Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom bangalore

Cosy hotel by the beach

Posted 09-May-2015
Pros: The location, service and staff
Cons: Maintenance can be better. Some facilities need an upgrade.
Location: being in the vicinity of Juhu must-see spots like The Juhu beach, Prithvi Theatre, some of the finest restaurants and the star homes and boutiques
We had a great stay at the hotel from 1st to 4th May. From the time we checked in the stay was beautiful. The staff was friendly and hospitable and the room facilities were pretty good. Although we did nt get a sea facing room, the sight of the sea from the breakfast hall made it up. Being able to go to the beach from the rear door was one of the best parts of the stay. my daughter enjoyed the swimming pool. we also enjoyed being in the vicinity of Juhu must-see spots like The Juhu beach, Prithvi Theatre, some of the finest restaurants and the star homes. Everything was hop, skip and jump from the hotel. Overall a good experience.
3 out of 5
by A verified travellerfrom Bordeaux

Bon hôtel mais attention aux arnaques!

Posted 27-Apr-2015
Hotel très agréable et très confortable. Le personnel est sympathique et aux petits soins. Problème d'insonorisation (courant dans tout Bombay). L'hôtel se situe en bout de piste de décollage de l'aéroport et le bruit est infernal toutes les 3 minutes. Attention aux arnaques: tous les prix annoncés sont Hors-Taxes et sans pourboires. Hôtel Très cher.
2 out of 5
by A verified travellerfrom London

Poor Service

Posted 14-Apr-2015
Pros: Breakfast was good & a variety for vegetarians was available. However, they only offered tea, coffee & juices. They need to include hot chocolate.
Cons: Please see the experience we received and hence there is a lot of improvements that need to be made.
Cleanliness of the hotel was good. The room cleaners and the concierge people were quite friendly and provided a good service. However, the service we received from the reception was quite poor. On check-in, our room did not have toilet roll and when we called the reception, it took them 45 minutes to bring the toilet roll. We had free wi-fi. However, when we requested for the password details, they said that we had to pay. Informed them that this was not the case. They then checked their details and confirmed it. It then took them nearly 12 hours to provide us with the password and this is after chasing them about five to six times. On check-out, once again they asked us to pay for the usage of the wi-fi. This was quite frustrating as they do not seem to have proper systems in place. Also, when we booked the hotel, there was airport transfer to be provided. However, the hotel did not bother contacting us regarding this. We had to contact them and chase them constantly. On their systems, they had noted that we had two way free airport transfer. However, on check-out, they said that we only had a one-way airport transfer and hence had to pay for the drop off. We were not quite impressed with the level of service received.
3 out of 5
by A verified traveller

Nice hotel, value for money

Posted 12-Apr-2015
The Lobby Manager was really thick - questioned my booking with Expedia and said that my children aged 13, 15 should pay a supplement of Rs1000 per night per room. I had booked 2 rooms, 1 ADULT, 1 CHILD in each room and the Expedia booking was correct. It wasn't after an hour, when finally the Assistant sales Manager came, he confirmed the booking was correct. To top it, we received 2 cars for 9 passengers on arrival at Mumbai airport and the lobby Manager could not understand where the luggage would fit. We had 4 rooms between us and should have received 1 car per room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the Beach

Posted 22-Mar-2015
Pros: Beach front
Cons: Should have excess to free WiFi. Food standard.
Location: Lots of nice resturants near by
overall we enjoyed our stay. Restuarant food need improvement especially Pizza.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kenya

Pool area could be better taken care of

Posted 13-Mar-2015
Pros: Nice small hotel. Can be better but space limited.
Cons: Food!Aeroplane noise specially at night.
Location: Central location. Near both airports.
Nice clean rooms. The inhouse room menu is good but the chef doesnot know what he is cooking at times. I had asked for some potato dish which came without a sauce. How was I supposed to eat the same. The fod manager should ask chef to prepare each dish abd see whar he is serving. There is no connection between chef who set the menu and person cooking the same.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockholm

Mesta är fint men blandat utseende på deluxerummen

Posted 03-Mar-2015
PLUS: -Hotellet erbjuder AirPort pickup om man bokar via Expedia. -Fick tidig check in (kl.08) efter endel diskuterande men fick vänta 2tim annars skulle dem ha full-betalt. -Trevlig städ&frukost personal. -Bra frukost-omelett. -Bra gym. MINUS: -Oresonlig Manager, klagade på att golvet knakar (VÄLDIGT MKT) men fick som svar att trägolv alltid knakar.... Tog en hell del klagande och energi innan man fick gehör. -Icke gratis WiFi. -Havet/stranden är så smutsigt att man inte badar här. -Poolen området är inte jättemysigt, men helt ok. -Indiska utbudet på frukosten smakar inte så bra.
5 out of 5
Recommended
for Couples
by indumatifrom Calgary.. Canada

Excellent hotel

Posted 22-Feb-2015 on Hotels.com
Fabulous hotel with excellent ambiance, nice location with swimming pool and access to juhu beach. Good food,lounge and secure facility. 10/10...Excellent services....We will always cherish the memories and good times...Looking forward for future stays.Definitely recommend this hotel.
2 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 14-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by indufrom Calgary

Jewel in the crown

Posted 11-Feb-2015 on Hotels.com
Amazing and Awesome.. Excellent ambience, luxury.... 10/10