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Reviews of Champa Island Nha Trang - Resort Hotel & Spa

5 out of 5
Champa Island Nha Trang - Resort Hotel & Spa
304, 2/4 Street, Vinh Phuoc Ward, Nha Trang, Khanh Hoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 83 reviews" "
Rating 8 - Good. 16 out of 83 reviews" "
Rating 6 - Okay. 11 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 4 out of 83 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, plenty of ground to walk around, out door cinema was great, great big pool
Stayed 4 nights in Apr 2024
Response from Champa Island Nha Trang resort hotel & spa on 19 Apr 2024
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

Ngoc Sam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything!
Stayed 5 nights in Mar 2024
Response from Champa Island Nha Trang resort hotel & spa on 28 Mar 2024
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The views were great. Acommodation was clean which was much appreciated after staying in Ho Chi Minh city prior. The bathroom didnt really make any sense. We had a stand in shower bath tub but due to the way it was designed, water would spill out of the bath regardless. Not too much great activity at the resort to do...but it was a decent place to stay at while exploring Nha Trang for the week.
Stayed 5 nights in Feb 2024
Response from Champa Island Nha Trang resort hotel & spa on 6 Mar 2024
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. Besides we do apologize for any convenience in your holiday, it’s our goal to deliver the highest quality of service to all of our customers so we will keep trying our best to improve our facilities and services to an even higher level and maximize all of our guest's experiences.Once again, we wish you all the best and look forward to welcoming you next time.Best regards,

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a beautiful setting and class place with lots of amenities. Friendly, VERY helpful staff and decent breakfast buffet. Rooms were okay, clean and comfortable. Great location and security. Would definitely recommend.
Stayed 2 nights in Feb 2024
Response from Champa Island Nha Trang resort hotel & spa on 12 Feb 2024
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
StAff were amazing
Stayed 27 nights in Dec 2023
Response from Champa Island Nha Trang resort hotel & spa on 31 Dec 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

8/10 Good

Andy

Stayed 3 nights in Nov 2023
Response from Champa Island Nha Trang resort hotel & spa on 15 Nov 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

Wing kwong

Stayed 5 nights in Oct 2023
Response from Champa Island Nha Trang resort hotel & spa on 7 Nov 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were very clean. Comfortable beds. All of the staff were friendly and accommodating. Great breakfast. Great view from the room.
Stayed 2 nights in Jun 2023
Response from Ecommerce Manager on 21 Jun 2023
Dear Mr.Daniel,We would like to extend our deep appreciation for sharing your experience during your recent stay at Champa Island Nha Trang – Resort Hotel & Spa. We are more than pleased to learn that your experience met your expectations. We highly appreciate your nice words for our services. The team will be inspired to continuously provide excellent service to our esteemed guests.Thank you for staying with us and we look forward to welcoming you back to our resort very soon.Best regards,Ms.Ly - Reservation Manager

8/10 Good

Rachel, Yagoona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet place. However, staff in restaurants (the pool bar and the buffet place) were not attentive, slow service.
Stayed 3 nights in Mar 2023
Response from Ecommerce Manager on 1 Apr 2023
Dear Ms. Rachel,On behalf of the Champa Island Nha Trang – Resort Hotel & Spa Resort, I would like to thank you for sharing your experience.My team and I are delighted to read your kind review. We have taken your complaints into consideration and will enhance the service quality of the workers at the pool bar and restaurant. Once again, I would like to thank you and your family for choosing Champa Island Nha Trang – Resort Hotel & Spa as your destination. Wish you all the best and look forward to welcoming you next time.Best regards.

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
The bad experience started right when we arrived. The security guard wouldn't let our taxi in because he didn't have our reservation on his list. Even after showing our hotels.com confirmation he still wouldn't let us in but we had to wait for 20minutes. When we eventually got in and told the front desk this they just laughed. No apologies. After check-in we realised that there were 12 rowdy teenage football teams staying in the hotel as well. When we tried to escape the noise from them by going to the bigger pool, we were told it was closed for refurbishment so no other options for some peace and quiet. Again, no apologies from the hotel. As the cherry on top of our stay, the final night the fire alarm went off at 4am. I went to reception to check and they said don't worry, it's not a fire. I said in that case you need to shut the alarm off and the staff said no. No explanation. I eventually gave up and went back to my room. The alarm continued for 30minutes. When we checked out the staff at the reception desk didn't make a single word of apology, instead we were told we had to pay for a bottle of water from the mini bar. Absolutely disgraceful customer service.
Stayed 2 nights in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 night stay at resort
Had an amazing time and staff were extremely helpful
Stayed 5 nights in Feb 2020
Response from Customer Service Team on 5 Mar 2020
Dear John, We would like to extend our deep appreciation for sharing your experience during your recent stay at Champa Island Nha Trang – Resort Hotel & Spa. We are more than pleased to learn that your experience met your expectations. We highly appreciate your nice words for our services. The team will be inspired to continuously provide excellent service to our esteemed guests. Thank you for staying with us and we look forward to welcoming you back to our resort very soon. Best regards,

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was very comfortable and a nice stay! However, the other swimming pool was out of use due to back to back weddings at the hotel.
Stayed 2 nights in Feb 2020
Response from Customer Service Team on 24 Feb 2020
Dear Ellen, We are very happy to have a great opportunity to welcome you to Champa Island Nha Trang – Resort Hotel & Spa and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit to Champa Island Nha Trang was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

8/10 Good

Charbel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay at Champa
Great place, very comfortable beds, food wasn’t the best and very slow in serving the dishes where there is 5-10 min between dishes coming out.
Stayed 7 nights in Jan 2020
Response from Customer Service Team on 4 Feb 2020
Dear Charbel, We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied with our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. Thanks to your review, our Management Team will take a deep look at the problem and take action to improve the service at our restaurants. Once again, thank you very much for your review and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of fun and comfortable beds Would come back for another visit Had breakfast at the River Café with exotic drinks were delicious
Stayed 1 night in Jan 2020
Response from Customer Service Team on 1 Feb 2020
Dear Sir/Madam, Thank you very much for staying at Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team had made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish all the best and look forward to welcoming you to Champa Island Nha Trang. Best regards,

10/10 Excellent

Leanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great christmass stay
Amazing get resort perfect for families
Stayed 4 nights in Dec 2019
Response from Customer Service Team on 6 Jan 2020
Dear Ms. Leanna, Thank you very much for staying at Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team had made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish all the best and look forward to welcoming you to Champa Island Nha Trang. Best regards,

10/10 Excellent

Marty, Tokyo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is located in the heart of the city however because of his location being a river island, it seems away from the chaos of the road and you can enjoy breakfast with open doors and terrace on the river sides. The swimming pool is a very good size with swimmer and has kids sides as well to play in the water with out worrying about it.
Stayed 10 nights in Dec 2019
Response from Customer Service Team on 6 Jan 2020
Dear Marty, Thank you for choosing Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your feeling afterward. We are very happy that you enjoyed our facilities and the overall relaxing atmosphere. We are happy we could make a lasting impression and we do hope to see you again upon your next holidays in Nha Trang! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Customer Service Team on 14 Oct 2019
Dear Sir/Madam, We are very happy to have a great opportunity to welcome you to Champa Island Nha Trang – Resort Hotel & Spa and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit to Champa Island Nha Trang was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Scooter parking at lift. Great food, staff ect. Great outlook
Stayed 3 nights in Jul 2019
Response from Customer Service Team on 22 Aug 2019
Dear Sir/Madam, Thank you for choosing Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your feeling afterward. We are very happy that you enjoyed our facilities and the overall relaxing atmosphere. We are happy we could make a lasting impression and we do hope to see you again upon your next holidays in Vietnam! Best regards,

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Customer Service Team on 11 Jul 2019
Dear Sir/Madam, Greetings from Champa Island Nha Trang – Resort Hotel & Spa. We are very happy to have great opportunity to welcome you to Champa Island Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. We look forward to welcoming you back soon. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Morning breakfest and Hotel food is no good. Serving packet and frozen food to guest is wrong.
Stayed 4 nights in Mar 2019
Response from Customer Service Team on 15 Mar 2019
Dear Sir/Madam, Greetings from Champa Island Nha Trang – Resort Hotel & Spa. Thank you for taking time sharing your review regarding your last stay at our property. We’re sorry to hear that you did not have a complete stay at our resort due to the breakfast quality. After getting your comment, our Managing Team will work together with our Food & Beverage Department to have them checked and based on all the kind comments from the customers to be better on providing our services. We do hope for any chances to welcome you back to Nha Trang city in the future. Yours sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, service and food
Everything was very good but it would have been nice to have more than 4 employees who understood and could communicate in english. A cook that doesn't understand what eggs over easy are should not be dealing directly with customers or at least told the basics of english for what he is doing. Front desk very good and attends you very quickly. Check in took about 2 minutes. Room cleaned twice a day very fast A little disappointed about the lack of friendliness (and appearance of unhappiness) of the staff that did not speak english (not sure why). A smile goes a long way.
Stayed 5 nights in Mar 2019
Response from Customer Service Team on 12 Mar 2019
Dear Mr. Robert, Thank you so much for sharing your review regarding your last stay at Champa Island Nha Trang – Resort Hotel & Spa. We are very delighted that you had a great time at our property. Surely we will pass your sweet words to our staff and especially to Mr. Trung. This is our motivation for bringing out the best services to you and other guests. We wish to welcome you back to our hotel if your travel brings you back to Nha Trang one day. Once again, thank you very much for your review and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Champa far exceeded my expectations. Nha Trang has become an overcrowded zoo, but Champa Island is a true Oasis of calm relaxation and comfort. WE experienced the friendliest most attentive staff of any of the 100 plus resorts we have stayed in. Rooms were large, comfortable and quiet. Breakfast buffet was outstanding with western and asian choices to satisfy any desire. Pools were very clean, as was the entire resort. Riverside seafood restaurant was very good with reasonable prices. Hard to really describe the terrific two weeks we had!
Stayed 15 nights in Dec 2018
Response from Customer Service Team on 22 Jan 2019
Dear Sir/Madam, We are very happy to have great opportunity to welcome you to Champa Island Nha Trang – Resort Hotel & Spa and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at Champa Island Nha Trang was enjoyable, and our staff was able to contribute to your experience. Your comment is very encouraging and will definitely be shared with them. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Customer Service Team on 2 Jan 2019
Dear Sir/Madam, Thank you very much for staying at Champa Island Nha Trang and for taking the time to share your feeling afterward. We are very glad to hear that you enjoyed our facilities and the overall relaxing atmosphere. We are happy that we could make a lasting impression and we do hope to see you again in your next holidays in Vietnam! With our best regards,

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family resort at exce rates
The resort is beautiful and next to the river. The 'private beach' is a little misleading as the beach is a couple of miles away, but they do have a shuttle that goes there every hour or so. The staff is super efficient and very welcoming. Really goes the extra mile to accommodate your requests and ready to give advice on the attractions the city has to offer. On-site restaurants serve good quality food but lack ambiance. The breakfast is excellent and I really enjoyed eating right beside the riverside. It's a family resort and become very quiet very early in the evening. It offer spa facilities in the cutest little huts.
Stayed 3 nights in Oct 2018
Response from Customer Service Team on 29 Oct 2018
Dear Ms. Medeleine, Thank you so much for sharing your review regarding your last stay at Champa Island Nha Trang – Resort Hotel & Spa. We are very delighted that you had a great time at our property. Surely I will pass your sweet words to our staff and this is our motivation for bringing out the best services to you and other guests. We wish to welcome you back to our hotel if your travel brings you back to Nha Trang one day. Once again, thank you very much for your review and we look forward to welcoming you back soon. Best regards,

8/10 Good

Darren, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Champa Island Resort. They kindly upgraded us to experience the newly open Cham Oasis Apartments and the experience was wonderful. Full breakfast included every morning. Great pool area and attached gym. Really nice place to enjoy some quite rest and relaxation. We will happily return to these apartments should we return to Nha Trang
Stayed 4 nights in May 2018
Response from Customer Service Team on 8 Jun 2018
Dear Mr. Darren, Thank you for choosing Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your feeling afterward. We are very glad to hear that you enjoyed our facilities and the overall relaxing atmosphere. We are happy we could make a lasting impression and we do hope to see you again upon your next holidays in Vietnam! With our best regards,

8/10 Good

Nick, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Resort
The free upgrade from a garden view room to a pool view room brought the entire staying experience to a new level. Every morning, this pool view room is the source of the good mood to kick start the day. Pros: - Room and facilities condition - Nice breakfast buffet - Good location, in the center of Nha Tran city which is near to travel Diep Son Island or Vinpearl Island Cons - Only a handful of few senior staff are able to communicate in English (imagine yourself bring down the menu to Reception to order the room service, and the waitress doesn't understand what are butter and scramble eggs) - The hotel is flooded with China tourist which serve as a good alarm clock every morning around 7am, some of them shouted from one end of the corridor to the other end, like they did back in their village.
Stayed 4 nights in Mar 2018
Response from Customer Service Team on 3 Apr 2018
Dear Mr. Nick, Greetings from Champa Island Nha Trang - Resort Hotel & Spa. Thank you so much for taking time to share your comment regarding your last stay at Champa Island. We are delighted to receive your sweet words about our property. Besides that, we're sorry that there was still some problem that made your trip incomplete. Our Training Department is working their best to help our staff improve their English skill and our Management Team is trying to provide the fresh environment for each guest then they could relax in their own way. Once again, we thank you for your review and we look forward to welcoming you again to Champa Island Nha Trang in the near future. With our best regards,

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet and out of the way
Pros: Great breakfast buffet, nice pools, quiet location (once you get past 9/10pm and all the weddings/birthdays etc have cleared out). Cons: Not a lot of food options on offer close by, 20-30 minute walk to the beach/main drag of Nha Trang - there are usually taxis waiting and there is a free transfer at certain times.
Stayed 7 nights in Jan 2018
Response from Customer Service Team on 12 Feb 2018
Dear Ms. Alison Dear, First of all, we would like to thank you for sharing your review about Champa Island Resort Hotel & Spa. For your concern of the location, our Resort is 1.5 km to the beach where guests could relax far away from the hustle and bustle of daily working life. Also, we are supporting complimentary buggy from hotel to the beach three times a day, we hope that you all can find convenient with this service. Again, thank you for taking the time to share your experience. I hope we will have an opportunity to welcome you back. Best regards,

8/10 Good

Joern Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret getaway
Staff was friendly and the pool was awesome
Stayed 3 nights in Sep 2017
Dear Mr. Joern Ryan, We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. However, thanks to your review, our Management Team will take a deep look to the problem and take action to improve the service at breakfast time. We do hope for any chances to welcome you back to Nha Trang city in the future. Yours sincerely, Customer Service Team

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Outdated hotel
Every single morning there would be something that wakes you up. There was staff shouting at 5am one day and a concert or rally at 7am the next. Do not stay here if you expect to sleep past 5am. Rooms are also outdated and staff is not nice. I was carrying something heavy while dragging my luggage and staff didn't even bother to move their vacuum out of the way. I had to put stuff down to move it myself. I come to nha trang very often from the USA and will probably never stay here again.
Stayed 2 nights in Jun 2017
Response from Customer Service Team on 9 Aug 2017
Dear Sir/ Madam, Warmest greetings from Champa Islands Nha Trang Resort Hotel & Spa. Thank you for sharing your feedback regarding to your last stay at our property. We are sorry that we failed to meet your expectation on your visit at our resort. After getting your comment, our General Manager had worked directly with all concerned departments to have them checked and fixed the problems immediately. It is our main aim to offer a friendly and individual service which we strongly ask each and every respective department for their implementation to improve our service day by day. Although your stay with us did not meet your expectation this time, it would be our pleasure to having a chance to welcome you back to Champa Islands Resort for your next visit to Viet Nam. Sincerely,

8/10 Good

Thanh

Liked: Cleanliness, room comfort

6/10 Okay

Natalie, Christchurch New Zealand

Liked: Cleanliness, room comfort
Nice relaxed location
We checked in late at night. At no stage were we offered any information about the resort, location of facilities nor information about Nha Trang - this was disappointing. Even more disappointing was that the advertised restaurants was currently only one restaurant with a very limited selection of food. Apart from this, the room was lovely, as was the pool. It was a shame that the advertised bar at the pool was never open.

10/10 Excellent

SEKYUNG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
3박 머물렀고, 강제 룸 업그레이드 당해서 좋았고, 다음날 보니까 한국말 잘하는 여직원이 있더라구요. 괜스리 심신의 안정이 쏴악~~ㅎ너무 친절해요. 좋았습니다.
Stayed 3 nights in Apr 2024
Response from Champa Island Nha Trang resort hotel & spa on 10 Apr 2024
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

YOUNG GI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Champa Island Nha Trang resort hotel & spa on 5 Dec 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

Youn Kook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Champa Island Nha Trang resort hotel & spa on 10 Nov 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

10/10 Excellent

Huisu

Stayed 3 nights in Sep 2023
Response from Champa Island Nha Trang resort hotel & spa on 5 Oct 2023
Dear Valued guest,Thank you very much for staying at Champa Island Nha Trang - Resort Hotel & Spa and for taking the time to share your comment with others. We are delighted and very proud our team made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish you all the best and look forward to welcoming you next time.Best regards, Customer Service Team

4/10 Poor

Kwai Ying

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
有好多改善空間
1）此酒店有一天我下午掛牌清潔，晚上回來沒清潔。 2）有一超高斜梯級拉行李上落平地，一定要改善，有輪椅客一定上唔到房間。有老人即唔會用此酒店。
Stayed 4 nights in Aug 2023
Response from Champa Island Nha Trang resort hotel & spa on 20 Aug 2023
Dear Valued guest, On behalf of the Champa Island Nha Trang – Resort Hotel & Spa Resort, we would like to thank you for sharing your experience.We are so sorry to hear you had a bad experience. We will review ourselves after checking information with our relevant department.It’s our goal to deliver the highest quality of service to all of our customers so we will keep trying our best to improve our facilities and services to an even higher level and maximize all of our guest's experiences.Once again, we would like to thank you and your family for choosing Champa Island Nha Trang – Resort Hotel & Spa as your destination. Wish you all the best and look forward to welcoming you next time.Best regards.Customer Service Team

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay..
Stayed 2 nights in Mar 2021
Response from Ecommerce Manager on 7 Apr 2021
Dear Value Guest, We would like to extend our deep appreciation for sharing your experience during your recent stay at Champa Island Nha Trang – Resort Hotel & Spa. We are more than pleased to learn that your experience met your expectations. We highly appreciate your nice words for our services. The team will be inspired to continuously provide excellent service to our esteemed guests. Thank you for staying with us and we look forward to welcoming you back to our resort very soon. Best regards,

2/10 Terrible

Jongsoo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
환상적인 힐링의 추억
너무 좋았다. 17일간의 체류는 힐링의 시간이었다 쿠베라 레스토랑 캡틴 Hong Ahn 그리고 Loan에게 특히 고마움을 전한다. 그들이 있어 Champa Island의 17일이 더욱 즐거웠다
Stayed 8 nights in Jan 2020
Response from Customer Service Team on 17 Feb 2020
Dear Jongsoo, We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied with our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. Despite your kind words regarding your stay at our resort, we’re quite upset with the low score given on the scale. We do appreciate if you could let us know more details of things or problems that you are not satisfied with our service for further investigation in order to improve our service. Once again, thank you for staying with us and we look forward to hearing from you soon. Yours sincerely,

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real vacation
It was our first time in Nha Trang and we were overwhelmed by big waves and tall buildings near the long beach. It was nice to hang out laying down on sunbeds at the beach but for me, it was much better to stay in this resort than any other place in Nha Trang. It had everything I needed, nice clean pools, bright rooms, shuttle golf cars, river view, awesome breakfast and so on...I was just so satisfied with all of the staffs and features of this island after a few days in Hanoi and Nha Trang downtown. The resort is just 5-10 min of taxi or shuttle ride away from the downtown so it is very convenient to explore the city as well but when you come back to the resort, you can feel such a pleasant quietness and peaceful vibe. The room rate was very reasonable comparing to other resorts in Nha Trang and I would love to be back.
Stayed 2 nights in Dec 2019
Response from Customer Service Team on 16 Jan 2020
Dear Hannah, We would like to extend our deep appreciation for sharing your experience during your recent stay at Champa Island Nha Trang – Resort Hotel & Spa. We are more than pleased to learn that your experience met your expectations. We highly appreciate your nice words for our services. The team will be inspired to continuously provide excellent service to our esteemed guests. Thank you for staying with us and we look forward to welcoming you back to our resort very soon. Best regards,

10/10 Excellent

Chun Yue Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Customer Service Team on 1 Feb 2020
Dear Robert, Thank you very much for staying at Champa Island Nha Trang and for taking the time to share your comment with others. We are delighted and very proud our team had made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish all the best and look forward to welcoming you to Champa Island Best regards,

8/10 Good

KWANGCHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
수영장이 잘갖쳐진 기본이 되있는 호텔
모든 부분에서 기본이 되어있습니다. 조식이 괜찮았습니다. 다만 시내와는 좀 떨어져 있어 셔틀운영시간에 맞추어 활동해야 한다는 불편함은 있음 특히 수영장이 깨끗하게 관리되어 있어 수영 좋아하는 아이가 있는 가족에게는 좋은것 같습니다.
Stayed 1 night in Dec 2019
Response from Customer Service Team on 1 Feb 2020
Dear Kwangchul, We would like to extend our deep appreciation for sharing your experience during your recent stay at Champa Island Nha Trang – Resort Hotel & Spa. We are more than pleased to learn that your experience met your expectation. We highly appreciate your nice words for our services. The team will be inspired to continuously provide excellent service to our esteemed guests. Thank you for staying with us and we look forward to welcoming you back to our resort very soon. Best regards,

6/10 Okay

SEUNGHYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
호텔보다는 콘도텔로...
참파 아이슬란드 호텔... 이곳에는 참파 그룹에서 하는 콘도텔도 같이 있음 가족 여행이라면 콘도텔을 추천하겠음.. 호텔에는 웨딩장이 같이 있어서 저녁에는 너무 번잡스러움.. 같은 참파 그룹의 콘도텔 사용이 수영장이나 조식 사용에도 더 편리함.
Stayed 3 nights in Dec 2019
Response from Customer Service Team on 1 Feb 2020
Dear Seunghyun, We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you were satisfied with our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We do hope for any chances to welcome you back to Nha Trang city in the future. Yours sincerely,

10/10 Excellent

Euiwoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족 여행오기 정말 좋은 호텔
시내에서 조금 떨어진 4성급 리조트. 상당히 넒은 땅을 가지고 있습니다. 직원들이 상당히 친절하고 이름값이 있는 호텔이라서 참파아일랜드라고 하면 택시기사들의 거의 다 알아들어요.
Stayed 3 nights in Dec 2019
Response from Customer Service Team on 1 Feb 2020
Dear Euiwoon, Thank you for choosing Champa Island Nha Trang – Resort Hotel & Spa and for taking the time to share your feeling afterward. We are very happy that you enjoyed our facilities and the overall relaxing atmosphere. We are happy we could make a lasting impression and we do hope to see you again upon your next holidays in Nha Trang! Best regards,

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019
Response from Customer Service Team on 14 Nov 2019
Dear Sir/Madam, Greetings from Champa Island Nha Trang – Resort Hotel & Spa. We're so sorry that you did not have a complete stay at our hotel. If possible, please kindly let us know your booking number or your room number then we could easily check again and inform you of our feedback regarding the issue you were facing at our hotel. Once again, please accept the sincere apology that we did not meet your expectations. We do hope to hear from you soon. With our best regards,

6/10 Okay

eunsoon

Disliked: Cleanliness, room comfort
다음 번에는
쿠베라 콘도텔 이틀 묵었어요. 냉장고가 너무 작아요. 커피포트 말고는 뭘 데워먹거나 씻을 수 있는 싱크대가 없어 이틀동안 불편했어요. 들어오시기 전 물 구비해서 들어오세요 생수 한병 한화 천원이 넘어요. 그랩 불러서 시내 오가며 식사 해결 했어요 솔직히 좀 귀찮기도 했어요. 침대 시트. 청소 상태. 욕실 다 깨끗하게 청소가 되어있었어요. 수영장도 관리가 잘 되는 듯 했어요. 조식이 형편없어요. 첫 조식..더러운 소스 용기에..삶은 오리알 지저분하게 잘라진 거 보고 파리 날아다니는거 질색이었네요.. 먹을 건 샐러드. 오믈렛. 와플...
Stayed 2 nights in Oct 2019
Response from Customer Service Team on 18 Oct 2019
Dear Ms. Eunsoon, Warmest greetings from Champa Islands Nha Trang Resort Hotel & Spa. Thank you for sharing your feedback regarding your last stay at our property. We are sorry that we failed to meet your expectation on your visit at our resort. After getting your comment, our Management Team had worked directly with all concerned departments to have them checked and fixed the problems immediately. It is our main aim to offer a friendly and individual service which we strongly ask each and every respective department for their implementation to improve our service day by day. Although your stay with us did not meet your expectation this time, it would be our pleasure to having a chance to welcome you back to Champa Island Nha Trang for your next visit to Viet Nam. Sincerely,

4/10 Poor

yun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
별로
별로에요. 너무 더럽고 낡고 먼지많고. 수영장만 좋아요 특히 식당은 진짜. 파리랑 음삭을 같이먹어요. 우액.
Stayed 4 nights in Sep 2019
Response from Customer Service Team on 29 Sept 2019
Dear Ms. Yun, First of all, we thank you for taking your time sharing your review regarding your last stay at our property. We deeply regret to know that you were not satisfied with the room condition. We sincerely apologize for the disappointment caused to you. I have brought your comments to the attention of our management team and assure you that these issues will be addressed during maintenance and our ongoing efforts to improve our service. Once again, we are truly sorry for your bad experience and we do hope you will give us another chance to create a better stay experience for you, should your travels bring you back to Nha Trang in the next time. Kind regards,

8/10 Good

CHANYONG

Liked: Staff & service, property conditions & facilities, room comfort
가족여행에 적합합니다
Stayed 2 nights in Aug 2019
Response from Customer Service Team on 17 Sept 2019
Dear Mr. Lee, We are very happy to have great opportunity to welcome you and your family to Champa Island Nha Trang – Resort Hotel & Spa and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at Champa Island Nha Trang was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

10/10 Excellent

은영

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 추억 가져갑니다!
이 호텔 덕분에 나트랑 여행이 좋은 추억으로 남을것 같아요. 시설이용도 모두 편하게 되어있고, 직원들도 너무나 친절하며, 음식도 무난합니다! 특히 쿠베라의 풀장 전경을 잊을 수가 없네요. 매우 넓고 화려하진 않지만 여유로운 시간을 즐기기에는 최적화 되어있다고 생각합니다. 호텔로 예약했지만 가족이 지내기 좋은 콘도텔로 업그레이드를 시켜주셨습니다. 물론 남는방이 있얶으니 가능했겠지만 방이 남아도 가격에만 맞추는 일빈호텔들과는 다른 특별한 서비스마인드에 감동했습니다! 여행중에 아이가 아팠는데도 환경이 너무도 쾌적해서 전혀 불안하거나 불편함이 없었네요. 마지막으로 참스파(맛사지) 강추 입니다! 지금 니트랑 시내에서 어떤 맛사지를 받아도 참파아일랜드에서 받은 맛사지와 비교가 안됩니다^^
Stayed 2 nights in Jul 2019
Response from Customer Service Team on 1 Aug 2019
Dear Mrs. Eun Young, Thank you very much for staying at Champa Island Nha Trang and for taking the time to share your comment with others. We are delighted and very proud our team had made your stay a relaxing experience and we are grateful for your kind words about the resort’s atmosphere. It would be a real pleasure to welcome you again. Once again, we wish all the best and look forward to welcoming you to Champa Island Nha Trang. Best regards,

10/10 Excellent

Margrethe, Trondheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herlig
Vi hadde en herlig uke på Champa! Etter en litt hektisk rundtur med Asiatour, var det godt å komme bort fra trafikk kaos. Hjelpsom og vennlig og god frokost
Stayed 7 nights in Jul 2019
Response from Customer Service Team on 22 Jul 2019
Dear Ms. Margrethe, We are very happy to have great opportunity to welcome you to Champa Island Nha Trang – Resort Hotel & Spa and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at Champa Island Nha Trang was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,