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Reviews of Hotel Val De Neu

5 out of 5
Hotel Val De Neu
Calle de Perimetrau, s/n, Naut Aran, Lleida

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 67 reviews" "
Rating 8 - Good. 11 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. On par with 5 star ski hotels of haut savoie or chamonix. Very easy access to the ski lifts. A bit pricey but worths it
Stayed 4 nights in Mar 2024

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just amazing and I am not giving it the top rating because of one simple thing: the wifi service is so so bad. And is a pity because the hotel is amazing, the team staff is the best in Baqueira and probably one of the best in Spain. But the internet speed is SO bad.
Stayed 5 nights in Feb 2023
Response from LUDOVIC on 24 Mar 2023
Dear Sir:We greatly appreciate your feedback that helps us to improve our services every dayWe are delighted to know that you have enjoyed your stay with us.We are pleased to inform you that our wifi is already operational. Besta regards.

10/10 Excellent

omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Ski in and out Wonderful mountain!! Can not get better
Stayed 3 nights in Feb 2023
Response from LUDOVIC on 24 Mar 2023
Dear Guest, Many thanks for your comments, were more than happy to know that you had a great experience in our hotel. We expect to open the rest of outlets in about a month time, they looks great. All the Hotel Val de Neu team appreciate your recent visit. We hope to see you soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel is just amazing. Super friendly and great service. Areas of improvement if you come with family but you still need to work: internet is SO bad. I knew from other reviews but really for me this is a no go in the future not because I don't like it (I loved it) but because I need to be able to have a Conference Call and is impossible. Period.
Stayed 5 nights in Jan 2022

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Val de Neu - In General Very Good
Second stay at this hotel - Reception staff, concierge/parking staff/ cleaners, all very polite and professional. Pros - very clean, modern, great location as only a short walk to gondola, nice spa, comfy beds Cons - restaurant food nice but not exceptional and expensive.. only two lifts which means a long wait at peak times..some staff at breakfast indifferent, I couldn’t seem to order from the egg menu without them getting it wrong! Then I would have to wait again whilst order was corrected and then eat in my own as family finished.
Stayed 4 nights in Feb 2020
Response from LD on 11 Feb 2021
We greatly appreciate your feedback that helps us to improve our services daily. We would like to welcome you again and have the opportunity to offer you our best service and regain your trust Yours sincerely

10/10 Excellent

JK, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ski piste and facilities. Hotel helped to arrange everything to make it a wonderful experience
Stayed 3 nights in Dec 2019
Response from Ludovic on 30 Dec 2019
We greatly appreciate your nice feedback ,always helps us to improve our services. We are delighted that you enjoyed your stay with us. All the team working at the Hotel Val de Neu hope to welcome you again very soon. Our best regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from LD on 11 Feb 2021
Muchas gracia por su nota sobre nuestro hotel y esperamos verlo pronto. Bien cordialmente.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cosy hotel with plenty of amenities and excellent location. Spa was a bit expensive. Breakfast great !
Stayed 7 nights in Feb 2019
Response from Manager on 12 Feb 2019
Dear Sir: We greatly appreciate your feedback that helps us to improve our services every day We are delighted to know that you have enjoyed your stay with us. Best regards.

6/10 Okay

Ricardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a 5 Star experience. Disappointed
What a let down. This was DEFINITELY NOT a 5 Star hotel. The service attitude was not the best. After traveling through Spain for three weeks and staying in 5 star hotels, this was the most expensive property we stayed at and also the most disappointing. While the decor is very nice, the standard rooms were no better than a Disney area motel. The main lounge called “The Bistro”, was very nicely decorated, but regrettably there was nowhere in the hotel where you could have a drink with a decent view of the magnificent mountains. Prices were absurdly INSANELY expensive. I was charged €18 for two simple hot teas, with cheap paper tea bags. Ridiculous. When had to sign and leave a deposit to borrow an adapter plug. Imagine that! At a 5 star hotel. Shocking! The area was nice but our stay at THIS hotel dampened our enthusiasm.
Stayed 3 nights in Jan 2019
Response from THE MANAGER on 15 Feb 2019
Dear Sir: We deeply appreciate the time invested in giving us your feedback. Certainly the inconveniences that you have experienced during your stay do not correspond with the levels of quality and service that honor our brand. We take good note of your indications to correct any deviation from our standards and we will take all necessary measures to avoid repeating this type of situation in the future. Best Regards

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience at Hotel Val De Neu!
A very nice experience: the hotel was very good; staff very attentive, professional, and service oriented; good restaurants, and overall ambience. The room was a bit small, and did not face the mountain, so the view was just ok. We look forward to going back again sometime!
Stayed 3 nights in Feb 2018
Response from LD on 11 Feb 2021
We greatly appreciate your feedback that helps us to improve our services daily. We would like to welcome you again and have the opportunity to offer you our best service and regain your trust Yours sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service + Breakfast!
The service was especially good in this hotel. They took the stuff from the car onto the ski closet for us! Also, one of the best hotel breakfast that I've had!
Response from LD on 11 Feb 2021
We greatly appreciate your feedback that helps us to improve our services every day We are delighted to know that you have enjoyed your stay with us.

10/10 Excellent

ana, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and exquisite family hotel for ski holidays
Every detail has been well thought through from the welcome drink to the kids club. The personnel is so friendly and diligent you really feel at home. The food is top class and the rooms calm and elegant. The assistance at the guardskis is such a treat when you go with children. We will be back and would like to congratulate all for such a well run hotel. Thank you!!
Response from Guests relations on 24 Feb 2017
Dear Ana, First of all, we would like to thank you for such kind words regarding our hotel. We do a big effort to please every guest and this comment is very rewarding to our work here. We will be looking forward to have you again as a guest in our house. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family skiing
Great hotel and resort for family skiing very good value compared to rest of Europe. Highly recommend
Response from Guests relations on 24 Feb 2017
Dear guest, First of all, we would like to thank you for such kind words regarding our hotel. We do a big effort to please every guest and this comment is very rewarding to our work here. We will be looking forward to have you again as a guest in our house. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY HOTEL
All the hotel staff are extremely helpful and polite and always smiling! The room was kept very clean, with a little cake/choc and bottle of water brought to your room every evening. Our only disappointment was there was a lot of children in the hotel during our stay making it very noisy with them playing in the lifts, running up and down corridors, and playing outside room doors.
Response from LD on 11 Feb 2021
We greatly appreciate your feedback that helps us to improve our services every day We are delighted to know that you have enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from LD on 11 Feb 2021
Muchas gracias.

10/10 Excellent

Stein, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and fantastic skiing.
Fantastic hotel! Spacious luxury rooms in the junior suite, perfect for a family of four. Lovely "Cafeteria" for relaxing after skiing and ok food. On the negative side the pool for the kids is super small, even though it looks ok in the picture. We will go back. The slopes of Baqueira are great, and the snow conditions was impressive given the amount of artificial snow. NO reason to go to the French or Austrian alps with this so close by.
Response from LD on 11 Feb 2021
We greatly appreciate your feedback that helps us to improve our services daily. We would like to welcome you again and have the opportunity to offer you our best service and regain your trust Yours sincerely

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel review
This hotel is fine. It has nice furnishings and common spaces. It is close to the gondola and ski lockers are available for guests. Also, the staff is generally friendly and helpful. There are two shortcomings. First, the cleaning staff does a somewhat cursory job (e.g., sometimes not replacing products that have run out). Second, and more important, access to the jacuzzi and spa costs €25 per person for 90 minutes. The information about the hotel on Expedia is misleading in this regard. Based on that information (and our experience staying in other ski hotels), we expected that we would be able to use the jacuzzi as part of our room reservation. But as it turns out, guests are not allowed to access the jacuzzi or any spa facilities without paying the additional fee. This was very disappointing for a five star hotel.
Response from LD on 11 Feb 2021
We deeply appreciate the time invested in giving us your feedback. Certainly the inconveniences that you have experienced during your stay do not correspond with the levels of quality and service that honor our brand. We take good note of your indications to correct any deviation from our standards and we will take all necessary measures to avoid repeating this type of situation in the future

10/10 Excellent

Verónica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal de 10. Hotel muy limpio y precioso
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es muy bueno
Stayed 4 nights in Mar 2023
Response from LUDOVIC on 24 Mar 2023
Muchas gracias por haber elegido Hotel Val de neu para pasar unos días con nosotros!Nos alegramos enormemente que tanto nuestras instalaciones como el trabajado que hace nuestro equipo de le haya gustado.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2023
Response from LUDOVIC on 24 Mar 2023
Je suis fier de savoir que votre expérience avec nous a été si positive et que notre personnel vous a traité de la meilleure façon possible. Je partagerai votre commentaire avec tout le personnel, qui sera sûrement ravi de lire vos gentils mots.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023
Response from LUDOVIC on 24 Mar 2023
We greatly appreciate your feedback that helps us improve our service.We are glad that you enjoyed your stay with us and hope to see you back in the grand hotel miramar very soon

10/10 Excellent

Francisco, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sobresaliente en todo sentido

10/10 Excellent

Carlos Villavicencio

Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Jean-Baptiste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Mathieu

Stayed 1 night in Jan 2022

10/10 Excellent

Célia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le top
Superbe hôtel!! Chambre de haut standing et très calme. Service au top avec des attentions supplémentaires. Restaurant la fondue très bon et copieux et un petit déjeuner vraiment parfait!! Un très bon souvenir de notre séjour.
Stayed 1 night in Dec 2021

10/10 Excellent

José Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
Realmente excepcional. El servicio inmejorable. Todo el personal sin excepción súper atento a todo lo que nos hacia falta. Enhorabuena de verdad. Seguro que volveremos. Muchas gracias
Stayed 4 nights in Dec 2021

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Ludovic Pierre Duprat on 11 Feb 2021
En primer lugar nos gustaría agradecerle el tiempo empleado en hacernos llegar sus comentarios, estos nos ayudan a seguir mejorando nuestros servicios. Nos alegramos enormemente de que haya disfrutado de su estancia con nosotros y deseamos poder darle la bienvenida muy pronto.

6/10 Okay

Javier, Madrid

Travelled with family
Liked: Cleanliness, property conditions & facilities
La experiencia de hospedaje en general no acompaña ni a la reputación ni al precio que este hotel cobra a sus huéspedes. A lo largo de una semana de hospedaje, tuvimos muchas malas experiencias, y en la mayoría de los casos, los diferentes miembros del staff que generaron dichas experiencias hacían alusión a las nuevas normas del COVID 19, lo cual resultaba irrisorio y frustrante, ya que en efecto el hotel ofrecía muchas deficiencias en su servicio, pero el precio por noche se mantuvo en niveles pre-COVID (700€ x noche!). Es decir, solo excusas para un muy mal servicio ... Ejemplos: cada vez que nos sentamos a comer en alguno de los restaurantes o bares dentro del hotel, los camareros no recogían un solo plato sucio o limpiaban la mesa, hasta el grado en que teníamos que levantarnos los clientes para limpiar nuestras mesas. El room service siempre llevaba algún plato frío y/o pedidos incompletos. El 31 de diciembre decidieron cerrar el bar del hotel a las 8:00 pm, con lo cual tuvimos que salir de nuestro hotel en búsqueda de otro sitio en donde pudiéramos tomarnos una copa de vino y convivir en familia (en noche vieja!!!). No me volvería a quedar en este hotel. La experiencia en general no acompaña al precio que cobran por su hospedaje. Javier Acuña
Stayed 6 nights in Dec 2020
Response from LD on 11 Feb 2021
we would like to thank you for sending us your comments. We regret that you could not fully enjoyed your stay with us. We will take in consideration your feedback to improve our service and we hope to have the opportunity to recover your confidence in our hotel

10/10 Excellent

luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout est super
Stayed 3 nights in Mar 2020
Response from LD on 11 Feb 2021
Merci beaucoup et nous espérons vous revoir en 2021

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel espectacular pie de pista
Espectacular servicio, amablilidad increible, miy bonito quizaa un poco excesivo precio spa. No hay opcion si no se paga por lo demas inmwjorable. El desayuno uno de los mejores.
Stayed 3 nights in Mar 2020
Response from LD on 11 Feb 2021
Es para nosotros una inmensa satisfacción saber que ha disfrutado de su estancia en nuestro Hotel. Pasaremos sus comentarios de felicitaciónes al equipo que seguro que les animan a continuar creciendo y mejorando cada dia a fin de proporcionar un excelente servicio.

10/10 Excellent

jordi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from LD on 11 Feb 2021
Muchas gracias por tu comentario. Bien cordialmente.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from LD on 11 Feb 2021
Muchas gracias por tomar el tiempo para anotar su comentario. bien cordialmente.

10/10 Excellent

Susana, Madrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un alojamiento con una calidad excelente. Repetimos y repetiremos. La atención es exquisita y los servicios al clientes unicos. El personal es muy atento y amable. El único objetivo que tienen es hacerte la estancia inolvidable.
Stayed 3 nights in Jan 2020
Response from LUDOVIC PIERRE on 27 Jan 2020
Estimada Susana Agradecemos enormemente sus comentarios que nos ayudan a mejorar nuestro servicio. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos verlo de vuelta en el hotel Val de Neu muy pronto

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor hotel da região
Melhor hotel da região. Funcionários muito gentis e competentes. Bons restaurantes. Segunda vez que nos hospedamos neste hotel.
Stayed 6 nights in Jan 2020
Response from Ludovic Pierre on 29 Jan 2020
ntes de mais, gostaríamos de agradecer pelo tempo gasto em enviar seus comentários, que nos ajudam a continuar melhorando nossos serviços. Estamos muito felizes que você tenha gostado da sua estadia conosco e estamos ansiosos para recebê-lo em breve.

10/10 Excellent

Luis, Madrid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, el hotel impecable y la locacion es maravillosa
Stayed 4 nights in Dec 2019
Response from ludovic on 30 Dec 2019
Estimado Luis. Muchas gracias por su mensaje. Lo deseamos felices fiestas.

10/10 Excellent

luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en famille pour Noel
Superbe hôtel avec une vue magnifique sur les montagnes Personnel très chaleureux, d une grande gentillesse et d un grand professionnalisme Bons repas, excellent réveillon de Noel Casiers à skis à 20m du départ des oeufs !!!!Spa non inclus (40euros)piscine réservée aux enfants ,dommage ....
Stayed 3 nights in Dec 2019
Response from Ludovic Pierre on 27 Jan 2020
Cher Luc Merci beaucoup de votre commentaire et nous espérons vour revoir trés vite. Cordialement.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy amable y muchos detalles al cliente continuamente. Totalmente recomendable
Stayed 6 nights in Dec 2019
Response from Ludovic on 30 Dec 2019
Muchas gracias por la espectacular nota. lo deseamos de felices fiestas.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très chaleureux
Super Séjour a l’hôtel Val de Neu, accueil chaleureux, équipe aux petits soins et restaurants au top! Je recommande!
Stayed 1 night in Dec 2019
Response from ludovic on 23 Dec 2019
Merci beaucoup de votre commentaire. bonnes fêtes de Noel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tout est parfait au Val de Neu !! Séjour génial. Délicieux petit déjeuner. Chambre très propre et confortable.
Stayed 2 nights in Dec 2019
Response from Ludovic on 23 Dec 2019
Un beau commentaire que Nous passerons á notre équipe. Nous vous souhaitons un joyeux Nël.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel splendide
Hôtel toujours aussi accueillant et reposant. Je le conseille vivement.
Stayed 7 nights in Feb 2019
Response from LD on 11 Feb 2021
Merci beaucoup pour votre commentaire, et nous sommes toujours présents en 2021. Cordialement.

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucho ruido por las escaleras pegadas a la habitación, falta insonorizar!!!, me cambié de habitación y perfecto!!.
Stayed 4 nights in Feb 2019
Response from LD on 11 Feb 2021
muchas gracias de notar nuestra solución a vuestro problema de insonorización. bien cordialmente.

10/10 Excellent

Susanamont, madrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es extremadamente bueno y servicial. El nivel de los restaurantes es de 10.
Stayed 3 nights in Feb 2019
Response from LD on 11 Feb 2021
Es para nosotros una inmensa satisfacción saber que ha disfrutado de su estancia en nuestro Hotel. Pasaremos sus comentarios de felicitaciónes al equipo que seguro que les animan a continuar creciendo y mejorando cada dia a fin de proporcionar un excelente servicio.