Restaurant
Check availability

Reviews of The RYOKAN O

3 out of 5
The RYOKAN O
2-2-24 Otamachi, Nakatsugawa, Gifu

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in May 2024
Response from The RYOKAN O on 21 May 2024
Dear Robert,Thank you very much for staying at our hotel.Thank you for your compliments to our staff.It is an encouragement to us.We will continue to strive for customer service that will please our guests.We look forward to welcoming you again.

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, and the place was very well kept. The only problem is the bathrooms for the men are on the third floor and for the women on the second floor. For an older man who gets up a lot to use the bathroom, it meant climbing stairs Every time.
Stayed 1 night in May 2024
Response from The RYOKAN O on 21 May 2024
Dear Jonathan,Thank you very much for staying at our hotel.We appreciate your kind words of praise.However, we apologize for the inconvenience regarding the restrooms.We will take this into consideration when assigning rooms in the future.We look forward to welcoming you again.

10/10 Excellent

Nai Shun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service is superb!
Stayed 1 night in Apr 2024
Response from The RYOKAN O on 3 Apr 2024
Dear Nai shun,Thank you very much for staying at our hotel.We appreciate your compliments!It is an encouragement to us.Our entire staff will continue to make every effort to please our guests.We look forward to welcoming you again.

8/10 Good

Jolanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to the station and a bus stop for Magome. Staff was polite and helpful. We liked traditional Japanese style rooms. It would be nice to heve better breakfast selection.
Stayed 1 night in Mar 2024
Response from The RYOKAN O on 28 Mar 2024
Thank you very much for staying at our hotel.Thank you for liking our hotel.It is an encouragement to our staff.We look forward to welcoming you again.

4/10 Poor

WAYNE

Disliked: Staff & service, property conditions & facilities, room comfort
Strongly not recomeended
Don't be fool up by the name Ryokan, it's merely a hostel. Shared small shower and toilet. No lift but staircase, be careful if you bring big luggage. Most importantly we paid 32k YEN for 2 persons which can stay much better accomodation in other cities. Think twice before you make reservation with this place.
Stayed 1 night in Sep 2023
Response from The RYOKAN O on 7 Oct 2023
Dear Wayne, we are sorry that you couldn’t be satisfied with our place.However, as written, where you stayed is our only spacious family room and the price is same up to 4 people. Hence, because you stayed with 2 people the price per person was comparatively expensive.Having said that, we will strive for improving our service going forward. Thank you very much for staying at our place.

6/10 Okay

Jia En

Travelled with group
Liked: Cleanliness, staff & service
Very near Nakatsugawa JR station with friendly staff and 7-11 not too far. The corner room I stayed at had no dark curtains though - the room lit up pretty early in the morning. Shared bathroom was alright, as well as common water dispenser and microwave. Free welcome drink is nice!
Stayed 1 night in May 2023
Response from The RYOKAN O on 8 Jun 2023
Thank you very much for staying at our hotel.And thank you for your wonderful review.It is an encouragement to our staff.We hope you will have the opportunity to stay with us again.

8/10 Good

D S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for Kiso Valley
Good base for a stay of a few days in the Kiso Valley - including for a day walk on part of the Nakasendo trail. Just a short walk from Nakatsugawa JR station. One suggested improvement: Provide inside slippers for tourists with big feet - those provided were impossible given I take a size UK12 shoe!
Stayed 3 nights in Apr 2023
Response from The RYOKAN O on 8 May 2023
Thank you very much for using our hotel this time.We will do our best to satisfy our customers.We are looking forward to seeing you again.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided a unique experience.
Stayed 2 nights in Apr 2023
Response from The RYOKAN O on 20 Apr 2023
Thank you very much for staying at our hotel.Thank you for your wonderful evaluation.Our staff will continue to make every effort to please our guests.We hope you will have the opportunity to visit us again.The RYOKAN O

10/10 Excellent

David

Stayed 1 night in Oct 2022
Response from Takashi on 28 Nov 2022
Hi David, thank you for your wonderful review! Many apologies for this super late reply. We are still struggling with this Expedia system... Wish you all the best!!

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Yhsjd
Stayed 2 nights in Mar 2024
Response from The RYOKAN O on 28 Mar 2024
Thank you very much for staying at our hotel.We hope you enjoyed the atmosphere of our hotel.We look forward to welcoming you again.

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で行きやすい。トイレ風呂が共用でも大丈夫なら、安くて良い所だと思います。和室なので畳の部屋でごろんと出来て良いです！
Stayed 1 night in Jan 2024

2/10 Terrible

ゆきひこ

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The RYOKAN O on 27 Jan 2024
ゆきひこ様この度は当館にご宿泊いただき誠にありがとうございました。また、お忙しい中ご評価いただきありがとうございます。お客様にご満足いただけるサービスを提供できなかったこと、お詫び申し上げます。今後の改善の為に、ご満足いただけなかった点を教えていただけますと幸いです。またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

カケト

Stayed 2 nights in Jan 2024

8/10 Good

マモル

Stayed 1 night in Aug 2023
Response from The RYOKAN O on 1 Oct 2023
この度は当館をご利用いただき誠にありがとうございました。ご評価をいただきスタッフの励みになります。またのお越しを心よりお待ちしております。

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from The RYOKAN O on 20 Sept 2023
この度は当館にご宿泊いただき誠にありがとうございました。素晴らしいご評価をいただき感謝申し上げます。これからもお客様に喜んでいただけるよう努力していきます。またのご来館を心よりお待ちしております。

6/10 Okay

SEOK JI

Stayed 2 nights in Mar 2023
Response from The RYOKAN O on 8 May 2023
Thank you for using our hotel this time. We are looking forward to seeing you again.

8/10 Good

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
最低限のサービスで十分な方にはおすすめします。
テレビはありません。Wi-fiはありますので、暇潰しできます。 トイレとシャワールームは共用です。宿泊料金を考慮すると妥当だと思います。 22時〜7時までスタッフが不在になります。 階段が急なのでご注意ください。 近くにある飲食店の多くが早く閉店します。コンビニで買ってきた食事をフリースペースで食べました。
Stayed 1 night in Jan 2023

4/10 Poor

Hatsuko

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
綺麗にリノベーションはしてありますが、元々の建物が古く、隣の小さなくしゃみも聞こえます。部屋にトイレは無く、女性は２階、男性は３階のトイレと決められていてかなり不便。朝ロビーに降りて来て、スタッフがいてもこちらから挨拶をしないと 何の声掛もありませんでしいた。普段の生活であまり挨拶することなく生活している若いスタッフによって立ち上げられた会社なのでしょうが ちょっと違和感がありました。
Stayed 2 nights in Nov 2022
Response from 旅館オーナー on 28 Nov 2022
Hatsukoさま、この度は大変貴重なアドバイスを頂きありがとうございます。施設については、何分古い建物を改装しており出来ることが限定されてしまいますが、接客については頂いたご指摘を真摯に受け止め、これからのゲスト様に少しでも快適に過ごしていただけるよう改善して参ります。

10/10 Excellent

Shiori

Stayed 1 night in Sep 2022

8/10 Good

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
冷蔵庫が小さすぎて
冷房庫が小さくて全く冷えなかった点を除いて、 良かった。
Stayed 2 nights in Sep 2022

10/10 Excellent

みつたか

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に綺麗でとても良かった。
Stayed 1 night in Jul 2022
Response from The RYOKAN O　フロントスタッフ on 15 Jul 2022
みつたか様 この度は当館にご宿泊いただき誠にありがとうございます。 嬉しいご評価を頂き、スタッフ一同感謝いたします。 またこちらへお越しになることがありましたらご利用ください。

10/10 Excellent

chiharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
くつろげます
リノベーションされていて、大変清潔感がありました。 水回りは共用ですが、とても使いやすく良かったです。 自宅に居るようにくつろげました。
Stayed 1 night in Nov 2021

10/10 Excellent

NAOYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

AOKI

Stayed 1 night in Aug 2021

10/10 Excellent

Yusuke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オシャレな旅館
古い旅館をリノベーションしたと言うことで凄くオシャレな宿でした。 フロントの方も親身になって親切に対応していただき、ありがとうございました。
Stayed 1 night in Aug 2021
Response from The RYOKAN O on 9 Aug 2021
Yusuke様 この度は当館をご利用頂き誠にありがとうございます。嬉しいご評価と口コミを頂きスタッフ一同励みになります。またのお越しをお待ちしております。

10/10 Excellent

Sazuki

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔・フレンドリーな宿！
リノベしてあり内装は新しく、エントランスから廊下、シャワールーム、トイレ、もちろん部屋も大変清潔な印象でした。遅い時間のチェックインでしたが親切・フレンドリーに対応いただき好感が持てました。一階のカフェも居心地が良く◎。クラフトビールが美味しかった。朝食はやっていませんでしたが、隣の喫茶店で朝７時半からサービスのサラダがつくモーニングが400円でいただけました。また利用したいと思います。
Stayed 1 night in Nov 2020
Response from The RYOKAN O スタッフ on 19 Nov 2020
ゲスト様、この度は当館The RYOKAN Oをご利用くださり誠にありがとうございます。 素晴らしい評価を頂き感謝と共に、今後もより一層ゲストの皆様に快適に宿泊頂き、喜んで貰える宿作りを進めてまいります。 また是非機会がありましたらお立ち寄り下さい。