Reception

Reviews of Art Hotel Niigata Station

3 out of 5
Art Hotel Niigata Station
1-1 Sasaguchi, Chuo-ku, Niigata, Niigata-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 331 out of 929 reviews" "
Rating 8 - Good. 391 out of 929 reviews" "
Rating 6 - Okay. 164 out of 929 reviews" "
Rating 4 - Poor. 33 out of 929 reviews" "
Rating 2 - Terrible. 10 out of 929 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jenny

Travelled with family
The property is functional, a place to sleep and the bathroom is clean. However, it is quite noisy even past 1 am. The level 2 entrance to the lift lobby has a bit of unpleasant smell.
Stayed 3 nights in Mar 2024
Response from Art Hotel Niigata Station Front on 3 Apr 2024
Thank you very much for choosing Art Hotel Niigata Station.We sincerely apologize for any inconvenience caused by the noise.Our employees will continue to make regular rounds of the hotel to ensure that our guests have a comfortable stay.Thank you very much for taking time out of your precious time to write to us.

10/10 Excellent

Shusei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from アートホテル新潟駅前 フロント on 11 Jan 2024
この度はアートホテル新潟駅前をご利用くださいまして、誠にありがとうございます。滞在に関しまして高評価頂き大変光栄でございます。これからもサービスの向上に努め、よりご満足いただけるホテルを目指して一同取り組んで参ります。この度はご多忙の中ご投稿頂きまして、誠にありがとうございました。またのご利用スタッフ一同心よりお待ちいたしております。

8/10 Good

Alan

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from アートホテル新潟駅前 フロント on 31 Oct 2023
この度はアートホテル新潟駅前をご利用くださいまして、誠にありがとうございます。高評価いただき大変嬉しく存じます。今後とも設備の面、サービスの面共にお客様から喜んでいただけるホテルを目指し、努めてまいります。この度はご多用の中ご投稿いただきまして、誠にありがとうございました。またお会いできます日をスタッフ一同心よりお待ちいたしております。

10/10 Excellent

Joel

Stayed 1 night in Jul 2023
Response from アートホテル新潟駅前 フロント on 16 Aug 2023
この度はアートホテル新潟駅前にご宿泊頂きまして、誠にありがとうございます。ご滞在にご満足していただけたようで大変嬉しい限りでございます。これからもサービス、清掃等で皆様に快適にお過ごしいただけるよう努めて参ります。この度はお忙しい中ご投稿いただきまして、誠にありがとうございました。またのご利用心よりお待ち申し上げます。

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at very convenient location. Breakfast is very good. Service is pretty good.
Stayed 1 night in Apr 2023
Response from Art Hotel Niigata Ekimae Front on 17 Apr 2023
Thank you very much for using Art Hotel this time.We are glad that you are satisfied with our location and breakfast.We will continue to strive to ensure that our guests can spend their time comfortably without being content with the good location.We look forward to welcoming you back to our hotel when you come to Niigata again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food close
Stayed 2 nights in Mar 2023
Response from Art Hotel Niigata Ekimae Front on 17 Apr 2023
Thank you very much for using Art Hotel Niigata Ekimae.We hope you had a comfortable stay.We will continue to strive to improve our services to meet the expectations of our customers.We look forward to welcoming you back to our hotel when you come to Niigata again.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness
Need to improve service level. Reception barely speak English. A few times reception desk was unmanned and it was during office hours. Parking is chargeable, expensive and complicated. Rooms are small to the point of being uncomfortable and theres no common area for guest. Breakfast was very good in variety, taste and value.
Stayed 4 nights in Mar 2023
Response from Art Hotel Niigata Ekimae Front on 13 Apr 2023
Thank you very much for staying at Art Hotel Niigata Ekimae.We are sorry that you were not satisfied with the room we prepared for you.Also, regarding customer service, we will try to respond from the customer's point of view so that you can say that it was good.Thank you for taking time out of your busy schedule to post your valuable opinion.

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jan 2023
Response from Art Hotel Niigata Ekimae Front on 31 Jan 2023
Thank you for staying at Art Hotel Niigata Ekimae.We will continue to strive to be a hotel that will satisfy you even more without being satisfied with the privileged location.We look forward to welcoming you back to our hotel when you come to Niigata again.

10/10 Excellent

Konami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from アートホテル新潟駅前 フロント on 27 Jun 2021
この度はアートホテル新潟駅前をご利用いただき誠にありがとうございます。 またご多忙の中ご投稿いただき重ねて御礼申し上げます。 今後ともお客様のご期待に応えられるよう努めて参ります。またのご利用を心よりお待ち申し上げております。 アートホテル新潟駅前 フロント

8/10 Good

Kenichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from アートホテル新潟駅前 フロント on 2 Apr 2021
この度はアートホテル新潟駅前にご宿泊いただき、誠にありがとうございます。 またご多忙の中ご投稿いただき重ねて御礼申し上げます。 今回のご宿泊はいかがでしたでしょうか。 当ホテルの朝食は大変ご好評いただいております。新潟の郷土料理を日替わりでご用意しております。是非ご朝食をお召し上がりいただければと存じます。 今後もお客様のご期待に添え続けられるホテルを目指し、精進してまいります。またお目にかかれます日を楽しみにしております。またのご来館をスタッフ一同、心よりお待ち申し上げております。 アートホテル新潟駅前 フロント

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The staff a the front desk was pleasant. The bed sheets were not clean and itchy and the noise level from the neighboring laundry room was quite loud.
Stayed 1 night in Nov 2020
Response from Art Hotel Niigata Station, Receptionist on 1 Dec 2020
Thank you for staying at Art Hotel Niigata Station. And we appreciate you spending your time to write to us. Please accept our sincere apology, regarding the situation that has caused great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable condition for our guest to be staying in. We are very sorry that we could not meet the expectation. This case will be examined closely, and the operation will be reconsidered in order to improve our service. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. We would be sincerely grateful if you would grant us another chance to have you as our guest in the future. Art Hotel Niigata Station, Manager, Shusaku Nagasawa

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best location, choice of Breakfast and well trained front office staff.
Stayed 2 nights in Sep 2020
Response from Art Hotel Niigata Station, Receptionist on 28 Sept 2020
Thank you very much for your stay with us at Art Hotel Niigata Station. We appreciate the time you have taken to share your stay experience and are delighted to hear that you enjoyed your stay with us. Thank you very much for your positive comments and we hope to welcome you back again on your next visit. Yours sincerely, Art Hotel Niigata Station, Receptionist

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

man tin

Liked: Staff & service
Unbeatable location, 3 min walk from Niigata station. Price is good, room is clean & tidy.
Stayed 4 nights in Jan 2020
Response from アートホテル新潟駅前 on 3 Feb 2020
Thank you very much for your stay with us at Art Hotel Niigata Station.We appreciate the time you have taken to share your stay experience and are delighted to hear that you enjoyed your stay with us. Thank you very much for your positive comments and we hope to welcome you back again on your next visit. Yours sincerely, Art Hotel Niigata Station, Reception, Ozawa

8/10 Good

cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities
close to JR station very convenient plenty of shops
Stayed 2 nights in Dec 2019
Response from アートホテル新潟駅前 on 3 Feb 2020
Thank you for staying at Art Hotel Niigata Station. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future. Art Hotel Niigata Station, Reception, Ozawa

8/10 Good

Shun Yim Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hard bedding but good location.
Location is amazing. Considerable amount of night shopping in the area for Niigata. There are nearby car parks for 700 yen a night. The beds were very stiff and the pillows were filled with beads. Very uncomfortable for those used to soft bedding.
Stayed 1 night in Nov 2019
Response from アートホテル新潟駅前 on 2 Feb 2020
Thank you very much for choosing Art Hotel Niigata Station. And we appreciate you taking your time writing to us. We are very grateful for your kind comments. Thank you very much for your comment regarding amenities.Your comment will be taken into consideration for us to improve our service. We hope that you will choose Art Hotel Niigata Station when you come to visit the area again. Art Hotel Niigata Station, Reception, Ozawa

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tomo Tours
Amazing time & very handy location.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for something so convenient
Location is great, right within the station with lots to shop and eat! Room was a little small but overall was pretty clean! Easy to navigate to and from the hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location! Very convenient. However too small of a room to be paying 250. Also very dusty
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The receptionist has a professional mind..
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good with many choices. Rooms were small and the bed wasn't that comfortable.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 5 nights in May 2019
Response from 宿泊課 on 30 Jun 2019
この度はアートホテル新潟駅前にご宿泊を賜りまして、誠に有難うございました。 更にご満足いただけるホテルを目指し、スタッフ一同精進して参ります。

8/10 Good

Turgut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location joined to Niigata Station
Art hotel is just a short stroll from Niigata Station. You do not not even need to get out of the bounds of Niigata Station and can make your way to the hotel under cover all the way. If coming from Niigata Station (JR Railway line), you can get to the lifts of the hotel (entering via 2nd floor) and go up to 4F (4th floor) to reception for Check in. Check in was painless and quick (staff have limited English). Nightlife and restaurants are on the other side of the station and easily accessible. Room was clean, and slight larger than an average hotel room in Japan (Which is usually quite small). Shower facilities great. Room offered a mobile phone charger which came in handy (multiple end points for different types of phones). Shower pressure and temp was great. Smoking and non smoking rooms available. If you end up with a room that is high, it has a great view.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and service was excellent. We had to pay for parking which was a bit of a surprise but understandable given the perfect location. It was central to everything.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked the convenience to the train station! Also the hotel staff was polite & helpful Room was very small but it was ok because we were out most of the time.
Stayed 3 nights in Nov 2018

10/10 Excellent

Amedeo, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, amenities, price. Very convenient, direct access to train station stores and restaurants. Small room size upgradable to twin deluxr larger rooms for small upgrade.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Not very good
The hotel is convenient (attached to the station) and relatively quiet, but that's all I can say about it in terms of positive things. The check-in staff were rather short with me, the heating did not work in my room, the room itself was older and didn't look very clean, the bathroom was tiny, and so on. I won't be staying here again.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Sittinont, Niigata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient . Simple and clean . Good location
Stayed 1 night in Nov 2018

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very convenient
Stayed 2 nights in Nov 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
The hotel is very conveniently located and it worked really well for my needs. It's right at the central train station, which also has a mall attached to it and all kinds of other convenient stores. Lots of restaurants nearby. The rooms are very good size for Japanese standards. Much bigger than the usual business hotels. I would definitely stay again. Good breakfast too.
Stayed 2 nights in Oct 2018

8/10 Good

Koki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good lovation, the unfortunate thing maybe it’s not close to ramen stores or not enough convenience stores around.
Stayed 3 nights in Aug 2018

8/10 Good

Timothy

Breakfast and Nice Room
Solid traveler’s hotel with clean rooms and good views. Good food - particularly the breakfast buffet.
Stayed 1 night in Aug 2018

10/10 Excellent

Hwee Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and pleasant hotel.
Nice and clean hotel that is conveniently located next to Niigata train station.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness
The location is very convenient, just next to JR station with elevator accessible to hotel lobby, good for people with many luggage. The double room with one double bed is a bit small for 2 persons, lucky we are 2 slim ladies.
Stayed 3 nights in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Paul, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, comfortable room, next to the station
Stayed for one night, hotel is convenient next to Niigata station. Staff was great to store luggage before check in, helpful with directions. Restaurant was very accommodating for a late night meal after traveling all day. Breakfast buffet also very good. Room was clean and comfortable, bathroom had full tub, bidet toilet and stocked with everything needed, shampoo, soap, toothbrush, razor, etc. Would stay again next time in Niigata.
Stayed 1 night in Jun 2018
Response from アートホテル新潟駅前 フロント on 29 Apr 2020
この度はアートホテル新潟駅前にご宿泊を賜りまして、誠に有難うございます。 この度は、アートホテル新潟駅前にご宿泊いただきまして誠にありがとうございました。 数々のお褒めのお言葉を頂戴し、大変恐縮いたしております。今後もお客様のご期待に沿えるよう、スタッフ一同サービスの向上に努めてまいります。 朝食につきましては、季節ごとに新しい商品を導入するなどし、いつ来ても楽しめるようにご提案しております。 またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niigata nights
Arrived early and they let me leave my luggage before Check in opened. Handy self service laundry but be aware there is only one washing machine and one dryer, soap available from reception. Really close to the train station and easy access to the tourist spots nearby through buses or local trains. Highly recommend the local sake distillery tour and tasting and check out the twilight cafe in town!
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at the train station was perfect for our one night stay in Niigata.
Stayed 1 night in May 2018
Response from アートホテル新潟駅前 フロント on 27 Apr 2020
この度は、アートホテル新潟駅前にご宿泊いただきまして誠にありがとうございました。 立地やお部屋にご満足頂けたご様子で大変嬉しく思っております。 スタッフ一同またのご来店を心よりお待ち致しております。

10/10 Excellent

PT Travel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel inside JR station.
Very convenience hotel inside JR station with a lot of great restaurants and convenience store with in a few minutes walking distance. Clean room, great service.
Stayed 2 nights in Apr 2018
Response from アートホテル新潟駅前 on 26 Apr 2020
この度は、アートホテル新潟駅前にご宿泊いただきまして誠にありがとうございました。 数々のお褒めのお言葉を頂戴し、大変恐縮いたしております。今後もお客様のご期待に沿えるよう、スタッフ一同サービスの向上に努めてまいります。 またのお越しを心よりお待ち申し上げております。

6/10 Okay

Wai How

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Overall is good except the shops does not generally open till 12 or some even later. Hotel is at a good location with plenty of food choices and shopping. Far from attractions.
Stayed 1 night in Sep 2017