Standard Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of OYO The Rowers Hotel, Dunston Gateshead

3 out of 5
OYO The Rowers Hotel, Dunston Gateshead
Saint Omers Road, Gateshead, England

Reviews

6.6
Rating 10 - Excellent. 23 out of 102 reviews" "
Rating 8 - Good. 32 out of 102 reviews" "
Rating 6 - Okay. 12 out of 102 reviews" "
Rating 4 - Poor. 15 out of 102 reviews" "
Rating 2 - Terrible. 20 out of 102 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Fiona

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was clean but extremely dated.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault it
Great hotel and a very good price
Stayed 3 nights in Oct 2023

2/10 Terrible

Una

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tim on 6 Nov 2023
Apologies for the problems you had faced, Una! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Thank you for rating us with such awesome words, Timothy! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again without question
Budgrt hotel. Clean crisp linen bed and room. No issues. Friendly too.
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Loved to hear this, Raymond! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

carl

Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Carl! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

2/10 Terrible

Denis Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
One look at the exterior persuaded us to drive on and book a different hotel. Outside the entrance was a dishelved woman smoking. No nearby safe parking. The interior looked disgusting with dirty curtains and junked piled up against the windows. Clearly a DHSS hostel. The metal gates were shut with slurry beneath. The back yard was full of junk. I have since looked at the recent reviews and im soglad we didn’t stay there. How can Expedia recommend such a place?
Stayed 1 night in Jul 2023
Response from Joey on 15 Jul 2023
Sincere apologies, Michael! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 Terrible

Rolandas

Business traveller
Disliked: Property conditions & facilities
Very noisy place
Stayed 2 nights in Jun 2023
Response from Joey on 15 Jul 2023
Apologies for the inconvenience caused, Rolandas! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Rolandas

Business traveller
Disliked: Property conditions & facilities
Noisy place, can't sleep :(
Stayed 5 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Hi, Rolandas! We are sorry for this inconvenience. Do not worry we will escalate it to the relevant team so that corrective measures are taken to avoid such a situation. Regards, Barbara

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Hi, Andrew! We are glad to see that you liked our services. Regards, Noah

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed to be the only hotel not to put their prices right up during the Sam Fender concerts. We were a bit worried, but hotel was great - spacious rooms, clean, very welcoming staff, right on the bus route to the town centre
Stayed 1 night in Jun 2023
Response from Tim on 15 Jul 2023
Hi, Charlotte! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Everything was good
Stayed 4 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Hey, Keith! It is always good to see our guest happy. Such feedback helps us. Keep them coming. Regards, Barbara

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very helpful and friendly staff.
Stayed 2 nights in Jun 2023
Response from Dewi on 15 Jul 2023
Hi, Joe! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi

10/10 Excellent

Claudemir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hey, Claudemir! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Feed back for hotel
The hotel really needs work doing to it. The bathroom was really badly tiled. The room was so out of date felt like going back to the 60s. I can see that this maybe good for a night if your looking for something really cheap and going to a football game and k ow your coming back drunk. The room walls are so thin that you could hear every word said next door.
Stayed 2 nights in Apr 2023

8/10 Good

mr william

Stayed 1 night in Apr 2023

4/10 Poor

Pedram

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
There is nobody in receiption all the time. No cafe. No sitting area. No bar. No restaurant. The room was warm and nice, but the bathroom was very cold because of the window that I could not close it, it was not fix.
Stayed 3 nights in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Pedram! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

10/10 Excellent

Vikki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as expected. Very convenient for our stay and no problems at all. Received a warm welcome and was very quiet
Stayed 6 nights in Jan 2023
Response from Lisa on 14 Feb 2023
Hey, Vikki! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

10/10 Excellent

Victoria

Stayed 1 night in Sep 2022
Response from Eva on 20 Nov 2022
Thanks for rating us superbly, Victoria! Glad to know that you loved our services :) Regards, Eva

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
You get what you pay for
Building very dated, room dated but clean very close to the road so noisy with traffic. No food available on site
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service, dodgy remote control.
Very basic. Issues with remote control. The buttons weren't doing what they should. The channel up button was the volume button and it got loud but i couldn't turn it down. Tried calling front desk but no answer. Reported it next day and was told thanks for mentioning it. No apology. Wont be staying again. Room shook when vehicles passed.
Stayed 1 night in Sep 2022
Response from Ammy on 11 Sept 2022
Apologies for the problems you had faced, Nathan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2022
Response from Ammy on 6 Sept 2022
Hi, Matt! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Good

Maria

Stayed 2 nights in Jul 2022

10/10 Excellent

M J

Stayed 2 nights in Jul 2022
Response from Christina on 23 Jul 2022
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Christina!

8/10 Good

mr william

Liked: Cleanliness, property conditions & facilities, room comfort
All good comfy room could not get TV working bus out to location from Newcastle bus in. Taxi needed if on night out
Stayed 1 night in Jul 2022
Response from Simon on 18 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Ammy on 11 Jun 2022
Hi, Jeffrey! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost Hostel
While it calls itself an hotel, I am afraid it isn’t one. It is clearly a place that has minimal maintenance and minimum effort to provide any comfort. It is clear that changes to the original building were made to increase the number of rooms available.
Stayed 2 nights in Feb 2022
Response from Brian on 15 Feb 2022
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Brian

8/10 Good

mr william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good returning customer
Stayed 1 night in Dec 2021
Response from Smith on 14 Dec 2021
Hi William, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Smith

8/10 Good

mr william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy. Good nite sleep
Stayed 1 night in Nov 2021
Response from Walter on 15 Nov 2021
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Walter

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Charming hotel
This little hotel was everything we needed, a tired building however friendly, clean very helpful staff. I would recommend for the price, cannit complain at all would stop again
Stayed 2 nights in Oct 2021
Response from Jane on 26 Oct 2021
Hi, Claire! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

2/10 Terrible

John Thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place is absolutely terrible it needs shut down, we were in room 9 bathroom was disgusting. The only thing that was nice was the lady,that made breakfast. I would take this off your site.
Stayed 3 nights in Oct 2021
Response from Jane on 13 Oct 2021
Hi, John! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hannah on 12 Oct 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Service. Manager not available!
The hotel check in desk was empty, door was locked from outside. I walked in with another guest, waited for 3 hours, night staff AWOL, OYO hotels kept calling the manager who was more interested in drinking rather than serving a customer. Hotels.com Customer Support simply kept me on hold without responding. Absolutely unacceptable service OYO Hotels Customer Support is based outside the UK! They couldn't do anything. Two and a half hours later, I found a key to room G2 behind the reception desk (Mine was G5), I told the guy on the phone I am checking if it's empty and locked myself in and went to bed. I was advised that the manager would be there by 08:30. I am an early riser, woke up at 6 am, waited till 9am for the so called manager to turn up to complain to him but didn't get anywhere with them. I had to leave the hotel and he was still asleep! If this manager is so much in love with sleep and going out to party, why run a hotel? Would NEVER stay at this chain again
Stayed 1 night in Sep 2021
Response from Jason on 29 Sept 2021
We regret that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you up within our team and they are working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Jason

8/10 Good

Davinder

Travelled with group
Liked: Staff & service, room comfort
Great price - Good Hotel
I enjoyed my stay. Kash the owner was very friendly can gave us tips were we can go. Susan was great, a great asset to the hotel. Minor issues like shower head kept falling, took a while to sort out.
Stayed 2 nights in Sep 2021
Response from Ammy on 29 Sept 2021
Hi, Davinder! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath was disgusting...shower was too hot and not adjustable...noise was unbelievable ...maybe it was just a workers stay over as the noise and banging kept me awake..
Stayed 1 night in Sep 2021
Response from Jane on 24 Sept 2021
Sorry for the hassle you faced, Michael! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021
Response from Hannah on 22 Sept 2021
Hi, Richard! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel to far out from city spend a fortune on taxi
Stayed 2 nights in Sep 2021
Response from Ammy on 21 Sept 2021
Hi, Patricia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't know how this can be classed as a hotel.
Stayed 2 nights in Sep 2021
Response from Ammy on 21 Sept 2021
Hi, Robin! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Good

Nigel

Liked: Staff & service
Helpful and friendly staff.
Stayed 1 night in Sep 2021
Response from Jane on 14 Sept 2021
We are happy to see you liked the stay, Nigel! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Staff were welcoming and friendly which made it a great experience.
Stayed 1 night in Sep 2021
Response from Cheshta on 14 Sept 2021
Hi, Claire! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy

8/10 Good

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the Great North Run, hotel staff were very friendly and welcoming, sorted out a taxi to the venue for race day! Only negatives were the thin pillows and having a fire detector placed directly above my bed which had an annoying light.
Stayed 1 night in Sep 2021
Response from Ammy on 15 Sept 2021
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, warm welcome, no frills.
I really enjoyed my stay, I was up for the Great North Run, and found the room comfortable, clean with no frills, just what I needed. I had a very warm welcome, and in the morning for breakfast too, they even arranged a taxi for us in the morning. Couldn't ask for more. I had dinner at the metro centre a 15 min walk.
Stayed 1 night in Sep 2021
Response from Thomas on 14 Sept 2021
Hi, Todd. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Thomas

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Get what you pay for I guess little hot water1 min shower then cold water window would not close and was told to b up for 9 for breakfast to b told the owner had not brought the staff it was told to go to other hotel to b told I could not get in no one at reception to check people in after beening told there would be bar was closed on a Saturday night at 8pm but I guess that’s why it was 51 pound on a Saturday if you are looking for a cheep bed for night this is the place to be on a plus there was one lady who was a cleaner she said she not been there long and she was lovely
Stayed 1 night in Sep 2021
Response from Hannah on 8 Sept 2021
Sorry for the unpleasant experience you had with us, Jamie! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Hannah!

6/10 Okay

A R

Travelled with group
One night stop over
What can I say. Good for one night stop over as it has a free parking
Stayed 1 night in Aug 2021
Response from Jackson on 6 Sept 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jackson

8/10 Good

mr william

Liked: Cleanliness, property conditions & facilities
Good time had
Stayed 1 night in Aug 2021
Response from Jane on 1 Sept 2021
Hi, William! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

8/10 Good

mr william

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Aug 2021
Response from Jane on 31 Aug 2021
Hi, William! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!

8/10 Good

Ajaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2021
Response from Jason on 28 Aug 2021
Thanks for the positive rating, Ajaz. Hope to host you soon Regards, Jason

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good size rooms friendly owner
Stayed 2 nights in Aug 2021
Response from Cheshta on 28 Aug 2021
Hi, John! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Hotel was clean, staff were friendly, room could do with a touch up but all in all nice stay.
Stayed 4 nights in Aug 2021
Response from Noah on 16 Aug 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.