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Reviews of Marsden Inn

3.5 out of 5
Marsden Inn
Redwell Lane, Marsden, South Shields, England

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 317 reviews" "
Rating 8 - Good. 110 out of 317 reviews" "
Rating 6 - Okay. 25 out of 317 reviews" "
Rating 4 - Poor. 22 out of 317 reviews" "
Rating 2 - Terrible. 18 out of 317 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Staff & service
Staff were very friendly . The room was ok but no running hot water and the toilet seat was not clean . The staff were excellent.
Stayed 1 night in May 2024

4/10 Poor

Brian

Travelled with partner
First impressions were not good at all. Litter everywhere, what little garden there was was just weeds strewn. The car park was full of pot holes and lots of broken glass lying around. Inside the reception area and stairs looked like they hadn’t been cleaned in days. Inside the room wasn’t too bad except that the sealant round the bath was covered in mould. Last but not least, the lounge bar where we had a drink was so dilapidated and just felt grubby. We will not be going anywhere near the place again and would not recommend it to anyone else.
Stayed 2 nights in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before and always found it very relaxing and enjoyable.
Stayed 1 night in Apr 2024

4/10 Poor

Ashley

Travelled with family and small children
Wine bottle found in room on arrival and sweets under the bed. Very nasty smell of bleach when eating breakfast
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
On arrival we checked in was told breakfast was available and also asked about food for evening we were charged additional 10 pound for breakfast. Came down at half past 6 for food on evening to be told they stopped serving at 630 but could order a takeaway not acceptable. Room was noisy as above the bar area and individual on a microphone while i was trying to sleep. Came doŵn in morning just after 730 planning to load my stuff into the car to find out we were locked in i couldnt get to my vehicle. Also find out the breakfast we had beeñ charged for they didnt start serving till 9am but this wasnt mentioned at time of booking. If knew that would not have booked as needed tò be at appointment at 9am. The tv in my room number 3 had power to it but wouldnt turn on, curtains weren't on rail propeŕley so would not close right. No one about at 730 to speak to to try and resolve issues. Basically held hostage in hotel till someone arrived. NOT IMPRESSED AT ALL
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant a great place to stay very friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Duncan

Liked: Staff & service
Saturday evening menu very limited Bathroom cold but water hot for Bath Staff very helpful
Stayed 1 night in Jan 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Stephen

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Simbarashe Daniel

Stayed 1 night in Dec 2023

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Clean comfy room, bathroom wasn’t to good though. Staff..well one lad very rude think his name Coben but rest were lovely and happy to help and we’re friendly
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Good value for money. Food was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanliness was shocking as the bathroom had mould
Stayed 2 nights in Oct 2023

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
Very nice hotel and bar with friendly staff. Great atmosphere in the lounge. The room was nice with an excellent view of the north sea and also tynemouth. Would definitely stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel , very handy for Sunderland centre. Hotel was clean catered for all our requirements. Service from staff was good , free car park and handy for beach. Breakfast was good. Handy for public transport into the city. Nice hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Heather

Stayed 1 night in Sep 2023

10/10 Excellent

Miksa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Close to the seaside.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

G

Stayed 1 night in Jul 2023

6/10 Okay

OLWEN

Travelled with partner
Lovely building just needs some tlc and lacks attention to detail
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean tidy very friendly meal were excellent the room was very comfortable
Stayed 1 night in Jul 2023

8/10 Good

Gary

Stayed 1 night in Jul 2023

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities, room comfort
Shocked
I’n desperate need for some renovations, dirty and unkept. Staff so unfriendly and face like thunder. Explained although I was a little early (1.15) and had driven 5 hours if the room was ready, to which she said no without checking, until a few minutes later someone said the rooms are ready. Felt unsafe, and uncomfortable so much so I checked into somewhere else. Not to self read reviews before booking. Oh and to top it off the fire escape door at the back was chained locked.
Stayed 1 night in Jul 2023

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service
Very nice stay
Stayed 1 night in Jul 2023

10/10 Excellent

Gloria

Liked: Staff & service
Disliked: Property conditions & facilities
Food good niice. And clean good location
Stayed 2 nights in Jul 2023

6/10 Okay

alan

Stayed 1 night in Jul 2023

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
First time staying at the Marsden Inn Hotel and certainly will be the last. The room was a good size but don’t think it’s ever seen a duster, cobwebs hanging from light to light. The remote control clearly had years of grime and dirt attached to it. The mould on the walls could have easily been cleaned. The electrics in the bathroom were suspect as there was hanging cables from the sink area where a blue light flickered on and off. The shower and tap pressure was very weak. The buzzing from the fuse box went on all night long. Loud dance music playing well after midnight both nights where it kept you awake. Clearly had no respect for paying guests. The bar area certainly needs an upgrade and don’t even get me started on the unhygienic bathrooms in the bar area. It’s very sad to see a hotel that has been around for many years in such array, the outside area is very unkept and needs a good tidy.
Dirty remote control
Mould on wall
Dust from the top of the wardrobe
Hanging cables
Stayed 2 nights in Jun 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but avoid Wednesday stays
The room and general condition of the hotel was good; however, when I stayed on Wednesday night it was their music night until 11:00 p.m. I had an early start the following day, and couldn't get to sleep. Tried phoning to complain at 10:45, but no-one answered.
Stayed 1 night in Jun 2023

10/10 Excellent

Irene

Liked: Staff & service, property conditions & facilities
We liked the atmosphere and age of the property. We would have liked the property to have been a little nearer to the town.
Stayed 1 night in May 2023

4/10 Poor

Tom

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We had no remote control for the tv, which we reported. My partner has sleep apnea so needed the power on to use her machine. The tv was on all night as we couldn’t turn it off, so maybe got 2 hours sleep!
Stayed 1 night in Jun 2023

2/10 Terrible

Claire

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a band playing directly below the room - so loud the furniture was vibrating- until 2315. No hairdryer, TV reception patchy, food served lukewarm, breakfast not served until 9am and no one to let me out of the property at 7am despite being told there would be. Awful place.
Stayed 1 night in Jun 2023

8/10 Good

sue

Stayed 1 night in Jun 2023

10/10 Excellent

Tricia

Stayed 1 night in Jun 2023

6/10 Okay

Jackie

Travelled with partner
Disliked: Property conditions & facilities
Very basic but room nice Shower head need’s updating
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Stayed 1 night in Jun 2023

4/10 Poor

A.D.

Stayed 1 night in Jun 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming Good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Samantha

Stayed 1 night in May 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for visiting friends and family
Stayed 1 night in Apr 2023

8/10 Good

Darrin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
More consideration to overnight guests required!
Our initial room was small and did not have a lot of natural light, the reception staff kindly found us an alternative, which was significantly bigger, brighter and away from the road. However we hadn’t anticipated the noise and disturbance every night of our three night stay from the loud music coming from the bar below. The sound proofing is poor and listening to Fleetwood Mac at 1.30am is not conducive to a good restful night’s sleep for us. The water pressure in the bathroom and shower is poor and trickles out. The bedroom was clean, tidy and bed comfortable. However the premises do need some TLC. We visit the area frequently and due to the noise would not recommend or revisit.
Stayed 3 nights in Apr 2023

8/10 Good

Alana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Gary

Stayed 1 night in Apr 2023