Exterior
Check availability

Reviews of Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 out of 5
Embassy Newcastle, Sure Hotel Collection by Best Western
Lobley Hill Road, Gateshead, England

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 9 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Disgusting
Stayed 2 nights in Oct 2021

8/10 Good

Lindsay

Stayed 1 night in Sep 2021

6/10 Okay

Johnny

Travelled with family
Liked: Cleanliness
Good
It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle free overnight stay
Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021

4/10 Poor

Charles Edward

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is the first time that I have ever stayed at a hotel that does not provide pillow cases. I slept on the actual pillows! It was supposed to be a luxury room: yes, a luxury room that provided only one coffee and one tea sachet each! I am given more at Travelodge!
Stayed 1 night in Sep 2021

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy Hotel Gateshead
Great value stay with hotel just off A1 with handy Greene King pub next door for evening meal. Bed very comfortable and with free parking all around ideal stop over on way home and close to shops and entertainment as well
Stayed 1 night in Jul 2021
Response from Mandy on 2 Aug 2021
Thank you Ralph for your lovely review, we are pleased you had a comfortable visit and we hope to see you next time you are visiting the area. Kind regards Mandy - General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, perfect location.
Great stay, the staff were so helpful and accommodating. No restaurant actually at the hotel but there is a great pub attached.
Stayed 1 night in Jul 2021
Response from Mandy on 22 Jul 2021
Thank you for taking the time to leave us a review and for your comments. We do appreciate it and will pass your comments onto the team who do their best to make sure all our guests stay are as comfortable as possible. The pub next door is great and all our guest enjoy their visit to them. We hope you come back and stay with us again soon. Kind regards Mandy - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Adequate
It was adequate. We were a little disappointed that tge twin room we requested was just a normal room with a double bed and the other bed was a converted couch that was slightly sloping. It was hot in the room too, with no way to cool it down. The staff were all super nice though!
Stayed 3 nights in Jul 2021
Response from Mandy on 22 Jul 2021
Thank you for your recent review, we do appreciate your feedback and we apologise if the stay did not quite meet your expectations. We will look into your comments re the extra bed so thank you for your information and we would have happily looked for a fan to assist in trying to cool the room down. Thank you for the kind comments re the team and we will let them all know. We hope you come back and visit again soon. Kind regards Mandy - General manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. Comfortable and not too far frm newcastle city centre
Stayed 1 night in Jul 2021
Response from Mandy on 13 Jul 2021
Good evening Daniel Thank you for your lovely recent review, we do appreciate you taking the time. We are happy you had a comfortable stay and were near to all you needed to be and we look forward to having you come back and visit us again soon. Kind regards Mandy - General Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great overnight stop
Really welcoming and friendly staff. Room had everything I needed, and was clean and bed was very comfortable. There was no food available (I stayed midweek but I understand there is a pub next door open for food at weekends). However there were a couple of great supermarkets nearby so it was easy to get some cold food to eat. Parking was easy, plentiful and free.
Stayed 1 night in Jul 2021
Response from Mandy on 13 Jul 2021
Thank you Paul for your recent review, we do appreciate all our guests feedback and will pass your comments onto the team, who will be pleased to help to have made your stay enjoyable. The pub next door we are told from guests do great meals with plenty of choices and as you say we are nearby local amenities. We hope you come back and visit us again when you are next in the North East. Kind regards Mandy - General Manager

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mandy F on 5 Jul 2021
Good afternoon Caitlin Thank you for your lovely rating and for taking the time out to leave a review, we do appreciate it. We hope you come back and stay with us when you are next in the area. Kind regards Mandy - General manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mandy F on 25 Jun 2021
Thank you Mark for your recent review we do appreciate all feedback and appreciate you taking the time. We hope you come back and visit with us again soon. Kind regards Mandy - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous staff, cool as, all of them. Good clean place to stay. Any day xxx
Stayed 1 night in Jun 2021
Response from Mandy F on 23 Jun 2021
Thank you for your lovely review, and we will let the team know your comments as they will be pleased to have been mentioned. We hope you come back and stay with us again soon. Kind regards Mandy - General Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional decent hotel
Fairly decent functional hotel, staff friendly and helpful, good free parking, easy to get into Newcastle town centre.
Stayed 3 nights in Jun 2021
Response from Mandy F on 23 Jun 2021
Thank you Barry for taking the time out to review, we appreciate this. We are nearby all links to get into Gateshead and Newcastle which are both a short distance away. We look forward to having you visit us again when you are next in the area. Kind regards Mandy - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, staff very friendly and helpful, amazingly quiet considering it's next to a roundabout, decor a bit dated. We stayed for one night en route to Scotland and would certainly stay again.
Stayed 1 night in Jun 2021
Response from Mandy F on 23 Jun 2021
Thank you for your recent review, we do appreciate all guests feedback to help us improve. We hope you enjoyed your visit to Scotland and we hope you come back and visit with us again when your passing. Kind regard Mandy - General Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mandy F on 23 Jun 2021
Thank you Andrew for your lovely recent review, we do appreciate you taking the time. We hope you come back and visit with us again in the future. Kind regards Mandy - General Manager