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Reviews of Residence Inn by Marriott Palo Alto Mountain View

3 out of 5
Residence Inn by Marriott Palo Alto Mountain View
1854 W El Camino Real, Mountain View, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 320 out of 581 reviews" "
Rating 8 - Good. 182 out of 581 reviews" "
Rating 6 - Okay. 46 out of 581 reviews" "
Rating 4 - Poor. 19 out of 581 reviews" "
Rating 2 - Terrible. 14 out of 581 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

MARIA

Liked: Cleanliness, staff & service
The rooms has been recently remodeled. The property is located in a busy and noisy street. The common areas- pool, basketball court, and restaurant area are very tight. The few tables are crowded, breakfast was not fully replenished close to the end of the breakfast time, and the room was not clean
Stayed 1 night in Apr 2024

10/10 Excellent

Yodelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

I love it
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at front desk. Nice, spacious rooms with convenient kitchens. It was perfect for our 2 night stay. Breakfast was also convenient and appreciated!
Stayed 2 nights in Mar 2024

10/10 Excellent

Yodelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay! very comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting for a family. 2 beds plus sofa bed, and 2full bath and a full kitchen are all helpful to make your trip easier.

8/10 Good

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
I usually stay at a Residence Inn when I am in this area. I pick either this one or the one closer to Palo Alto. I like both hotels. The staff have always been very nice, helpful and friendly. This one has more street noise but it is not bad. My only other complaint I have is you almost have NO choice but to purchase the paid internet service. The free internet service, no matter what room you stay in is SO bad and my cellular data does not work very fast either at this hotel. It is not expensive to use the paid internet service so that's a plus.
Stayed 1 night in Jan 2024

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel I usually stay at a Marriott Residence Inn if I can. Always a good place to stay. The area is a little busy but a lot of choices when it comes to food and shopping options close by.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Christopher

Business traveller
Liked: Property conditions & facilities, room comfort
Very Average.
Please don't get me wrong this is a pretty decent hotel. But I recently stayed in 1528 my bathtub had hair in it and not hair from someone's head, the elevator control panel has some dried up something on it and it was their for the full 3 days. The breakfast was average, the turkey Canadian bacon was just heated up.
Stayed 3 nights in Dec 2023

6/10 Okay

Sharon, Oakland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very thin walls so could hear everything next door
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Dec 2023
Thank you for your valued feedback. We are sorry for the issues you encountered.

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable.
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Dec 2023
Thank you for your stay!

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 11 Dec 2023
Thank you for your stay!

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good safe area
Stayed 1 night in Aug 2023

4/10 Poor

Siddhartha, San Francisco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fixtures in the room and the kitchen are really run down. The shower wasn't working properly. The air conditioner didn't work. I would not recommend this place.
Stayed 1 night in Jul 2023

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and kindness
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had one of the best hotel experiences ever at this Residence Inn. I cannot speak highly enough of the staff, the amenities or the room. Everything was amazing 10/10 will be returning
Stayed 1 night in Jul 2023

10/10 Excellent

Kristin

Stayed 1 night in Jun 2023

10/10 Excellent

Haruhi

Stayed 20 nights in Jun 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and well-equipped. The negative was that we discovered that we were charged for parking and we didn't have a car.
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Gerard, Bakersfield

Stayed 1 night in Jun 2023

2/10 Terrible

purnima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very busy hotel.
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Kendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Felt safe. No ice machine except at the front desk. Very inconvenient. Needed fresh towels and had to hike to the front desk to get those as well.
Stayed 2 nights in May 2023

10/10 Excellent

loris, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 1521, very nice room
Stayed 2 nights in Apr 2023

10/10 Excellent

Roxanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I really like this property, the only thing I did not like was having to pay parking to practically park in the street. Everything else was great.
Stayed 1 night in Apr 2023

8/10 Good

Harold

Stayed 3 nights in Mar 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit old
Stayed 1 night in Feb 2023

10/10 Excellent

Tiffany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and service was great!
Stayed 4 nights in Feb 2023
Response from Lulu on 17 Feb 2023
Dear, Tiffany,Thank you for sharing your hotel stay experience. We are glad you enjoy your stay and had the cleaning service up to your expectations.

10/10 Excellent

Nga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jan 2023
Response from lulu on 17 Feb 2023
Dear Nga,Thank you for staying at the Residence Inn Mountain View. We are glad you had a great stay.

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spotless. I have a dog, and I'm used to pet-friendly hotels smelling like a bunch of dogs (even with a pet-cleaning fee, which makes me believe most pet-cleaning fees are scams.) My room, however, was immaculately clean and fresh. The front desk was friendly, check in and check out were easy, and the breakfast was actually decent. Overall, I'd stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite the value! We have a 1 br plus loft with bed, with kitchen and 2 bathrooms. Spacious and comfortable
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Leah

Business traveller
Disliked: Room comfort
Felt surprisingly unsafe , especially for a chain
Hotel did not meet expectations of Marriot residence inn. My deadbolt did not work so I did not feel safe, especially as a female solo traveler in the first floor with large windows. The blinds did not shut all the way and there was a man sitting in a parked car directly looking into my hotel room. The standing lamp flickered. Overall, not a safe or welcoming hotel. Staff was friendly, at least!
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn
It was a great stay. Room was awesome and got free breakfast!
Stayed 1 night in Nov 2022

6/10 Okay

Konrad

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2022

4/10 Poor

Vladimir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do you like gambling? If you get a room near highway you won’t be able to sleep due to noise and whole building shaking from passing trucks. If you get a room further away, its a perfect place to stay.
Stayed 2 nights in Oct 2022

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as we were attending a soccer tournament for the weekend. The room was clean and had a kitchen which was great but we didn’t use it. Appreciate the hot breakfast in the morning.
Stayed 1 night in Sep 2022

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on 20 Sept 2022
We truly appreciate your feedback! Thanks for staying with us!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very quiet. The only thing that needs to be improved is the pool. It wasn't clean
Stayed 2 nights in Sep 2022
Response from General Manager on 20 Sept 2022
We truly appreciate your feedback! Thanks for staying with us!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot Residence Inn Mountain View
The stay was very nice. Room was great, very comfortable. Pool area was also good Breakfast was average.
Stayed 1 night in Sep 2022
Response from General Manager on 14 Sept 2022
Thank you for your stay!

6/10 Okay

Wei

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room is big, bed is comfortable.
Stayed 1 night in Aug 2022
Response from General Manager on 14 Sept 2022
Thank you for your stay!

8/10 Good

Wenzhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 14 Sept 2022
Thank you for your stay!

10/10 Excellent

May, Los Angeles

Liked: Staff & service, property conditions & facilities
Quiet! Convenient!
Stayed 1 night in Aug 2021
Response from General Manager on 3 Aug 2022
Thank you for your stay!