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Reviews of Kagaya

4.5 out of 5
Kagaya
80 Yo-bu, Wakura-machi, Nanao

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 106 reviews" "
Rating 8 - Good. 21 out of 106 reviews" "
Rating 6 - Okay. 3 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

CHI CHIU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited the hotel around the same time last year while COVID was still a popular word. The service quality remains high this time though the price is higher which could be expected. We stayed at a room on 10th floor overlooking the sea and enjoying the picturesque view. We had our superb meals served inside our room by a young lady Rika San who was professional. I noticed a whole family of sea lions/ otters(?) swimming in the early morning just around the harbour dam downstair. We opened the windows in the morning while breakfast was served to have a catch of the fresh air. A seagull almost flew in probably being attracted by the smell of grilled salmon! Another time of wonderful lodging experience in the same ryokan, nice!
Stayed 1 night in Nov 2023

4/10 Poor

Kiyomi

Liked: Property conditions & facilities
旅館なのに日本語が危ういスタッフ、畳のヘリを踏むスタッフ、知性と教養を感じない、おもてなしの心に欠けるとうこ感じた．どこも特別な所を感じない。社長と若女将が変わってスタッフの覇気が感じられなかった。
Stayed 1 night in Jul 2023

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic service, food, hot springs and entertainment! They gave a birthday gift as we mentioned that we are celebrating a birthday at the reservation!
Stayed 1 night in Nov 2021

6/10 Okay

fakuei

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
令人失望的生日之旅
我提前兩個月預約了連續十年日本評比第一的溫泉hotel-加賀屋，但結果令人非常失望。第一，我住在神戶，為了到石川七尾加賀屋，我必須開車單程超過500公里，
Stayed 1 night in Nov 2021

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Onsen hotel , first class service.
Stayed 1 night in Jan 2020

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel to stay, the staff are very helpful, they helped me to make the restaurant reservation before I arrive in Japan. The food in the hotel are excellent, really tasty. Plus, the free show is very funny, I like Isiguro's performance.
Stayed 1 night in Dec 2018
Response from KAGAYA Manager Takao Tejima on 9 Jan 2019
Dear H様 Thank you for having come and stayed with us. We are very glad to hear that you had a wonderful experience here. Your positive impression will be shared with all of our staffs in KAGAYA hotel. Hope we could serve you again in near future. Warm regards,

10/10 Excellent

Hideyuki

Stayed 1 night in Dec 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
今日は風呂の湯抜きで入浴時間が朝9じまでなのが残念だったけど、その他はすごく良かたです。
Stayed 1 night in Dec 2023

10/10 Excellent

YUKI

Stayed 1 night in Dec 2023

8/10 Good

Megumi

Travelled with family
Liked: Cleanliness, staff & service, amenities
コンセントが少ない
Stayed 1 night in Oct 2023

6/10 Okay

まゆ

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいもてなしでした。
流石、加賀屋ホテルで期待以上のもてなしでした。窓からの景色も最高でした。
Stayed 1 night in Sep 2023

10/10 Excellent

Tsunehisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適に過ごせました。
Stayed 1 night in Sep 2023

8/10 Good

kumiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

ASUKA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Terumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めての利用でした。スタッフの方々の対応が素晴らしく、お料理なども大変満足致しました。期待を裏切らない素晴らしい旅館です。
Stayed 1 night in Aug 2023

10/10 Excellent

Naoki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すばらしいお宿でした
Stayed 1 night in Aug 2023

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
とても居心地の良い旅館です。
Stayed 1 night in Aug 2023

4/10 Poor

Hiromi

Disliked: Cleanliness, property conditions & facilities, room comfort
初めての加賀屋
日本一の旅館と聞いていたのでとても期待してました。 お部屋は広く窓から見る景色も良かったのですが大浴場の隅々の黒いヌメリなどがとても気になりました。お料理も美味しかったのですがお値段とは合致してない様に思えました。このお値段だともっと良い旅館は九州には沢山あります。 期待してただけに少々残念な気持ちになりましたが宿泊してみないとわからないのでよい経験になりました。
Stayed 1 night in Jun 2023

10/10 Excellent

alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 1 night in Jun 2023

10/10 Excellent

Yasuyuki

Stayed 1 night in May 2023

10/10 Excellent

TSZ FAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
景觀一流, 服務優秀, 食物很好.
Stayed 1 night in Jan 2023

10/10 Excellent

akihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋係の方の心遣いが素晴らしい また設備も申し分なし

10/10 Excellent

Harumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

matsukawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

miyuki

Stayed 1 night in Nov 2022

8/10 Good

NAOYUKI

Stayed 1 night in Sep 2022

10/10 Excellent

Kanae

Stayed 1 night in Jul 2022

8/10 Good

KOUDAI

Stayed 1 night in Jun 2022

8/10 Good

NORIKO

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
掃除は行き届いており、快適に過ごせました。
Stayed 1 night in Apr 2022

10/10 Excellent

REIKO

Stayed 1 night in Apr 2022

10/10 Excellent

TAKESHI

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもとても良い！
とてもよかったです。 部屋もアップグレードしていただきました。 事前にオミクロン株感染拡大を少し危惧していることを伝え、対策状況を確認しました。 滞在中も不安に思うことは、全くありませんでした。到着から出発までほんと気持ちよく過ごさせて頂き、また訪れたいと強く思いました。
Stayed 1 night in Feb 2022

10/10 Excellent

keiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理が大満足でした。いろいろな場面で心遣いがあり、また行きたいと思います。
Stayed 1 night in Dec 2021

10/10 Excellent

YURIKO

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

TOSHIYA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

maki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理はそこそこでした いろいろと館内を楽しむ施設やイベントが有り楽しめました スタッフの対応は良く訓練されてます
Stayed 1 night in Nov 2021

10/10 Excellent

Masaki

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
食事はさすが 施設はそこそこ古い 料金が高くてそうそう来れない
Stayed 1 night in Nov 2021

10/10 Excellent

ISHIHARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Katsuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすが加賀屋さん！
街側の部屋でしか予約が取れなかったのに当日は雪月花の海の見える、ツインベッドルームのある広い部屋に案内されました。結婚記念日の宿泊を知って、女将さんからのお祝いの夫婦茶碗をいただき恐縮いたしました。従業員の皆さんの接客にプライドのようなものを感じられ、さすがだなと感じました。
Stayed 1 night in Oct 2021

10/10 Excellent

Kyoko

Stayed 1 night in Sep 2021

10/10 Excellent

EMIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とにかく清潔
食事の豪華さ美味しさはもちろんのこと、大浴場での心配りに感動しました。お部屋から履いて行った草履は番号札で管理、戻る時には全て履きやすい方向に綺麗に並べてあり広々としたスペースで慌てずにすんだ　バスタオルも2〜3箇所に置いてあり清潔感があり置きっぱなしではなく係の方が減ってきたタイミングを見計らって順次補充されてる印象を受けた。大袈裟ではなく髪の毛一本落ちていない　結構長めに温泉に浸かったが浴場と脱衣場の間の体を拭く所にクーラーがついていたので汗が噴き出さず、ちゃんとクールダウンして浴衣が着れた。大浴場もお部屋も備え付けのドライヤーが全てナノケア（新しい機種）だったのでわざわざ持って行ったがお借りした。他には浴室の滑り止め、お風呂場用車椅子、赤ちゃん用沐浴桶、子供イスなどなど　とても清潔で使いやすいように置いてあった。どの年齢層にもありがたいおもてなしでした。
Stayed 1 night in Sep 2021

10/10 Excellent

Yumi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
凄く良かったです❣️
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

JURI

Stayed 1 night in Aug 2021