Dear Tracey Kavanagh,Thank you for staying with us and taking the time to share your feedback about your recent stay at our hostel. We sincerely apologize for any inconveniences you experienced during your time with us.We are sorry to hear that the property did not meet your expectations based on the online photos. We understand the importance of accurately representing our facilities, and we will review the images to ensure they reflect the current condition of the lounge area. We appreciate your feedback regarding the lounge's comfort and size, and we will explore ways to enhance the seating arrangements for our guests' convenience.We apologize for the lack of hanging space in your room. Your comment has been noted, and we will assess the feasibility of adding hooks or hangers to provide a more convenient solution for our guests.We sincerely apologize for the noise disturbance you encountered during your stay. We understand that a peaceful environment is essential for our guests' comfort, and we will review our soundproofing measures to minimize any future disruptions.Your feedback regarding the cleanliness of the walls and ventilation ducts is duly noted. We strive to maintain a high standard of cleanliness throughout our property, and we will address these areas promptly to ensure a more pleasant environment for our guests.Once again, we apologize for the inconveniences you faced, and we appreciate your constructive feedback. We take your comments seriously and will use them to improve our services and facilities.If you have any further concerns or if there is anything else we can do to assist you, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Hostel Casa Noda.

けいこ ふじさき　さまご宿泊いただき、誠にありがとうございました。長崎で素晴らしい旅をお過ごしいただけましたことを願っております。またの機会にお会いできることを心よりお待ちしております。