Suite, 1 Bedroom, Balcony, City View | View from room
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Reviews of Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel

3.5 out of 5
Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel
500 Metropolitan Ave, Brooklyn, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 272 out of 530 reviews" "
Rating 8 - Good. 107 out of 530 reviews" "
Rating 6 - Okay. 79 out of 530 reviews" "
Rating 4 - Poor. 31 out of 530 reviews" "
Rating 2 - Terrible. 41 out of 530 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Grear
Stayed 1 night in May 2024
Response from Maximo on 11 May 2024
Christian - Thank you for the 5/5!

2/10 Terrible

Jorge

Stayed 1 night in May 2024
Response from Maximo on 10 May 2024
Jorge - As specified on our website and all out platforms, the pool is not open until Memorial Day weekend. Furthermore, not only did we apologize anyway, we also offered an upgraded room for your return when the pool is open. Hope your day gets better.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 1 night in Apr 2024
Response from Maximo on 10 May 2024
Charles - Thank you for the 5/5!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a good location for our stay. Convenient to go restaurants and to Manhattan.
Stayed 2 nights in May 2024
Response from Maximo on 6 May 2024
Deborah - Thank you for the 5/5!

8/10 Good

Malik McCrary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maximo on 4 May 2024
Malik - Thank you for the 4/5!

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Maximo on 30 Apr 2024
Monica - Thank you for the 5/5!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked but it is such a gorgeous hotel so happy we went!
Stayed 1 night in Mar 2024
Response from Maximo on 30 Apr 2024
Melissa - Thank you for the 5/5!

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel!
Stayed 1 night in Apr 2024
Response from Maximo on 26 Apr 2024
Wendy - Thank you for the 5/5!

6/10 Okay

mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Maximo on 26 Apr 2024
Mary - Thank you for the 3/5!

8/10 Good

Alisha

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Maximo on 30 Apr 2024
Alisha - Thank you for the 4/5!

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Maximo on 21 Apr 2024
Dillon - Thank you for the 5/5!

6/10 Okay

Bill

Stayed 3 nights in Apr 2024
Response from Maximo on 21 Apr 2024
Bill - Thank you for the 3/5!

10/10 Excellent

nelson, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Maximo on 19 Apr 2024
Nelson - Thank you for the 5/5!

10/10 Excellent

Diem Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and beds comfortable. Great location - close to restaurants and subway. Quiet even though facing the freeway - room was 318.
Stayed 1 night in Apr 2024
Response from Maximo on 15 Apr 2024
Diem Trang - Thank you for taking the time to give us your feedback! I'm glad to see you enjoyed our rooms as well as the location. Have a great day and we hope to see you soon!

10/10 Excellent

Royce Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very cute and was in the perfect location in Williamsburg. So easy to walk around, great for a tourist weekend in Brooklyn. Also right by train station.
Stayed 2 nights in Apr 2024
Response from Maximo on 15 Apr 2024
Royce Anne - Thank you for your kind words! It truly is a great area to explore and there's so much. The train station is amazingly close too. Have a great day!

10/10 Excellent

KITTITAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Maximo on 15 Apr 2024
Kittitad - Thank you for the 5/5!

6/10 Okay

Crystal

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk staff were not friendly and were not helpful. The hotel is not very accommodating and people who work at the front desk seem to be annoyed with guests . Our hotel room was dirty with sticky floors and dirty bathroom walls. The hotel needs to be refreshed with new towels, a paint job and maybe some new furniture . It was not worth the money we had to pay to stay here. Very convenient to the subway ! Good location.
Stayed 2 nights in Apr 2024
Response from Maximo on 15 Apr 2024
Crystal - Thank you for sharing your experience. I'm sorry to hear that we missed the mark with your stay. It is my understanding that we sent someone right away to rectify these things and to ensure your comfort. Thank you again and we hope to see you soon!

10/10 Excellent

Marguerite

Stayed 1 night in Apr 2024
Response from Maximo on 27 Apr 2024
Marguerite - Thank you for the 5/5!

10/10 Excellent

Srini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 3 nights in Mar 2024
Response from Maximo on 6 Apr 2024
Srini - Thank you for the 5/5!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit on the pricey side… but what hotel in NYC isn’t!! Drove in from upstate NY, super convenient parking garage, super convenient to subway, lots of everything in the area. Very nice hotel, looking forward to our next stay.
Stayed 2 nights in Apr 2024
Response from Maximo on 6 Apr 2024
Debbie - Thank you for your feedback! I'm happy to see you enjoyed your stay. Good to hear that it all worked out. Have a great day!

8/10 Good

Meir

Stayed 1 night in Mar 2024
Response from Maximo on 6 Apr 2024
Meir - Thank you for the 4/5!

8/10 Good

Sujata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and the hotel ambience is very nice, convenient location, was noisy on one night with loud music until 12:30 - appears to be hotel event which is confusing as I thought most hotels would enforce quiet time. Made it very difficult to sleep
Stayed 3 nights in Mar 2024
Response from Maximo on 6 Apr 2024
Sujata - Thank you for the 4/5! Our apologies regarding the noise. Please note that it is not a regular occurrence and we hope to see you soon!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It took a while for the room to be ready, but other than that, it was great
Stayed 3 nights in Mar 2024
Response from Maximo on 6 Apr 2024
Ryan - Thank you for taking the time to give us your feedback. I'd like to extend my apologies for the wait being longer than normal to check in. I am glad to see that you did enjoy your stay overall. Have a great day and we hope to see you soon!

8/10 Good

nicole

My only complaint is I paid for a breakfast and there was no breakfast Understand that it is a holiday short staff etc , but I don’t feel I should pay for it if it was not available refunds please
Stayed 1 night in Mar 2024
Response from Maximo on 31 Mar 2024
Nicole - Thank you for the 4/5! Regarding the breakfast vouchers this morning, I'm the person you spoke with at the desk. The barista was walking back from picking up a pot of coffee to the bar in the midst of our conversation. I pointed her out as she was walking behind you and you mentioned that you didn't want to wait for breakfast and had to leave - gave me your breakfast vouchers and left. She must've been gone no longer than 5 minutes. We hope to see you soon!

6/10 Okay

Victor, Stanley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room not ready at checkin time. Given lesser room although paid for room with sitting room. Did not bother mentioning this because we had already waited to get in room. Staff was very nice though and offered drinks while we waited. Hotel itself is very nice and convenient.
Stayed 1 night in Mar 2024
Response from Maximo on 31 Mar 2024
Victor - I'd like to extend my apologies for your late check in. I do see that things did not go according to plan and it was delayed. As for the room, I see you booked a double with a city view and that is the room you utilized - let me know if there's any confusion regarding the categories. Thank you again and we hope to see you soon!

8/10 Good

Jo

Stayed 1 night in Mar 2024
Response from Maximo on 19 Apr 2024
Jo - Thank you for the 4/5!

10/10 Excellent

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and hotel staff were friendly and helpful!
Stayed 2 nights in Mar 2024
Response from Maximo on 29 Mar 2024
Kellee - Thank you for taking the time to give us your feedback! I'm happy to see that our staff was friendly and helpful. Have a great day and we hope to see you soon!

8/10 Good

Julie Ann

Travelled with family
Liked: Property conditions & facilities
Did not like the attached destination fee upon arrival. Was taken off guard. Not a good first impression after spending a lot of money in the first place
Stayed 3 nights in Mar 2024
Response from Maximo on 31 Mar 2024
Julie Ann - Thank you for the 4/5! As for the Destination Fee, it is stated by Expedia before arrival. It was included in the total price quoted to you, just not prepaid. Let me know if you have any questions. Have a great day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maximo on 25 Mar 2024
Kevin - Thank you for the 5/5!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel, convenient location for subway transportation
Stayed 1 night in Mar 2024
Response from Maximo on 25 Mar 2024
Ashley - I agree! Location is very convenient to escape the city yet enjoy it. Thank you for dropping us some love. we hope to see you soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was super friendly. Room was bright, clean and quiet.
Stayed 1 night in Mar 2024
Response from Maximo on 25 Mar 2024
Samantha - Thank you for taking the time to give us your feedback! I'm happy to see you enjoyed the property and that our staff was friendly with you. Have a great day and we hope to see you soon.

10/10 Excellent

Akeem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at the hotel and will be booking again this summer !
Stayed 2 nights in Mar 2024
Response from Maximo on 25 Mar 2024
Akeem - Thank you for returning! We look forward to seeing you again in the summer!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 night stay lovely hotel and excellent staff.
Stayed 5 nights in Mar 2024
Response from Maximo on 25 Mar 2024
Kerry - Thank you for the 5/5! I'm glad to see we exceeded your expectations. We hope to see you soon!

10/10 Excellent

tari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy and comfortable. access to dining and shopping, eg grocery, pharmacy, was limited.
Stayed 2 nights in Mar 2024
Response from Maximo on 22 Mar 2024
Tari - Thank you for taking the time to give us your feedback! We hope to see you soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maximo on 22 Mar 2024
Shannon - Thank you for the 5/5!

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Maximo on 22 Mar 2024
Susan - Thank you for the 3/5!

8/10 Good

Edgardo

Stayed 5 nights in Mar 2024
Response from Maximo on 8 Apr 2024
Edgardo - Thank you for the 4/5!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maximo on 17 Mar 2024
Amanda - Thank you for the 5/5!

6/10 Okay

Tracy

Stayed 1 night in Mar 2024
Response from Maximo on 31 Mar 2024
Tracy - Thank you for the 3/5!

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Maximo on 12 Mar 2024
Charles - Thank you for the 3/5! Hopefully next time it will be a 5/5!

2/10 Terrible

Rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place on brooklyn
Stayed 2 nights in Mar 2024
Response from Maximo on 10 Mar 2024
Rodolfo - You came to check in and couldn't afford it. You decided to leave and did not come back. Furthermore, you did not communicate with us so we marked your reservation as a No Show. We are open to assisting our guests and are more than happy to do so.

6/10 Okay

Robert

Liked: Cleanliness
Staff member on reception was unfriendly and jaded. Tried to get help adding my IHG number, couldn’t help.
Stayed 6 nights in Feb 2024
Response from Maximo on 10 Mar 2024
Robert - I'd like to extend my apologies for your experience at reception. Rest assured that we are more than happy to assist our guests, especially with their IHG rewards. We hope to learn from this and will be ready for you next time.

10/10 Excellent

Yesenia

Stayed 1 night in Mar 2024
Response from Maximo on 29 Mar 2024
Yesenia - Thank you for the 5/5!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maximo on 9 Mar 2024
Dylan - Thank you for the 5/5!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 1 night in Feb 2024
Response from Maximo on 8 Mar 2024
Olivia - Thank you for the 5/5!

10/10 Excellent

yitzchok

Stayed 1 night in Feb 2024
Response from Maximo on 25 Mar 2024
Yitzchok - Thank you for the 5/5!

8/10 Good

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Maximo on 5 Mar 2024
Adrianna - Thank you for the 4/5!

8/10 Good

Madeleine

Travelled with family
Very convenient location
Stayed 1 night in Mar 2024
Response from Maximo on 4 Mar 2024
Madeleine - Thank you for the 4/5!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the location and the staff were great. The coffee was delicious in the morning the bar was lovely in the evening and our loft room was very cool. On a negative side the bathroom door in our room didn’t close entirely and the door to the patio allowed in lots of cold air.
Stayed 3 nights in Feb 2024
Response from Maximo on 29 Feb 2024
Maureen - I'm glad to see that the staff were great and that you enjoyed the coffee in the morning! Regarding the bathroom door, our apologies. Note that we dispatched our Engineer to fix so that it is no longer an issue for the future. Thank you for taking the time to give us your feedback. We hope to see you soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and close to train stops
Stayed 3 nights in Feb 2024
Response from Maximo on 26 Feb 2024
Daniel - Proximity to the subway is key! Thank you for taking the time to give us a 5/5. Have a great day and we hope to see you soon.