near future.Kind regards and iechyd da,Brid Adams
8/10 Good
Ian
18 Dec 2023
Ian
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 19 Dec 2023
Dear IanThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased to see you enjoyed your time with us and we are so very grateful for the high scoring!We do hope to be able to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Samantha
17 Dec 2023
Samantha
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 19 Dec 2023
Dear SamanthaThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased to see you enjoyed your time with us and we are so very grateful for the high scoring!We do hope to be able to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Jane
17 Dec 2023
Jane
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 19 Dec 2023
Dear JaneThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased to see you enjoyed your time with us and we are so very grateful for the high scoring!We do hope to be able to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
Stunning hotel, room service was great and having the option of breakfast in my room was brilliant! The staff were all incredibly friendly. The room was very tidy, and the views from the balcony were unreal.
Luke
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 18 Dec 2023
Dear LukeThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased to hear you enjoyed your time with us and were well looked after by all the team!We are so very grateful for your high scoring - thank you!We do hope we are able to welcome you back again in the very near future.Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Luke
16 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Stunning hotel, room service was great and having the option of breakfast in my room was brilliant! The staff were all incredibly friendly. The room was very tidy, and the views from the balcony were unreal.
Luke
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 18 Dec 2023
Dear LukeThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased to hear you enjoyed your time with us and were well looked after by all the team!We are so very grateful for your high scoring - thank you!We do hope we are able to welcome you back again in the very near future.Kind RegardsShaun OldfieldHouse Manager
Stunning hotel, room service was great and having the option of breakfast in my room was brilliant! The staff were all incredibly friendly. The room was very tidy, and the views from the balcony were unreal.
Luke
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 18 Dec 2023
Dear LukeThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased to hear you enjoyed your time with us and were well looked after by all the team!We are so very grateful for your high scoring - thank you!We do hope we are able to welcome you back again in the very near future.Kind RegardsShaun OldfieldHouse Manager
Stunning hotel, room service was great and having the option of breakfast in my room was brilliant! The staff were all incredibly friendly. The room was very tidy, and the views from the balcony were unreal.
Luke
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 18 Dec 2023
Dear LukeThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are so pleased to hear you enjoyed your time with us and were well looked after by all the team!We are so very grateful for your high scoring - thank you!We do hope we are able to welcome you back again in the very near future.Kind RegardsShaun OldfieldHouse Manager
Brilliant stay tainted by a price reduction of £19 that hotels.com won’t pass on.
Keith
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 19 Dec 2023
Dear KeithThank you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased to see you enjoyed your time with us and we are so very grateful for the high scoring!We do hope to be able to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
10/10 Excellent
Karen
15 Dec 2023
Karen
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 16 Dec 2023
Dear KarenThank you for taking the time to share your recent experience with us.We are so pleased you enjoyed your time at the hotel and we are so grateful for the high scoring!We do hope we are able to welcome you back to the hotel in the very near future!Kind RegardsShaun OldfieldHouse Manager
6/10 Okay
Conrad
13 Dec 2023
Conrad
Stayed 1 night in Dec 2023
Response from Shaun Oldfield on 16 Dec 2023
Dear ConradThank you for taking the time to share your recent experience with us.We are so pleased you enjoyed your time at the hotel and we are grateful for your scoring!We do hope we are able to welcome you back to the hotel in the very near future!Kind RegardsShaun OldfieldHouse Manager