Ratings based on 2,316 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Nice

Posted 15-Apr-2015
Lots of amenities and luxuries. More geared for adults. Super friendly staffs.
3 out of 5
by A verified travellerfrom W

Old and Worn

Posted 15-Apr-2015
I'm not sure where 60 million in renovations went, but it did not go to building 14. Our room looked like it came out of the '80s. The elevator was old and slow, the wood trims and wood doors were outdated, worn and gross, and the hallways were depressing. It felt like walking into a motel. The room itself had beat up chairs with ripped seams, and the lamps were all lopsided and the shades were stained (on all 3 lamps!) The nicest part of this hotel was the bathroom, but the towels were rough and thin and the shampoo was like water and we had to go buy our own. I was really disappointed in the quality of this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
The hotel staff is pretty friendly very good customer service.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Cons: Missing bathrobes and extra towels. The in-room coffee was not very good
conveniently located near Monterey and easy to get to and from Pebble Beach, golfing etc.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom D'

Outstanding hotel, excellent service,close to lake

Posted 12-Apr-2015
Fabulous facilities and great client experience. 2 min walk to the lake and nested in the forest.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom seattle wa

Nice, quiet hotel with pleasant atmosphere

Posted 11-Apr-2015
Great stay! Nice grounds and pool. Enjoyed buffet breakfast and sports bar. Very kid friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom seattle

Great home base for family.

Posted 11-Apr-2015
Enjoyed the hotel overall. Loved the room decor and it was clean. Fire pit for s'mores at night was fun for all. Only thing negative would be the room had full sized beds instead of queens which is important with a family of 4. Staff was great.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2015
The hotel was easy to find and close to town. The pool was great and rooms comfortable and modern. The staff were helpful.
2 out of 5
by A verified travellerfrom ventura ca

Noisy room, old hotel that not kept up to date.

Posted 09-Apr-2015
Very bad experience, this hotel is for golfer not for regular vacationers, the rooms very noisy, that we couldn't sleep both nights, the hotel felt like the 70ies, not a Hayatt experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

The staff is amazing.

Posted 08-Apr-2015
Pros: The staff
Cons: The room I got was a little outdated but still very comfortable and quite
Just one night in Monterey was enough to fall in love with this place. Great staff, warm welcome and great service.