Comfort Double Room, Ensuite
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Reviews of Waterford Lodge Hotel

2.5 out of 5
Waterford Lodge Hotel
Castle Square, Morpeth, England

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 62 reviews" "
Rating 8 - Good. 17 out of 62 reviews" "
Rating 6 - Okay. 16 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 8 out of 62 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

gareth

Stayed 3 nights in Apr 2024

6/10 Okay

MARIE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Tired looking. No wifi. Wallpaper peeling off bedroom walls, shower just trickles out. Very outdated, not what you'd expect for 2024. The positives were it was clean and the bed was comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Bernard

Disliked: Property conditions & facilities, room comfort
LOCATION IS SPOT ON FOR MORPETH VISIT
Well located for visiting Morpeth and surrounding area. Only a short walk into the centre where there are an abundance of places to eat and drink. Free parking available. This is a pub with rooms above. The pub side is very pleasant with a lively weekend atmosphere. The rooms above are basic and in need of an uplift. In ours the TV refused to work and the shower would not heat up to an acceptable temperature. That said it was comfortable and clean. Breakfast was included. Ample portions but again the set-up was basic. Happy to give 3 stars on the basis of location and price.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A rough diamond
A beautiful old building in an excellent location with really charming communal areas and very good breakfast, but the rooms and all the corridors need refurbishing. We started in a nice room with new, large ensuite but, during our first night the heavy rain caused water to leak down one of the walls into the bedroom (due to the lead being stolen off the roof, we were told). We moved to another room, but this was obviously one of the much older rooms as the heating wasn’t working and neither was the shower. There was no hot water from the tap in the washbasin and the cold water tap constantly leaked. The heating was eventually sorted after a few portable heaters were found to be faulty. We were given the option of moving again but we decided to stick it out for our third and final night. The saving grace of this establishment is Diane, the Manageress, who was always smiling, friendly, efficient and amicable, despite being on reception, cooking and serving our breakfast, as well as sorting our problems.
Stayed 3 nights in Dec 2023

6/10 Okay

Patrick

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
in need of a little tender care.
If only the decor in the accommodation areas was a good as that in the bar/restaurant areas our experience and grading would have been so much better.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely fabulous, very busy but still were very pleasant. Enjoyable stay.
Stayed 1 night in Oct 2023

6/10 Okay

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired
The hotel is in need of a coat of paint. The communal areas and room were very tired. The bar area was not very clean and tables were left uncleared long after they were vacated. I’m assuming that there wasn’t enough staff.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Shockingly awful.
Booked a one night stay. Room awful, dirty, in need of a total re fit. Tired peeling decor, curtains hanging off,stains and mould, dirty skirting boards, stains on walls. Breakfast service slow, tea urn cold, black pudding and hash brown not cooked, toast was warm bread. Breakfast service staff need full service training , extremely poor setup. Girl serving on tables texting from her phone then touching plates. Worst place ive ever stayed in. Have read a guest says its like Fawlty Towers, id have been happier there!
Stayed 1 night in Sep 2023

8/10 Good

Spencer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable hotel in adorable town
The rooms were lovely and the location was perfect! The included breakfast was delicious and a great value. The WiFi wasn’t working and neither was the tv in our room but Morpeth was such a cute town that we explored a lot and weren’t in our rooms much to need those comforts
Stayed 1 night in Jul 2023

2/10 Terrible

Nicola

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Fine for the price. Conveniently close to town centre but not right in it, and a fairly lively pub (when others nearby were nearly empty). Parking in their private yard. The room was perfectly clean, the bathroom was clean and in good condition and the shower good and hot (an aged yet functioning mixer unit). My main negative comment is about appearance and the initial negative impression this creates; the stairwell walls, corridor and room doors were quite battered or scratched, the room decor strange and outdated, and there's clearly been some issue with the ceiling and a leaking flat roof at some point.
Stayed 1 night in Jun 2023

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Awful place to stay. The staff seemed like they didn't want to be there and were not at all welcoming. The rooms smelt really bad, the beds were uncomfortable, the rooms were very stuffy. 2 of the rooms we booked didn't have hot water, no offer to move room or an apology, or part refund. We had a funeral to go to so it wasn't ideal. The breakfast was good but the waitress again seemed like she didn't want to be there.
Stayed 2 nights in Jun 2023

6/10 Okay

Pearl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
The downstairs area of the hotel which is the bar and restaurant was clean and well decorated. The evening meal and breakfast were very nice. But once you went upstairs to the bedrooms it seemed very tatty our room and evidence of damp on one of the walls causing the paint to flake. The bathroom was also in need of modernization the toilet seat was loose, they'd replaced the shower but had left the remains of the old one. The power points in the room were in the wrong place there were 3 together on one wall and 2 in another wall. I think now there should be some beside the bed for charging phones. There was no WiFi in the bedroom much to our son's disgust the only WiFi was in the bar area. We only stayed for one night, we wouldn't have wanted to stay any longer
Stayed 1 night in Jun 2023

2/10 Terrible

Iain

Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Stayed 1 night in May 2023

8/10 Good

David

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

A

Stayed 1 night in May 2023

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I would avoid
Room was sad, courtyard view was grim dead pigeon and bird poop everywhere. Went for a takeaway bacon sandwich for breakfast which was slices of kingsmill and 3 slices on bacon. Croissant was good so went back for another which was stale. Coffee was fresh. Shower was new but zero pressure been better with a kids beach watering can. light was flickering.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired and old room but good breakfast
Room was very very old and tired. Paint chipping off wall, stained carpet. Not the most clean in bathroom either. Bar area was good and breakfast was excellent.
Stayed 1 night in Apr 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs refurbishment
Great location and good breakfast. Rooms and bathroom really dated and need to be refurbished. If they did this they could charge more and have greater occupancy as it seemed there were very few guests staying in the hotel. Put a light bulb in the stairs on permanently!
Stayed 1 night in Mar 2023

6/10 Okay

STEVE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable
Two night stay while in the area, and booked with some reserve after seeing some of the reviews posted here. On the plus side, its comfortable, ideally located (for me anyway), warm, and the bar food was absolutely excellent. On the downside, the hotel areas - especially the rooms - desperately need work. The shower was cold on day 2, the wallpaper is peeling off the walls and while clean. the room was generally tatty. I expect its more down to economics rather than neglect by staff or owners who were very welcoming. Trouble is now its in a spiral, it needs revenue to update but its condition is going to put some people off so that reduces bookings. I really hope it gets the investment it needs. I would stay again, and I hope others do too.
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking, hotel, room’s everything needs work. No curtains in rooms, from 6am you are awake. Shower only ran cold.
Stayed 1 night in Mar 2023

4/10 Poor

Eamonn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rang bell waited, rang bell another 5 times every 2 minutes, could hear the barman talking to people so knew someone was their, He appeared and said someone will be with me in a moment, sat down, waited 15 minutes and still no-one, rang bell again and waited a further 10 minutes, went to the bar to see if I could get checked in, was informed by barman that the lady on reception was busy in the kitchen, I ordered a pint of lager and waited another 10 minutes, then I saw the lady coming out of kitchen, so asked her If I could check in, went to reception no apology for waiting in excess of 40 minutes, No welcome was given straight brief, how are you paying for room, new card or existing card, breakfast times and last order for dinner is 8.30pm, given key and no directions to room and separate security door. Got to room needed to check work mail and could not find info on wifi password, went to reception, she was actually there and asked her for password, She pointed to a notice, I was told abruptly that the info was in the room, I later found the laminated info card underneath the towels , Shower was dreadful and took 10 minutes for hot water and very fine spray. Such a shame the Hotel is being let down, I can see there has been alot of effort into the rooms, bar and dining facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Daviderrington

Stayed 1 night in Feb 2023

10/10 Excellent

Quentin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

2/10 Terrible

David

Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The rooms need attention, the room we were in was damp and pain peeling off the wall.shower has no power
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Needs TLC
The rooms are very tired they need some TLC given to them, room is rather noisy, you can hear anyone outside walking along the corridors and showers are not great. Staff on breakfast duty were not very friendly even when speaking to them.
Stayed 1 night in Nov 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A few steps away from the centre of Morpeth.
Hard working staff who worked as an integrated team. Traditional inn environment that could have done with a little TLC to maximise its charm. Lively bar environment supported by live TV sport.Efforts to be energy efficiency in stairs lighting to be commended, but it would have been useful if at signing in one was informed about pressing the light timer switches on the stairs, as even in daylight the top of the stairs was dark and it made it difficult to inset the door keys into their locks.
Stayed 2 nights in Oct 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Property conditions & facilities, room comfort
Excellent value
Great stay. Central location, friendly staff. Large family room, very clean, very spacious. Tea and coffee. Fantastic breakfast. Fantastic value for money. Only downside room was over the bar area, quite loud music and noise after closing, sounded like cleaning.
Stayed 1 night in Oct 2022

8/10 Good

Leopold

Liked: Staff & service
Disliked: Property conditions & facilities
Decent hotel, but needs a little attention
The hotel is a little jaded, particularly on the staircase and corridors, it needs some maintenance. Staff were helpful, but could not give late check out - noticed how much effort they gave to helping a disabled guest, which is good. Breakfast was good WiFi is poor
Stayed 1 night in Sep 2022

2/10 Terrible

Zulekha

Liked: Amenities
…
Stayed 2 nights in Aug 2022

4/10 Poor

Caroline

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay
This hotel has a great location but unfortunately was very dated and tired. My room had a strong smell, damp patches on the wall and damaged paintwork. The main hallway had holes in the wall and in need of repair. The shower did not work in the room
Stayed 1 night in Jul 2022

6/10 Okay

Fiona M

Stayed 1 night in Jul 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Room comfort
Loved it
It is a lovely place. We enjoyed staying there. Although it needs refurbishment it was clean and service was good.
Stayed 1 night in Jun 2022

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

diane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, good food, good location, comfy bed, clean Shower wasnt too good, had quite a long wait for breakfast and wasnt that many in. Was nice when it came.
Stayed 1 night in Jun 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel! Near the train station. A little far from bigger cities but very nice
Stayed 1 night in Jun 2022

8/10 Good

Stan

Stayed 1 night in Jun 2022

6/10 Okay

Marcus

Liked: Staff & service
A bit of a mixed stay
We stayed here for a night after a road trip through Scotland. There is a small car park in the hotel courtyard and the option of parking at the front but I think only from 6PM - 8AM. The hotel charges budget prices and includes breakfast. However our experience was that the room (Room 3 I think) and corridors leading to it were dark and with grubby decor. We couldn't get the shower to work with hot water and we couldn't get the wifi to work with either password we were given. On the plus side the bed was really comfortable, the towels were some of the nicest I've used and the location was excellent. Service was good and the breakfast was decent too.
Stayed 1 night in Jun 2022

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best chips ever
The accommodation was good value for money and the breakfast was lovely, the evening meals were nice and their chips were lovely best I've ever eaten x
Stayed 3 nights in May 2022

6/10 Okay

andrew

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay there again
On Parking was very busy, due to a function so had to pay for parking. On check in i waited for 15min as they were all busy, with the function, bar staff seamed as they could not be bothered. Food was good though. The room was not great and i could hear the bar until late again i suppose because of the function so did not sleep till late. Breakfast was good however the poor lady was rushed off her feet but she did a good job of looking after everyone, ( perhaps the evening staff could learn from her)
Stayed 1 night in Apr 2022

10/10 Excellent

Michelle

Liked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Bill

Liked: Staff & service, property conditions & facilities
great location and friendly staff
Stayed 2 nights in Mar 2022

10/10 Excellent

Neil

Stayed 1 night in Mar 2022

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service
Rooms need updating but was comfirtable enough. No hot water. Need blackout curtains. Can hear everything thats going on in next room. Staff very nice. Breakfast very nice. Bed comfy.
Stayed 2 nights in Feb 2022

8/10 Good

P

Liked: Cleanliness, staff & service
New year visit
Initially booked for three night's but ended up staying one extra. Comfortable beds, good breakfasts, all staff friendly and polite. Room upgrades in progress i think, ours was dated but comfortable, bathroom the same but no problems, noise from road untill about 12, but not a real problem for sleep, handy having a restaurant and pub at hand, all in all we would gladly go again.
Stayed 3 nights in Dec 2021

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Room comfort
Waterford Lodge Hotel
The room we had was quite a good size although the double bed was very soft and sloped to the centre. The decor and en-suite was dated but clean. The room was cold when we arrived, because the single glazed window had been left open and the heating was not on for very long either during the morning or evening. The room felt clean and safe. The wedding party on the Saturday was quite loud, although didn't go on after midnight. The breakfast was okay although the service was quite slow and certain items (croissants) ran out and were not available. Will look for somewhere else to stay if we return.
Stayed 2 nights in Oct 2021

8/10 Good

Graham

Travelled with group
Liked: Staff & service
Sort weekend stay - rooms basic but clean and OK. Generic pub downstairs
Stayed 2 nights in Oct 2021

8/10 Good

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean staff helpful and friendly down side for me was tv only had 38 channels half of them were news and the wifi would not reach room 17 breakfast starts at 07:00 a good time for workers and you can park a van would i stay again YES
Stayed 1 night in Oct 2021