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Reviews of Magna Hotel

2.5 out of 5
Magna Hotel
147-16 97th Ave, Jamaica, NY

Reviews

5.2
Rating 10 - Excellent. 20 out of 121 reviews" "
Rating 8 - Good. 13 out of 121 reviews" "
Rating 6 - Okay. 25 out of 121 reviews" "
Rating 4 - Poor. 22 out of 121 reviews" "
Rating 2 - Terrible. 41 out of 121 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Egemen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Oct 2022

6/10 Okay

Shellon

Stayed 1 night in Oct 2022

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2022

2/10 Terrible

Karen

Stayed 7 nights in Sep 2022

2/10 Terrible

Giussepe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Rosalinda

Travelled with partner
I just wasn’t impressed and I don’t think I would stay again
Stayed 3 nights in Sep 2022

2/10 Terrible

Gihan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room and bathroom were not clean, no hangers or iron and when I asked them, they told me they will bring it and they didn't. asked for extra pillow but they never give me one. never gonna stay in it again or recommend it to anyone. 0/10
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The sheets were stained and covered in tears, under the bed was a thick layer of dust and remnants of tenants’ stays. The bathroom could’ve been worse but the shower curtain was covered in mold and there wasn’t any hand soap by the sink. You’re definitely getting what you pay for and nothing more.
Stayed 2 nights in Aug 2022
Response from sam on 31 Aug 2022
Thank you for taking the time to tell us about your experience at our hotel. We apologize for any inconvenience you experienced during this stay. We are confident that your next stay at our hotel will be a pleasant one.

4/10 Poor

Archie

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great, but got the job done
Needed a place after a bunch of flights were cancelled. Staff was courteous, but the room floor was a bit dirty, toilet flush didn't work so well and there were no towels in the room by default. Could be due to tat day's rush though. The nearby restaurant was nice enough
Stayed 1 night in Aug 2022
Response from sam on 31 Aug 2022
Thank you for taking the time to tell us about your experience at our hotel. We apologize for any inconvenience you experienced during this stay. We are confident that your next stay at our hotel will be a pleasant one.

2/10 Terrible

Derrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the counter made me ge $50 cash out to INCLUDE with payment!!!!!!!😡😡😡
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Chassidy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Steven, Peoria

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I wish there was a 2 1/2 star choice. Walking from Jamaica Station to the hotel was not a pleasant experience. It is in a very rough area. Even the desk clerk was behind bulletproof glass. If you need to stay a night close to JFK, this place is an inexpensive choice (walking to and from the Air Train in daylight). But, on to the room. Small room, but very bright and clean. You can tell the place isn't that old. Google street view even shows the old building before it was torn down. But wait! No towels in the bathroom. It took 2 calls an hour apart to finally get towels delivered to the room. I put the towels on the towel rack and the rack came off the wall. Someone didn't install it correctly. The refrigerator was placed next to the bed so close that the door would only open a few inches. Who designed this room? We'll, my bright idea was to move the bed over so we could get our drinks and food in. It worked. But, the headboard didn't move with the bed because it was attached to the wall. Who designed this place? Anyway if you have no choice but to spend the night by the Jamaica Station and you want to save a few bucks (Holiday Inn is a little farther down the block at more than double the price), this would be an "OK" choice. The front desk people were nice and polite and apologized for the towel rack when we checked out.
Stayed 1 night in Jun 2022

2/10 Terrible

Winston

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Joseph

Stayed 1 night in May 2022

4/10 Poor

Salvador

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pay a bit extra and find another hotel!
Last minute airline delay booking so the cost to stay was so not worth it. I know it's a no frills hotel, but plastic covering under bed sheets, uncomfortable mattress, thin blanket, not very clean room and no towels were available. Pay a little extra and find another hotel.
Stayed 1 night in May 2022

6/10 Okay

Erica

Travelled with family
Liked: Staff & service
Staff
Stayed 3 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Naraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I was allotted was not cleaned, the sheets were dirty and no towels in the bathroom. I went to the front desk and told the worker who told me he had only one other room and he went and checked it before assigning it to me as a replacement for the first room I had. The front desk personnel, came back and informed me that the second room was even worse. He canceled the reservation on their side and assured me that I would be fully refunded. Once again, I was out of a place to stay. I was stranded at 2am in the morning and had to drive in the wee hours of the morning to another hotel in rain a thick fog to get to safety with my child.
Stayed 1 night in May 2022

2/10 Terrible

Jesus Jadiel Flores

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will not return to that hotel my whole family was disappointed. dirty facilities, dirty rooms. when we checked in the room was dirty and did not feel good!! No reccomended
Stayed 3 nights in Apr 2022

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find somewhere else!!!
Do not stay at this hotel. They dont have any soap or towels in the rooms. They say it is a non smoking facility but there's weed smoke everywhere and the smoke alarms are either removed or not working. The rooms are small and you have to leave a $50 deposit when you check in. They give it back to you at checkout but they don't tell you that when you book the room.
Stayed 1 night in Apr 2022

4/10 Poor

Gavaskar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Mitch

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Although we couldn’t expect much since this hotel was cheap, it wasn’t even worth what we paid. It was filthy- hair in the towels, burn holes in the sheets, glitter gunk on the walls. The place smelled like cigarettes. The bed was uncomfortable and the plastic cover on the mattress was super loud when you moved. The smoke alarm above the bed flashed so bright it constantly woke me up. And there was a $50 cash-only deposit which wasn’t mentioned when we booked and we didn’t have cash on us. Luckily, the deposit was waived but still should’ve been mentioned earlier.
Stayed 1 night in Apr 2022

4/10 Poor

RAMIRO

Stayed 1 night in Apr 2022

6/10 Okay

Shellon

Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 1 night in Mar 2022

2/10 Terrible

Shaila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay they told me they had no rooms and there is no refund
Stayed 1 night in Jan 2022

4/10 Poor

Irene

Disliked: Staff & service
Stayed 1 night in Dec 2021

6/10 Okay

Dorian

Business traveller
Liked: Cleanliness, property conditions & facilities
Nothing to cover yourself, was cold, Took a shower with cold water, they said you have to wait 5’ for hot shower, 😭😩
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels in room smiling cigarette
Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and the staffs are extremely helpful. I would go back
Stayed 1 night in Dec 2021

2/10 Terrible

Luis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No towels at all in the room
Stayed 3 nights in Dec 2021

2/10 Terrible

Danelle

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty, and small. Didn’t even have a closet or a hook to hang my jacket. No chair. It was really bad. Worse than a motel.
Stayed 3 nights in Dec 2021

4/10 Poor

Emmanuel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Marjo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were burnt bef sheets from smoking, there was no towels in the bathroom. The ehole hotel smelled like weed
Stayed 1 night in Dec 2021

2/10 Terrible

Lisa

Disliked: Cleanliness
Stayed 1 night in Nov 2021

4/10 Poor

Claire

Stayed 1 night in Nov 2021

6/10 Okay

Sanjana

Stayed 1 night in Nov 2021

6/10 Okay

Neill

Business traveller
Disliked: Staff & service, amenities
Well the space was basic, but new. Lack of a desk and chair was a disappointment. No bathroom in the lobby meant you have to run back and forth if you have to use the bathroom downstairs. To top it all off, there was no one at the front desk for over an hour during check out, which resulted in having to risk losing my deposit or miss my flight
Stayed 3 nights in Oct 2021

4/10 Poor

Gurvinder

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Jermaine

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Shakayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Oct 2021

6/10 Okay

DJuan

Travelled with group
No towels in the room and the staff was very combative
Stayed 4 nights in Oct 2021

4/10 Poor

Sebastian

Stayed 1 night in Oct 2021

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A DIFFERENT EXPERIENCE:
The staff was nice ,the room was clean ,NO ICE MACHINE, REFRIGERATOR NOT WORKING, TOILET BACK UP, DRAMA IN LOBBY.
Stayed 2 nights in Oct 2021

2/10 Terrible

ojae

Stayed 1 night in Oct 2021

10/10 Excellent

Kahlil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel
Stayed 1 night in Oct 2021

10/10 Excellent

Bibi

Stayed 1 night in Oct 2021