Exterior

Reviews of Economy Inn Morgan Hill

2 out of 5
Economy Inn Morgan Hill
15080 Monterey Street, Morgan Hill, CA

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 147 reviews" "
Rating 8 - Good. 44 out of 147 reviews" "
Rating 6 - Okay. 29 out of 147 reviews" "
Rating 4 - Poor. 14 out of 147 reviews" "
Rating 2 - Terrible. 22 out of 147 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. Your input helps us enhance our services for future guests.Sincerely, Hotel Manager

4/10 Poor

Amit Kumar

Disliked: Property conditions & facilities
Old dirty chair, bed, holes in the mattress from cigarette burns
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,We apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the condition of the chair, bed, and mattress is concerning, and we take such matters seriously. Rest assured, we will address these issues immediately to ensure our accommodations meet the highest standards of cleanliness and comfort for our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Melissa

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel nice. If there are any areas where we can improve and earn a higher rating next time, please feel free to let us know. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how small and cozy this place is. I like how our car is just right outside.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cozy atmosphere of our hotel and the convenience of having your car parked right outside. Your satisfaction is our priority, and we're delighted that you had a pleasant experience with us. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Wow what a dump tv cuts in and out and some crack head almost ran me over with a van
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,We sincerely apologize for the negative experience you had during your stay. Your feedback is extremely concerning, and we take matters of safety and comfort very seriously. We will investigate the issues with the TV and address them promptly. Additionally, we will take steps to ensure the safety of our guests in our parking area. Please accept our sincerest apologies, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Deanna

Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Terea'sa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
The manager couple were great. The place quiet and kept up. A wonderful ride to get there. The beds could be softer but it was a restful area and town and room.
Stayed 5 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Guest,We're delighted to hear that you had a great experience during your stay, especially appreciating the manager couple, the quiet atmosphere, and the well-maintained property. We're also glad you had a wonderful ride to the location. Your feedback about the beds is noted, and we'll consider ways to enhance the comfort for our guests in the future. Thank you for sharing your experience, and we look forward to hosting you again in the restful area and town.Sincerely,Hotel Manager

8/10 Good

Claudia

Liked: Cleanliness
Basic hotel
Very basic hotel with no hair dryer. Couldn't connect to wifi. Everything else was okay.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that aside from the absence of a hair dryer and Wi-Fi connectivity issues, everything else met your expectations. We apologize for the inconvenience of not having a hair dryer available. We will consider adding this amenity to improve our guests' experiences. Connectivity issues with Wi-Fi are something we take seriously and will investigate to ensure a more reliable service.Your feedback is valuable, and we appreciate your input. We hope to provide you with an even better stay in the future.Sincerely,Hotel Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I also liked that they had washer and dryer on site.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Guest,Thank you for sharing the positive aspect of your stay. We're pleased to hear that you found our on-site washer and dryer convenient during your stay. It's always great to offer amenities that add value to our guests' experiences. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location was convenient. The room was clean. The staff was nice.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Guest,Thank you for sharing your positive feedback about your stay. We're pleased to hear that you found our location convenient, the room clean, and our staff nice. Your comments are greatly appreciated, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

6/10 Okay

robert

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Dear Robert,Thank you for sharing your feedback and rating your stay 3 out of 5. We value your input and would like to learn more about your experience to help us improve. If you have any specific comments or suggestions, please feel free to share them with us.Sincerely,Hotel Manager

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Morgan Hill, Monterey Hwy
Easy to locate, within a mile of Starbucks, Safeway...... Would stay here again.. Friendly staff.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Guest,Thank you for your concise and positive review! We're pleased to hear that you found our hotel easy to locate and conveniently close to Starbucks and Safeway. It's great to know you would stay with us again and that you encountered friendly staff during your visit. We look forward to welcoming you back in the future!Sincerely,Hotel Manager

8/10 Good

ma isabel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 4 Sept 2023
Dear ma Isabel, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the room and arrived late since we were on the road and needed to take a break. We were surprised to find the room and bathroom so nice and clean. So much better that the previous place we stayed. Night check in was quick and the night clerk was friendly and helpful. Will definitely put this on the list to stay again if in the area.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 24 Aug 2023
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that your stay exceeded your expectations and that you found the room and bathroom to be clean and pleasant. It's wonderful that our night check-in process was efficient and that our staff was friendly and helpful. We're honored to be on your list of preferred places to stay in the area. We look forward to hosting you in the future!Sincerely,Hotel Manager

4/10 Poor

David, Orem

Disliked: Cleanliness, amenities
Not the worst but it needs cleaned up
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 24 Aug 2023
Dear David,Thank you for your kind feedback. We're committed to providing a clean and comfortable environment for our guests, and we apologize for any areas that may not have met your expectations. Your comments help us identify areas for improvement, and we'll certainly take steps to address any cleanliness issues. We value your input and hope that you'll give us another chance to provide you with a better experience in the future. Sincerely,Hotel Manager

2/10 Terrible

joyce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was stuffy and stale when I walked in. I carry Lysol spray when traveling and disinfect EVERYTHING, sheets, spreads and all surfaces . The towel I used to wipe after spraying was very dirty. Whoever cleans is not doing a good job. The room was dated and had fleas. There was not even a box of Kleenex. There were noise from the people (about 10) down the way and I suspect they live there. I will NEVER cut corners on a hotel/motel room. I wish I could attach the dirty towel photo. This was not a good experience. For personal use I always travel with my own towels.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 24 Aug 2023
Dear joyce,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

2/10 Terrible

Lamar

Stayed 1 night in Aug 2023
Response from Hotel Manager on 1 Sept 2023
Dear Lamar,We're truly sorry to learn that your recent stay with us fell short of your expectations. Your feedback is valuable, and we apologize for any inconveniences or dissatisfaction you experienced during your time at our hotel. We take your comments seriously and will use them to address and improve the areas that need attention. If you have any additional feedback or concerns, please feel free to reach out to us directly. We hope you will consider giving us another chance in the future.Sincerely,Hotel Manager

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just wanted a clean quiet bed for the night that was affordable. This place was perfect for us. Modernized rooms and comfortable bed. Safe and quiet setting. Got a great meal just few blocks away. Two thumbs up from us!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,Dear Guest,Thank you for your wonderful feedback. We're thrilled to hear that our hotel provided the clean, quiet, and affordable accommodation you were looking for. We're glad you found our modernized rooms and comfortable beds to your liking. Your safety and comfort are our top priorities, and we're pleased to know that you felt secure and had a peaceful stay. It's great to hear that you also enjoyed a great meal nearby. We appreciate your two thumbs up and hope to have the pleasure of welcoming you back in the future for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Klaus

Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Klaus,Thank you for taking the time to leave a review. We are thrilled to receive a perfect 10 out of 10 rating from you. It's our goal to provide excellent service and a memorable experience for all our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another outstanding stay.Best regards,Hotel Manager

4/10 Poor

Robert J

Liked: Cleanliness
I know it's not the fault of the economy Inn, but the guests in room114 were loud, disturbingly from 11 pm till 1 am. Did not get a restful sleep
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 27 Jun 2023
Dear Robert J,Thanks for your valuable feedback. We apologize for any lapses and that inconsiderate actions by other guests detracted from your stay. We take pride in offering the best possible experience, and we regret anyways we let you down. Sincerely,Hotel Manager

10/10 Excellent

Rebeca

Stayed 1 night in May 2023
Response from Hotel Manager on 29 May 2023
Dear Rebeca,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Rodrigo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel manager on 26 Apr 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Hotel Manager on 25 Apr 2023
Dear Robert ,Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I'm very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I'm happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel manager on 21 Apr 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman working the lobby was nice and the rooms are updated. Good for the price.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Amanda,Thank you for your positive review. We are glad to hear that you found our lobby gentleman to be nice and that you appreciated our updated rooms. We strive to provide our guests with comfortable and modern accommodations at a reasonable price. We appreciate your feedback and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Morgan Hill Trip
Our stay was not that great. Some of the other guests were nosy and we had to move to another room which they accommodated us. We had to request when we wanted our room cleaned. The housekeeper was very nice and friendly. I’m sorry but we won’t stay there again.
Stayed 12 nights in Jan 2023
Response from Hotel Manager on 4 Feb 2023
Dear Guest,Thanks for the visit. We are sorry to hear that your stay was not as enjoyable as we hope it would be. It's concerning to hear that other guests were being nosy and that you had to request room cleaning. On the positive side, it's great to know that our housekeeper was friendly and accommodating. We appreciate your feedback and will use it to improve our services and ensure that all guests have a comfortable stay in the future. Visit again soon.Sincerely,Hotel Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your time
First off, I called to ask about what time was considered a late check in and the lady who answered the phone told me about 5 times that check in was at 3. I got there and asked a lady (I'm guessing it was the same one who answered the phone earlier, about the password for the internet and had a hard time asking if the password was uppercase or lowercase. About 2 minutes after I check in, 2 police vehicles arrived and started knocking on doors (thankfully they had the wrong location). The bed was very hard, and they do a terrible job of cleaning as my sheets had the back of an earring on top of them. The internet really sucked (kept going out almost as soon as I would sign back in) and was unable to watch anything on my tablet. They need to replace the microwave; there are only about 2 buttons that work on it. Again, they don't do a good job of checking things-my refrigerator had leftover stuff in it from who knows how long. I turned the heat on and no matter what temperature I tried to set the dial at, it got to warm pretty quickly, so I would have to shut it off for a while and then turn it back on when I wanted to get warm again. The room is very small too. There are no amenities close by, which is a shame, cause I would have liked to have been able to walk to the store to get some coffee in the morning. The only good thing I have to say is that the hotel is all one level.
Stayed 1 night in Dec 2022
Response from Hotel Manager on 28 Dec 2022
Dear Amanda,Thank you for choosing our hotel. We are disappointed that we did not live up to your expectations, and we are sorry your stay was anything less than exceptional. We appreciate knowing how we can improve, and we will. We hope you will reconsider and stay with us again.SincerelyHotel Manager

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay, room was small but clean. Comes with fridge and microwave. We have a small dog which we paid extra for, but no area for dogs? We had to walk on the main road to the vacant lot, glass, stickers and fast traffic.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 22 Oct 2022
Dear Julie,Thank you for your review. We are glad to hear that overall your experience was positive. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place beds could use improvements.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 27 Sept 2022
Dear Guest,We are delighted to hear from you about your wonderful experience with us. Thank you for your generous compliments. We are humbled to serve our guests with the best in the industry and look forward to serving you again. SincerelyHotel Manager

10/10 Excellent

Voncille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Manager on 24 Sept 2022
Dear Voncille,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Visit again soon.Sincerely,Hotel Manager

8/10 Good

Voncille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Manager on 22 Sept 2022
Dear Voncille, Thanks for your stay and 8 Star rating. We look forward to your next visit. Sincerely, Hotel Manager

8/10 Good

Domenica

Travelled with partner
Liked: Cleanliness, amenities
it was okay. room was clean, AC worked good , tv was food. online pictures of the outside looked nicer than in person in my opinion but the actual room was up to par. good price for room
Stayed 1 night in Sep 2022
Response from Hotel Manager on 12 Sept 2022
Dear Domenica,Thanks for your comment. We're so glad you had such a nice stay with us. It sounds like the clean room was just what you needed, and we're glad to hear you enjoyed it. We hope to see you again soon!SincerelyHotel Manager

10/10 Excellent

Westy

Stayed 1 night in Sep 2022
Response from Hotel Manager on 13 Sept 2022
Dear Westy,Thanks so much for your stay and for giving us a 10-Star rating! We're so glad you enjoyed your stay with us. It's wonderful to know that our service exceeded your expectations. We hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Juan

Liked: Staff & service
Stayed 1 night in Sep 2022
Response from Hotel manager on 3 Feb 2023
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Place was very nice very quiet and very clean plenty of parking no issues the gentleman that greeted you was an older gentleman very well respected very good person if I'm ever in the area again I will definitely stay there
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 5 Sept 2022
Dear Richard,Thank you for the wonderful review about your stay at the Economy Inn Morgan Hill Hotel. We’re glad you were overwhelmed with every aspect of our hotel. It was a pleasure hosting you and we hope you will continue making us your home whenever you are in the Morgan hill area. SincerelyHotel Manager

8/10 Good

Jon, Lakeland

Stayed 2 nights in Aug 2022
Response from Hotel manager on 3 Feb 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Quentin

Stayed 1 night in Aug 2022
Response from Hotel manager on 3 Feb 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Eli

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jun 2022
Response from Hotel Manager on 27 Jun 2022
Dear Guest, We are pleased to hear that your stay with us met your standards. Our staff takes pride in making guests feel comfortable and at home. We are glad you came and stayed with us and look forward to having you back with us again. Sincerely Hotel Manager

8/10 Good

Guillermo

Stayed 1 night in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Quiet, clean, convenint, affordable.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 17 Jun 2022
Dear Guest, Thank you for your review. We are so glad you find our hotel valuable and enjoyed our quiet atmosphere. Please come back and see us again soon! Sincerely Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Hotel Manager on 17 Jun 2022
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 6-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

wigsbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good motor inn except the last night a client was on the phone noisy. Hotel management could have remind people. It was 1am
Stayed 2 nights in Jun 2022
Response from Hotel Manager on 10 Jun 2022
Dear Guest, Thank you for your review. We are delighted your stay was enjoyable and found our location convenient. Management and desk staff were reminded of their responsibility to see that our valued guests remember to be thoughtful of their fellow guests. Your recommendation is much appreciated. Please come back and see us again soon! Sincerely Hotel Manager

10/10 Excellent

Ruby

Stayed 1 night in May 2022
Response from Hotel Manager on 6 Jun 2022
Dear Guest, Thank you for your stay and the feedback. Hope you had a nice stay and liked the services looking at the ten stars, From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

2/10 Terrible

Xiaohuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hotel Manager on 23 May 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, that your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Ruby

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Hotel Manager on 12 May 2022
Dear Guest, Thank you for your stay and the ten stars. Hope you had a nice stay and liked our hospitality. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Hotel Manager on 4 May 2022
Dear Guest, Thank you for the 10-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Hotel Manager on 4 May 2022
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Hotel manager on 3 Feb 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged 3 times for yesterday’s stay I paid online which was $72 then I go into the office to fix my key he asked for my credit card I gav it it to him he charged me another 71 so he asked for my card again instead of refunding it he charged me the third time another $72.... I still haven’t got any of my refund back
Stayed 1 night in Mar 2022
Response from Hotel Manager on 4 Mar 2022
Dear Guest, Thanks for sharing your thoughts about your stay. We are disappointed to see your comment about the charging. We never resort to such practices. However, the matter will be verified and handled appropriately. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Sincerely, Hotel Manager

8/10 Good

reenita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to any store for late snacks
Stayed 1 night in Dec 2021
Response from Hotel Manager on 11 Dec 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Economy Inn. It is always a pleasure to receive positive feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. We look forward to serving you again. Sincerely Hotel Manager