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Reviews of Holiday Inn Express and Suites Moultrie, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Moultrie, an IHG Hotel
850 Veterans Pkwy, Moultrie, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 548 reviews" "
Rating 8 - Good. 134 out of 548 reviews" "
Rating 6 - Okay. 36 out of 548 reviews" "
Rating 4 - Poor. 28 out of 548 reviews" "
Rating 2 - Terrible. 12 out of 548 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and staff were helpful and friendly. Due to construction in the area, it was inconvenient to access. One bad experience was a band that was practicing in the adjoining room at 9 pm, so we couldn't sleep. After filing complaint with the front desk, she called the room. When that didn't work, after a second complaint, she came up to the room to talk to them in person. The noise then stopped. Overall experience was okay.
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
I am so sorry about the noise. Nothing worse than not getting a good night's sleep. I hope you will give us another chance to make a good first impression:)

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
I am so sorry you did not have a great stay. I hope you will give us another chance to make a good first impression.

10/10 Excellent

David

Travelled with family
Disliked: Cleanliness, amenities
Nice place
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for your feedback:)

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from GM on 7 Apr 2024
Thank you for your feedback about your previous stay:)

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Thank you for your feedback about your previous stay:)

10/10 Excellent

deepika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from GM on 5 Mar 2024
Thank you for your feedback. We look forward to you staying with us again:)

6/10 Okay

Susan, Huntersville

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The A/C was not working properly. Our room, hallways and gym were extremely hot and humid. The breakfast, however, was phenomenal.
Stayed 2 nights in Mar 2024
Response from GM on 5 Mar 2024
Thank you for your feedback. I am so sorry for the issues you encountered during your stay. But, I am glad you enjoyed the breakfast:)

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smoke alarm battery needed charging at 11PM. Room phone was completely not working even after the staff checked it. Toilets disgusting, roaches greet me in the morning.
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar 2024
Thank you for your feedback. I want to apologize for the issues you encountered during your stay. I hope you will give us another chance to make a good first impression

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I’m so disappointed. We arrived and service was great, room was as expected. It was clean - no issues. We stayed two nights. We woke up the day we were leaving and there were dozen baby German cockroaches all in the bathroom. I had woken up in the middle of the night because I felt something go across my arm. Although they weren’t these huge roaches, the thought of there being that many I was absolutely disgusted. Unfortunately we won’t ever return due to seeing these bugs.
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar 2024
Thank you for your feedback. I want to apologize for the issues you encountered during your stay. I hope you will give us another chance to make a good first impression

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Thank you for your feedback. We appreciate you staying with us:)

6/10 Okay

Trymond

Stayed 1 night in Feb 2024
Response from GM on 7 Apr 2024
Thank you for your feedback about your previous stay:)

10/10 Excellent

Isaac

Stayed 2 nights in Dec 2023
Response from GM on 18 Jan 2024
Thank you for your feedback about your previous stay:)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on 14 Jan 2024
Thank you for your feedback about your previous stay:)

4/10 Poor

Pascual

Stayed 1 night in Jan 2024
Response from GM on 12 Feb 2024
Thank you for your feedback about your previous stay. I apologize to you for not having a good stay

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Clean comfy great breakfast
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
WOW ! thank you for your feedback about your previous stay.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the property and the location, however the some of the staff was unfriendly and some of the breakfast equipment did not work.
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
WOW ! Thank you for your feedback about your previous stay, we appreciate it :)

4/10 Poor

Ashlee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival check in was smooth, however I purchased a suite to accommodate 5 individuals and the suite smelled heavy of weed. It was a non smoking suite so we requested other accommodations. I was downgraded to double queen and since this would only accommodate 4 individuals the other adult in our party had to purchase an additional room at cost. I was not given any other options or offered a refund or credit since being downgraded in rooms. I am not happy at all with the customer service we encountered. The positive is the room was clean and breakfast was good.
Stayed 1 night in Dec 2023
Response from GM on 14 Jan 2024
Thank you for your feedback about your previous stay. I made sure to accommodate you on the issues you encountered with your reservation. I am truly sorry for the issue.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 9 Dec 2023
WOW ! Thank you so much for your feedback about your previous stay:)

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
WOW ! Thank you for your feedback about your previous stay, we appreciate it :)

10/10 Excellent

Anastaseya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 9 Dec 2023
WOW ! Thank you so much for your feedback about your previous stay:)

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access my room. Ten dollars was charged to my room abd anything I prchased from near the front desk would be deducted from that (I prchased a ginger ale) and the rest returned. So far that ginger alw codst $10.00. I would prefer they not assume we would purchase $10 of anything. Will I get my money back. Also my card would not open the door (either card) until I tried numerous times. It would turn green, but not click open. There were a lot of noise coming from the air/heat conditioning. A huge rumbling. Fortunately for me, I was exhausted from staying at the hospital with family the night before and extremely tired. The room was clean, designed great, and otherwise a great place to stay. I guess you give this room to Expedia guests and save money.
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Hi Doug, I am so sorry for the issues you encountered during your stay. It is company policy that we place a 10 incidental hold at check-in. If it is not used it will be refunded back on your card. I also would like to apologize for the loud AC, it had nothing to do with you booking through a third party. I hope you will give us another chance to make a good impression:)

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Moultrie
Nice place, but it needs an upgrade to more modern amenities.
Stayed 1 night in Dec 2023
Response from GM on 7 Dec 2023
Thank you for your feedback. Hope you will stay with us again soon:)

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 28 Nov 2023
Thank you so much for your feedback about your previous stay:)

10/10 Excellent

Darrel

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
WOW ! Thank you for your feedback about your previous stay, we appreciate it :)

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the pond and the bed slept wonderful, will definitely be staying again
Stayed 2 nights in Nov 2023
Response from GM on 26 Nov 2023
Thank you for your feedback about your previous stay.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you so much for your feedback about your previous stay:)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
was clean, staff friendly, easy check-in & out
Stayed 1 night in Nov 2023
Response from GM on 21 Nov 2023
Thank you James for your feedback about your previous stay. We hope you will stay with us the next you are in town:)

8/10 Good

Misti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 17 Nov 2023
Thank you for your feedback about your previous stay.

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 11 Nov 2023
Thank you so much for your feedback about your previous stay:)

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from GM on 26 Nov 2023
Thank you for your feedback about your previous stay.

8/10 Good

Karan

Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Thank you for your feedback about your previous stay

6/10 Okay

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I thought hotel was overpriced. Older hotel. Clean, but carpet needed changing, corners in bathroom could be cleaned better
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Thank you for your feedback about your previous stay

2/10 Terrible

Alex

Stayed 3 nights in Oct 2023
Response from GM on 17 Nov 2023
I am so sorry you did not have a great day. I hope you will give us another chance to make a good impression.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for your feedback about your previous stay.

2/10 Terrible

Margaret

Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
I am so sorry. I hope you will give us another chance to make a good first impression

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for your feedback about your previous stay

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
.
Stayed 3 nights in Oct 2023
Response from GM on 23 Oct 2023
Thank you for your feedback about your previous stay

8/10 Good

Maida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for a night on the 3rd floor. There were some noises from another room but we still had a decent sleep. The hotel was fairly clean except for a small dead mouse on the front walkway when we were bringing our stuff after checking in. It was gone the following morning. The staff were all friendly and efficient.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for your feedback about your previous stay. I do apologize for the incident outside.

4/10 Poor

Justin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 2 nights in Oct 2023
Response from GM on 12 Oct 2023
Thank you for your feedback, I am so sorry you did not have a great stay. I hope you will give us another chance to make a good 1st impression

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from GM on 31 Oct 2023
Thank you for your feedback about your previous stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023
Response from GM on 2 Oct 2023
Thank you so much for your feedback about your previous stay.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for your feedback. I am so glad you enjoyed your stay.

10/10 Excellent

Scarlett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Southern Hospitality
Awesome check in Breakfast was really good Everyone was super nice Hallways were hot carpet needs replacing
Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Thank you for your feedback. We Love hearing from our guests. I am sorry about the hallways and the carpet. I look forward to you staying with us in the near future.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay. The indoor pool was small, but nice enough for our family of 5. The beds were very comfortable and the a/c worked great. They offered a variety of breakfast options and the food was good. The staff was very friendly and helpful. I would highly recommend staying here!
Stayed 1 night in Jun 2023
Response from GM on 17 Sept 2023
Thank you for your feedback about your stay. we love it when guests have a GREAT stay

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 31 Oct 2023
YES !! Thank you for your feedback about your previous stay

2/10 Terrible

Angel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, when we arrived and went through the side door where the pool was, the pool smelled like stagnate water, was cloudy green. Once we got off the ground floor in the elevator, it started getting hot, we were on the 4th floor, hot in the hallway. Made it to our room, it was musty and warm. We tried to turn the air lower hoping it would help. I was too exhausted to find another hotel so we tried our best to sleep, around 5am we couldnt handle the heat anymore and we were all getting really bad heaches so we left. Horrible experience and come to find out they charge $10 for a 16oz bottle of dasani water which is ridiculous because they couldnt run the air.
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
I would like to apologize for our ac being out, we have a unit that is on backorder. 2nd. We did NOT charge you 10 for a Dasani water. We place a 10 hold for incidentals when you book through a 3rd party. So you should have a credit back on your card for 8.

10/10 Excellent

judy

Stayed 1 night in Aug 2023
Response from GM on 24 Aug 2023
Thank you so much for your feedback about your previous stay. We Love happy guests:)

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on 24 Aug 2023
Thank you for your feedback about your previous stay.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint tv didn’t work and extremely hot at the indoor pool. The smell takes your breath. Needs better ventilation
Stayed 1 night in Aug 2023
Response from GM on 20 Aug 2023
Thank you for your feedback. I would like to apologize for the issues encountered during your stay. I hope you will give us another chance you make a good impression:)

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on 4 Aug 2023
Thank you for your feedback about your previous stay