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Reviews of OYO The Royal Hotel

3 out of 5
OYO The Royal Hotel
Railway Street, Gateshead, England

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 138 reviews" "
Rating 8 - Good. 50 out of 138 reviews" "
Rating 6 - Okay. 16 out of 138 reviews" "
Rating 4 - Poor. 12 out of 138 reviews" "
Rating 2 - Terrible. 21 out of 138 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
The furnitures are too old. The bathroom is too small and the pressure of the shower is not good enough. The terrible aspect is that the building is too close to the road, and the noise coming from the passing vehicles is very uncomfortable. The worst of it all is that the room/the bed vibrates whenever bus or big vehicle pass the building, and I felt unsafe and uncomfortable through out my stay. I suggest that government needs to look at the spot of the road that causes the buses and big vehicles to vibrate the building while passing. Honestly, I felt very unsafe, very uncomfortable and very unhappy staying in this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly and really enjoyed my stay here for the week.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing will be coming back soon
Stayed 6 nights in Mar 2024

10/10 Excellent

Gerarde Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheerful, polite and friendly staff. Room was very comfortable. I didn't go out really, but saw endless streams of buses to the Newcastle area passing by immediately outside where there was a convenient bus stop
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
My stay at this hotel was an absolute nightmare, the noise from music playing at full volume downstairs right up to the small hours of the morning was deafening. The hotel appeared un maintained, dirty and looks nothing like in the photos. Did not sleep a wink on Friday and Saturday night. #nosleepfridaysaturdaynight.
Stayed 2 nights in Nov 2023

8/10 Good

Laura

Travelled with family
Liked: Staff & service
Staff is welcoming and friendly. (They dont even mind repeating 😂 because that accent hits hard..). Those room pictures that are posted here are nothing that, our was. Cleaning could be a little bit detail oriented.. Above the coffee table, on the ceiling, were cobwebs. Bathroom, - the water pressure was bad, the hot water heats up very slowly. The walls were with plastic boards in which there were holes. It was scary to take the shower, because if you need to hold on walls, then you can demolish. No heater there, bathroom was ice cold. I had previous experience in UK with bathroom water pressure, so that wasnt suprise. Location is alright. (Stores, such as ALDi & Metrocentre are 20min walk). It's quiet at night. Beds comfortable. It would be nice if small upgrade be done to apartments and update the location information on google maps because we were circling around private sites almost for an hour..
Response from Maria on 6 Nov 2023
Pleased to hear your kind words of gratitude, Laura! We are going to do our best to never fail to impress you every time. Regards, Maria

10/10 Excellent

Wai yu

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Helen

Travelled with family
Ok
The room they initially moved us to was different from the room i paid for and it was noisy and it had bad drainage at the bath tub,we couldnot sleep all night because of the noise but the hotel staff said he cant do anything till morning when manager arrives,i called in the morning and spoke to the manager he moved us to the room i initially saw when i was booking,the room the manager moved us to the next morning was more comfy and quiet, the staff were polite,a tiny bone like pin punctured my right leg near the bathroom so they need to check the carpets to make sure no bones or sharp objects.
Stayed 3 nights in Aug 2023
Response from Maria on 12 Sept 2023
Hey, Helen! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Maria

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Christopher! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Ava

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Great budget option.
Good value for the money. Super friendly and helpful staff. Would happily stay again
Stayed 1 night in Aug 2023

2/10 Terrible

Peter

Stayed 2 nights in Aug 2023
Response from Maria on 12 Sept 2023
Sorry for the inconvenience, Peter! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

10/10 Excellent

William

Stayed 1 night in Aug 2023

6/10 Okay

Kerry

Travelled with family
Liked: Staff & service
Easy to get to would of be nicer if they were doing food also
Stayed 1 night in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Kerry! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints will defo use again
Stayed 1 night in Jul 2023
Response from Barbara on 15 Jul 2023
Hey, Graeme! Thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Barbara

4/10 Poor

Stephane

Disliked: Cleanliness, property conditions & facilities
Pictures very inaccurate. Room filthy. Shower extremely mouldy. Toilet didn’t work. Not acceptable even at that price.
Stayed 1 night in Jul 2023
Response from Joey on 15 Jul 2023
Sorry for the trouble caused, Stephane! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

8/10 Good

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel with pub.
Nice little Hotel in Gateshead area around 7 minute drive from Newcastle Center. Single room was large with sink and tea and coffee facilities. Comfortable bed and room was clean. The only major gripe I had was the shared shower which had virtually no water pressure.
Stayed 3 nights in Jun 2023
Response from Dewi on 15 Jul 2023
Hi, Colm! Thank you for sharing this. We will definitely rely on your suggestions to ensure quality results in the future. Have a nice day! Regards, Dewi

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Down to newcastle for the rugby stayed at the royal hotel for one night. On arrival the people there could not have been more helpful and friendly, as we were away for the rugby and would not be back unitl late we were allowed to register early and collect the keys from the bar on our return. Bit of a climb to the rooms, my room was comfortable and plenty of room. Only down side was not a great deal of pressure from the shower other than that i will be using the hotel again. Bus stop right outside the hotel with a regular into town every 15 minutes or so at a cost of £2.
Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul 2023
Thank you for your comment, Stephen! We will pass this on to our team responsible to improve your experience with us. Regards, Barbara

4/10 Poor

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Patrick! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

KENNETH

Liked: Staff & service, room comfort
I only stayed a week. Friendly staff.
Stayed 7 nights in Apr 2023
Response from Ammy on 13 Apr 2023
Thanks for the positive rating, Kenneth! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Ammy on 13 Apr 2023
Hi, Keith! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
😩
Worst bed I’ve ever slept in, now back home in agony on painkillers my back is so bad. Unbelievable really haha Not a bad gaff for someone like me who travels the country an has to pocket for his own hotels, this type of place is the backbone of the U.K. serving us grafters with cheap digs etc Wouldn’t dream of taking ya bird here like or family, the shower upstairs didn’t even work I had to shower in the gym for a few nights. Even so, the gaff was ok for the price I can’t moan but wow that single bed has absolutely wrote me off
Stayed 2 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Guest! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very comfortable bed and large room. Just by the bus stop into Newcastle town. Excellent value for money 💰
Stayed 3 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Tina! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Phil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very old school looking venue but having character helps
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi Phil! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
hotel >n a lane & 1st reaction was ih know what have we done, once inside it was a lot bigger tban we expected, 2 bars, pool table & outside area, room clea & tidy, will go back
Stayed 1 night in Feb 2023
Response from Eva on 7 Feb 2023
Hi Paul! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place bit dayed clean friendly staff would stop again
Stayed 4 nights in Nov 2022
Response from Ammy on 27 Dec 2022
Hi, Geoffrey! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Deanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience in my lifetime! Avoid at any cost you will regret it immensely if you visit. Should have expected this when local taxi driver asked me if I was really staying at the OYO Royal and followed up with an exasperated why?! Checked in, wifi didn't work on top floor. Told something must be wrong with my phone, tablet, laptop. No heating in room, it was freezing had to sleep in my clothes, told it was working downstairs. Finally no hot water or water pressure. Told it will work in the next 10 minutes, no surprises it didn't. Went down to reception, at least the front reception lady was nice only thing worth one star. Called the hotel chain multiple times for a solution. Kept getting diverted to other operators that didn't speak English or placed on hold and then hung up on. As I arrived late I couldn't find any other hotels to move to as if there was the option I'd be out of here in a heartbeat. Everything screams scam. Save your money and your sanity.
Stayed 1 night in Nov 2022
Response from Eva on 19 Nov 2022
Hi, Deanna! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 Terrible

AJAYAKUMAR, Feltham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 2 nights in Oct 2022
Response from Eva on 19 Nov 2022
Hi, Ajayakumar! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

8/10 Good

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
Hotel quite clean but good value despite no breakfast. I shared bathroom but not used much. Location ok for going to Newcastle but should know the buses to Eldon Square.
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Thank you for rating us positively, Chris! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

8/10 Good

Steven

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hi, Steven! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Cheap as chips freindly place to stay.
From the outside, the place looks nice, but when you go inside it's like something from the 1970s. put that aside the staff are fantastic. we had a lovely evening and a good chat with friendly people. (if this place had some investment, it would be even better).
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

8/10 Good

Norman

Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, Norman! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Bibin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jacob on 26 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

4/10 Poor

Elli

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff people was good, the bathroom ( toilet and sink tap ) needs improvement, because close to train ( rail road ) the place shake when the train crossing.
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

6/10 Okay

Julie

Travelled with group
Liked: Staff & service
We needed a bed for the night when running the Great North Run and this hotel did that. Everything needed for such a stay was available but could do with a facelift and modernising. We didn’t utilise the food options, but this was offered to us, locals supportive and friendly.
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Malcolm

Stayed 1 night in Sep 2022
Response from jane on 6 Sept 2022
Hi, Malcolm! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Athena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vile
Vile filthy dirty came away with bites on our legs shower didn’t work £75 to stay in a squat! No breakfast offered. Vile will not ever stay here again ! The hotel wants shut down for health an safety!
Stayed 1 night in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 Okay

Jamie

Stayed 1 night in Jul 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outside could be doing with a lick of paint, and inside is a little bit dated, but absolutely perfect to our needs this past weekend.
Stayed 2 nights in Jul 2022
Response from Ammy on 24 Jul 2022
Hi, Kelly! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

8/10 Good

M J

Stayed 1 night in Jul 2022
Response from Simon on 18 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Christina on 7 Jun 2022
We are glad to see that you have rated us positively, Richard! Do give us more chances to enhance your experience with us. Regards, Christina!

8/10 Good

mr william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy nite all ok
Stayed 1 night in May 2022
Response from Ammy on 10 Jul 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

10/10 Excellent

Jack

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Christina on 28 May 2022
Hi, Jack! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Christina!

2/10 Terrible

Michelle

Stayed 1 night in Mar 2022
Response from Ammy on 8 Mar 2022
Hi, Michelle! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 Terrible

Beatrice

Stayed 9 nights in Feb 2022

2/10 Terrible

Hakim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not suitable for families at all
Very noisy. Could not sleep. It’s a pub. Not a hotel.
Stayed 1 night in Jan 2022
Response from Bruce on 5 Feb 2022
Hi Hakim, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Bruce

8/10 Good

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
Really friendly staff!
Staff were incredibly friendly and helpful. They even upgraded my room to an Ensuite for free as it was quiet. A little small, and the bathroom has seen better days, but all in all not a bad stay for the £40 I paid for 2 nights!
Stayed 1 night in Jan 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2022

10/10 Excellent

Fred

Stayed 1 night in Dec 2021
Response from Ammy on 6 Jan 2022
Hi, Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Gilbert A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B/ball game
Basketball game in Newcastle. The hotel seemed friendly an ,i would have used the bar on another occasion . An enjoyable evening , no hassles 👍
Stayed 1 night in Dec 2021
Response from Ammy on 14 Dec 2021
Hi, Gilbert! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.