Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Mt. Pleasant TX

2 out of 5
Super 8 by Wyndham Mt. Pleasant TX
204 Lakewood Dr, Mount Pleasant, TX

Reviews

7.0

Good

Rating 10 - Excellent. 87 out of 303 reviews" "
Rating 8 - Good. 84 out of 303 reviews" "
Rating 6 - Okay. 52 out of 303 reviews" "
Rating 4 - Poor. 29 out of 303 reviews" "
Rating 2 - Terrible. 51 out of 303 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shunda

Travelled with partner
Disliked: Amenities
It was awful & I didn’t even stay. I gave back my key & immediately asked for a refund. I will NEVER book or reserve a room there again.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Shunda, We're sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team to discuss your concerns further. Your comfort and satisfaction are important to us, and we would like the opportunity to address any issues you may have encountered.

4/10 Poor

Crystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked our room in advance. We were to have a 1 KING instead got what felt like two full size beds. Which would have possibly been ok but the one bed the sheets were either dirty or stained. Bathroom dirty. Carpet was gross. The staff was unpleasant and couldn’t hear him through a window. Which by the way said lobby closed at 11pm. Checked in at 10pm. Lobby still locked at 8:30am. If you’re that scared of the public you’re in the wrong profession. Not impressed at all.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Crystal, We regret to hear about your experience and apologize for any inconvenience. Our team aims to provide top-notch service and clean accommodations, and we're sorry this wasn't your impression. Your feedback will be shared with the appropriate departments for improvement moving forward. We appreciate your insights and hope you will consider giving us another chance in the future.

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great place for the price.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Matthew,We are delighted to hear that you found our hotel to be a good value for your stay. Your feedback is important to us as we constantly strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Howard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Stayed 2 nights in Jan 2024
Response from Manager on 30 Apr 2024
Hello Howard,We regret to hear about your experience. Your feedback is valuable in helping us improve our services for all guests in the future. We encourage you to reach out to our management team to discuss this matter further.

4/10 Poor

Kyle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place was not great. No breakfast, even though advertised. Stained towels and bedsheets. Had a BIG spider in the room. Many broken objects in the room (101) from door lock, light fixture, floor moulding, to the shower dripping. While I don't expect 5-star hotels service, this was not worth the GOUGED price that was charged for Solar Eclips.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Kyle,We apologize for the inconvenience you experienced during your stay. These concerns will be shared with our team for further review and improvement. Your feedback is valued and we encourage guests to reach out to us directly regarding any issues encountered during their stay. Thank you for bringing these matters to our attention.

6/10 Okay

Brian

Liked: Staff & service
They lost our reservation. But they were able to accommodate us.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Brian,We regret any inconvenience caused by the reservation error and appreciate your understanding. We're glad that our team could still provide you with accommodation during your stay. Should you have any further concerns, please reach out to our management team. Thank you for your feedback.

2/10 Terrible

Judah

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room was smelly, dirty. Found package of unused condoms wedged between the mattress and box spring.
Stayed 5 nights in Mar 2024

2/10 Terrible

Jillian

Travelled with pets
Disliked: Amenities, property conditions & facilities
The room smells, the tv didn’t work, there are cigarette stains on the sheets. I am in a room behind the main structure and do not feel safe. There is one very shabby blanket and the floor is disgusting. I am being generous in giving one star. This place is a dump
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jillian,We are sorry to hear about your experience at our hotel. Please be assured that we take all feedback seriously and will pass your comments along to the management team for review. Your safety and comfort are our top priorities, and we regret if we fell short in meeting your expectations. We appreciate you bringing these concerns to our attention.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Jan,We appreciate you taking the time to share your feedback with us. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Rusti

Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Rusti, We appreciate you choosing to stay with us. We encourage you to reach out to us directly with any concerns you may have had during your visit. Your satisfaction is our priority, and we would love the opportunity to address any issues you experienced.

2/10 Terrible

RICH

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello RICH,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANYWHERE ELSE!!
I have stayed at some pretty rundown places in my time but this one takes the crackhead cake. This is a place better suited for alley access in a slum. I turned right around and left this place. It was absolutely disgusting from a cleanliness standpoint. Its one thing to be run down but its another thing to put absolutly no effort into cleaning. A turd left in the toilet, dried waterspots on the floor, grimy streaks of dried liquid running down the walls, dirt and debris on the floor, hair on the pillows, smells like roaches, cigarette burns on the comforter in a non-smoking room Reservation, the list goes on. Room 133, should be burned to the ground! I left without my money and they can keep it. I'd happily pay to not stay there!
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello David, We are sorry to hear about your recent experience at our hotel. We take all feedback seriously and will address these cleanliness concerns with our housekeeping team. Your detailed comments will help us improve our services for future guests. We encourage you to reach out to our management team directly to further discuss your stay. Thank you for sharing your feedback with us.

8/10 Good

Cpt Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Cpt Larry,We are pleased to hear that you enjoyed your stay with us! If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Travis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Marajuana Room
The room was ice cold, and smelled like someone had smoked marajuana for days. The door going into the room would only open half way. The bed covering had multiple cigarette holes and smelled like skunk. The outside hallway was trashy and full of dirt and mud!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Travis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide our guests with a comfortable and pleasant environment, and we take your concerns seriously. We encourage you to contact our management team directly so they can address your specific issues.

10/10 Excellent

Cpt Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 19 Jan 2024
Hello Cpt Larry,We are delighted to hear that you had an exceptional experience during your stay with us. We strive to provide our guests with the highest level of service and it is wonderful to know that we met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 19 Jan 2024
Hello Antoinette,We are stoked to know that you had an top-notch experience during your stay with us. Your perfect 10 rating means a lot to us! If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.

4/10 Poor

ANEL

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello ANEL, We're sorry that your experience at our hotel didn't meet your expectations. We would appreciate it if you could provide us with more feedback so that we can work on improving our services. Please feel free to reach out to us directly so that we can address any specific concerns you may have had.

4/10 Poor

Roxanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Please remove from choices
Scummy. Leaky toilet, not sure if the towels were washed and changed out, they were rags so didn't feel safe to shower and use. Pillows were flat and from another century. All around dirty place. On a good note the bedding was clean and the flooring was laminate. Will never stay at a Super 8 again
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Roxanne, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We pride ourselves on maintaining high cleanliness standards and will use your feedback to address any maintenance and housekeeping concerns. Guest satisfaction is our top priority and we appreciate your feedback as it helps us improve.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Christian,We're thrilled to hear that you had such a wonderful stay with us! We truly appreciate your kind words and are delighted to know that we exceeded your expectations. Do let us know if there's anything we can do to make your next visit even more exceptional. We can't wait to welcome you back!

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing the bathroom is small
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Beatrice,Thank you for sharing your feedback regarding the size of our bathroom. We value your input and apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and hope you were able to enjoy the other aspects of your visit.

8/10 Good

Tom

Disliked: Amenities
Clean and very convenient
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Tom,Thank you for highlighting our hotel's cleanliness and convenient location. We strive to provide a pleasant experience for all of our guests. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Vernice

Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Vernice, We're sorry to hear that your experience at our hotel was not satisfactory. We would appreciate it if you could reach out to us directly to discuss any specific issues you encountered during your stay. We value feedback from our guests and would like the opportunity to address and resolve any concerns.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Roaches and the door was not sealed.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

William

Business traveller
Disliked: Cleanliness
Just an average hotel. Never saw breakfast, there was a breakfast corner in the lobby but I never saw anything out. Floor (tile) in room had sand all over. But the bed was comfy and it was quiet.
Stayed 2 nights in Dec 2023
Response from Manager on 11 Dec 2023
Hello William, Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfy and the hotel quiet during your stay. We apologize for any inconvenience caused by the absence of breakfast options and the condition of the floor in your room. We appreciate your comments and will take them into consideration to improve our services.

6/10 Okay

Brian

Disliked: Staff & service, amenities, property conditions & facilities
Cracks all in the ceilings and walls. Roaches in the bathroom
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Brian, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Ebony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE: DO NOT STAY HERE UNLESS YOU WANT YOUR HOME TO BE INFESTED!!!! We arrived and within 30-45 minutes we were packing our stuff and running out of there. We got to our room and we started to unpack, I had some lavender bed pillow mist that I travel with and sprayed the air in the room as well as the bed since the room was a little stale and damp smelling. Me and my fiancé went out for about 20 minutes and came back to our room to begin unpacking and getting dressed for thanksgiving. We had about 30minutes before we needed to be back on the road to see family for dinner. It started in the restroom, the lights didn’t work and I made a note to let the office know. Then I saw something black in the tub. I moved in closer and that’s when I saw antennas moving. I screamed asked my fiancé to double check that I was seeing a roach and he looked and said yup that’s right. I immediately begin checking the room the walls had some smaller babies crawling down the walls and I lost it and started frantically shaking out the stuff we had unpacked and started throwing stuff back in to our suite cases. As I was at the desk packing my things I pick up my bag and there was a huge adult roach sitting right on the table ready to hop in my bag. I took several pictures and a couple videos as proof! DO NOT STAY HERE! THEY ARE TRYING TO NOT REFUND MY MONEY!
Stayed 3 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Ebony, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jose Luis, Mount Pleasant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The door in my room would not close, the receptionist suggested using the top lock latch to keep it shut, i suggested another room. Went to my other room, there was hair in the shower, the bed was done neatly when i removed the sheets, there was hair, and the sheets were dirty like they havent been changed, i requested a non smoking and was given a smoking room, the receptionist stated “well you can smoke if you want too”, other than the noisy top floor neighbors or the heavy weed smell, the area was quiet, right off I30. I requested a refund and went across the highway. A bit more pricey but quiet great service with clean rooms, no heavy weed smell.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Jose Luis, Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you encountered regarding the door not closing properly and the cleanliness of your room. We strive to provide a satisfactory experience for all our guests and we will address these issues with our team to ensure they are not repeated. We appreciate your understanding and hope you will consider staying with us again in the future.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Not a place to go if you actually want to rest
We got two rooms and they ended up being on opposite sides of the facility, instead of next to each other. Both rooms had issues. Room 1 has no working a/c and was very stuffy, making sleep impossible. Room 2 had sticky stuff all over the floor, which was nasty to step on. The walls were paper thin so we could hear the upstairs people walking or doing who-knows-what all night. The beds were not very comfortable. The towels smelled soured and we only got one large towel in one of the rooms. The breakfast was included was one variety of cereal and that's it. On one night the police showed up. It was definitely a sketchy place and we would definitely not recommend it to anyone who needs a good night's sleep.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Dear Guest, Thank you for sharing your recent experience. We apologize for any inconvenience caused by the room allocation and the issues you encountered during your stay. We appreciate your feedback regarding the AC, cleanliness, noise, and breakfast selection. We will address these concerns with our team to ensure a more pleasant stay for future guests. We value your recommendation and apologize for any discomfort caused.

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
One word - roaches, roaches, roaches, and more roaches. The place smelled of roaches, no doubt there was dead roaches under the carpet, in the walls, and under the furniture that hadn't been moved since the place was built. Even a liberal spraying of Pooh did little to lessen the stink. The tub had the beginnings of black mold coming from under the chalking of the tub. We cut short our stay because we could no longer tolerate the roaches, the stink of roaches, the stink of too many sweaty bodies and bare feet, carpet that hadn't been shampooed since it was installed, half-assed cleanings, and management who doesn't care. I would not house my dog in such a deplorable room.
Stayed 3 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello john,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We take these matters seriously and will address them with our housekeeping and maintenance teams. We encourage guests to reach out to management directly with any issues to ensure a prompt resolution.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Whitney,Thank you for your fantastic review! We are thrilled to hear that you had such a wonderful stay at our hotel. Our team works hard to provide excellent service and a comfortable experience. We appreciate your kind words and hope to welcome you back in the future for another great stay.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Andrew, Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience you may have encountered during your visit. We strive to improve our services continually, and we'll take your comments into consideration to enhance the overall guest experience. If you have any further concerns, please reach out to our management team directly.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Creepy cheap Grimy
The door to the first room would not lock except from the inside man said he would repair it but fid not. I moved to another room, and lock would not work on it either but we got this one to work. Big spot on bed spread. Men smoking very near my door and this makes me afraid because I could be rushed when I open my door. The breakfast was a joke.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Ronald,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We have noted your feedback regarding the lock and the condition of the bedspread. We take guest safety seriously and will work on improving our lock systems. We appreciate your feedback on the breakfast and will use it to make necessary improvements. If you have any further concerns, please reach out to our management team directly.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
No hot water, no breakfast was provided. Door was not locking properly.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate you bringing these issues to our attention, and we will address them promptly to improve the guest experience.

4/10 Poor

Sabine

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t very clean and room smelled
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Sabine,We apologize for any inconvenience you may have experienced with the cleanliness of your room. We appreciate your feedback and will share it with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.

6/10 Okay

Cpt Larry

Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Cpt Larry,Thank you for taking the time to rate our hotel! We appreciate your positive feedback and are delighted to hear that you had such a fantastic experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back again in the future for another great stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Dear Guest,Thank you for taking the time to share your review. We appreciate your feedback and we're glad to hear that you had such a fantastic experience during your stay. We strive to provide exceptional service to all our guests, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another remarkable stay.

2/10 Terrible

Gayla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Gayla,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will strive to improve our services.

8/10 Good

DAVID

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello DAVID,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has terrible rooms and terrible service. I would not stay here.
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. We value your feedback and will address the issues promptly to ensure a better experience for future guests.

4/10 Poor

Marion

Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Marion,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

J

Stayed 4 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello J,Thank you for taking the time to share your positive experience during your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. It was a pleasure having you as our guest, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future for another great experience.

6/10 Okay

Lea

Liked: Staff & service
Disliked: Property conditions & facilities
Eh
It was a cheap road side motel and we got what we paid for. The beds were hard, the sheets were stained/ripped, there were multiple repairs that were needed, and the cleaniness was subpar.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Lea,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was still hair on the soap rack in the shower. Tv didn’t work and it also had roaches
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Brian ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Susan

Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Susan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Ernest

Disliked: Staff & service, property conditions & facilities, room comfort
Check in took forever . Reservation for a non smoking king room. We ended up with a queen . Lights above vanity sink ,when we got there only 1 working . Wife tightened 1 to make 2 out of 3 working. In the bath area 3 switches could only get 1 to do anything > light . No exhaust fan. We ran the water in the tub and sink for 10 minutes still had NO WARM water . The next morning after 15 minutes with HOT water in the shower turned ALL HOT never got to the point of needing to mix cool in.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Ernest ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Rick

Travelled with partner
Liked: Staff & service
THERE WAS NO HOT WATER!!!!!!!!!!
Stayed 5 nights in Aug 2023
Response from Manager on 11 Sept 2023
Hello Rick,Thank you for being a valued guest and for providing us the feedback regarding our hot water. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Raul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Raul,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, the Negative reviews are sad. Stayed 4 nights total in mt pleasant only 2 here. After my 2 nights here, wish my total stay was here. That was only reading spoiled ppl writing reviews because it wasn't the Ritz!! My 4 stars are for Miner things that the hotel can fix. Young lady at the front desk was Totally awesome, very professional and able to handle any situation put in front of her. House keeping don't linger, they knocked and gave any supplies needed and walked away. If you are a Caviar type, please stay away from here, this is the/us " peasants " secret!!
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Robert,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our front desk. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Jim

Stayed 3 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Jim,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had reserved a suite the Jacuzzi and Round bed, blue velour material (pictured on site) that had a radio/cassette player and one speaker was out and laying on headboard/ ceiling fan beat the ceiling acoustic onto the floor due to being way off balance/ ice machine didn't and looked as if it hadn't worked in a while or any of the nights we were there, asked the manager if it worked the first night and they said no, the last day while checking out i asked about it again and they again told me no so i asked them could they at least put a sign up so everyone didn't have to walk up to it to discover it didn't work, then we left and will no be back. "By Wyndham" i would be ashamed to put my name on that one.
Stayed 2 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hello Kyle, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.