The hotel check in desk was empty, door was locked from outside.
I walked in with another guest, waited for 3 hours, night staff AWOL, OYO hotels kept calling the manager who was more interested in drinking rather than serving a customer.
Hotels.com Customer Support simply kept me on hold without responding. Absolutely unacceptable service
OYO Hotels Customer Support is based outside the UK! They couldn't do anything.
Two and a half hours later, I found a key to room G2 behind the reception desk (Mine was G5), I told the guy on the phone I am checking if it's empty and locked myself in and went to bed.
I was advised that the manager would be there by 08:30. I am an early riser, woke up at 6 am, waited till 9am for the so called manager to turn up to complain to him but didn't get anywhere with them. I had to leave the hotel and he was still asleep! If this manager is so much in love with sleep and going out to party, why run a hotel?
Would NEVER stay at this chain again