Free daily continental breakfast

Reviews of Country Inn & Suites by Radisson, New Braunfels, TX

2.5 out of 5
Country Inn & Suites by Radisson, New Braunfels, TX
1483 I-35 North, New Braunfels, TX

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1008 reviews" "
Rating 8 - Good. 262 out of 1008 reviews" "
Rating 6 - Okay. 134 out of 1008 reviews" "
Rating 4 - Poor. 101 out of 1008 reviews" "
Rating 2 - Terrible. 94 out of 1008 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gilberto

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I di not get a room on the 1st floor like I asked because I am a disabled veteran. Instead, we were given a room on the 4th floor. We specificaaly asked not to beassigned a room next to the hotel air conditioning unit, and we were placed next to the unbit. The compessor filtered loudly into our room and kept me up all night with its loud cycling going on and off. It felt like we were being torchered. The dining room staff was incrediblyh rude and angry the whole time that all dinig room patrons were there each morning. The only bright light was Angel, the hotel manager who was sympathatic to our dilemma, albeit when we were checking out.
Stayed 2 nights in May 2024

4/10 Poor

skye

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very helpful and friendly
Stayed 1 night in May 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Clean facility. Beds and sheets are very comfortable.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Irma,We are delighted to hear that you found our hotel facility clean and enjoyed the comfort of our beds and sheets. Your satisfaction is our priority, and we appreciate your kind feedback. We hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Nancy,We appreciate your feedback on the cleanliness of our hotel and will strive to maintain high standards for all our guests in the future. Thank you for sharing your experience with us.

10/10 Excellent

Randall

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Randall,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Mark,We appreciate you taking the time to share your feedback with us. Your comments are valuable to us as we strive to improve our services. Should you have any further concerns, please do not hesitate to reach out directly to our management team. Thank you for choosing to stay with us.

8/10 Good

timothy

Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello timothy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

William

Stayed 1 night in Mar 2024
Response from Manager on 25 Apr 2024
Hello William, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have so we can ensure a better experience next time.

10/10 Excellent

Cela Fanny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Cela Fanny,We are pleased to hear that you found our hotel to be very clean during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable environment for all of our guests. Should you have any further comments or suggestions, please feel free to contact our management team.

10/10 Excellent

Nesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a couple of days. Fairly quiet for the location. Within short distance to food, shopping, & leisurely things. Room was spacious & clean.
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Nesa,We are delighted to hear about your positive experience during your recent stay with us. We are pleased that you found our location convenient and enjoyed the spacious and clean room we provided. Thank you for taking the time to share your feedback with us.

6/10 Okay

Eugenia

Liked: Cleanliness, property conditions & facilities
C
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Eugenia, We're sorry to hear about your experience at our hotel. Your feedback is valuable to us, and we will address the issues you raised internally to improve our services for all guests. Please feel free to reach out to our management team directly to further discuss your stay. Thank you.

10/10 Excellent

Nohely

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Nohely,We're delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Samantha

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Samantha,We're thrilled you had a great experience at our hotel! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and parking. Room was spacious and clean.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Donald,We are delighted to hear that you found our hotel to be easily accessible with ample parking. It is great to know that you enjoyed a spacious and clean room during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
This was an easy drive to Gruene Hall.
Stayed 1 night in Dec 2023
Response from Manager on 23 Feb 2024
Hello Chelsea,We are delighted to hear that our hotel's convenient location made it easy for you to access Gruene Hall. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the large room, the large fridge, and the price! We didnt get to enjoy the breakfast as we were going to meet family for breakfast but it looked yummy!! We will certainly stay there again!!
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Agnes,Thank you for your wonderful feedback! We're thrilled that you enjoyed the spacious room, the amenities, and the affordable price. It's great to hear that the breakfast options appeared delicious. We're grateful for your support and can't wait to welcome you back on your next visit!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great, we will stay again 4 sure
Stayed 4 nights in Dec 2023
Response from Manager on 30 Jan 2024
Hello Mario,Thank you for your feedback! We are thrilled to hear that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful experience.

4/10 Poor

Paul

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Paul, We appreciate you taking the time to share your experience with us. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns you encountered during your stay.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire breakfast was horrible. It wasnt prepared properly. The ac kept kicking in while i had it set to heater.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Melissa, We apologize that you were not satisfied with our breakfast offerings. We appreciate your feedback and will share it with our culinary team for improvement. Regarding the issue with the AC, we apologize for any inconvenience caused. We recommend contacting our management team directly so they can address your concerns. Thank you for choosing our hotel and we hope to welcome you back in the future.

4/10 Poor

Marcela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Marcela,We apologize for any inconvenience you may have experienced during your stay. We kindly request you to reach out to our hotel directly so that we can address any concerns you may have. We are committed to providing the best possible experience for our guests, and your feedback is invaluable in helping us achieve that goal.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Pedro,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Brandi

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Brandi,We're thrilled to hear that you had a fantastic stay with us! We pride ourselves on providing top-notch service and ensuring our guests have a wonderful experience. If you have any further feedback or if there's anything we can do to assist you in the future, please don't hesitate to reach out to us. We hope to welcome you back again soon for another great stay!

6/10 Okay

Kiran

Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Kiran,Thank you for choosing our hotel for your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any concerns you may have had during your visit. We strive to provide excellent service to all of our guests and would like the opportunity to address any issues you experienced.

2/10 Terrible

Luis

Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Hello Luis, We're sorry to hear that you didn't have the best experience during your stay. We'd appreciate it if you could kindly reach out to our hotel directly so we can address any specific issues you encountered and work towards improving our service.

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was good. I had to be moved To another room because of my Heating did not work. But they do accommodate me for this Problem
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Kim,Thank you for sharing your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the heating in your original room, and we appreciate your understanding as we promptly addressed the issue by moving you to another room. We strive to ensure our guests have a comfortable stay and appreciate your patience in this matter. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Kiran

Travelled with family and small children
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Kiran,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If there is anything else we can assist you with, please don't hesitate to reach out to our team. We hope to welcome you back again in the future!

10/10 Excellent

Gow

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice !!
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Gow,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a very nice experience during your stay with us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The highway noise is terrible. Unable to sleep and the staff would not let us check out with a refund. The hotel is in terrible shape. This should be rated a one star hotel
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Thomas, We apologize for any inconvenience caused by the highway noise during your stay. Our staff is committed to providing a comfortable experience for all guests and cannot offer refunds after check-out. We appreciate your feedback regarding the hotel's condition and will address it accordingly. Thank you for bringing this to our attention.

10/10 Excellent

Lavonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Lavonda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there was anything in particular that made your stay memorable, please feel free to share it with us. We truly appreciate your rating and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Gerry,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Beatriz de la

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good option,
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Beatriz de la,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience with us. If there's anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

Christy

Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Christy,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience and enjoyed your time with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We value your input and strive to provide exceptional service to all our guests.

2/10 Terrible

Alejandro

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Country inn and suites New Braunfels Tx
Front desk service was as usual not good or bad. Room was dirty lamp was rusted headboard vinyl it was peeling off. I stayed at the first floor upstairs guest was making a lot of noise throughout the night walking and running !! It was a real Real bad experience!!
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Alejandro,Thank you for sharing your feedback regarding your recent stay. We apologize if the front desk service did not meet your expectations. We appreciate you bringing the cleanliness issues with the room and the condition of the lamp and headboard to our attention. We strive to provide a comfortable and peaceful environment for our guests, so we apologize for the noise disruptions you experienced. Your comments will be shared with the appropriate team members for further improvement.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Absolutely worst hotel stay I have ever had. My husband and I were accused of being smokers and we absolutely are not. Then I was sexually harassed by the front desk attendant. We then started getting multiple charges before we left and checked out. We spoke with the manager and were told we would not be charged and here I am hours later still fighting the battle. They offered 20% off our next stay but will never stay there again.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Alexis,We sincerely apologize for any inconvenience you may have experienced during your recent stay. We take such allegations seriously and will conduct a thorough investigation based on your feedback. Our team does not tolerate any form of harassment. Regarding the charges, we kindly ask you to reach out to our management so they can assist you further in resolving the matter. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No showers for our party.
At 10am we tried to shower, but could not get water to come out of the bathroom faucet with enough pressure. The sink had very low pressure as well. I called the front desk and the woman said she had to call someone and would call me right back. She never called and we had to get ready without showering. The faucet in the shower was loose and coming off the wall. We were in room 307 and hope others do not have the same experience. I fully expect to shower when paying for a night in a hotel and I fully expect the front desk to return my call. Very disappointed for my sisters visiting from out of state.
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Shannon, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with the water pressure and the loose faucet in room 307. We strive to provide a comfortable stay for all of our guests, and we will make sure to prevent future occurrences. Please contact our management team for further assistance regarding your specific concerns.

4/10 Poor

Richard H

Travelled with partner
Disliked: Cleanliness
The room wasn’t clean, mirror had spots all over it, the couch felt slimy and dirty, AC vent rusted and had mildew, the walls are thin heard everything, my neighbors were loud and there is no quiet time listed or enforce, water went out didn’t work and we had a party to attend
Stayed 3 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Richard H, Thank you for sharing your feedback regarding your recent stay. We value your concerns and apologize for any inconvenience caused. While our team strives to maintain cleanliness, occasional oversight may occur. Our maintenance team will address the issues you mentioned to ensure future guests have a more seamless experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Stayed one night for a show at Gruene hall. Decent breakfast. Room was clean. Only concern was weak waterflow in shower. Would stay again if we visit NB again.
Response from Manager on 15 Feb 2024
Hello Ricardo,Thank you for choosing our hotel for your recent stay. We're glad to hear that you enjoyed our excellent location and had a clean room with a decent breakfast. We apologize for any inconvenience caused by the weak waterflow in the shower and appreciate your feedback. We'll certainly take it into consideration for future improvements. We look forward to welcoming you back if you visit New Braunfels again.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Mary,We appreciate you choosing our hotel for your stay! If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back soon!

4/10 Poor

Eric, Allen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It seemed like the room was not cleaned prior to our stay. The towels were dirty and had hair all over them, but folded up as if just washed! Definitely not a place I would consider staying at again.
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Hello Eric, We apologize for any inconvenience you may have experienced during your stay with us. We take cleanliness and hygiene very seriously and have strict protocols in place. We encourage guests to reach out to our management team directly to discuss their concerns. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Brian

Travelled with family
Disliked: Staff & service, amenities
I booked a room for my sister and her husband. Upon check in they would not let them in a room because I wasn't with them.Even though it was paid for and I talked to the checkin person myself over the phone. Their policy says Ihave tobe there. The room was paid for on a credit card. There should be no issue,they don't lose anything.But because I went through Expedia they would not honor it. I book a room through you and they say no. . I want an immediate refund. They had to pay themselves to get in the room. You need to clarify with the idiots you contract through to except a client if all the I's are dotted and T's crossed. Does no one have any common sense anymore?
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Brian, Thank you for sharing your experience. We apologize for any inconvenience caused. In order to ensure the security and safety of our guests, our policy requires the cardholder to be present during check-in. We understand your frustration and will certainly pass along your feedback regarding clarity in our policies. For any refund inquiries, please reach out to our management team directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

8/10 Good

Sujith

Stayed 2 nights in Nov 2023
Response from Manager on 23 Dec 2023
Hello Sujith, Thank you for choosing our hotel for your stay. We hope you had a wonderful experience with us and that our services met your expectations. If you have any further feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Orrel

Travelled with family
Liked: Amenities
Ease of excess ability. And friendly staff.
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Orrel,We appreciate your feedback about our hotel's convenient accessibility and friendly staff. Our team strives to provide a pleasant experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Kassandra,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. Should you have any further feedback or if there is anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Omar,Thank you for your kind feedback regarding our staff. We take pride in delivering exceptional hospitality and will be sure to share your positive comments with our team. We look forward to welcoming you back on your next visit to our hotel.

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, staff & service
We arrived at 9 pm, room was not clean. We have to get a queen room instead of king, then no towels. We were told they had a new system as to why NO notes had been made and why the room was marked clean from the previous night and more training needed to take place.We were told the GM would contact us to see about a discount, still waiting.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Laurie, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is continually working on improving our systems and training to ensure a smoother experience for our guests. For any concerns regarding discounts, we kindly ask that you reach out to our management directly so they can assist you further. We appreciate your understanding.

8/10 Good

Ebonee Drumgo-Ochieng

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was amazing and easy to communicate with them as changed occurred. It is about 1 mile down the street from major gas stations and nice restaurants.
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Ebonee Drumgo-Ochieng,Thank you for your positive feedback regarding our customer service. We strive to provide excellent communication and assistance to our guests during their stay. We're glad to hear that you found it easy to communicate with us and that our staff was helpful in accommodating any changes. Our convenient location near gas stations and restaurants also adds to our guests' overall experience.

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds and their breakfast was awesome
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello CYNTHIA,Thank you for your kind feedback! We're thrilled to hear that you found our beds comfortable and enjoyed our delicious breakfast. We strive to provide a top-notch experience to all our guests. We appreciate your positive review and hope to welcome you back in the future.

10/10 Excellent

DOUG

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but a hood hotel Staff was friendly Breakfast was ok Have stayed there before and will stay again
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello DOUG,Thank you for your feedback! We're glad to hear that you found our staff friendly and enjoyed our breakfast. We appreciate your continued loyalty and look forward to welcoming you back in the future.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Thomas,Thank you for taking the time to share your exceptional experience with us! We're delighted that you enjoyed your stay and appreciate your kind words. We strive to provide outstanding service to all our guests and it's rewarding to know that we exceeded your expectations. We look forward to welcoming you back for another extraordinary stay in the future!