2/10 Terrible
Tiffany
Travelled with partner
14 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Duomo is spectacular. The room is nice. But this is not a great experience. Amateur Airbnb. There were several issues from the multiple reach outs to confirm and reconfirm and of what time we will be arriving and reconfirm (need to have someone meet you because there is no one at the actual property) to strange meeting places (in front of the Vodafone on the street) to the room not being ready on time (after 3 confirmations including 30 min before arrival yet the room wasn’t ready! Cleaning lady working around us!) But really what was disappointing was the 3x in the middle of the night I kept resetting the air conditioner which had the green light blinking on/off keeping me up. Wanted to open the windows but no screen, so you contend w/bugs. Still we tried to put those issues aside the next day we called and asked that they fix the ac and clean the room as we left early in the am for the days activities. Ok they said. Tired and ready to relax, we arrived back at 3 (6 hrs later) to an ac still not working and a room that was not made up. It was too late, we couldn’t risk 2 bad nights; so we left. They asked me to speak to two different managers. Forgive me but I really don’t want to spend precious vacation time continuing to explain what you did wrong but I did, and at the end was willing to only half the money owed for the second night and they declined and refused refund. Quick to take our $ but not be on time, clean the room or fix the ac.
Tiffany
Stayed 2 nights in May 2024
