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Reviews of Ramada by Wyndham Niagara Falls by the River

3 out of 5
Ramada by Wyndham Niagara Falls by the River
4357 River Rd, Niagara Falls, ON

Reviews

7.0

Good

Rating 10 - Excellent. 363 out of 1152 reviews" "
Rating 8 - Good. 294 out of 1152 reviews" "
Rating 6 - Okay. 205 out of 1152 reviews" "
Rating 4 - Poor. 132 out of 1152 reviews" "
Rating 2 - Terrible. 158 out of 1152 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Akhilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is near to fall and opposite to white water walk. Rooms are clean but curtains are not maintained properly. Breakfast was good in this price.
Stayed 1 night in May 2024

10/10 Excellent

Josephine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied our stay and most of all with free breakfast.
Stayed 4 nights in Apr 2024
Response from Guest Services on 22 May 2024
Hello Josephine, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

10/10 Excellent

JIMMY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options, Value for money. It's around 35 mins walk to Niagara falls. So be prepared to pay for parking both at property & around the falls. Microwave is only available at the ground floor - which needs to be atleast one in every floor.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hello Jimmy, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and quiet. Breakfast was good
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hello Joyce, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback & look forward to welcome you again.

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service
The parking should of been free.. it is not close to the falls at all.. breakfast was great!
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hello Pamela, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback & look forward to welcome you again.

6/10 Okay

Svitlana

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Ok
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Hello Svitlana, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback.

8/10 Good

Amir

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool and gym was out of order
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hello Amir, Thank you for staying at the Ramada By The River. We greatly appreciate your feedback. We apologize for the inconvenience. Looking forward to welcome you again.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Hello Emma, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

4/10 Poor

Pick Haa Flecka

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet near the beds were fully wet. Washroom condition was unacceptable, no drinking water and it says the room sleeps 5 but it is for only 4.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hello Pick, Thank you for staying at the Ramada By The River. We greatly appreciate your feedback. We apologize for the inconvenience. Looking forward to welcome you again.

6/10 Okay

Simona

Liked: Staff & service
Too far from main atractions.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Hello Simona, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback & look forward to welcome you again. Guest Services

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Hello Michelle, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback & look forward to welcome you again. Guest Services

6/10 Okay

Patricia, Gatineau

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The faucet was leaking, the window and walls were dirty, toilet seat need to be replaced. The bed were comfortable. The staff are very friendly and breakfast are great for children. Unfortunately the pool and arcade area were closed.
Stayed 3 nights in May 2024
Response from Guest Services on 21 May 2024
Hello Patricia, Thank you for staying at The Ramada By The River. We greatly appreciate your feedback & look forward to welcome you again. Guest Services

8/10 Good

Bertuen

Liked: Staff & service, property conditions & facilities
Quiet and adequate parking
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Hello Bertuen,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback. We look forward to welcome you again.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Hello Nancy,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback. We look forward to welcome you again.

10/10 Excellent

Jaskaran

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place. Me and my family enjoy the stay.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Hello,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback. We look forward to welcome you again.

2/10 Terrible

stan

Travelled with family
Disliked: Amenities, property conditions & facilities
The property has air conditioning that did not work. The room was too hot. The pool, gym and restaurant were closed for renovations. They still charge for parking and resort fees
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Hello Stan,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback. However, we apologies for the inconvenience.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Hello Mark,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback. We look forward to welcome you again.

10/10 Excellent

Satyam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast
Stayed 1 night in May 2024
Response from Guest Service Manager on 20 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good clean free breakfast will come back again
Stayed 4 nights in May 2024
Response from Guest Service Manager on 20 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

6/10 Okay

Mahbubur

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Average accommodation. Value for money good.
Stayed 1 night in May 2024
Response from Guest Service Manager on 20 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

10/10 Excellent

NANCY

Stayed 1 night in May 2024
Response from Guest Service Manager on 20 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 4 nights in May 2024
Response from Guest Service Manager on 20 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again to our property for your future reservation.

6/10 Okay

Devi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is ok but the reception was terrible.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Hello Devi,Thank you for staying at the Ramada By The River. We greatly appreciate your feedback. We apologize for the inconvenience. Looking forward to welcome you again.

10/10 Excellent

Tijo

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Guest Services on 17 May 2024
Hello Tijo, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 17 May 2024
Hello Verna, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

6/10 Okay

Sandrine

Travelled with family
Liked: Cleanliness
The office staff wasn't very welcoming. We had to ask for an additional bed when it was already included in our booking. However the restaurant staff (and the food) was great.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 May 2024
Hello Sandrine,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback and we look forward to see you again.

8/10 Good

Youcef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Hello Youcef, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

2/10 Terrible

ROBEN

Disliked: Cleanliness, staff & service, property conditions & facilities
The property has broken equipment
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Hello Roben, Thank you for staying at the Ramada By The River. We are sorry to hear that your experience was not pleasant. We look forward to welcome you again.

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Hello Andrew, Thank you for staying at the Ramada By The River. We are sorry to hear that your experience was not pleasant. We look forward to welcome you again.

8/10 Good

ravinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Good Hotel to stay .
Stayed 2 nights in May 2024
Response from Guest Services on 14 May 2024
Hello Ravinder,Thank you for choosing us for your stay at The Niagara Falls. We greatly appreciate your feedback.

10/10 Excellent

Arielisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent and the service from the guy too.
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Hello,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback.

6/10 Okay

piyush

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Hello Piyush,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Hello Ralph, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place. Loved it.
Stayed 1 night in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to your future stay at our property.

6/10 Okay

Larry

Disliked: Staff & service, property conditions & facilities
Not a good lication
Stayed 3 nights in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are sadden to hear that you did not enjoy your recent stay at our property. At Ramada we thrive for guest satisfaction, we would like to host you again at our property and provide you with the best experience.

2/10 Terrible

Krishna Ramya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no water in the washroom and wven after reporting the issue no one even responded
Stayed 1 night in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are sadden to hear that you did not enjoy your recent stay at our property. At Ramada we thrive for guest satisfaction, we would like to host you again at our property and provide you with the best experience.

10/10 Excellent

Yasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was mind blowing
Stayed 1 night in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to your future stay at our property.

10/10 Excellent

Gang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I expected
Stayed 2 nights in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to your future stay at our property.

10/10 Excellent

kare

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room size ok TV too small Bathroom desperately needs updating
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Hello Kare, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

10/10 Excellent

Kiruththika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel and services .
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Hello Kiruththika, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

10/10 Excellent

Molsy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Hello Molsy, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and fantastic breakfast.
Stayed 1 night in May 2024
Response from Guest Service Manager on 13 May 2024
Hello, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to your future stay at our property.

6/10 Okay

Mausam

Travelled with family
Disliked: Staff & service
The Manager was not so great,the way he talks doesn't feel pleasent, When i compare Ramada in India and here there are sooo many things related to service need to be put in place. Shortage of staff was problem, complimentary water bottles etc. should be made available.
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Hello Mausam, Thank you for staying at the Ramada By The River. We are sorry to hear that your experience was not pleasant. We look forward to welcome you again.

10/10 Excellent

srinivas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene location, walkable distance to the go train and bus terminal.
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Hello Srinivas, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again at our property for your future reservation.

2/10 Terrible

Brandy, Akron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be renovated! The rooms were old smelling and looking. The bathroom had mold in them and you could see where the tried to wipe it off. The mirror in the bathroom, the frame is buckling away from the mirror. The toilet paper holder is so rusted it doesn’t make sense on why it wasn’t replaced! It was still someone else’s hair all over the bathroom! But the staff was very friendly. I would recommend if you are bougie stay elsewhere NOT HERE! I made a bad choice by picking this place!
Stayed 2 nights in May 2024
Response from Guest Services on 10 May 2024
Hello Brandy,Thank you for staying at The Ramada By The River. We are sorry to hear that your stay was not as pleasant as it should be. We would like to apologize and we look forward to welcome you again.

2/10 Terrible

Erica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nothing
Stayed 2 nights in May 2024
Response from Guest Services on 10 May 2024
Hello Erica,Thank you for staying at the Ramada By The River. We are sorry to hear that your experience was not pleasant. We look forward to welcome you again.

8/10 Good

Yolanda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
This property seemed really nice and clean from what we seen in the lobby. The disappointment started the moment we went into our room. The toilet seat was damaged, wallpaper peeling on the bathroom wall, the sink area was stained and when we used the faucet it sprayed water all over. In the sleeping area there was burn spots in the rug and on the actual bedding. The room didn't have a microwave or a phone that allowed us to call down. When I asked for my party of 6 to be moved she only was about to offer me a room with 2 doubles and a rollaway bed which wouldn't accommodate my party. Also, an employee that didn't speak English was sent up and cleaned the bathroom which was beyond the disinfectant stage. Would I start here again? No!! It was a total waste of my money and looking at someone tomato in the middle of the hallway helped to confirm the fact that I will need 2 rooms in a hotel that actually wants to give their guest a positive memorable experience.
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Hello Yolanda,Thank you for staying at The Ramada By The River, We greatly appreciate your feedback. We would like to apologize for the inconvenience caused. We look forward to welcome you again.

8/10 Good

M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. I just hope they upgrade their TV service.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Hello,Thank you for staying at The Ramada By The River. We greatly appreciate your feedback.

8/10 Good

Harithwarnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Hello Harithwarnan,Thank you for staying at the Ramada By The River. We greatly appreciate your feedback. We look forward to welcome you again.

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, really good breakfast
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 May 2024
Hello Farhad,Thank you for staying at The Ramada By the River. We greatly appreciate your feedback.