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Reviews of Hoshino Resorts KAI Nikko

4 out of 5
Hoshino Resorts KAI Nikko
2482-1 Chugushi, Nikko, Tochigi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 67 reviews" "
Rating 8 - Good. 22 out of 67 reviews" "
Rating 6 - Okay. 2 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
the room was dated... no art decoration/flowers...meals were good but there's no chef's name on the menu... view was good
Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Stayed 2 nights in Dec 2023

10/10 Excellent

Hai Tsing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Loelia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Good size Japanese style rooms. Lovely Onsen. Good Kai-seki dining option but no Western style breakfast. No bar.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting on Japan’s highest lake, over 4,000 feet above sea level. Classical Japanese architecture with spacious rooms, gorgeous views, delightful staff and great amenities.
Stayed 2 nights in Oct 2023

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place in a gorgeous setting.
Stayed 2 nights in Jun 2023

8/10 Good

brendan

Liked: Cleanliness, staff & service
Service was amazing and rooms were the size of a small apartment. Only gripe would be that the pictures on expedia make it seem like you have unobstructed views of the lake. However, the room we were given you can only partially see the lake as there is another building in front of the hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible, high class, quality accommodation and luxury cuisine. Kaiseki dinners were simply magnificent. Service was impeccable. Absolutely superb. Should really award 6 stars.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
This was the first time we stayed at this hotel and we were truly amaze with the facility and the food. We stayed 2 nights and both days we were provided with an excellent selection of different food . The room was perfect, absolutely spacious with the lovely view of the lake which we can see right from our windows. We would stay again.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, perfect onsen. The dinner and breakfast are delicious. Rooms with lake view are spectacular.
Stayed 1 night in Nov 2019

10/10 Excellent

AT, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, the staff were attentive and made sure we were well looked after. I liked that they provide a shuttle to the bus station despite the relatively short distance. The hot spring is a tad small but clean and puts you in a relaxing mood. What I think could be improved: having more hooks and a towel rack in the bathroom.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the hotel is awesome, the service of the hotel is exceptional, the food in the hotel is superb. The best hotel that I had been to in japan. I love it so much that I miss it. Thank you
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb in every aspect. It could be pricey but worth every dollar and cents
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel staffs, facilities, hot spring, and location
Stayed 1 night in Oct 2018

10/10 Excellent

Lap Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan experience
First ryokan experience, arrived on a rainy day but greeted by warm welcome, sensitive reception and service. Room spacious with good lake view. Enjoyed spring water bath in own room. There was a library at lobby where one can read and drink. Dinner and breakfast impressive in food presentation and service. Thanks Ms 矢島 who served our food. Highly recommended. Suggested to go by driving, it's a bit clumsy to go by bus or call a taxi.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 1 night in Oct 2018

8/10 Good

Katsumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoshino Kai Nikko
It comes with real Japanese quality.
Stayed 2 nights in Jan 2018

10/10 Excellent

Chun Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience , staffs are very helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Hon kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ching Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位於湖邊，房間2大窗面對湖景，景觀很美。空間很大，很舒服。 住宿是一泊二食，食物很精緻。 飯店服務也很專業。
Stayed 2 nights in Jan 2024

8/10 Good

Lai Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carlos

Stayed 1 night in Oct 2023

8/10 Good

Wei Fu

Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美景
整體非常好，湖景房非常震撼，很美。
Stayed 1 night in Jan 2023

10/10 Excellent

Chih-Cheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Wah Ming

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
設施太舊！房間內洗手盆生锈，梳化殘舊
Stayed 2 nights in Dec 2022

10/10 Excellent

MU FANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒
服務很棒！晚餐很精緻，離瀑布很近，可以散步過去，第二天去東照寺，搭公車去，回程搭星野巴士到東京，行李貼心的從飯店先放到巴士上，很輕鬆的在日光遊覽
Stayed 1 night in Jan 2020

10/10 Excellent

WU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a cozy place to stay. Very nice hot spring with only few people there in the winter. A little far from the station though, traffic is not that convenient.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Shou Lung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
冬天的日光界好寧靜好美 白雪覆蓋大地及綠色屋頂真是太美了 這裡的食物也非常好吃 上次是石板牛肉 這次是魚斧飯 都非常好吃 太棒的旅店
Stayed 1 night in Jan 2020

8/10 Good

kehsin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美景
親切專業的服務！很棒的景緻！
Stayed 1 night in Jan 2020

8/10 Good

CHIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a bit pricey, but still worth to stay with quality service and fine dining. It’s located besides the lake and offer 3 minute shuttle to the bus stop as well, such considerate even it’s close.
Stayed 2 nights in Dec 2019

10/10 Excellent

YUAN MAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美
非常完美的服務，完全物超所值
Stayed 1 night in Nov 2019

10/10 Excellent

chihyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

GambolYe, Beijing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房间大，起码能睡下十人。图书馆的风景尤其好，可以喝茶，咖啡，看男体山。位置入口对于步行过来有些难找。
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的體驗
服務很好，餐食豐盛但不是每道料理都好吃，地點離車站及景點不遠
Stayed 2 nights in Oct 2019

10/10 Excellent

Siu Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

ChiaWei, 台北市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好、東西好吃，但食量大者建議帶食物進去
服務很好，有點偏舊，但一切整潔，湖畔房建議要住3樓以上，比較不需要走，風景也才不會被樹擋住
Stayed 1 night in Sep 2019

10/10 Excellent

Hui-ya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湖景套房(401房）景觀優美、寬敞明亮、服務滿分！
2019年7月初第一次入住星野集團界日航渡假村，原本預定的是面向中禪寺湖的湖景客房（21.78 坪 /72 平方公尺)，入住當天很幸運地被升等到(30 坪/100 平方公尺)可入住６人的湖景大套房(401房）。 優點： 1)客房寬敞舒適： 和式房型地板都是榻榻米，一進門有一個小玄關、小吧台、廁所間、浴室。再往裡走就是一個大客廳、臥房、觀景小沙發區、以及一間換衣間（因為擺置一個鏡子），寬敞到講話有回音。 房間內提供免費礦泉水2瓶、以及一些迎賓小點心。 2) 景觀優美：湖景房型客廳區看出去是中禪寺湖，臥室區側邊可以看到男體山。 3）飯店設施完善乾淨：飯店入口後的入住等候區、大廳休息區（圖書室）、餐廳、風呂區等，靜謐簡約的設計與陳設都讓人倍感放鬆。大浴場分男女室內浴池與露天溫泉，大浴場入口處錢的浴後休息室提供梨子水及果汁冰棒，非常好喝、好吃！ 4) 餐點滿分：一泊二食的晚餐與隔日早餐皆是套餐，一道一道慢慢出菜，每道菜除了菜單之外，工作人員也會一一說明。料理美味、細緻，非常超值。 ５）專業親切的服務：櫃檯、餐廳、大廳、房務所有工作人員都帶著出自內心的親切笑容與專業的服務態度，令人印象深刻。 缺點： １）開業應該有一段時間了（？），雖然看得出飯店各個硬體有儘量在維護翻修，但房間內浴室有一些小細節仍可看出老舊的痕跡。另外，我們當日入住時，浴室的洗衣籃仍放著之前客人用過的大毛巾，可能忘記收走了。 ２）如果飯店能提供給沒有開車的客人一些中禪寺湖的景點旅遊巴士等服務，應該會更方便。 ３）價格能夠再親民一些會更完美！
Stayed 1 night in Jul 2019

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境整潔舒適，令人心情放鬆；服務周到貼心，因下雨全身濕透，員工主動拿出毛巾，感覺窩心；食物精緻好吃，令整個旅程錦上添花
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

OI CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019