Deluxe Suite, 1 King Bed with Sofa bed | View from property
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Reviews of Sonder Duane Street

3.5 out of 5
Sonder Duane Street
130 Duane Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 732 reviews" "
Rating 8 - Good. 284 out of 732 reviews" "
Rating 6 - Okay. 73 out of 732 reviews" "
Rating 4 - Poor. 25 out of 732 reviews" "
Rating 2 - Terrible. 22 out of 732 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Polly

Liked: Cleanliness
Disliked: Property conditions & facilities
no hot water
Stayed 2 nights in Apr 2024
Response from Sonder on 25 Apr 2024
Hi Polly, we're sorry for the hot water issue during your stay. Our team will look into this and work to remedy any present issues. Should you choose to give us another chance, we'd love to make this up to you.

10/10 Excellent

Dolores, Ponte Vedra

Liked: Cleanliness, property conditions & facilities
Keyless check in. Convenient location.
Stayed 3 nights in Apr 2024

6/10 Okay

allison

Travelled with family
Disliked: Property conditions & facilities
The only thing that was great about the Sonder Duane was the staff--every last one of them was pleasant and helpful. The building seems to be an old hotel with a makeover that is now tired and showing wear and tear: the elevator is very slow, the hallways are narrow; the windows don't open; there were lots of spots where scratches had been painted over; and the shower grout was stained. The hotel was clean, but I missed having the room tidied on a daily basis.

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
very nice place with a very nice and helpful staff.A good quiet neighborhood in Tribeca
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
THE WORST HOTEL EXPERIENCE EVER
THEY ARE AWFUL. I had no less than THREE different issues on a three night trip. I spoke with MULTIPLE customer service representative and they lied about giving me a refund (only sent me back partial of what was promised). They moved me locations the day before I left and didn't tell me. Not within the same hotel but ACROSS TOWN. They gave me a different room than I booked and PROMISED it would be the same but it wasn't and then they HUNG UP ON ME when I complained for the THIRD time. The room itself was fine. Everything else was fine but because we had SO many problems and their customer service can't be relied upon I will NEVER book here again and I wouldn't trust them if I were you.
Stayed 3 nights in Jan 2024
Response from Sonder on 6 Feb 2024
Hi Alexis, we're sorry about your experience. This is not the standard we strive for, and we apologize for the inconvenience. We're glad we were able to make this right with a partial refund. Should you choose to give us another chance, we'd love to make it up to you with a better stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Best Birthday Trip Ever!
We had an excellent stay at Sonder Duane St. The neighborhood is quaint, quiet, and very accessible. There are many options for food, beverages, and shopping. I would highly recommend this place for your trip!
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Autonomous and easy. Great location
Stayed 1 night in Jan 2024

6/10 Okay

Brigitte

Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Sonder on 9 Jan 2024
Hi Brigitte, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Wonderful staff
Stayed 1 night in Dec 2023

2/10 Terrible

Carrie

Travelled with family
Disliked: Amenities
Walls in hotel are way too thin. Was kept up with the neighbor throwing up. Could hear everything. Checked out 3 days earlier
Stayed 5 nights in Nov 2023

2/10 Terrible

Guy

Travelled with family
Disliked: Room comfort
Awful stay
A complicated digital check-in process. Nobody at the reception. Very small room on the 2nd floor right on the street. Pictures on website totally misleading very expensive for a miserable experience. Never again will I go to a Sonder hotel.
Stayed 1 night in Nov 2023
Response from Sonder on 29 Nov 2023
Thank you for staying with us, Guy. We're sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. If you have any questions, our support team is available 24/7 to assist with any issues. We hope to host you again and show you a better experience.

2/10 Terrible

Barbara

Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Sonder on 13 Nov 2023
Hi Barbara, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

2/10 Terrible

Alexis

Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Very cold room
Room was very cold no matter how high I turned up the heat, I did not call the front desk thinking I had done something wrong with the thermostat the first night and after the second night I was leaving anyway but left early after sleeping in my clothes, also switch light to the right side of the bed was torn off the wall
Stayed 2 nights in Oct 2023

2/10 Terrible

Daryl

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed for four nights. No cleaning service. When I asked about it, I was referred to the Q&A section of their website. I learned that there is a $40 charge per cleaning. I wasn’t thrilled about the unexpected surcharge, but was really angry when I tried to schedule a cleaning and it wasn’t available. I won’t stay there again.

10/10 Excellent

L

Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Sonder on 21 Sept 2023
Hi, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Alia

Travelled with partner
Liked: Property conditions & facilities
Fantastic stay! Great location and the staff were so kind and helpful!
Stayed 5 nights in Aug 2023

8/10 Good

Roger

Liked: Room comfort
Stayed 5 nights in Aug 2023
Response from Sonder on 22 Aug 2023
Thank you for staying with us, Roger!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. Great location.
Stayed 5 nights in Jul 2023

2/10 Terrible

Jim

The front door code didn’t work!!!!
Stayed 1 night in Jun 2023

8/10 Good

Rana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location, Coffee in the morning

4/10 Poor

Petar

Disliked: Property conditions & facilities
On the evening of 31st of December elevator didn’t worked and got fixed the next evening I’ve checked out almost an hour later than I should, and in less than hour I had people coming 5times to knock on my door When I check out there was 5 employees, no one greeted me

10/10 Excellent

Shamin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fab property fab location!
Stayed 2 nights in Oct 2022

8/10 Good

Timothy

Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
A/c stick on 74 degree, warm mattress, clogged bathtub
Stayed 6 nights in Aug 2022

6/10 Okay

Sarah

Stayed 2 nights in Aug 2022

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Fabulous staff. Waiting for AC to be installed:)
Stayed 3 nights in May 2022

2/10 Terrible

Melissa

Stayed 2 nights in Apr 2022

6/10 Okay

Bryan

Stayed 1 night in Nov 2021

6/10 Okay

Nathaniel

Business traveller
Liked: Cleanliness
Disliked: Amenities
The whole check in process was clumsy and weird. The room was clean but spartan, and lacked a desk.
Stayed 1 night in Nov 2021
Response from Sonder on 9 Feb 2022
Hi Nathaniel, we're sorry to hear we dropped the ball on your stay. We're working to improve our check-in process, and we hope you'll give us another chance to live up to expectations in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Sonder on 16 Feb 2022
We appreciate the wonderful 10 star review.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not made. We had to ask for a duvet. I had to ask for coffee. There was no toilet paper, or any glasses.
Stayed 1 night in Feb 2021
Response from Sonder on 9 Feb 2022
We sincerely apologize for dropping the ball on your stay, and want to assure you that we have made adjustments and improvements to ensure this does not occur in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
hotel needs fix it ...shower not working no blanket on 2nd bed. room was COLD.
Stayed 1 night in Feb 2021
Response from Sonder on 16 Feb 2022
We sincerely apologize for the issues you experienced, and will work to improve for our future guests. We hope you'll give us another chance to live up to expectations.

10/10 Excellent

Derrick Omar

Stayed 1 night in Jan 2021
Response from Sonder on 16 Feb 2022
Thank you for the wonderful rating, Derrick Omar. We hope to welcome you back again soon.

6/10 Okay

Jasmine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We’ll try after COVID
I was very excited about this stay. As soon as we arrived it all went downhill. The app told us how much would be owed at the hotel and that’s what we were ready for. When we got there we had to pay 145 that we were never informed about. The app did not tell us that the hotel wouldnt have anything available. No room service, no breakfast, NO COVERS, no restaurant as advertised and It was also advertised as having a claw foot bathtub that wasn’t there. We had to eat from around the area so that ruined our anniversary and broke our pockets and the hotel had already taken most of our money. Also the thermostat didn’t go up any higher so it was freezing both nights and they only had hard sheets to give us that “might help a little”. The only good things were that it was very clean and rooms were soundproof. Very disappointed.
Stayed 2 nights in Nov 2020
Response from Sonder on 10 Feb 2022
Hi Jasmine, we are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

2/10 Terrible

Matt, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed. They sent us a message hours before our arrival that we did not have the chance to see (we were getting married). When we arrived to the hotel an employee who was smoking outside told us they “relocated” us to another hotel down the street, the Hilton. It turned out to be significantly inferior in quality. All around a bad experience, on our wedding night no less.
Stayed 1 night in Aug 2020
Response from Sonder on 10 Feb 2022
Hi Matt, we are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Firsteble the hotel is close and when you arive there they will send you to another hotel like 10 blocks aways from there which is cheaper than the hotel that i booked. Terrible
Stayed 1 night in Jul 2020
Response from Sonder on 10 Feb 2022
We are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

8/10 Good

HERVE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place cool neighborhood
Small rooms but is ok :)
Stayed 8 nights in Mar 2020
Response from Sonder on 10 Feb 2022
We're so glad you enjoyed your stay and the neighborhood.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with restaurants in walking distance
Stayed 3 nights in Feb 2020
Response from Sonder on 16 Feb 2022
We're so glad you enjoyed the walkable location, and hope to welcome you back soon.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t what I expected. The hotel rooms were not very clean and the second room they moved us to the bed broke
Stayed 1 night in Feb 2020
Response from Sonder on 10 Feb 2022
This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Darlene on 25 Feb 2020
Thank you so much for choosing Duane Street Hotel !

10/10 Excellent

Yamiled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Darlene on 25 Feb 2020
Thank you for choosing Duane Street Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Rooms are small but clean, modern, and comfortable.
Stayed 7 nights in Jan 2020
Response from Darlene on 29 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Darlene on 29 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find. Love the evening cocktails and room was spacious. Nice bedding. Perfect Tribeca location.
Stayed 2 nights in Jan 2020
Response from Darlene on 24 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right location. A few minute walk to 9/11 Museum. The hotel was very clean and the room was really nice. The staff was awesome! Would definitely stay here again.
Stayed 2 nights in Jan 2020
Response from Sergei on 21 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Darlene on 24 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Darlene on 24 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa, New Brunswick NJ

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small boutique hotel. Happy hour was impressive. Staff really friendly.
Stayed 1 night in Jan 2020
Response from Darlene on 24 Jan 2020
Thanks for staying with us. We appreciate your feedback!