All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 137 out of 282 reviews" "
10 - Excellent
137
Rating 8 - Good. 115 out of 282 reviews" "
8 - Good
115
Rating 6 - Okay. 25 out of 282 reviews" "
6 - Okay
25
Rating 4 - Poor. 4 out of 282 reviews" "
4 - Poor
4
Rating 2 - Terrible. 1 out of 282 reviews" "
2 - Terrible
1
9.0/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Christopher
Travelled with family
9 Apr 2024
Liked: Staff & service
Disliked: Amenities
The staff at Palm City Motel in Napier were very nice and very accommodating. Unfortunately the room we were in had an odd and unpleasant smell and the main room only had very bright ceiling lights. Not the most comfortable room.
Christopher
Stayed 2 nights in Apr 2024
Response from Jane on 10 Apr 2024
Hi, Thank you for your review. My sincere apologies you did not enjoy your stay. If you had informed of the smell and the lighting whilst with us, I'm sure we could have sorted this out for you.Kind Regards
No fuss late check in. Felt safe. Very clean. Everything you need. Great option as had a hire car, so easy to park and short walk to centre.
Gaynor
Stayed 3 nights in Mar 2024
Response from Jane on 4 Apr 2024
HI, Thank you for reviewing Palm City, really appreciate taking your time to do it. Hope you enjoyed your stay in Napier. Hope to see you again.Kind Regards
Very nice spacious units with added bonus of bathroom downstairs. Comfortable beds
Jodi
Stayed 2 nights in Dec 2023
Response from Jane on 3 Jan 2024
Hi, Thank you for your lovely review of Palm City. Hope you enjoyed your stay in Napier, and see you again.Kind Regards
6/10 Okay
Joanne, Kapiti Coast
Travelled with family and small children
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
Good location, the fridge froze our food which was very frustrating and the shower pressure was low. I have stayed here a few times before and it was much better.
Joanne
Stayed 3 nights in Dec 2023
Response from Jane on 3 Jan 2024
Hi, Thank you for reviewing us. My apologies regarding your frozen food. Hope you still enjoyed your stay, and hope to see you again.Kind Regards
6/10 Okay
Janis
Travelled with family
29 Dec 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not worth the money
The receptionist was really nice, otherwise the room smelled like a funeral home, looked like it was built 50 years ago, a few bugs here and there and the bed was super uncomfortable. Positive points for extra blankets. I paid way too much money for what I got.
Janis
Stayed 1 night in Dec 2023
Response from jane on 1 Jan 2024
Hi, Thank you for revieing us. Very disappointed you did not enjoy your stay with us. Kind Regards
8/10 Good
Tom
12 Dec 2023
Tom
Stayed 1 night in Dec 2023
Response from jane on 1 Jan 2024
HI, Thank you for reviewing us, and hope to see you again, next time in Sunny Hawkes BayKind Regards
10/10 Excellent
Margaret
1 Nov 2023
Margaret
Stayed 3 nights in Oct 2023
Response from jane on 2 Nov 2023
Hi, Thank you for taking your time to give us a great review, will share with the rest of the staff. Hope to see you again.Kind RegardsJane
Hi, Thank you for you great rating of Palm City, and to see you again next time in Napier.Kind Regards
6/10 Okay
Rachel
2 Oct 2023
Liked: Cleanliness, staff & service, amenities
Can hear a lot of noise from the guests next door can hear people going up and down the stairs
The wifi hardly worked
I would stay again but not book the family unit due to the noise
Rachel
Stayed 1 night in Oct 2023
Response from jane on 2 Oct 2023
Hi, Thank you for reviewing us. My sincere apology for noise from family apartment next door. Very unusual as stairs are carpeted and brick walls. Regarding the WIFI we get the provider to check this, thanks for letting us know.Hope to see you again soon.Kind RegardsJane
8/10 Good
Saul
Business traveller
26 Sept 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Saul
Stayed 1 night in Sep 2023
Response from jane on 27 Sept 2023
Hi, thank you for taking your time to review palm City, really apricate it. Hope you enjoyed your stay with us, and see you again, next time in Napier.Kind Regards
Mirror in bath was on side wall which is not convenient for shaving
Also bath shower was v small
Iftikhar
Stayed 3 nights in Sep 2023
Response from jane on 12 Sept 2023
Hi, Thank you for reviewing us. All remarks help us to give a better service for future guests.Kind Regards
4/10 Poor
Anna
27 Aug 2023
It was nice and clean but I booked it for the spa bath which didn’t work and looked like it hadn’t worked for a long time
Anna
Stayed 2 nights in Aug 2023
Response from jane on 27 Aug 2023
Hi, My sincere apologies regarding the Spa bath not working. I assure you if we knew it was not working, we would have sorted straight the way.Kind Regards
Great property, conveniently located and was easy to find. Stayed in the 2bdrm apartment - room was clean and tidy and was so spacious for my family. Allocated parking meant that I could park in front of the room, check in and check out was a breeze.
Seta
Stayed 1 night in Jan 2023
Response from jane on 30 Jan 2023
Hi, Thank you so much for taking your time to give us such a lovely review. Hope to see you again.Kind Regards
That there was a aircon in the lounge which then cooled the unit and I didn't like set up of jacuzzi in upstairs bathroom which was without a shower on a felxible hose to use after the Jacuzzi or to use the tub as a shower tub upsatirs
Avinesh
Response from jane on 26 Jan 2023
Hi, Sorry you where disappointed upstairs bath tub, but there was a separate shower downstairs and toilet (the second Bathroom). Hope to see you again, Kind RegardsJane
8/10 Good
ANNA
31 Dec 2022
ANNA
Stayed 1 night in Dec 2022
Response from jane on 1 Jan 2023
Hi, Hope you enjoyed your stay in Napier, and come and stay with us again, next time in Napier.Kind Regards
8/10 Good
Barrie
27 Nov 2022
Barrie
Stayed 1 night in Nov 2022
Response from jane on 28 Nov 2022
Hi, Thank you for reviewing us. Hope you enjoyed your stay, and see you again next time in Napier.Kind Regards
6/10 Okay
Anne
Travelled with partner
19 Nov 2022
Good location but property is tired n parking is very tight with everyone driving large vehicles.
The room was clean n tidy but a very stale smell n had to leave windows open.
Anne
Stayed 2 nights in Nov 2022
Response from jane on 20 Nov 2022
Hi, Cars are getting bigger to be able to park all cars in front of their rooms. Waiting for a dry few days to remove paint, and widen the parks. Hope to see you again.Kind RegardsJane
Palm City Motor Inn was clean and tidy with a well-stocked kitchen. Heating was good on both floors and it was quiet and had good parking. Staff were polite.
Ngaire
Stayed 1 night in Oct 2022
Response from jane on 16 Oct 2022
Hi, Thank you for your review. Hope you enjoyed your stay in Napier, and see you again next time in Napier.Kind RegardsJane
We had a 2 bedroom property for 2 adults and 2 teenagers. It was the biggest motel space we have ever stayed in! Lots of space with upstairs/downstairs living and 2 bathrooms. Staff friendly and accommodating. Pool looked lovely although we didn't try it due to very cold outside air temp. during our stay. Walkable to local amenities at Marewa shopping centre.
Carolyn
Stayed 3 nights in Oct 2022
Response from jane on 10 Oct 2022
Hi, Thank you so much for taking your time to give us a lovely review. Hope to see you gain, next time in NapierKind RegardsJane
Would have been nice to have some milk.
Good communication about what was happening with the key and times the office was opened..
Jade
Stayed 1 night in Jul 2022
Response from jane on 5 Aug 2022
Hi, A small bottle of milk is provide to all rooms for the free teas, coffee and chocolate?. Sorry that you feel re communication. There is signage on reception door and compendiums in rooms. Hope you enjoyed your stay, and hope to see you again.
Kind Regards