Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains
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Reviews of Krystal Urban Monterrey San Jerónimo

3.5 out of 5
Krystal Urban Monterrey San Jerónimo
Blvd. Antonio L. Rodríguez 1880, Monterrey, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 734 reviews" "
Rating 8 - Good. 174 out of 734 reviews" "
Rating 6 - Okay. 80 out of 734 reviews" "
Rating 4 - Poor. 47 out of 734 reviews" "
Rating 2 - Terrible. 38 out of 734 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good.
Stayed 1 night in May 2024
Response from Gerencia General on 6 May 2024
Thank you so much for your comments. We look forward to welcoming you again in the near future.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located. The rooms are spacious and comfortable. The AC did get a bit humid at night only, but during the day it was cold and great. Although we didn’t use the breakfast, it did look great. There was a Starbucks on the first floor which was a huge plus. We will definitely be staying here again in the future.
Stayed 2 nights in Apr 2024
Response from Gerencia General on 6 May 2024
Thank you for sharing your review, Karla! We are glad to hear you enjoyed your stay at Krystal Urban Monterrey. The convenient location, spacious rooms, and Starbucks on the first floor seem to have made your experience pleasant. We look forward to welcoming you back in the future.

4/10 Poor

betty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed. I cannt sleep
Stayed 2 nights in Apr 2024
Response from Guest Manager | Krystal Urban Monterrey on 15 Apr 2024
Dear Betty,Thank you for your review. We're really sorry for the inconveniences during your stay with us. We will work hard in order to improve our service.Regards.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service.
Stayed 1 night in Mar 2024
Response from Front desk - Krystal Urban Monterrey on 5 Apr 2024
¡Thank you for sharing your experience with us! We're delighted knowing your stay was peacefull and great. If there's anything else we can do for you, please let us know. ¡We are waiting for your next stay at Krystal Urban Monterrey!

6/10 Okay

Diego

Stayed 7 nights in Mar 2024
Response from Gerencia General on 16 Apr 2024
Muchas gracias. Trabajaremos fuerte para mejorar nuestros servicios.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024
Response from Gerencia de calidad on 21 Mar 2024
Thank you for your review, Karen! We're glad to hear you found the staff at Krystal Urban Monterrey friendly. We hope you had a pleasant stay with us.

4/10 Poor

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jefe de Recepción | Krystal Urban Monterrey on 22 Mar 2024
¡Gracias por compartir tu experiencia en el Krystal Urban Monterrey, Daniela! Nos gustaría conocer un poco más sobre tu estancia para poder cumplir con tus expectativas durante tu próxima visita, tus comentarios nos ayudan a mejorar nuestro servicio. ¡Esperamos verte de nuevo pronto!

2/10 Terrible

Juan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded to a suite, with only one bed ( I needed two), the sofa bed had springs poking out, and they could not provide blankets to even use it
Stayed 1 night in Mar 2024
Response from Gerencia General on 19 Mar 2024
Thank you for your review and I am really sorry for the inconveniences encounter during your stay with us. We will work hard in order to improve our service.

10/10 Excellent

Cassandra, Hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic is crazy
Stayed 1 night in Mar 2024
Response from Gerencia General on 14 Mar 2024
Thank you !

10/10 Excellent

Martin

Stayed 3 nights in Feb 2024
Response from Gerencia General on 20 Feb 2024
Mil gracias! Regrese pronto!

2/10 Terrible

Jenny

Travelled with partner
Disliked: Staff & service
Krystal hotel over booked. They sent us to a different hotel. I was never notified until we got there. That is unacceptable. They should of sent an email letting us know what was the situation on a timely manner, we lost more than one hour to drive to the second hotel during peak trafficker time. The hotel we stayed is very clean. Nice area and service is awesome.
Stayed 1 night in Feb 2024
Response from Gerencia General on 17 Feb 2024
Thank you for your review and I am really sorry for the inconveniences, we had a big issue with the hotel PMS.Please accept our apologize and I hope you give us a second chance to host you at Krystl Urban Monterrey.

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for appointments at the Spanish embassy 4 min walking
Stayed 1 night in Jan 2024
Response from Guadalupe Alanis / GM on 19 Jan 2024
Thank you for your comments! We are very happy to learn that you enjoyed your stay with us!Thank you!

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Gerencia General on 20 Jan 2024
Mil gracias!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, similar to US hotels. Self park available. Front desk service could be better, the personnel was not very welcoming through the check in process.
Stayed 2 nights in Dec 2023
Response from Guadalupe Alanis / GM on 10 Jan 2024
Thank you for your review and I am really sorry to hear your comments about your check in process. I will share your comments with our staff and we will work hard.Thank you again and we look forward to welcome you again in the near future.All the best,

10/10 Excellent

Herson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel cubrió las expectativas en precio valor ,habitaciones limpia , buena atención , pedí salir más tarde de la hora de salida por que mi vuelo era final de la tarde y me lo permitieron
Stayed 2 nights in Dec 2023
Response from Guadalupe Alanis / GM on 10 Jan 2024
¡Gracias por sus Comentarios! Me complace saber que usted tuvo tan grata estancia en Krystal Urban Monterrey San Jerónimo. Nuestro equipo está feliz de poder proporcionarle un servicio excepcional nuevamente en el futuro. Nuestro compromiso es servir a nuestros huéspedes de la mejor manera posible, y esperamos siempre exceder sus expectativas. ¡Esperamos verle pronto de regreso en esta su casa!

10/10 Excellent

Isabel

Stayed 3 nights in Dec 2023
Response from Guadalupe Alanis / GM on 8 Jan 2024
Mil Gracias!

10/10 Excellent

Isabel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Dec 2023
Response from Guadalupe Alanis / GM on 15 Dec 2023
Mil gracias por sus comentarios! :)

6/10 Okay

Juan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guadalupe Alanis / GM on 15 Nov 2023
Gracias por su calificacion.Le pedimos una disculpa si nuestro servicio no fué de su agrado y trabajaremos fuerte para mejoraro. Espero nos de una segunda oportunidad de atenderle en esta su casa.

6/10 Okay

Ricardo

Stayed 1 night in Nov 2023
Response from Guadalupe Alanis / GM on 14 Nov 2023
Muchas gracias! Trabajaremos fuerte para mejorar nuestra calificacion! Lo esperamos pronto!

10/10 Excellent

pilar, san ysidro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good attention and service, clean rooms. They even help me with a paperwork issue that came up with the purpose of my visit to Monterrey.
Stayed 2 nights in Nov 2023
Response from Guadalupe Alanis / GM on 8 Nov 2023
Thank you for your review!We look forward to welcome you in the near future.

10/10 Excellent

miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice everything is perfect, I will be back soon.
Stayed 1 night in Nov 2023
Response from Guadalupe Alanis / GM on 8 Nov 2023
Thank you so mucho for your kind words! We look forward to welcome you again.Best Regards,

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Guadalupe Alanis / GM on 1 Dec 2023
Muchas gracias!!

10/10 Excellent

Guillermo Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
good property
Response from Guadalupe Alanis / GM on 6 Nov 2023
Mil gracias por sus comentarios! Estamos a su disposicion!

4/10 Poor

Sebastian, Huixquilucan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff provided a poor service in general ( restaurant, maintenance, front desk). I won't recommend it
Stayed 5 nights in Oct 2023
Response from G. Alanis Gerencia General on 26 Oct 2023
Thank you for your review and I am really sorry that we didnt meet the expectations during your stay with us. I would love to learn more details of your stay, as we strive to give a great service to all our guests. Thank you again, and we hope you give us a second chance to better be of your service. Kind Regards,

10/10 Excellent

Gerardo del

Stayed 1 night in Oct 2023
Response from Guadalupe Alanis / GM on 14 Nov 2023
Muchas gracias!

10/10 Excellent

Anamelissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para visita rápido de negocios, limpio moderno, habitaciones amplias
Stayed 2 nights in Oct 2023
Response from Guadalupe Alanis / GM on 24 Oct 2023
Mil Gracias por sus comentarios! Lo esperamos pronto de vuelta a esta su casa!

10/10 Excellent

Ricardo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guadalupe Alanis / GM on 19 Oct 2023
Mil gracias! Estamos muy felices de saber que disfruto su estancia con nosotros! Lo esperamos pronto de regreso a esta su casa, Krystal Urban Monterrey!

8/10 Good

Gerardo del

Business traveller
Liked: Cleanliness, staff & service, amenities
All great except for TV that was old and had bright spots.
Stayed 2 nights in Oct 2023
Response from Gerencia General on 11 Oct 2023
Thank you for your comments. We will check this TV and we will make sure to change it.Thank you again and we look forward to welcome you.

8/10 Good

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Excellent location, free parking and easy check in.
Stayed 1 night in Oct 2023
Response from Guadalupe Alanis / GM on 3 Oct 2023
Thank you for your review! we look forward to your next visit!

10/10 Excellent

Reynaldo, Laredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, location was good for hospital area.
Stayed 1 night in Aug 2023
Response from Servicio al Huesped on 21 Sept 2023
Estimado Reynaldo, Muchas gracias por sus comentarios, nos alegra saber que la atención brindada y el servicio han sido de su agrado, esperamos tenerlo muy pronto de regreso!

2/10 Terrible

Raul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning didn't work Hard mattresses Bathroom door is sliding with no privacy Underground parking in bad shape Breakfast buffet is over $300 pesos No VIP experience
Stayed 2 nights in Aug 2023
Response from Servicio al Huésped on 8 Aug 2023
Estimado Gabriel, Lamentamos mucho su estancia con nosotros no haya sido la esperada, tenga la seguridad de que estaremos dando seguimiento a nuestro servicio e instalaciones para poder brindarle una mejor experiencia. Esperamos tenerlo muy pronto de regreso y nos de la oportunidad de cambiar la perspectiva tiene del hotel.

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ac from the lobby and restaurant did not work. We went for dinner to the hotel’s restaurant and I ask for 3 different cocktails for the same dinner they couldn’t make them because they were missing stuff to prepare them, so I ask for a coke and they didn’t have that neither
Stayed 1 night in Jul 2023
Response from Servicio al huesped. on 5 Jul 2023
Dear Maria, thank you for your kind comments, we are truly sorry to hear the details during your stay at the hotel, be confident that we are taking actions true the information you share with the involve departments, so that this matter wont happen again, Hope to see you soon.

10/10 Excellent

Zaida

Stayed 1 night in Jun 2023
Response from Servicio al huesped. on 24 Jun 2023
Estimada Zaida, Agradecemos su preferencia al hospedarse con nosotros, nos alegra mucho que la atención brindada haya sido la esperada. Esperamos nos visite muy pronto.

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive
Stayed 1 night in May 2023
Response from Gerente servicio a huésped. on 25 May 2023
Estimado Jaime, Muchas gracias por sus comentarios, nos alegra saber que el servicio brindado así como nuestras instalaciones han sido de su agrado, esperamos tenerlo muy pronto de regreso.

6/10 Okay

Franco

Stayed 1 night in Apr 2023
Response from Gerente servicio a huésped. on 8 May 2023
Estimado Franco, Muchas gracias por sus comentarios, estaremos trabajando para brindarle un mejor servicio. Lo esperamos pronto!

8/10 Good

Reginald

Stayed 2 nights in Apr 2023
Response from Gerente servicio a huésped. on 18 Apr 2023
Estimado Reginald, Muchas gracias por sus comentarios, nos alegra saber que el servicio brindado ha sido de su agrado. Lo esperamos pronto!

10/10 Excellent

Javier

Stayed 2 nights in Apr 2023
Response from Gerente servicio a huésped. on 17 Apr 2023
Estimado Javier, Muchas gracias por sus comentarios, nos alegra saber que la estancia con nosotros ha sido de su agrado, esperamos tenerlo muy pronto de regreso.

10/10 Excellent

Javier

Stayed 1 night in Apr 2023
Response from Gerente servicio a huésped. on 15 Apr 2023
Estimado Javier, Muchas gracias por sus comentarios, estamos muy contentos por su visita.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable
Stayed 8 nights in Mar 2023
Response from Servicio al huesped. on 1 Apr 2023
Estimado Daniel,Muchas gracias por sus comentarios, nos alegra que el servicio brindado haya sido de su agrado, esperamos tenerlo muy pronto de regreso.

4/10 Poor

Juana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was disappointed my room was dirty towels were stain room was dirty.
Stayed 2 nights in Feb 2023
Response from Gerente servicio a huésped. on 27 Feb 2023
Estimada Juana, Muchas gracias por sus comentarios, lamentamos los inconvenientes que tuvo durante su estancia, estamos trabajando para brindarle un mejor servicio.

4/10 Poor

Juana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Unfortunately, I was disappointed 😞 room was not clean, towels were very stain
Stayed 3 nights in Jan 2023
Response from Gerente servicio a huésped. on 3 Feb 2023
Estimada Juana,Lamentamos mucho los inconvenientes que tuvo durante su estancia con nosotros, estaremos trabajando en nuestras áreas de oportunidad para brindarle un servicio de excelencia.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nice area but disappointing stay
Very disappointing. Pillows had stains on them Elevator/access key didnt work properly
Stayed 1 night in Jan 2023
Response from Gerente servicio a huésped. on 2 Feb 2023
Estimado huésped, Lamentamos mucho los inconvenientes que tuvo durante la estancia con nosotros, estamos realizando mejoras para brindarle un mejor servicio; Esperamos nos brinde la oportunidad de servirle de nueva cuenta.

10/10 Excellent

Maria Fernanda

Response from Guadalupe Alanis / GM on 6 Nov 2023
Mil gracias! Regrese Pronto!

8/10 Good

Ismael

Liked: Cleanliness, staff & service
Super clean and comfortable
Response from Gerencia General on 30 Nov 2022
Thank you so mucho for your comments! We look foward to welcome you in the future!

6/10 Okay

Natalia

Stayed 1 night in Nov 2022

2/10 Terrible

Bernardo

Stayed 3 nights in Nov 2022
Response from Gerente servicio a huésped. on 16 Nov 2022
Estimado Bernardo, Muchas gracias por sus comentarios, lamento mucho los inconvenientes que ha tenido durante su estancia, esperamos nos brinde la oportunidad de mejorar la percepción de servicio que le hemos dejado.

8/10 Good

Carlos

Stayed 1 night in Nov 2022

8/10 Good

Osiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property to stay
Overall, this is a good hotel. Nice, clean and comfortable rooms located in a great location, close to Monterrey and San Pedro. Staff is friendly and helpful.
Stayed 1 night in Oct 2022
Response from Gerente servicio a huésped. on 31 Oct 2022
Estimado Osiel, Nos alegra mucho que las instalaciones y limpieza hayan sido de su agrado. Lo esperamos muy pronto.

2/10 Terrible

Mauricio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that it was close to where I needed to go and the staff I did NOT liked that the hotel was so dirty and looked old. I saw cockroach on the elevator next to the lobby. My room had stained walls. Also towels, pillows and blankets had stains and looked dirty (not really white). The AC was loud and made an even louder noice every time it started (i had it on auto). And the worst is that the day I was leaving I checked under the bed to make sure I was not missing anything and there was someone else's underwear. That confirmed to me that the hotel is not properly cleaned. I did not received a room upgrade (one of the reasons I booked there). Also I went to the pool and did not go in, the water was dirty.
Stayed 4 nights in Oct 2022
Response from Gerente servicio a huésped. on 25 Oct 2022
Estimado Mauricio, Muchas gracias por sus comentarios, sin duda, esto no ayuda a hacer mejores cada día; Lamentamos mucho los inconvenientes que tuvo durante su estancia, estamos realizando mejoras para brindarle un mejor servicio. Esperamos nos brinde la oportunidad de mejorar la percepción de servicio que le hemos dejado.

10/10 Excellent

MOISES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay,
Stayed 3 nights in Oct 2022
Response from Gerente servicio a huésped. on 17 Oct 2022
Estimado Moises, Muchas gracias por sus comentarios, nos alegra mucho que la estancia con nosotros haya sido la esperada, esperamos tenerlo muy pronto de regreso.