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Reviews of Four Points by Sheraton Monterrey Airport

3.5 out of 5
Four Points by Sheraton Monterrey Airport
Carretera Miguel Aleman #2251, Blvd TLC y Blvd Ruperto Parque Industria, Apodaca, NL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 183 reviews" "
Rating 8 - Good. 26 out of 183 reviews" "
Rating 6 - Okay. 12 out of 183 reviews" "
Rating 4 - Poor. 2 out of 183 reviews" "
Rating 2 - Terrible. 7 out of 183 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia, Kyle

Stayed 1 night in May 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from reservas on 18 May 2024
Muchas gracias por habernos elegido como su mejor opcion de hospedajeEsperamos verle nuevamente por acá.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservas on 18 May 2024
Muchas gracias por habernos elegido como su mejor opcion de hospedajeEsperamos verle nuevamente por acá.

10/10 Excellent

Brian

Stayed 3 nights in Mar 2024
Response from reservas on 18 May 2024
Muchas gracias por habernos elegido como su mejor opcion de hospedajeEsperamos verle nuevamente por acá.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

Sandra

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
We were assigned Room 110 The toiled did not work. It would not flush and tank had no water. They told me to check if the water valve wss closed and to open it please. I opened it. Water kept running thru and never filled the tank. The extractor in the bathroom did not work either They did nothing to help resolve the problem other than offer to use the adjacent room but we were checking out in 15 minutes just befor 4am Finally the shuttle offered dropped us off at C when it should have been A and I asked him to double che m with the reception as I was pushing my mom in a wheelchair. Terrible hotel. Reviews are not real.
Stayed 1 night in Feb 2024

10/10 Excellent

JESUS

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
its very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marivel

Stayed 1 night in Nov 2023

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities
Hollow empty rooms. Noisy windows with wind. New building but absolutely just empty building
Stayed 1 night in Oct 2023
Response from reservas on 2 Nov 2023
Gracias por sus comentarios, estamos trabajando para brindarle a usted y a nuestros huespedes el mejor servicio.Saludos,

10/10 Excellent

Jorge, San Anotnio

Stayed 1 night in Aug 2023
Response from Reservaciones on 22 Sept 2023
Muchas gracias por su calificación, nos ayuda mucho a mejorar!

10/10 Excellent

Evelyn

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from reservas on 17 Aug 2023
Gracias por vistarnos los esperamos pronto !

10/10 Excellent

ADRIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Apodaca!
The best hotel I have stayed at; the front desk receptionist, JUAN PABLO, was very courteous, friendly, and professional. I will definitely return!
Stayed 2 nights in Aug 2023
Response from reservas on 8 Aug 2023
Gracias por haberse hospedado con nosotros.los esperamos!

8/10 Good

JESUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean
Stayed 1 night in Jul 2023
Response from reservas on 26 Jul 2023
Gracias por haberse hospedado con nosotros, esperamos que regrese pronto.

10/10 Excellent

Sandra

Stayed 1 night in May 2023
Response from reservas on 26 Jul 2023
Los esperamos pronto!Saludos,

10/10 Excellent

HYECHUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from reservas on 11 Jul 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros.los esperamos pronto!

10/10 Excellent

Anette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the staff and dining option
Stayed 2 nights in Jun 2023
Response from reservas on 29 Jun 2023
Buenas TardesGracias por compartirnos sus comentarios de su experiencia con nosotros, los esperamos pronto!Saludos,

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from reservas on 15 Jun 2023
Gracias por haberse hospedado con nosotros.los esperamos pronto!

8/10 Good

Alfredo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean and spacious rooms. soft bed, Unfortunately is you get a room adjacent to the highway, be prepared for a extremely noisy night with heavy truck downshifting your dreams.
Stayed 1 night in Jun 2023
Response from reservas on 29 Jun 2023
Buenas TardesGracias por compartirnos sus comentarios de su experiencia con nosotros, nos enfocaremos en darle seguimiento para mejorar nuestros procesos y servicio dentro de las instalaciones.Saludos,

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very nice and clean.
Stayed 1 night in Jun 2023
Response from reservas on 8 Jun 2023
Gracias por haberse hospedado con nosotros, y por compartirnos su experiencia.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from reservas on 8 Jun 2023
Gracias por haberse hospedado con nosotros, y por compartirnos su experiencia.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient because it is close to the airport and have shuttle service.
Stayed 1 night in May 2023
Response from Reservaciones on 31 May 2023
Agradecemos sus comentarios. Esperamos verlo muy pronto nuevamente.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed by the staff service
Stayed 1 night in May 2023
Response from Reservaciones on 31 May 2023
Agradecemos sus comentarios. Esperamos verlo muy pronto nuevamente.

10/10 Excellent

Fernando

Stayed 1 night in May 2023
Response from reservas on 8 Jun 2023
Gracias por haberse hospedado con nosotros, y por compartirnos su experiencia.

10/10 Excellent

cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, a brand new hotel and great transportation service. Just arriving I called the hotel and in a few minutes, the van was there to take me to the hotel. Great breakfast and fast service. Thank you!!!! I flew back to Houston the following day right on time
Stayed 1 night in May 2023
Response from reservas on 9 May 2023
Gracias por haberse hospedado con nosotros, los esperamos de regreso.Saludos,

10/10 Excellent

Jesus

Stayed 1 night in Apr 2023
Response from FOUR POINTS MONTERREY AEROPUERTO on 19 Apr 2023
Esperamos volver a tenerlo con nosotros.

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from reservas on 9 May 2023
Gracias por haberse hospedado con nosotros, los esperamos de regreso.Saludos,

10/10 Excellent

Alyssa, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Mar 2023
Response from reservas on 21 Mar 2023
Muchas gracias por compartirnos su experiencia con nosotros.Saludos, lo esperamos pronto !

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from reservas on 28 Feb 2023
Gracias por haberse hospedado con nosotros, lo esperamos pronto.Saludos,

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip!!
A very nice & clean hotel close to the airport!!
Stayed 2 nights in Feb 2023
Response from Reservaciones on 24 Feb 2023
Agradecemos sus comentarios. Esperamos verla muy pronto en su siguiente visita a la ciudad.

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2023
Response from Reservaciones on 24 Feb 2023
Agradecemos sus comentarios. Esperamos verla muy pronto en su siguiente visita a la ciudad.

4/10 Poor

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The acoustics are terrible, you can even hear the neighbor washing his hands and the doors banging when the guests leave
Stayed 1 night in Jan 2023
Response from reservaciones on 25 Jan 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros , seguiremos trabajando para mejorar cada dia.Saludos,

6/10 Okay

Jose Roberto Gutierrez

Stayed 1 night in Dec 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtesy Airport Pick up
Our flight was delayed so I called to inform the hotel. It was comforting to know that he hotel Reception staff on duty Mr. Manuel and his team kept a close watch on the flight arrival time and sent the transport on time to pick us up.
Stayed 1 night in Dec 2022
Response from reservaciones on 28 Dec 2022
Muchas gracias por sus comentarios y de su experiencia con nosotros, esperamos verlo pronto !saludos,

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel is awesome. We had a 1 day layover in MTY & chose this place because of its location near airport. I’ve also stayed at 4 Points hotels in the US & this place did not disappoint. Staff is super nice. The rooms are large & clean. Also loved the indoor pool & the bar. The shuttle to and from the airport was very helpful. If you’re in MTY & need to stay near the airport, you cannot go wrong with this property.
Stayed 1 night in Dec 2022
Response from reservaciones on 28 Dec 2022
Muchas gracias por sus comentarios y de su experiencia con nosotros, esperamos verlo pronto !saludos

10/10 Excellent

SERVIACERO, LEON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like a new
Response from reservaciones on 29 Dec 2022
Gracias por haberse hospedado con nosotros, es de suma importancia su calificación para seguir trabajando y dar un mejor servicio.

10/10 Excellent

Samuel

Stayed 1 night in Dec 2022
Response from reservaciones on 28 Dec 2022
Muchas gracias por sus comentarios y de su experiencia con nosotros, esperamos verlo pronto !saludos

10/10 Excellent

Gonzalo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La unica cosa que podria decir es que el estacionamiento es un poco pequeno, porque yo traigo una camioneta y para estacionarse es reducido la salida y a veces tambien la entrada. Lo demas esta muy bien. Gracias!
Response from reservaciones on 28 Dec 2022
Muchas gracias por sus comentarios y de su experiencia con nosotros, esperamos verlo pronto !saludos

10/10 Excellent

Abraham, Laredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2022
Response from Gabriela Bolaños, Operations Manager on 16 Nov 2022
Dear Abraham,We thank you for your excelente review!!Hope to see you soon!!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from reservaciones on 3 Nov 2022
Gracias por hospedarse con nosotros, esperamos verlo pronto!!Salduos,

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excelente servicio, comida y conveniente shuttle
Stayed 1 night in Oct 2022
Response from Reservaciones on 31 Oct 2022
Gracias, por sus comentarios, los esperamos pronto!

4/10 Poor

Juan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Business center bad very bas
Stayed 14 nights in Oct 2022

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and good attitude at front desk, clean and quiet room. No issues at all
Stayed 1 night in Oct 2022
Response from Reservaciones on 18 Oct 2022
Agradecemos sus comentarios, gracias lo esperamos pronto.

8/10 Good

Armando

Stayed 1 night in Sep 2022

10/10 Excellent

Juan, Wenatchee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fresh and clean 😜
Stayed 2 nights in Aug 2022
Response from reservaciones on 27 Aug 2022
Gracias por haberse hospedado con nosotros.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & new! Staff was friendly and accommodating to requests. Many spoke at least some English which was helpful.
Stayed 2 nights in Jul 2022
Response from re on 18 Jul 2022
Estimado huésped: Agradecemos infinitamente la oportunidad que nos brindo para atenderle en su reciente visita a Monterrey . Esperamos que la experiencia haya sido placentera y que nos permita la oportunidad de ser sus anfitriones nuevamente.

10/10 Excellent

grecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal, hacen todo lo posible para que te sientas en casa. Instalaciones limpias, modernas. Todo excelente!!
Stayed 1 night in Jul 2022
Response from re on 18 Jul 2022
Estimado huésped: Agradecemos infinitamente la oportunidad que nos brindo para atenderle en su reciente visita a Monterrey . Esperamos que la experiencia haya sido placentera y que nos permita la oportunidad de ser sus anfitriones nuevamente.

10/10 Excellent

JORGE

Stayed 1 night in Jun 2022