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Reviews of Red Carpet Motel Mount Gambier

3 out of 5
Red Carpet Motel Mount Gambier
Commercial St E, 195/193, Mount Gambier, SA

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 364 reviews" "
Rating 8 - Good. 157 out of 364 reviews" "
Rating 6 - Okay. 79 out of 364 reviews" "
Rating 4 - Poor. 27 out of 364 reviews" "
Rating 2 - Terrible. 16 out of 364 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Management on 20 Jun 2021
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2021
Response from Management on 4 Jun 2021
Thank you for your review. We are glad you enjoyed your stay

6/10 Okay

Verified traveller

Stayed 1 night in May 2021
Response from Management on 4 Jun 2021
Thank you for your review.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not at all recommend
Stayed 1 night in May 2021
Response from Management on 15 May 2021
Thank you for your review. We are sorry you did not enjoy your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2021
Response from Management on 26 Apr 2021
Thank you for your review.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Management on 26 Apr 2021
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Management on 26 Apr 2021
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was near the town centre. Very easy to get about and see things. Good value for money and staff very friendly and helpful.
Stayed 4 nights in Mar 2021
Response from Management on 1 Apr 2021
Thank you for your review.

10/10 Excellent

Faiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Management on 17 Mar 2021
Thank you for your review. We are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2021
Response from Management on 22 Mar 2021
Thank you for your review

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed with our stay. On arrival the chairs outside our room where filthy and full of bird poo. So we therefore couldn't use them. Our room was dirty on arrival, the bathroom was disgusting. Marks on the wall, it definitely hadn't been cleaned properly. We stayed 4 nights and during this time our tea/coffee cups and other cutlery that we used were not cleaned. I am happy to clean it myself, but no washing liquid was provided. No cleaning service was provided other than changing of bins/towels and replacing the tea/coffee. Beds weren't even made! No extra pillows in the room either. During our stay a staff member was outside our room cutting a bush and smoking, which we could smell in our room. Extremely unprofessional! Only positive was the bed was comfortable. Mount Gambier is a beautiful place with many hotel options, I would recommend you stay elsewhere and avoid this filthy place!
Stayed 4 nights in Jan 2021
Response from Management on 9 Mar 2021
Thank you for your review. We are under new ownership and have addressed these issues.

10/10 Excellent

Mark, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Helpful staff. Exactly what you’d expect from a country motel.
Stayed 2 nights in Jan 2021
Response from Management on 18 Jan 2021
Thank you for your review

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reeeeeally old, crumbling building, not renovated. But at least it is clean.
Stayed 1 night in Dec 2020
Response from Management on 2 Jan 2021
Thank you for your review. We had begun renovations before covid and hope to continue in 2021. We have around 20 renovated rooms. Unfortunately, yours wasn't one of them.

2/10 Terrible

Anne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No red carpet 👎
Small hard bed dipped in the middle one pillow each. People smoking outside our room. dirty shower and taps would never stay there again. Pool furniture broken and ripped.
Stayed 1 night in Dec 2020
Response from Management on 1 Jan 2021
Thank you for your review. It would be nice if you spoke to the desk so we can identify the room and have it dealt with. The pool furniture is being rectified. We are taking this up with housekeeping.

10/10 Excellent

Torie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Management on 21 Dec 2020
Thank you for your review. We are glad you hae enjoyed your stay.

4/10 Poor

steven

Business traveller
Disliked: Cleanliness
No info on wifi and was not told at reception how to get it. Found open old milk in the fridge. Blinds don’t properly cover the windows completely. Don’t think I’ll stay again
Stayed 1 night in May 2020
Response from Management on 26 May 2020
Thank you for your review. We are sorry that you did not have a pleasant stay. We wish you would have asked for the wifi information if you could not find it on the compendium in your room or did not see the sign on the front desk. Renovations were proceeding in the rooms until the pandemic halted so unfortunately all rooms have not been completed. We have taken your feedback on board and hope that you will stay with us again in one of the renovated rooms.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Management on 18 May 2020
Thank you for your review.

8/10 Good

Iziegbe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Red Carpet Motel on 24 Apr 2020
Thank you for your review.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Management on 10 Mar 2020
Thank you for your review.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from Management on 4 Mar 2020
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money and the staff were fabulous
Stayed 1 night in Jan 2020
Response from Management on 28 Jan 2020
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
on a main road so noisy at night. furniture and fittings very dated and needs replacing.
Stayed 1 night in Jan 2020
Response from Management on 28 Jan 2020
Thank you for your review. We are currently doing renovations.

8/10 Good

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location nice folks👍
Stayed 2 nights in Jan 2020
Response from Management on 22 Jan 2020
Thank you for your review.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Management on 18 Jan 2020
Thank you for staying with us. We appreciate your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all,,it was good. Few little things that turn me off,, like flaky white particles in water kettle and keeping cutleries in the microwave not sure if it's ok.
Stayed 1 night in Jan 2020
Response from Management on 16 Jan 2020
Thank you for your review. Your concerns have been addressed with housekeeping.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management on 18 Jan 2020
Thank you for staying with us. We appreciate your review.

10/10 Excellent

arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Red Carpet Motel on 3 Jan 2020
Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
I love that there is big TV that can be seen easily from the bed I love that in Room 20 there was a pleasant outlook rather than the carpark I love that there is a microwave I don't understand why the crockery is kept in the microwave I would prefer 2 more pillows as there is no headboard. More pillows would make it more comfortable for watching TV. The property is looking tired and old and I understand renovations are in process. The gardens however, could be a little tidier.
Stayed 2 nights in Dec 2019
Response from Management on 5 Dec 2019
Thank you for your review. We are slowly making renovations through the rooms and grounds.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Management on 29 Nov 2019
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Management on 26 Nov 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Management on 26 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All basic needs are all there.Clean, affordable and very comfy.
Stayed 2 nights in Nov 2019
Response from Management on 26 Nov 2019
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff clean room close to everything plenty of car parking
Stayed 2 nights in Nov 2019
Response from Management on 25 Nov 2019
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean fantastic as we were arriving after hours. Reception staff gave accurate information for late check in
Stayed 1 night in Nov 2019
Response from Management on 22 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Staff & service
It was great that u had a microwave and plates and cutlery in the room
Stayed 2 nights in Nov 2019
Response from Management on 17 Nov 2019
Thank you for the review.

4/10 Poor

May

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary and icky.
The reception area is nice. Check in was fast and efficient. But the condition of the room is quite bad. There were cracked tiles and spider webs. There was also dead ants on the window ledge. It was actually quite scary and icky. Stay someplace else if you can.
Stayed 1 night in Nov 2019
Response from Management on 14 Nov 2019
Thank you for your review. I understand that you were checked into a room that has issues with ants when it rains. It is also my understanding that you were moved to a different room. We regret the inconvenience. We are renovating all rooms so that we don't have these issues.

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Management. on 9 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent reception and arrangements. Nice and clean.
Stayed 2 nights in Nov 2019
Response from Management on 9 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Comfortable bed. Good hot water. What we expected for this price.
Stayed 1 night in Oct 2019
Response from Management on 9 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Management on 9 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rock Hard Pillows
The pillow were hard as rocks! These need to be replaced with a real pillow
Stayed 1 night in Oct 2019
Response from management on 20 Oct 2019
Thank you for your feedback. We have rectified the situation.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Close to town centre staff were very helpful and assisted up to book in early propery was old but clean bed was excellent
Stayed 1 night in Oct 2019
Response from Management on 13 Oct 2019
Thank you for your review. Room renovations will be continuing once the Restaurant renovations are completed.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No microwave. A tile in the bathroom to cover a burnt spot on the bench where you clean your teeth. The air con leaks water at door entrance which makes it very unsafe (slip hazard)
Stayed 1 night in Oct 2019
Response from Management on 13 Oct 2019
Thank you for your review. We are progressively renovating all of the rooms at the Red Carpet Motel and are sure that you will see the changes should you return.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and convenient. It didn't have a restaurant due to upgrading so we were advised to use the pub down the road within walking distance... I wish we never went there, it was busy overcrowded overpriced and food was cold. Hurry up Red carpet and get those Renos done with your restaurant, please.
Stayed 1 night in Oct 2019
Response from Management on 7 Oct 2019
Thank you for your review. The restaurant is set to open mid November.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good love to stay here near to shops i wish see u again
Stayed 1 night in Oct 2019
Response from Management on 7 Oct 2019
Thank you for your review. See you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from management on 7 Oct 2019
Thank you for your review.

2/10 Terrible

Niranj, Melbourne

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience at this Motel, booked the room last minutes via Wotif. Room was very disappointing with dirty carpets, broken furniture, Door couldn't be locked from inside, dripping tap in the bathroom, dirty rusty electric kettle, toilet isn't flushing out properly. Weirdest thing was there is a door inside the room connecting room next door which couldn't be locked inside! Hotel manager had to find the keys as we demanded that needs to be properly locked. We would not recommend this hotel to anyone.
Stayed 1 night in Sep 2019
Response from Management on 30 Sept 2019
Thank you for your feedback. We are so sorry that you did not have a good experience and apologise for the inconvenience. We are currently renovating our rooms so that these issues will be rectified. I understand you have stayed in one of the older, unrenovated rooms. Please make management aware if there are inconveniences at the time where you would like to move to a different room, and this should be accommodated.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Management on 30 Sept 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff. Helped to accommodate a family of 4 in two rooms next each other, and made the stay far more comfy
Stayed 1 night in Sep 2019
Response from Red Carpet Motel on 19 Sept 2019
Thank you. We are glad you enjoyed your stay.

6/10 Okay

RP

Travelled with family, Travelled with group
Easy enough to check in to and reasonable enough for one night stay. Rooms need a bit of a refresh. Dripping taps, heating not working and had to move one Room due to the mouldy smell. Also, office hours on the door are not correct. Need to give them a heads up when you will need to access the office they are not necessarily there at the advertised time.
Stayed 1 night in Jun 2019