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Reviews of Hilton Moscow Leningradskaya

5 out of 5
Hilton Moscow Leningradskaya
Kalanchevskaya Street 21/40, Moscow

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 931 reviews" "
Rating 8 - Good. 318 out of 931 reviews" "
Rating 6 - Okay. 78 out of 931 reviews" "
Rating 4 - Poor. 23 out of 931 reviews" "
Rating 2 - Terrible. 13 out of 931 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Кристина on 12 Jan 2022
Уважаемый Андрей, благодарим за отличный рейтинг отеля Hilton Moscow Leningradskaya.

8/10 Good

Farrukhjon

Stayed 4 nights in Dec 2021

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021
Response from Kristina on 25 Oct 2021
Dear Osvaldo, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

10/10 Excellent

Bachir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kristina on 11 Oct 2021
Dear Bachir, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel

10/10 Excellent

OPINDER SINGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception Staff is Very Fast & Helpful. Gym & Swimming is Too Good. Rooms are Clear, Big & proper Hygiene maintained. For Complete Details See Full Hotel Video on my YouTube Channel " Travel Wd Oops"
Stayed 2 nights in Sep 2021
Response from Kristina on 18 Oct 2021
Dear Opinder, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

6/10 Okay

Ivan E

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service at reception
Stayed 2 nights in Sep 2021
Response from Kristina on 17 Sept 2021
Dear Ivan! Thank you for taking a moment to leave a feedback on your stay which to our great frustration turned out to be below your expectation. We greatly value good service and high standards of quality and we appreciate your letting us know of the shortfalls you had to experience. On behalf of all Hilton Moscow Leningradskaya team let me bring our most sincere apologies for poor service and a bad impression it caused. I have forwarded your commentaries to the management team for further actions to be taken to prevent such situations. Thank you again for all of your feedback and for being our guest.

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Kristina on 17 Sept 2021
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

4/10 Poor

Asmaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Kristina on 26 Jul 2021
Dear Asmaa, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historical building. Great location. Great Hotel. 👍
Stayed 3 nights in Jun 2021
Response from Kristina on 28 Jun 2021
Dear Guest! Thank you so much for the fantastic review of Hilton Moscow Leningradskaya. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2021
Response from Kristina on 16 Jul 2021
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay. The furniture is a bit old, but overall everything is fine.
Stayed 1 night in May 2021
Response from Kristina on 25 May 2021
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Apr 2021
Response from Kristina on 4 May 2021
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya. We are happy that you had an overall positive experience with us. We highly appreciate your positive comments about the hotel.

8/10 Good

Dr Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief business trip
Stayed 1 night in Mar 2021
Response from Kristina on 23 Mar 2021
Dear Miguel, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Mar 2021
Response from Kristina on 23 Mar 2021
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Vered

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from Kristina on 11 Feb 2021
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pavel Sofin
Everything was amazing! We got free upgrade, very nice of them to do that for us. Great location (next to our train station), very welcoming service. Now to cleanliness! They kept all surfaces and furniture very clean. Just one very little problem: Hand-towels had some stains on them (perhaps they are just very old and couldn't be washed anymore - therefore should be replaced). And another sign of oldness is barely-barely seen but big-old stain on carpet in the bedroom next to beds. This stain is almost unseen and we just have very good eyes. Not many people would even notice it - I'm sure of that! Some barely seen stains were seen on walls too. We know that these things can't be washed - this is just hotel getting old. All of this just adds sadness, but no inconveniences at all! The most important for us were not hand-towels (which could be replaced) or carpets or walls (which couldn't be noticed by 90% of visitors), but other things and they were all clean: 1. Beds and pillows were CLEAN! 2. House coats were CLEAN! 3. All furniture and surfaces were CLEAN! Hotel was generally very clean and there were no signs of bad smells or anything like that!! We chose building for it's amazing, great, authentic architecture and we got what we wanted!! We will have a very good memories about this place!! We enjoyed staying very much!! Thank you so much!! <3
Stayed 1 night in Jan 2021
Response from Kristina on 25 Jan 2021
Dear Pavel! Thank you so much for the fantastic review of Hilton Moscow Leningradskaya. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

2/10 Terrible

Raquel, Vladivostok

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My experience there was disgusting. Never going there anymore. I got surprised when I left my room to breakfast hall and just saw a letter saying that “due technical issues they would need to check my docs again”. Because one day before at check in, the receptionist said that I was probably ilegal in the country and for that my checkin couldn’t be done. I felt humiliated. I’m living in Vladivostok since 2018, I am a medical student and have a valid students visa. But he looked only to my immigration card (the one we receive when entering in the country and should register an address after 3 days to get a doc called registration) I showed my valid registration and finished the check in. The things is: only my visa is enough to do the procedure. In the morning When was leaving to have breakfast I got my keys blocked and after reading that letter, I went to the reception and another guy just checked and everything was okay. Going to breakfast hall a woman asked me to go Urgently to the reception. Again humiliated in there because they didn’t communicate between them. I said I was just coming from there and solved the issue. I felt really humiliated and asking myself all the time how can the staff members of Hilton just don’t know about basic check in skills and guests documents. Really disappointed.
Stayed 1 night in Sep 2020
Response from Kristina on 12 Oct 2020
Dear Ruquel! Thank you for taking a moment to leave a feedback on your stay which to our great frustration turned out to be below your expectation. We greatly value good service and high standards of quality and we appreciate your letting us know of the shortfalls you had to experience. On behalf of all Hilton Moscow Leningradskaya team let me bring our most sincere apologies for poor service and a bad impression it caused. I have forwarded your commentaries to the management team for further actions to be taken to prevent such situations. Thank you again for all of your feedback and for being our guest.

10/10 Excellent

Jan, Cameron Park CA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful hotel, good food and great service !!!!!
Stayed 2 nights in Mar 2020
Response from Kristina on 10 Mar 2020
Dear Jan, thank you for taking the time to review Hilton Moscow Leningradskaya. We are happy that you had a positive experience with us. We highly appreciate your positive comments about the hotel.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the club lounge room. Great service and food.
Stayed 2 nights in Dec 2019
Response from Kristina on 29 Jan 2020
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

8/10 Good

Luis, Pr

Travelled with family
Liked: Staff & service, amenities
Location was great, staff was great, cleanness was regular and breakfast too expensive
Stayed 5 nights in Jan 2020
Response from Kristina on 14 Jan 2020
Dear Luis! Thank you for taking the time to provide us with your feedback about Hilton Moscow Leningradskaya. We are pleased to hear that you had an overall positive stay with us, and we highly appreciate your comments. Thank you again for all of your feedback and for being our guest, and we hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Kristina on 14 Jan 2020
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

2/10 Terrible

MUHAMMET TARIK

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad Service
It was not my first stay here but this will be last one. First of all, reservation office was not supportive in terms of Voucher document for visa application. During my stay, they opened door after 1 knock and then attempted to get in at 9 am to check whether if I used minibar. Luckily door was locked. The other night room service knock the door at 10 pm, to clean the room.
Stayed 3 nights in Nov 2019
Response from Kristina on 9 Dec 2019
Dear Muhammet! Thank you for taking a moment to leave a feedback on your stay which to our great frustration turned out to be below your expectation. We greatly value good service and high standards of quality and we appreciate your letting us know of the shortfalls you had to experience. On behalf of all Hilton Moscow Leningradskaya team let me bring our most sincere apologies for poor service and a bad impression it caused. I have forwarded your commentaries to the management team for further actions to be taken to prevent such situations.Thank you again for all of your feedback and for being our guest.

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kristina on 5 Dec 2019
Dear Denis, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kristina on 17 Oct 2019
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

8/10 Good

Chaim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Kristina on 15 Oct 2019
Dear Chaim, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! It was worth every penny. Great staff, delicious breakfast, wonderful location.
Stayed 1 night in Sep 2019
Response from Kristina-executive assistant on 5 Sept 2019
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Kristina on 5 Sept 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidi M - Colorado
This hotel is one of Stalin’s Seven Sisters. The architecture is amazing. The hotel was 5 stars in every way. The room was amazing. It was on the 19th floor with a view that went on for 20 miles. The breakfast buffet was outstanding. I definitely would stay there again.
Stayed 2 nights in Aug 2019
Response from Kristina-executive assistant on 26 Aug 2019
Dear Heidi! Thank you so much for the fantastic review of Hilton Moscow Leningradskaya. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Kristina - executive assistant on 20 Aug 2019
Dear Laura, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Kristina on 20 Aug 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

4/10 Poor

Oleg

Liked: Cleanliness
Не хотели заселять
Платишь такие бабки за номер, а они потом еще не хотят тебя заселять по загранпаспорту, мотивируя это каким-то постановлерием. Так вот, почитайте сами свое Постановление Правительства РФ от 09.10.2015 N 1085 (ред. от 18.07.2019) "Об утверждении Правил предоставления гостиничных услуг в Российской Федерации", п. 19, где чёрным по белому написано, что по загранпаспорту МОЖНО заселять, если лицо находится на постояннои проживании за границей. Позор! Отношение персонала и сервис не соответствует ценам!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kristina-executive assistant on 13 Aug 2019
Dear Guest, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

8/10 Good

Chiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Kristina on 2 Aug 2019
Dear Chiam, thank you for taking the time to review Hilton Moscow Leningradskaya.

6/10 Okay

Oleg

Liked: Cleanliness
This is not the level you expect from Hilton
Average check-in times are very long. They didn't even want to check me at first even though I paid 4-night in full! Suit didn't have either toothbrush or razor set on my first night, so I had to run to the nearest supermarket to buy one. The suit didn't have cup for toothbrushes, so obviously my toothbrush was rubbed against all surfaces when toilet was cleaned. Also, sink was blocked d and didn't drain well. Another thing is that spoons obviously are not washef but merely wiped with used towel obviously. Because I saw a spoon with traces of yoghurt I had in the morning on it! Very unpleasant feeling. At least they change towels everyday though I hanged it according to their green policies in order to reuse, but still they changed it. Also, during breakfast a girl ran into our table and insisted to pay NOW instead of after the breakfast or upon check out. Seriously?! This is not the level of service you expect from a 5-star hotel like Hilton. Very disappointed
Stayed 4 nights in Jul 2019
Response from Kristina - executive assistant on 29 Jul 2019
Daer Guest! Thank you for your response regarding your recent stay at Hilton Moscow Leningradskaya. We appreciate you taking the time to provide us with your feedback. We sincerely apologize for the issues and dissatisfaction you encountered with your guest room accommodations and service. This is not representative of the level of service we strive to provide to all of our guests, and we apologize for any inconvenience. We will forward your comments to the appropriate department leaders to make the necessary improvements to enhance the experience of our future guests.

8/10 Good

Sunil

Liked: Cleanliness, staff & service
Nice.
Overall a very good experience. Most of the staff especially the Concierges Anna & Tigron and guest relations Manager Poulina were outstandingly friendly and did that extra bit to find solutions.
Stayed 2 nights in Jul 2019
Response from Kristina - executive assistant on 16 Jul 2019
Dear Sunil! Thank you so much for the fantastic review of Hilton Moscow Leningradskaya and about our staff. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

6/10 Okay

arif

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kristina-executive assistant on 10 Jul 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Kristina - executive assistant on 10 Jul 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Joella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Moscow
Centrally located to everything that you would want to visit in Moscow. It is about 1 hour from the airport so that was the only negative.
Stayed 2 nights in Jun 2019
Response from Kristina on 3 Jul 2019
Dear Joella, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

2/10 Terrible

THOMAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel registration staff
Booked a deluxe room with king size bed for 2 people but when checked in on second stays from 22 Jun to 24 Jun, I got a standard room with queen size bed. Room is old and in poor condition. Why?
Stayed 6 nights in Jun 2019
Response from Kristina - executive assistant on 27 Jun 2019
Dear Thomas! Thank you for your response regarding your recent stay at Hilton Moscow Leningradskaya. We appreciate you taking the time to provide us with your feedback. We sincerely apologize for the issues and dissatisfaction you encountered with your guest room accommodations. We will forward your comments to the appropriate department leaders to make the necessary improvements to enhance the experience of our future guests.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Kristina - executive assistant on 27 Jun 2019
Dear Sebastian, thank you for the excellent rating of the Hilton Moscow Leningradskaya Hotel.

8/10 Good

Donald, Conrad, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kriatina - executive assistant on 27 Jun 2019
Dear Donald, thank you for taking the time to review Hilton Moscow Leningradskaya.

8/10 Good

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff. Looks & feels clean. Happy experience overall.
Stayed 1 night in Jun 2019
Response from Kristina - executive assistant on 27 Jun 2019
Dear Irina, thank you for taking the time to review Hilton Moscow Leningradskaya. We are happy that you had an overall positive experience with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really luxury hotel, excellent service and staff, magnific location
Stayed 3 nights in Apr 2019
Response from Kristina- Executive Assistant - Administration on 7 Jun 2019
Dear Guest! Thank you so much for the fantastic review of Hilton Moscow Leningradskaya. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Kristina- executive assistant on 15 May 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, great location friendly staff I will recommend it
Stayed 5 nights in Apr 2019
Response from Kristina - executive assistant on 6 May 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya. We are happy that you had a positive experience with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very convenient for the railway station
Stayed 1 night in Apr 2019
Response from Kristina - Executive Assistant on 6 May 2019
Dear Guest, thank you for taking the time to review Hilton Moscow Leningradskaya. We are happy that you had a positive experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from Kristina - executive assistant on 30 Apr 2019
Dear Guest, thank you so much for sharing your feedback about Hilton Moscow Leningradskaya.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Especially the housekeeping young lady, she was so nice and concerned our needs. Thumbs up!
Stayed 4 nights in Apr 2019
Response from Kristina - Executive Assistant - Administration on 22 Apr 2019
Thank you so much for the fantastic review of Hilton Moscow Leningradskaya. We are happy that we could provide you with such a perfect stay and hope to welcome you back to Moscow in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Kristina - Executive Assistant - Administration on 22 Apr 2019
Dear Guest, thank you so much for sharing your feedback about Hilton Moscow Leningradskaya. We are pleased to hear that you had positive stay with us. We hope to welcome you back again in the future.

4/10 Poor

STEVEN

Business traveller
Disliked: Staff & service
The rude behavior of the front office Manager while requesting for invoice at check out. He was insisting that the booking should have been made directly with the Hotel. He finally did not give the invoice and said "TAKE IT FROM EXPEDIA WHERE YOU BOOKED THE ROOMS"
Stayed 3 nights in Apr 2019
Response from Kristina- executive assistant on 30 Apr 2019
Thank you for your response regarding your recent stay at Hilton Moscow Leningradskaya. We appreciate you taking the time to provide us with your feedback. We sincerely apologize for the issues and dissatisfaction you encountered with front desk service. This is not representative of the level of service we strive to provide to all of our guests, and we apologize for any inconvenience. We will forward your comments to the appropriate department leaders.Thank you again for all of your feedback and for being our guest, and we hope to welcome you back again in the future.