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Reviews of The Vue Hotel Express

2.5 out of 5
The Vue Hotel Express
536 39th St, Brooklyn, NY

Reviews

5.8
Rating 10 - Excellent. 26 out of 168 reviews" "
Rating 8 - Good. 33 out of 168 reviews" "
Rating 6 - Okay. 36 out of 168 reviews" "
Rating 4 - Poor. 28 out of 168 reviews" "
Rating 2 - Terrible. 45 out of 168 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad vue, room was very small, not smell good, bad service, very very bad area. Not will refer it to anyone.
Stayed 2 nights in May 2024

10/10 Excellent

Yevgeniya

Liked: Cleanliness, property conditions & facilities
Great 👍
Stayed 1 night in May 2024

10/10 Excellent

Charles, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, Brooklyn

Liked: Cleanliness, amenities
Awesome place to stay!
Stayed 1 night in May 2024

8/10 Good

Beau

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

eugen

Friendly and nice
Stayed 1 night in May 2024

4/10 Poor

Abdelmalik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They entered to my room and I don’t have any idea they will enter and I’m not in room they didn’t tell me about that
Stayed 3 nights in Apr 2024

2/10 Terrible

Demetrice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel or whatever they would classify itself as. The place only had 3 PARKING SPACES. They didn't have ironing boards and had to iron on the bed. Shower was small and they didn't provide any washcloths. TV worked on every station, but I couldn't hear the basketball games on TNT, because the sound for that station didn't work. I called down to the front desk and asked for someone to see about fixing the issue since I wanted to watch the basketball games. He came and tried everything and changed the channels and told me that "It was the only channel that wasn't working". In other words, watch something else! I asked about getting a new room or a reduction in my room. He said he would talk with management. The morning as I was checking out, I noticed something on the nightstand. The furniture was brown so I did pay a lot of attention to it. As I was moving stuff around I saw something else moving. THE PLACE HAD ROACHES RUNNING ON THE NIGHTSTAND. I went into the bathroom to brush my teeth, I dropped something on the floor. So I close the door to pick it up. On the back of the door, there were several names painted and scratched into the door like a dirty old style bathroom. I go to the office, which is in the basement to ask about getting my bill reduced and get a copy. I was informed that since I booked through Expedia, I would not get a copy of my bill. Nor would I get a reduced bill due to all the mishaps of such a POORLY RUN hotel.
Stayed 2 nights in May 2024

4/10 Poor

Adriana

Stayed 1 night in Apr 2024

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is too small and there is not even one hook to hang clothes, not to mention hangers
Stayed 1 night in Apr 2024

6/10 Okay

sonja

Liked: Cleanliness
It’s was a nice stay. I would go back a next time
Stayed 1 night in Apr 2024

6/10 Okay

Joel

Solid hotel for the price. You get what you pay for. Would stay there again.
Stayed 1 night in Apr 2024

2/10 Terrible

Faith

Disliked: Cleanliness, property conditions & facilities
Poor standing hotel
Stayed 1 night in Apr 2024

6/10 Okay

Nektarios

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very average which reflect the price. For 2 nights its o.k
Stayed 2 nights in Apr 2024

6/10 Okay

Nevine

Liked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

CHRISTOS

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Ahad

Stayed 1 night in Feb 2024

10/10 Excellent

Stuart, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Stuart, Brooklyn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Stuart, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Khaula

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Parla

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were somewhat ok. Non smoking rooms became room for smoking. I’m a non smoker. Rooms are very expensive. I paid over $267. For stained towels and linen. Bed has on seems like white skin flakes, butt marks and cigarette burn marks. Called down to the receptionist. Nothing was done. Couldn’t sleep. I put a towel under the door to block the smoke. That didn’t work because it came thru the A/C unit. They do not care. Towels were so stained.
Stayed 1 night in Dec 2023

8/10 Good

Stuart, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to keep asking the front desk staff to come and change the input on the television. Also, half the channels on the TV are either without audio, or no reception at all. If that we're fixed, it'd make the stay so much more comfortable and enjoyable.
Stayed 1 night in Dec 2023

8/10 Good

Stuart, Brooklyn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
My stay at the Vue was pleasant. Stop there on a short stay. Room was clean. They gave enough towels so i was pleased.
Stayed 1 night in Nov 2023

4/10 Poor

Sirojiddin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended
Stayed 3 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and very accessible. Desk attendant was extremely helpful. Hotel near to transportation, food and some shopping. Lovely location. Will stay there in the future.
Stayed 2 nights in Nov 2023

2/10 Terrible

Mondestin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything there.
Stayed 1 night in Oct 2023

8/10 Good

Keith

Stayed 2 nights in Oct 2023

4/10 Poor

Xiomara

Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like cigarettes on the non-smoking floor, the bathroom was dirty, and the TV was broken. I didn't expect the Ritz, but I was hoping to get slightly better accommodations for how much money I spent.
Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
small
Was my first time in Brooklyn/NY. Maybe this is what you get at this price level. Smallest room ever and no closet, shower seemed unfinished, bed was old/lumpy. No where to put suitcase, so it has to go on 1/2 bed. Luckily it was a king.
Stayed 2 nights in Oct 2023

2/10 Terrible

Gofur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly rooms, dirty, a lot of hair on the bed, but the staff is pretty nice at the reception.
Stayed 1 night in Sep 2023

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
The towels are not looked clean, the room was small, the parking was very small, the bathroom didn’t work properly, dining area wasn’t comfortable only two chairs and one little table. It’s took me a long time before I slept, my skin was itching. It was very expensive for the quality of services. I will never go to this hotel anymore.
Stayed 2 nights in Sep 2023

8/10 Good

Marek

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jenice

Stayed 1 night in Aug 2023

2/10 Terrible

Marlon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was very unsanitary filthy bathroom uncomfortable bed broken doors smells like cigarettes and to cozy will never return..
Stayed 2 nights in Jul 2023

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
when we came to check in there was nobody in the front and as soon as someone shows up to check us in immediately gives a horrible attitude toward us. we had to check out early at night did not stay in the room for more than an hour due to unhygienic and unpleasant environment blood stains and odors everywhere including on the sheets didn’t even sit on the beds. toilet paper was filthy brown hair on towels burn marks on sheets no parking whatsoever very unprofessional management do not know how this place is still open called to see if any type of reimbursement could be made since we barely even used the room and man on the phone was rude and was hard to understand but said no reimbursement could be made.
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Stayed 1 night in Jul 2023

6/10 Okay

Zulma

Stayed 1 night in Jun 2023

6/10 Okay

barbara

Liked: Staff & service, property conditions & facilities
Everything was good for me,i like it will use again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Hugues

Travelled with family and small children
Disliked: Cleanliness
Place was ok. Only 4 parking spots available, even then there is no parking lot. Breakfast was a joke. It served the purpose of having a place to stay for 2 nights.
Stayed 2 nights in Jun 2023

4/10 Poor

Brandon

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sunset Park is an awesome neighbourhood and the staff was good. We got checked in very easily and quickly. However that’s there the positives end. The room was dusty, there were fly larvae in the shower, there wasn’t a single closet, drawer for clothes, or even a small table to put our suitcase on.
Stayed 2 nights in Apr 2023

8/10 Good

Derek

Stayed 2 nights in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from vb on 4 Apr 2023
Dear John,Thank you for your honest review for your stay at the Vue Express@39th Street in Brooklyn, NY. I'm thrilled to hear that your stay had met all your expectations plus more, ranging from the excellent staff services to one of a kind breakfast. Actually all of our staff have been properly trained to make a good impression with proper service techniques. We will try to give you better service with improvement since every day especially during your next stay. We hope to see you again at Vue Express@39th street, Brooklyn.SincerelyHotel Manager

2/10 Terrible

hassel

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Rooms which are advertised as non smoking smell like marijuana and cigarettes. I was given a new room and problem persisted. I was with my 1 year old aside from being pregnant. I was not able to sleep. The response was “this is a non smoking facility, but guests break the rule, and the smells travel trough the vents”. The staff was pleasant and I was able to cancel the second stay. I had to book elsewhere.
Stayed 1 night in Feb 2023
Response from vb on 4 Apr 2023
Dear HasselThank you for your time to write a review based on your most recent stay at our hotel, Actually all of our staff have been properly trained to make a good impression with proper service techniques. We will try to give you better service with improvement since every day especially during your next stay. Nonetheless, I apologize from my entire team and thank you for alerting us on this very stern issue so we are able to better improve ourselves to perform better than ever. We hope to see you again at our hotel.ThanksSincerely,Hotel Manager

2/10 Terrible

christopher

Business traveller
Liked: Cleanliness
Disliked: Room comfort
There are NO CLOSETS TO HANG CLOTHES.
Stayed 1 night in Jan 2023

6/10 Okay

Ibrokhim

That’s fine