7 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

5 out of 5
Azul Beach Resort Negril, Gourmet All Inclusive by Karisma
Norman Manley Blvd, Negril, Westmoreland

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 854 reviews" "
Rating 8 - Good. 230 out of 854 reviews" "
Rating 6 - Okay. 119 out of 854 reviews" "
Rating 4 - Poor. 57 out of 854 reviews" "
Rating 2 - Terrible. 88 out of 854 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach and breathtaking sunsets
Stayed 5 nights in Apr 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, amenities
The beach was beautiful, the bar and restaurant staff were great. The food at all the restaurants were good especially the Italian restaurant. We stayed in Room 21009, a Swimup Deluxe Suite but the swimup area really was unusable because it was right at the bridge, lots of foliage so the patio was always filled with mosquitos and fleas. The rooms were clean and the cooler regularly stocked. Get beach towels early because they run out quickly and sometimes you are just out of luck for the day. The front desk staff need customer service training. We checked in online but our room was not ready when we arrived. Told to come back at 3pm, we did, room still wasn't ready and just told to continue to wait with no idea when a room would be ready. They ended up giving us another room after I asked for a manager. After we said no to the timeshare presentation, we never saw our Concierge again. You must checkout at the lobby and are told to fill out a review while you are in line to checkout. Didn't know this beforehand and would have liked to know when we checked in. There was only one person working the lobby to check out people so this extended our time in line. They put a $200 hold on your credit card at check in but you must pay in cash for any incidentals, they refused to charge the card. Not a problem, just would have liked to know in advance. They advertise 9 restaurants but they are open at different times, one breakfast only, some dinner only, one lunch only.
Stayed 7 nights in Apr 2024

10/10 Excellent

Derrick Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well kept. The rooms were clean and comfortable. The pools were nice and the staff was awesome.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
Dear Derrick Ronald, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.

8/10 Good

RONSHEEKA

Liked: Cleanliness
My overall re
Stayed 4 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear RONSHEEKA, Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

6/10 Okay

Mark

Stayed 7 nights in Apr 2024

6/10 Okay

josie -darryle

Disliked: Staff & service
Stayed 6 nights in Apr 2024

6/10 Okay

Michelle Marie, Tarry Town

Travelled with family
Liked: Cleanliness, staff & service
We were placed on the old side of the property despite booking a deluxe room package. My mother suffered a nasty trip and fall and no from the management team has contacted us regarding this incident. The nurse was subpar at best. My mom has cancer and this was to be her last visit to her homeland. We wanted it to be perfect for her.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 11 Apr 2024
Dear Michelle Marie, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback .We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended.Best regards,

8/10 Good

Leanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Dhairav

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Barbara

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
it needs major renovations, some staff, the men, were inappropriate. food wasn't great either.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Barbara,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience Azul Beach Resort Negril by Karisma at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Azul Beach Resort Negril by Karisma's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations. We do hope that we have the opportunity to welcome you back to the Azul Beach Resort Negril by Karisma in the future.Best regards,

10/10 Excellent

Corianne A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the all-inclusive resorts I have stayed at this one had the best drinks by far. They have good liquor and it's not watered down. I also liked how close the room was to the beach. Loved the beach lunches at the Garfield.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Corianne A, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

4/10 Poor

Tyandra

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The resort was nice for views. However, there was no towels, the food places were closed when they were supposed to be open. The main buffet was the only place to get food and it opened late. We could not find transportation to get to our excursions. Shots were poured in wine glasses.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 30 Mar 2024
Dear Tyandra,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

10/10 Excellent

Akina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness, great customer service, entertainment and the food
Stayed 4 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Dear Akina,Thank you for such a wonderful review and for sharing your experiences with us. We sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 Good

Noris Adelina Lantigua De

Stayed 2 nights in Mar 2024

6/10 Okay

Jimmie

Travelled with group
The location was nice. We were infested with ants, lights flickering, and no warm water. We were forced to take an aggressive approach for the resort to resolve the issues. Issues in the end were resolved. We appreciate and respect the locals. We trust the locals more than the resort. Thanks to the locals our experience was amazing.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Dear Jimmie,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness
The setting was beautiful. The resort is good but seemed understaffed most of the time. Often wait times for lunch and dinner. The beach is amazing but difficult to find an empty chair on the beach. I don’t want one for the whole day but would like to sit from time to time but all seemed to be reserved with no one using them most of the day.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Wanda, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regard,

2/10 Terrible

Willie James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Azul Resort Last night at 9:30pm no running water in the room, AC unit was dripping and flooded the leaving the floor wet Food was not good except for the Chinese restaurant- the others are subpar. They run out of food after 8pm if you have late reservations are limited to a small option. The dessert is not sweet and small portions. The tv picture quality is poor. Beach towels are limited. The hospitality staff is pushing trying to get a sale for the property. The ladies are rude and don’t like you unless you tip them. The drinks are always running out of ingredients. Entertainment is minimal at best. Small pools, stay in the ocean for fun. Gift shops are overpriced-$10 for Pringle can. Limited items, go off the resort for gifts or shopping. Rooms are very old and need upgrades. Don’t waste your money here. Not worth it. Go somewhere else. This is not a five, four or three star hotel 1 for sure and needs to be closed.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Willie James,On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience.We are looking forward to welcoming you back to see the improvements. Best regards,

10/10 Excellent

Giuliana Del carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort!! Service was excellent! Very Clean. Food and drinks were very good!! Crystal she was our waitress at the beach she was great! The food and coffee were so good at the west end cafe! Thanks Azul Beach Resort for making our vacation unforgettable!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Giuliana Del carmen, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best Regards,

2/10 Terrible

Jessica

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for ground floor as my mother in law has limited mobility going up and down the steps. Didn’t get the ground floor. The “best” they could do is second floor. There are no elevators so she had to go up and down the steps good thing they have wheelchairs their as they don’t have golf carts to get you from one side of the resort to the other for handicap people. There are only 3 places to eat at in the evening not 9 like they are saying and 1 is horrible!! If you have allergies they aren’t willing to work with you after I had requested since I have an allergy to gluten.With cross contamination I know they can’t help it I get it.So I’ll deal with it.And if you order room service it takes 90 minutes to get.What a joke.We ordered it several times and at random times to see if it made a difference but if didn’t.Still took just as long.As for the rooms, a geicko got in our room and maintenance came in to get it but it got into the vent.The solution was to spray bug spray and would come back the next day. They never returned.The staff is unfriendly and won’t strike up a conversation with you and are extremely rude.This is our 3rd trip to Jamaica and we figured we would try a different resort. We should’ve stayed at the other resort we stay at. They are way better and personable.So save your money and go some place else.They also try to get you to buy into a timeshare but they don’t call it a timeshare but it is.When we told them No we aren’t interested.They were all butt hurt
Stayed 6 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Jessica On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to be afforded the opportunity to welcome you once again so you can experience our changes.Best regards,

4/10 Poor

eric kevin, Suffolk

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was a little warn out, only one restaurant a day was open. Yet you couldn’t get reservations to it. Buffet was only option if you could get seating! Staff was awesome and beach was amazing!! Web sit makes it appear a lot nicer then in person!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Eric kevin,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. We are happy to learn that our staff went above and beyond to enhance your vacation experience. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was excellent! The staff was great. We enjoyed the food. The food was fresh. Sometimes they ran out of food at some of the specialty restaurants but they would let you know. The beach was beautiful!! The only complaint was not having beach towels for guest. They always ran out. However, don't let that stop you from visiting this magical place!!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Eileen, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

4/10 Poor

Roxanne

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First day there we had no water to shower with . Second day we had no hot water. We paid for an ocean view room and when looking out our 3rd floor room balcony as long as you looked to the right you could see the ocean a tiny bit through the trees Billy not great, out our main door everyday we looked at a lot of run doown oats and locals selling stuff on the side of the Road. I have really bad arthritis and there was no elevators. Food was very limited as all the restaurants were over run and you couldn’t get anything to eat. Overall for my first trip to Jamaica was not great.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 18 Mar 2024
Dear Roxanne,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously, we do care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

4/10 Poor

Leo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water supply was intermittent and hot water was not also available in the morning.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Leo,Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regards,

2/10 Terrible

Justin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not as advertised No running water for almost 2 days No beach towels No dining areas available at the resort beside the buffet
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Justin,Thank you very much for your valuable feedback and we appreciate the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regards,

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, perfect beach, great stay!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 18 Mar 2024
Dear Megan, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

8/10 Good

gary j

Travelled with group
Liked: Cleanliness, staff & service
Did not like that the bars were always running out of beer, mint for mojitos, lime juice, ginger beer. The staff was great. The food at the Italian restaurant was fantastic.
Stayed 7 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear gary j,Thank you for this detailed and considered review of your stay at Azul Beach Resort Negril by Karisma.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Please know that we take all guest feedback seriously, we care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

6/10 Okay

Javeria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were not the same as we booked. Staff was really non cooperative , rude & non professional.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Javeria,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by Karisma.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

8/10 Good

Maribeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation is excellent and staff are very receptive and responsive. Friendly staff. The food needs to be better taste, choices. The specialty restaurant needs the food to be upgraded and tastier.
Stayed 7 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Maribeth,Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Azul Beach Resort Negril by Karisma. Please rest assure that review such as yours will help us with ongoing training with our team. Please accept our sincere apology for areas in which we could have done differently. We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Best regard,

4/10 Poor

kaylon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not enough entertainment
Stayed 4 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Dear Kaylon,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,

6/10 Okay

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the food, no flavor at all..it was cold and poor presentation. The breads were stale and cold. 2 starts for the food for me.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Doreen,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

6/10 Okay

jill Marie

Stayed 7 nights in Feb 2024
Response from Hotel Management on 25 Mar 2024
Dear Jimmie,Thank you for this exceptionally detailed and considered review of your stay at Azul Beach Resort Negril by KarismaWe are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. We care very much about how we make our guests feel and please rest assured that each part of your Azul Beach Resort Negril by Karisma journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Azul Beach Resort Negril by Karisma at its very best.Best regards,

8/10 Good

Dixie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Too noisy. Shopping could have been much better.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Dixie, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

10/10 Excellent

Kelly R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great. Cedrick and Damon were great bartenders!! The food was great. Would highly recommend.
Response from Hotel Management on 24 Feb 2024
Dear Kelly R, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best regards,Hotel Management

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Dear Kamal,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 Good

Heather

Stayed 5 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Dear Heather,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed a 10 day vacation in late January early February 2024. We really enjoyed the staff, the resort and the quality of the food. Due to the size of the resort you can party or have a quiet time on the beach.
Stayed 10 nights in Jan 2024
Response from Hotel Management on 19 Feb 2024
Dear Carrie, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

6/10 Okay

Lendi

Travelled with group
Disliked: Property conditions & facilities
The property is excellent in the sense of beach access but the buildings are pretty "tired". Definitely need a deep cleaning and needs a little sprucing up. Our A/C did not work 4 out of the 5 nights with the maintenance department coming three times to fix it. Our patio door would not open half the time either. The staff is friendly but they work at their own pace.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Lendi,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

10/10 Excellent

Ryan Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Good day Ryan,Thank you for your wonderful review.We look forward in welcoming again soon.Best regards,

10/10 Excellent

Kyle Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great resort. We had a lot of fun. Situation kept the party going and kept us all involved in the events throughout the week! Danielle, Jehnoy, Christina, Tavoy and Alfonso are great bartenders and M&M and Bones really are great for the entire resort! DJ Dreggy and Wi-Fi play all the hits with their own flair. Overall, here’s the breakdown. This is a party resort but even if you are here for the beach, there’s plenty of separation of different areas of the resort. The food is overall a bit disappointing but there are ways around that like getting fresh made omelette for breakfast or getting to the buffet as soon as they open. The rooms are nice and the swim up room option was epic! All of the staff was impressive and that’s what really helped us the most
Stayed 7 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Dear Kyle Andrew, Thank you for your wonderful review of your experiences at Azul Beach Resort Negril by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit to the Azul Beach Resort Negril by Karisma.Best regards,Hotel management

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service
-
Stayed 6 nights in Jan 2024
Response from Hotel Management on 8 Feb 2024
Dear Allison, Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 Excellent

Carolyn Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being so close to the beach! The beach was beautiful. Very nice resort. Breakfast restaurant was excellent!!
Stayed 7 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Carolyn Anne, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property! Nice beach, few too many sting rays and jellyfish for me.
Stayed 7 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Timothy, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,

8/10 Good

Maggie Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Management on 26 Mar 2024
Dear Maggie Elizabeth,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Management on 26 Mar 2024
Dear Gordon,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

10/10 Excellent

Halley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on 26 Mar 2024
Dear Halley,Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica.Best regards,

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun experience. The pools were incredible and the beach was nice. Fun activities with tasty restaurants and lounges. Rooms were pretty small and bathroom felt like a public shower. Spacious Balcony with beautiful view.
Response from Hotel Management on 1 Feb 2024
Dear Jeremy, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Negril by Karisma and cannot wait for you to experience another Karisma experience with us.Your detailed feedback is highly valuable to us, and we take it seriously for continuous improvement. Reviews such as yours play a crucial role in our daily staff training efforts, helping us enhance the guest experience.We all look forward to the privilege of serving you on a return trip to the beautiful Island of Jamaica and the destination of Negril.Best regards,Hotel Management

4/10 Poor

Ian

Travelled with family, Travelled with group
Beautiful property. Rooms needed some love. swimi up pool was lovely. Food was horrible at best - especially Ackee restaurant High sodium and clearly not a Jamaican chef. Lovely beach and well maintained Front desk and concierge are not in sync. Quite inefficient and archaic process. Check out process is lengthy Not a 5 star resort. Would not return
Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Ian,Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Best regards,Hotel Management

2/10 Terrible

william patrick

Disliked: Cleanliness
Stayed 7 nights in Dec 2023

4/10 Poor

NKRUMAH

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Many of the staff worked diligently to provide a wonderful experience, but fell completely and utterly short of the mark. The travel manager was inexplicably rude and uncooperative. Even her colleagues tried to get her to facilitate her job and she refused, placing us in peril of missing our flight. Kitchen staff were witnessed sucking their fingers and eating while cooking. Maintenance people were in the kitchen eating while patrons waited for their food. The bellhop staff and concierge staff was amazing. The property is admittedly run down and delipidated. Unfortunately we are canceling our plans to return to the property this summer. This is not the resort of old.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear NKRUMAH,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at our property. Your concerns have been taken seriously, and we are committed to addressing them promptly to ensure improvements are made.We deeply regret any inconvenience caused by the behavior of our travel manager and kitchen staff. Such conduct is absolutely unacceptable and falls short of the high standards we aim to maintain. Rest assured, we will conduct a thorough investigation into these incidents and take appropriate actions to rectify the situation and prevent such occurrences in the future.On a positive note, we are pleased to hear that our bellhop and concierge staff provided an exceptional experience, demonstrating the high level of service we aspire to deliver. We will ensure that your commendation is shared with them as a recognition of their dedication.Regarding the state of the property, we understand your concerns about its condition, and we want to assure you that we are actively working on renovation plans to enhance the overall ambiance and guest experience. Your valuable feedback will be instrumental in guiding our improvement efforts.We genuinely regret that your experience has led you to cancel your plans to return this summer. We would appreciate an opportunity to discuss your concerns further and hopefully regain your trust.Best regards,Hotel Management

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024