Seasonal outdoor pool
Check availability

Reviews of Sonder Battery Park

3.5 out of 5
Sonder Battery Park
2 Washington Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 234 reviews" "
Rating 8 - Good. 56 out of 234 reviews" "
Rating 6 - Okay. 16 out of 234 reviews" "
Rating 4 - Poor. 9 out of 234 reviews" "
Rating 2 - Terrible. 7 out of 234 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Peter, Riva

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean and easy to access.
Stayed 1 night in May 2024

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. Staff is very friendly and helpful. Close to breakfast spots, subway and whole foods or smaller convenience stores. Not enough lockers but we could leave our luggage at the front desk which was nice. Beds are uncomfortable glad I brought my own pillow. The sofa bed is not a bed we bought an air mattress on the second day. We were on the wrong side of the building very noisy due to the traffic outside. Would have liked a separate shower not a tub you stand in with a shower head that wasn’t adjustable.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff support, wonderful studio apartment. Nothing to fault. We can't wait to re-visit.
Stayed 6 nights in Apr 2024

2/10 Terrible

Louis

Disliked: Cleanliness, amenities, property conditions & facilities
Floors were badly scratched. Didn’t know that daily room service wasn’t part of the booking!
Stayed 2 nights in Apr 2024
Response from Sonder on 8 May 2024
Hi Louis, we're sorry your stay fell short of expectations. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

10/10 Excellent

Song Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway and this area is quiet and safe. Staff are really approachable (you can contact them anytime via Sonder app) and friendly.
Stayed 6 nights in Apr 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in well furnished apartment. Good location and subway connections.
Stayed 5 nights in Apr 2024

10/10 Excellent

Vahe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sonder on 8 Apr 2024
Hi Joanna, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Mariya, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Sonder Battery Park recently. The location is very convenient - 10-15 mins to 9/11 museum, World Trade Center, and Statue of Liberty cruise. Several subway stops nearby can get you anywhere else you'd like to go. Plenty of food and coffee options nearby, as well as a Whole Foods a few blocks away for some groceries. The apartment has plenty of space for our family of four, and the staff at the front desk were kind and customer focused. Loved it!
Stayed 6 nights in Mar 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Joanna

Stayed 7 nights in Feb 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Julie

Stayed 6 nights in Feb 2024

6/10 Okay

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sonder on 28 Feb 2024
Hi Eric, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Cesar, Hoboken

Liked: Cleanliness, staff & service, amenities
The apartments are large and fairly new, with nice windows and a view of Battery Park. However, they had a lot of facility problems with elevators not working, ran out of detergent and very few lockers. Although there is not a lot to do in very close proximity, with a 15 minute walk there is and it has excellent connection to multiple subway lines.
Stayed 9 nights in Feb 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and would stay here again in a heartbeat. It’s right near the subway. Easy walk to the ferry and the staff were amazing. Both myself and my husband both said it’s a lovely hidden gem that we were very lucky to have found. If you have kids, family or just a couple this is the place to stay. Plus the pizza just around the corner is to die for !!!!!
Stayed 7 nights in Feb 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities
We stayed here for 2 weeks, and overall it was a really pleasant experience. The area is fantastic for those who want access to a ton of subway lines in close proximity to the hotel, as well as some quick food options that are just as close (Starbucks, chipotle, deli, etc). There were a few downsides which made the experience living here a little less convenient. On 3 separate occasions the code and virtual key to open our room door would not work and so we needed to go the the front desk to get someone to unlock our door. Not the end of the world, but pretty inconvenient when you live on the 14th floor. The other thing that was a little disappointing was the fact that a lot of the dishes were dirty at the time we checked in, as well as the fact that the lid for the puck detergent on the dishwasher was broken at the time of check in as well. The side for liquid soap still worked but it was disappointing that we couldn’t use the provided detergent pods. A lot of the complimentary cleaning supplies were also low at the time of check in. Other than that, I would recommend the Sonder for anyone looking for an affordable option in a great part of Manhattan for a long-term stay.
Stayed 14 nights in Jan 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
The place where is it.
Stayed 1 night in Dec 2023

8/10 Good

Fadl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was an acceptable stay
Stayed 6 nights in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really good and no resort fees which can be hard to find in New York! However the staff didn’t greet us once with a simple “good morning” or “hello” when entering or exiting the building they were just sat around talking to each other but it wasn’t personally a big deal for us. Also i think the security of the building could’ve been improved because anyone could walk straight into the lobby and right up the elevators and straight to your hotel door without needing a room key or passcode which I thought wasn’t very safe. And the staff at the front desk weren’t exactly looking to check who was coming in and out of the building either. Gym was also on the smaller side which wasn’t a massive deal but could’ve been improved because no more than 6 people could be in there at once. If you use the Sonder app the customer service live chat is amazing and really easy to use. Overall 8/10.
Stayed 6 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024

10/10 Excellent

Joseph

Stayed 6 nights in Jan 2024

6/10 Okay

??

Disliked: Amenities
I had a memorable experience at this hotel. Never forget! There was a noisy guest next to my room who played music loudly until 2 AM. This actually helped me sleep well on the airplane on my way back home. Thanks. The hotel didn’t offer even standard amenities such as a toothbrush, ice, broadcast, slippers, and so on, even though they provided a nice full-size kitchen( which may not be necessary for traveler). Overall, this hotel reminded me that there’s no place like home and highlighted the importance of booking an expensive hotel for stress-free travel. I was able to learn a lot in this hotel.

8/10 Good

Darrick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed at the King Studio on the 8th floor for 7 nights. Check-in was unfortunately delayed past 4pm by 1.5 hours as housekeeping was late. However, Claudia at reception was kind enough to offer a 2-hour late check-out, which was appreciated. She was also one of the friendliest staff we met throughout our stay. The room was very spacious and well equipped. However, some parts of the room saw signs of ageing - scruffs and marks on the floor board and walls. In the bathroom, the shower water pressure was weak, and drainage was very slow. The provided body wash/shampoo/conditioner were sketchy. In the room, the air-conditioning was loud - though we didn’t have to use this much as it was winter. In terms of facilities, there was a nice rooftop patio, and also lounges which were nicely furnished. The gym was small and key amenities (air-conditioning and water dispenser) were not functioning. In terms of location, it was superb - the property is a close walk to South Ferry (for the Staten Island Ferry), Wall Street and Charging Bull. A stone’s throw to several subway lines (red, green, yellow). On balance, a well-priced option for those considering staying outside of midtown Manhattan. Would stay again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Staff at the front desk were awesome and friendly, the room was spacious and had everything we needed, the bed was huge and comfortable, it was a tad noisy due to the tunnel right outside but after a full on day exploring you were so knackered I didn't even notice it by the second night. Was in a great location close to world trade centre, there's a cute deli with friendly staff just around the corner, hotel location was close to 3 different subway lines which was great for when you were planning Ur days adventures. Some nice restaurants close by. My only criticism I have and this has got nothing to do with the hotel it's more to do with NYC itself. They have legalised weed over there and everywhere you go it stinks of it. I would 100% recommend this hotel and if I come back I'd probably choose to stay there again as I've got familiar with the area
Stayed 5 nights in Dec 2023

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Kazuto

Stayed 4 nights in Dec 2023

10/10 Excellent

Elano

Stayed 5 nights in Dec 2023

10/10 Excellent

YOUNGDEOK

Stayed 13 nights in Dec 2023
Response from Sonder on 8 Jan 2024
Hi, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Liliia Melchor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Sonder Battery Park over the Christmas! Pro’s: *easy check in *very friendly staff *clean and newly renovated room *we’ve had beautiful view overseeing New Jersey and Hudson River *Sonder room has everything we needed: fridge, microwave/oveb, full kitchen, dishwasher, laundry machine and dryer * fast wifi * convenient Sonder app *lots of place * room temperature auto control *great noise isolation (you can’t hear other rooms) *clean and renovated shower and bathroom *2 mins away from the subway and Wall St *5-7 mins walk to whole foods *beautiful walk area near the Hudson River with lots of cafes and restaurants Cons: * peeling floors (we suggest bringing house socks or sleepers) * bed mattress is a bit hard Thank you Sonder for the wonderful stay, we definitely will be back to one of the properties in the future!
Stayed 6 nights in Dec 2023

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We paid 30$ for early check in at 2 pm. The room was ready and clean when we arrived. They did run out of some essentials over the Christmas holiday. ie- toilet paper and large trash bags for the in room trash can.
Stayed 8 nights in Dec 2023

8/10 Good

Sophatia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

SI

Stayed 5 nights in Dec 2023
Response from Sonder on 26 Dec 2023
Hi, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Kaden

Liked: Room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Traffic outside is very loud 24 hours a day. Your other locations are better
Stayed 4 nights in Dec 2023
Response from Sonder on 3 Jan 2024
Thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we apologize if anything was unclear. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

10/10 Excellent

Fernanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! The location is good and some metro stations are close by foot, the staff is super kind and very helpful if you need anything, the unity was really clean, spacious and in very good condition. Definitely we will book here again!

8/10 Good

Toru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and good people. But the construction noise outside while I was staying at night was horrible. Yes, it’s manhattan, New York City. One more problem. Too much dependent on email I should have received from them and which I hid not. I was unable to unlock my room door or my room TV. Technology must be trusted with some caution.
Stayed 4 nights in Dec 2023

8/10 Good

Maria Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk working area did not have lamp or light. Bedroom area not enough light. Spacious room. Noise from street. Referred to room no. 824
Stayed 3 nights in Dec 2023

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
AVOID THIS PROPERTY AT ALL COSTS!
1. The Sonder corp. forced me into giving my biometrics. They refused to give me entry information unless I gave the information and they refused to refund me if I cancelled, even though it was a week before the reservation. 2. The property was supposed to sleep 4, but the pull out bed was not usable. We had to put the mattress on the floor and due to the thin mattress it was essentially like a camping mat. Not what we paid for! 3. Noise! The air blower was without exaggeration so loud we had to turn it off and be without heat. It sounded like a turbine. The location of the property is also by a major Tunnel entrance so there was the sound of people hitting a metal plate as they entered the tunnel…all night long! I’m from NY and I’m used to sound, but this was beyond anything I have ever experienced! The floor also vibrated all night long. 4. No USB connections, most outlets only had a single usable outlet. 5. Spare furnishings, no rugs, limited wall coverings. Cold, noisy and uncomfortable. Terrible for nearly 3k. You may wonder if we sought help to remedy this. The “attendant” said, “there is nothing I can do”. Sonder stole my biometric information and ruined an important family trip. DO NOT STAY HERE!
Stayed 3 nights in Dec 2023
Response from Sonder on 13 Dec 2023
Hi David, your thoughts are important to us. We're sorry you were unsatisfied with your stay and the check-in requirements. All of the required steps are there for your safety as well as our own. If you have any further questions please reach out to our 24/7 support team.

6/10 Okay

Elvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The unit was amazing, spacious and great view, loaded with most needed things to take care of basic needs. However, the reason I'm giving 3 of 5 stars rating is because the sofa bed had a very cheap/uncomfortable mattress that was almost useless, it was a body ache causing mattress. 2 out of 4 people had to sleep there and it was a sacrifice for them to sleep there. This was a 4" inner spring matress, and we would've never expect that such expensive room would have such an uncomfortable matress where memory foam sleeper sofa matress exists. Besides that, everything else was all good, but the bed is top priority, so this was not a satisfactory stay because of that.
Stayed 2 nights in Dec 2023
Response from Sonder on 13 Dec 2023
Hi Elvin, we're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience

10/10 Excellent

Si-Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the bathroom, there were several hairs.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here and plan to stay here again. Very easy!
Stayed 2 nights in Nov 2023

8/10 Good

Edward

Liked: Staff & service
Stayed 6 nights in Nov 2023

10/10 Excellent

Jericho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Fantastic! Luxurious. Def will stay again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Hilde Merete

Stayed 6 nights in Oct 2023

10/10 Excellent

Darren

Stayed 5 nights in Oct 2023

10/10 Excellent

Huwe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023