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Reviews of Van Wyck Hotel & Suites Near JFK Airport

2.5 out of 5
Van Wyck Hotel & Suites Near JFK Airport
143-18 Liberty Avenue, Jamaica, NY

Reviews

5.8
Rating 10 - Excellent. 77 out of 328 reviews" "
Rating 8 - Good. 56 out of 328 reviews" "
Rating 6 - Okay. 49 out of 328 reviews" "
Rating 4 - Poor. 45 out of 328 reviews" "
Rating 2 - Terrible. 101 out of 328 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Close yo great local restaurants

2/10 Terrible

Alexa

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not express enough to NEVER STAY HERE. Absolute worst hotel I’ve ever experienced. Prostitutes and drug addicts everywhere in hotel, extremely extremely unsafe. Got there an hour after my check in time, still unable to get room as previous people were still in it. Once got into my room found BLOOD on walls, heroin needles in sink, trash everywhere, light fixtures ripped off walls, broken lights all are putrid.. was told i was lucky to get my room cleaned. Staff was the most absolutely unprofessional rude people. Ultimately denied a refund from the absolute nightmare of an experience, Travelocity tried to call them to remand a refund and the managers continued to hang up on the representatives. This place should legitimately be shut down. Overlap disgusting, unsafe, and certainly the most filthy place I’ve ever encountered on a vacation. The establishment should be ashamed of themselves.

2/10 Terrible

Dacia

Stayed 12 nights in Sep 2022

10/10 Excellent

palwinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Angela

Stayed 3 nights in Sep 2022

2/10 Terrible

Marcia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is rude, their hotel rooms are not clean, looks very nice on the outside. They don’t tell you all charges in advance and the. While your staying there attempt to keep charging your card for unknown charges… I woke up and I had mice droppings in my bed. They wanted to give a new mattress not acknowledge the droppings, then they moved us in a next room where the sink was falling apart. Then the tub when you take a shower fills up with water doesn’t drain. We left before our reservation was up, I do not recommend this hotel.
Stayed 4 nights in Sep 2022

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience very clean I did however leave a makeup bag there can you guys call me if you found it
Stayed 1 night in Sep 2022

4/10 Poor

Wilnise

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

2/10 Terrible

Gurprit

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need my money back for this reservation because the property was closed because of the gas leak
Stayed 1 night in Sep 2022

2/10 Terrible

Angelyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We paid $200 a night and it’s disgusting and very dirty, towels are dirty. Hallways and rooms smells bad. Rating 0
Stayed 2 nights in Sep 2022

2/10 Terrible

Christian

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The 1st room I got smelled like week and cigarettes smell . The next room. I next room I got had no hanging space no iron board and no hair drier. I asked to get a hairdryer and they said they didn’t have any extra when I’m getting ready for work was not a good morning. I specially booked this for a hairdryer but they couldn’t provide one because supposedly all rooms where booked . I didn’t believe them
Stayed 1 night in Sep 2022

10/10 Excellent

myoshia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Alfred

Liked: Staff & service, property conditions & facilities, room comfort
In town for US Open
Stay and location was great
Stayed 3 nights in Sep 2022

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service
Worst hotel in queens
There are rats in the hotel and all the frond desk attendant said was take a picture of it. We requested a different room multiple times during our stay and all they gave us was attitude
Stayed 2 nights in Sep 2022

6/10 Okay

Rupeshwar

Disliked: Room comfort
Bad odors
Hotel corridors have a rancid smell. The elevator floor and the first floor had a sticky substance.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Cheneisha

Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Theophilus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I called ahead to inform that I would check out late and that I would need a parking spot that I would be happy to pay for. The day of my arrival they called me to and I confirmed. When I arrived, they had no parking spots for me.
Stayed 1 night in Sep 2022

2/10 Terrible

Eric

Stayed 1 night in Aug 2022

4/10 Poor

Vishwanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noises from outside The AC IS very loud Hotels should not be located on the Ave.
Stayed 1 night in Aug 2022

2/10 Terrible

Mala

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the was hotel I ever stay at,stinks , charge me for parking and don't have parking.staff was very rude and unprofessional..I will never stay there again and recommend to anyone
Stayed 1 night in Aug 2022

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great for last minute and nicer for the area.
The building was nice, but still being worked on. We were missing a shower curtain that only housekeeping could get to, so we couldn’t get one after they went home. Showering was a bit of a challenge. The safety lock was missing and parking was very difficult and oversold to where ppl were blocked in.
Stayed 2 nights in Aug 2022

6/10 Okay

Eseka

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dirty and smells bad but The price is affordable.
Stayed 2 nights in Aug 2022

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

OMADAI

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and the smoke smell was everywhere
Stayed 5 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mediocre
The first room I was in had peeling paint on the ceiling of the bathroom. The vent was dirty. The second room was better, however the shower stall had debris in the corner. The configuration of the window/ curtains was odd. There was a 2sq ft spot that was uncovered. There was limited hotel parking.($20/night) I secured a spot on a side street. This hotel served its purpose for me but could do better.
Stayed 3 nights in Aug 2022

8/10 Good

Oslyn

Stayed 1 night in Aug 2022

2/10 Terrible

Taneesha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is nasty the carpet needs shampooing the wall needs to be wiped there are stains on the sofa. I will never ever ever stay here again never
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it!
It’s a fairly new hotel so it’s clean and convenient
Stayed 1 night in Aug 2022

2/10 Terrible

Krystal

Stayed 1 night in Aug 2022

2/10 Terrible

Jabari

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
By far the worst place I’ve ever stayed. Suey rooms and sheets, drug addicts all over the hotel and outside. I was very uncomfortable and truly didn’t even want to stay. I wouldn’t stay there even if it was free. NEVER AGAIN! This hotel should bed removed from your website!
Stayed 1 night in Aug 2022

4/10 Poor

Eda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great, but the room was not clean and it had a mold smell in the bathroom. I had booked a 2 queen bed room but got a 2 double bed, apparently thats there 2 queen bed which can not be true. The room also did not have a iron wirh iron board. There were not ice in the ice machine.
Stayed 1 night in Aug 2022

8/10 Good

Brinnae

Liked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

Zina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I love going back home to visit..i just would like a clean place to stay.
Stayed 3 nights in Jul 2022

6/10 Okay

Bayron

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet need shampoo, rooms and hallways
Stayed 2 nights in Aug 2022

6/10 Okay

Julian

Stayed 2 nights in Aug 2022

4/10 Poor

Jeff

Stayed 1 night in Aug 2022

6/10 Okay

HUGH

Stayed 1 night in Aug 2022

6/10 Okay

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was very friendly & linens were all clean. However it’s not located in a good area, it smelled like weed as soon as you step in, and the room smelled moldy/musty. I chose this hotel because it was close to the airport & had a garage for parking, but when I arrived, they didn’t have any parking available (which spawned other issues I then had to deal with). Very friendly staff, but no restaurant, breakfast, etc and you could hear guests on other floors.
Stayed 1 night in Aug 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Freddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was not clean and things were broken. When I called down to the front desk they were aware of broken furniture items. The elevator was broken in the morning with no explanation. In addition there was lots of trash and used tiles in all the hallways.
Stayed 1 night in Aug 2022

8/10 Good

Lamia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
The guy was working the night i stayed was very friendly, very helpfull, he tryed his best to help me and he did with where ever I ask he even offer me 2 water bottles from the vanding machine from his own money. Thank you.
Stayed 1 night in Aug 2022

2/10 Terrible

Kumarie

Travelled with group
Disliked: Amenities, property conditions & facilities
Dirty
Stayed 2 nights in Jul 2022

4/10 Poor

Tyshawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Fine
Fine. There was definitely a smell of old and not updated. My closet was missing a rod to hang clothes. Window allowed street noise in. Air conditioning was cold, but allowed unpleasant smells in. Fine for the price, but I’ll give it a 5/10
Stayed 1 night in Jul 2022

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t do it Again
Terrible WiFi, specially in the SC level. The ambience its like a bad neighborhood
Stayed 1 night in Jul 2022