Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of SLS LUX Brickell

4.5 out of 5
SLS LUX Brickell
805 S Miami avenue, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 656 reviews" "
Rating 8 - Good. 104 out of 656 reviews" "
Rating 6 - Okay. 33 out of 656 reviews" "
Rating 4 - Poor. 29 out of 656 reviews" "
Rating 2 - Terrible. 30 out of 656 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Maylet S.

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Never received my deposit back
Stayed 1 night in Apr 2024

10/10 Excellent

Ruben, Medellín

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff willing to help
Stayed 1 night in May 2024
Response from Virginia Solis on 16 May 2024
Dear Ruben, We're absolutely thrilled to receive your glowing review of your stay at SLS LUX Brickell! Thank you so much for taking the time to share your experience.Our prime location and dedicated staff are indeed two aspects we take great pride in. It's fantastic to hear that our central location made exploring the city convenient for you, and that our team members were readily available and helpful throughout your stay.Your perfect rating means the world to us, and we couldn't be happier that you had such a wonderful experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing SLS LUX Brickell!

10/10 Excellent

Deena, Belle Glade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Virginia Solis on 3 May 2024
Dear Deena, We're thrilled to hear that your experience at SLS LUX Brickell was nothing short of exceptional. Providing top-notch service and creating memorable stays for our guests is what we strive for. We can't wait to welcome you back for another wonderful stay in the future!

6/10 Okay

michael

Liked: Cleanliness
Rooms are falling apart
Stayed 3 nights in Apr 2024
Response from Virginia Solis on 16 May 2024
Dear Michael,We appreciate you taking the time to share your feedback with us regarding your recent stay at SLS LUX Brickell. We sincerely apologize for any inconvenience you experienced due to the condition of the rooms. Maintaining the highest standards of comfort and quality is of utmost importance to us, and we regret if we fell short of your expectations in this regard. Please be assured that your comments will be shared with our maintenance team to address any issues promptly and ensure that our rooms meet the expectations of our guests.We value your input as it helps us identify areas for improvement, and we hope for the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Thank you for bringing this matter to our attention.

10/10 Excellent

Jean-Pierre, Delray Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Virginia Solis on 28 Apr 2024
Dear Jean-Pierre,We're thrilled to receive your glowing 5-star review! Thank you for choosing SLS LUX Brickell for your stay and for sharing your positive experience with us. We're delighted to hear that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back soon for another exceptional stay!

10/10 Excellent

Mohammad

Stayed 5 nights in Apr 2024
Response from Virginia Solis on 16 May 2024
Dear Mohammad,We're absolutely delighted to read your 5/5 review of your recent stay at SLS LUX Brickell! Thank you for taking the time to share your experience with us.Our team works tirelessly to ensure our guests have a memorable stay, and we're thrilled to hear that you found them to be willing and helpful throughout your time with us. Additionally, we're glad that our prime location added to the convenience of your visit.Your feedback means the world to us, and we're grateful for your kind words and perfect rating. We can't wait to welcome you back for another exceptional stay in the future! Thank you for choosing SLS LUX Brickell.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean decor
Stayed 2 nights in Apr 2024
Response from Virginia Solis on 18 Apr 2024
Dear Paula,We're thrilled to hear that you appreciated the clean decor during your stay at SLS LUX BRICKELL! Creating a comfortable and stylish environment for our guests is always a top priority for us. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Virginia Solis on 18 Apr 2024
Dear Karlene,Thank you for sharing your perfect 5/5 rating for SLS LUX BRICKELL on Expedia! We're thrilled to know that you had such a wonderful experience with us. Providing top-notch service and ensuring our guests feel truly valued is our utmost priority. Your feedback means a lot to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay soon!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful room most spacious i have stayed in in the brickell area smack in the middle of everything
Stayed 1 night in Mar 2024
Response from Virginia Solis on 4 Apr 2024
Dear Scott,Thank you very much for your wonderful review! We're delighted to hear that you enjoyed your stay with us at SLS Lux Brickell and that you found our rooms to be beautiful and spacious. It's fantastic to know that our central location was convenient for you, putting you right in the heart of everything Brickell has to offer.We hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Virginia Solis on 29 Mar 2024
Dear Lester,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at SLS LUX Brickell.Receiving a perfect score from you is truly rewarding for our team, and we're glad to have met or exceeded your expectations. We strive to provide exceptional service, luxurious accommodations, and memorable experiences for all our guests, and we're delighted that we could deliver that for you.We hope to have the pleasure of welcoming you back to SLS LUX Brickell in the near future for another outstanding stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Pablo

Stayed 4 nights in Mar 2024
Response from Virginia Solis on 18 Apr 2024
Dear Pablo,Thank you so much for awarding SLS LUX BRICKELL a perfect score on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we strive for. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

MARY

Stayed 2 nights in Mar 2024
Response from Virginia Solis on 12 Apr 2024
Dear Mary,Thank you for sharing your perfect rating and glowing review following your recent stay at SLS LUX Brickell. We are thrilled to hear that you had such a fantastic experience with us!It's our utmost priority to provide exceptional service and unforgettable moments for our guests, and we are delighted to know that we succeeded in doing so during your visit. Your satisfaction is truly our greatest reward.We look forward to welcoming you back for another five-star experience in the near future.

10/10 Excellent

Verenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely nice and helpful, the area is beautiful
Stayed 3 nights in Mar 2024
Response from Virginia Solis on 20 Mar 2024
Dear Verenice,Thank you for sharing your positive experience at SLS Lux Brickell. We greatly appreciate your kind words regarding our staff's exceptional service and the beauty of our surrounding area. Our team takes pride in delivering personalized and attentive service to ensure that each guest has a memorable stay.We are delighted to hear that you found the area surrounding our hotel to be beautiful. Brickell is indeed a vibrant and picturesque neighborhood with plenty to explore and enjoy.Your feedback is truly valuable to us, and we are grateful for your support. We look forward to welcoming you back to SLS Lux Brickell for another wonderful stay in the future.

8/10 Good

Gilberto Javier

Stayed 5 nights in Mar 2024
Response from Virginia Solis on 20 Mar 2024
Dear Gilberto,Thank you for choosing to stay with us at SLS Lux Brickell and for taking the time to share your feedback. We are pleased to hear that your overall experience was positive, and we appreciate your rating of 4 out of 5.Your satisfaction is important to us, and we are glad to know that you enjoyed our hotel's amenities and services. We are constantly striving to provide the best possible experience for our guests, and your feedback helps us in our continuous efforts to improve.We hope to have the opportunity to welcome you back to SLS Lux Brickell in the future and provide you with an even more exceptional stay.

10/10 Excellent

Harsimran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
SLS LUX is located in a great area downtown Miami. So many great shops and restaurants made it super easy and convenient for us while we were there.
Stayed 3 nights in Feb 2024
Response from Mario G. | Front Office Manager on 9 Feb 2024
Dear Harsimran, thank you for staying with us and for taking the time to share your perfect score and such thoughful feedback! We are certain other guests will find your comments useful when decided where to stay during a trip to Miami. We look forward to seeing you back soon!

10/10 Excellent

Nagib Georges, Sao Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is beyond amazing, Specially Thalia
Stayed 2 nights in Feb 2024
Response from Mario G. | Front Office Manager on 9 Feb 2024
Dear Nagib, thank you for staying with us and for the perfect score! We appreciate you taking the time to share your feedback, and we are glad that you found our staff to be amazing, in particular Thalia. We will make sure she is aware of your kind words, and we hope to see you again soon!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mario G. | Front Office Manager on 27 Jan 2024
Dear Carla,Thank you for rating us 5/5! We are thrilled to know that you had a great experience during your stay. Your positive feedback is greatly appreciated. We hope to have the pleasure of welcoming you back for another fantastic visit in the future.

10/10 Excellent

Raquel, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED everything about our staycation at the SLS Lux. The SLS Lux is one of the nicer hotels my husband and I have stayed at, and we've been to many. First, the decor is beautiful and modern euro/retro. The staff is all welcoing. We stayed in a king bed studio, and it was enormous - had a full dining area, kitchenette, living/seating area. SO clean. The service was impeccable. It's located right in the heart of Brickell City Center, it's literally next to all of it. There is TONS of dining and shopping, all within walking distance. All the restaurants we went to had amazing food. It is also only a couple blocks from a metro mover station so you can get around to downtown, Bayside, etc. If I had to nitpick at something, the spa inside the hotel was smaller, but also beautiful and clean and had a great massage. Overall, it was a little bit of a splurge, but we would definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Mario G. | Front Office Manager on 21 Jan 2024
Dear Raquel, Thank you for sharing your glowing feedback on your staycation at the SLS LUX! We are thrilled to hear that you loved every aspect of your experience with us.It's fantastic to know that our decor resonated with you and that the spaciousness of your room, complete with a variety of features, exceeded your expectations. We also take pride in maintaining a clean and welcoming environment, and we are delighted that you found the service to be impeccable!We also appreciate your taking the time to share the conveninence of being situated in the heart of Brickell, providing guests easy access to dining, shopping, and the metro mover station. We are happy to hear that you enjoyed exploring the vibrant surroundings of our neighborhood and that your experience was made that much better with the many fantastic restaurants nearby.All things said, your constructive feedback about the spa size is duly noted, and we appreciate your thoughtfulness. We are glad that despite this, you still had a great massage experience.All in all, thank you so very much for choosing us for your staycation, and we look forward to welcoming you back for another memorable experience at the SLS LUX!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 2 nights in Dec 2023
Response from Mario G. | Front Office Manager on 9 Feb 2024
Dear Melissa, thank you for staying with us and for the perfect score! We appreciate you taking the time to share your feedback, and we are glad you enjoyed the qualities of your room. We hope to see you again soon!

10/10 Excellent

Majed

Stayed 4 nights in Dec 2023
Response from Mario G. | Front Office Manager on 20 Jan 2024
Dear Majed, Dear Jose Sergio,Thank you for taking the time to share your experience and award us a perfect 10/10 rating! We are overjoyed to learn that everything during your stay went fantastically. Your positive feedback is truly valuable to us, and we are thrilled to have played a part in making your experience exceptional. Our dedicated team works diligently to ensure that each guest has a memorable stay, and it brings a smile to our faces to know that we met your expectations. We look forward to the opportunity of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, highly functional for a long stay, staff is attentive and proximity to excellent food and shopping was perfect.
Stayed 5 nights in Dec 2023
Response from Mario G. | Front Office Manager on 16 Dec 2023
Dear Neena, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms to be very clean and highly functional for your long stay. Our team takes pride in ensuring our guests have a comfortable stay, and we're glad to see their efforts reflected in your experience. It's also fantastic that our proximity to excellent food and shopping added to the convenience of your visit. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Erik, PALMETTO BAY

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the perfect spot for a night out in Brickell. The room was spacious and well-appointed.
Stayed 1 night in Dec 2023
Response from Mario G. | Front Office Manager on 15 Dec 2023
Dear Erik, thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our ideal location in Brickell and that your stay was complemented by a spacious and well-appointed room. It's always rewarding to know that our guests had a positive experience. We appreciate your kind words and hope to welcome you back for another exceptional stay in the future!

10/10 Excellent

Andrew, North Hollywood

Stayed 1 night in Dec 2023
Response from Mario G. | Front Office Manager on 15 Dec 2023
Dear Andrew, thank you for taking the time to share your perfect score with us! We are glad to know you had a lovely stay, and we look forward to welcoming you back soon - cheers!

4/10 Poor

Brad

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
very noisy on a tuesday night the nightclub was banging until 3am and also the breakfast restuarant opens at 9am - clearly this is a place for party people
Stayed 1 night in Nov 2023
Response from Mario G. | Front Office Manager on 29 Nov 2023
Dear Brad, thank you for taking the time to share your experience and for choosing the SLS LUX for your recent stay. We sincerely apologize for the noise disturbance on Tuesday night, which is unfortunately beyond our direct control as it originates from a nearby establishment. We're actively exploring solutions to the issue but we understand the inconvenience this can cause. Additionally, we appreciate your feedback on the breakfast restaurant hours and are considering adjustments. Your insights are valuable, and we hope for the opportunity to provide you with an improved stay in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, conveniently located hotel.
Stayed 1 night in Nov 2023
Response from Mario G. | Front Office Manager on 29 Nov 2023
Dear Samantha, thank you for the perfect score! We appreciate you taking the time to share your experience and are glad you found our rooms beautiful and our property conveniently located. We look forward to welcoming you back soon - cheers!

2/10 Terrible

Sara

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Mario G. | Front Office Manager on 21 Nov 2023
Thank you for sharing your feedback, Sara. We're genuinely sorry to hear that your experience fell short of expectations. We value your input and would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly. Otherwise, we sincerely hope you find the right hotel to suit your needs should your travels bring you back to Miami.

10/10 Excellent

Kenneth

Stayed 2 nights in Nov 2023
Response from Mario G. | Front Office Manager on 18 Nov 2023
Dear Kenneth, thank you for taking the time to grant us a perfect score! We appreciate the gesture, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mario G. | Front Office Manager on 10 Nov 2023
Dear Philip, thank you for taking the time to share your positive feedback! We are glad to know you had a fantastic stay, and we look forward to welcoming you back for your next trip to Miami!

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and room. Amenities lacking.
The hotel is in a fantastic location, the rooms are also very nice and large. I wish there were more amenities as the pool and bar upstairs were not really that exciting. I was hoping for a more luxurious experience for the price.
Stayed 3 nights in Oct 2023
Response from Mario G. | Front Office Manager on 2 Nov 2023
Dear Andrew, thank you for taking the time to share your feedback. We appreciate your kind words about our fantastic location and our nice, spacious rooms. However, we apologize that the pool and bar did not meet your expectations. Your feedback is valuable to us, and we'll certainly consider it as we continue working towards enhancing the overall guest experience. We hope you'll consider staying with us again in the future, and we'll do our best to provide an even more satisfying experience.

10/10 Excellent

Joe

Stayed 2 nights in Oct 2023
Response from Mario G. | Front Office Manager on 31 Oct 2023
Dear Joe, thank you for taking the time to rate us 5/5! We're thrilled to have met your expectations during your stay. We can't wait to have the pleasure of hosting you again.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, surpassed our expectations- will be back in the near future!
Stayed 4 nights in Oct 2023
Response from Mario G. | Front Office Manager on 25 Oct 2023
Dear Adrian, thank you for trusting us with your last minute booking! We are glad to know that we surpassed your expectations and that you had a great stay - see you back soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Our room was lovely and huge! Staff was super. Only issue was the restaurant. Ordered breakfast at the pool but it never showed up. Had to go elsewhere to eat. Everything else was great.
Stayed 3 nights in Oct 2023
Response from Mario G. | Front Office Manager on 25 Oct 2023
Dear Nancy,Thank you for taking the time to share your feedback, and for your wonderful 5/5 rating! We're thrilled to hear that you found our hotel beautiful and that your room was both lovely and spacious. Our team is grateful for your kind words, and we're delighted that you had a positive overall experience.We apologize for the inconvenience you experienced with the breakfast order at the pool. Rest assured that we'll address this issue to ensure it doesn't happen again in the future. Your input is invaluable in helping us improve our services.We appreciate your understanding, and we look forward to the opportunity to welcome you back and provide you with an even better experience!

10/10 Excellent

Omari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best in brickell
Stayed 3 nights in Oct 2023
Response from Mario G. | Front Office Manager on 21 Oct 2023
Dear Omari, Thank you so much for your kind words and the perfect 5/5 rating! We're thrilled to hear that you consider us the best in Brickell. Our team is dedicated to providing top-notch service and a great experience, and we're delighted to have met your expectations. We look forward to welcoming you back soon for another fantastic visit!

10/10 Excellent

Diego

Stayed 1 night in Oct 2023
Response from Mario G. | Front Office Manager on 31 Oct 2023
Dear Diego, your 5/5 review made our day! We're delighted that you had an excellent stay with us. Your feedback motivates us to keep providing top-notch service. Can't wait to see you again!

10/10 Excellent

Jona

Liked: Cleanliness, staff & service, property conditions & facilities
It was truly an amazing experience staying here.
Stayed 2 nights in Oct 2023
Response from Mario G. | Front Office Manager on 21 Oct 2023
Dear Jona, we're thrilled to hear that your stay with us was an amazing experience! Our goal is to make every guest's stay special, and it's heartwarming to know we succeeded with your visit. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again in the future.

8/10 Good

Anuradha

Travelled with family
Liked: Cleanliness, staff & service
Great rooms. In room safe not easy to find. No instructions from check in staff as i checked in after midnight due to a delayed flight. Very clean. Friendly and helpful front desk staff and valet. No in hotel dining except for the pool bar and very limited lobby seating. Well located in the heart of Brickell. Well appointed mini- bar and our unit had a sink, dishwasher in it.
Stayed 2 nights in Oct 2023
Response from Mario G. | Front Office Manager on 9 Oct 2023
Dear Anuradha, thank you for choosing to stay with us and for sharing your feedback! We're delighted you appreciated our clean, well-appointed rooms and friendly staff. We appreciate your thoughtful comments and will work on improving communication about in-room amenities and dining options. We hope to welcome you back soon!

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Mario G. | Front Office Manager on 31 Oct 2023
Dear Ashley, we're overjoyed to receive your 5/5 review! It's fantastic to know that you had a great stay. We appreciate you taking the time to share your feedback, and hope to welcome you back soon for another memorable experience.

10/10 Excellent

joana p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So this was my fiancé is an i two year anniversary. This was really last minute and I was looking for hotels to stay at and we came across a sls lux and it was really fascinating because it was also apartments which my fiancé liked a lot. We came in after driving Four hours from Jacksonville and there was a lot going on, but our receptionist treated us very nicely she make sure we were taking care of. It was a little problem with the computers we overcame .She was so kind and the other ladies were too. The room was absolutely beautiful. The balcony was probably the most relaxing and beautiful views went up to the rooftop pool. It was all right. We didn’t really come to go to the pool, but overall Miami was great and staying at this hotel was the crème de la crème
Stayed 3 nights in Jul 2023
Response from Mario G. | Front Office Manager on 3 Oct 2023
Dear Joana, we're thrilled to hear that you chose SLS LUX for your two-year anniversary celebration and that you had such a great stay! We apologize for the computer issue but are glad it was resolved. Our team takes pride in providing excellent service, and we're delighted you enjoyed your beautiful room and the stunning views. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SLS LUX Team on 3 Oct 2023
Thank you so much for your review! Hope to see you soon.

10/10 Excellent

Elizebeth K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mario G. | Front Office Manager on 3 Oct 2023
Dear Elizebeth, thank you for taking the time to share your perfect score with us. We are glad to know you had a lovely stay with us, and we look forward to your next visit!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mario G. | Front Office Manager on 27 Sept 2023
Dear Elizabeth, thank you for taking the time to share your perfect review! We are glad to know you enjoyed your time here, and we look forward to your next visit!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mario G. | Front Office Manager on 23 Sept 2023
Dear Ana, thank you for taking the time to share your thoughts with a perfect score! We're glad to know you had a wonderful experience with us, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff!
Stayed 3 nights in Sep 2023
Response from Mario G. | Front Office Manager on 7 Sept 2023
Dear Elisa, thank you for your lovely feedback and perfect score! We're glad knowing you enjoyed your interactions with our team and that you enjoyed your overall stay. We can't wait to welcome you back for another great trip - cheers!

2/10 Terrible

Dubraska

Disliked: Staff & service, property conditions & facilities
Costumer service and cleaning
Stayed 1 night in Sep 2023
Response from Mario G. | Front Office Manager on 12 Sept 2023
Dear Dubraska, thank you for taking the time to share your feedback. We're sorry to hear about your experience. Please know that we do not have a record of you staying with us, as your reservation reflects as a No Show on our end. We would grealty appreciate understanding your recollection of events in order to understand what occurred and how to avoid the impression you were left with. If you are willing, please reach out to us and request to speak with a front office leader, so that we may follow up on this matter. Thank you for your understanding, and we look forward to speaking with you soon.

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and location amazing
Stayed 3 nights in Sep 2023
Response from Mario G. | Front Office Manager on 7 Sept 2023
Dear Carina, thank you for the perfect score and for taking your time to share your lovely comments! We agree -- our location is prime, and our property has quite the charm to it. We are glad you enjoyed your stay, and we look forward to your next visit!

8/10 Good

iquinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario was a wonderful manager. Despite some hiccups, he rectified our concerns. Only negative is the club in the hotel- Gekko. Extremely loud pumping music if you stay on lower floors. If that’s your thing, then you might find this a plus!
Stayed 6 nights in Aug 2023
Response from SLS LUX Hotel Management on 2 Sept 2023
Dear Iquinder, thank you for taking the time to share your thoughts. We apologize for any inconvenience caused by the loud music from Gekko, as we understand it may not suit all guests, and for the hiccups you experienced during your stay. Nevertheless, we appreciate your feedback including your comments about Mario's excellent service in addressing your concerns - we'll be certain to share with him and the rest of the team, and we hope you consider returning for another stay!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!!! Highly recommend this beautiful Hotel!!!
Stayed 4 nights in Aug 2023
Response from Mario G. | Front Office Manager on 2 Sept 2023
Dear Brett, we're thrilled you had an amazing stay! Your enthusiastic recommendation means the world to us. Thank you for choosing us for your visit, we can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Constantinos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel huge rooms nice pool
Stayed 4 nights in Aug 2023
Response from Mario G. | Front Office Manager on 2 Sept 2023
Dear Constantinos, we're delighted to hear you had a great stay! Our spacious rooms and pool area are some of our guests' favorites. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Dexter A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful and the Maria bartender at pool was the best and so friendly and service oriented. Great time and experience and be back soon.
Stayed 4 nights in Aug 2023
Response from Mario G. | Front Office Manager on 2 Sept 2023
Dear Dexter, It's fantastic to hear about your positive experience! Our team prides itself on being friendly and helpful, and it's great that Maria at the pool bar made your visit even better with her excellent service. We can't wait to have you back for another memorable experience!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you. My wife and our 8 year old son had an amazing repeat stay.
Stayed 2 nights in Aug 2023
Response from Mario G. | Front Office Manager on 22 Aug 2023
Dear James, thank you for taking the time to share your review and for staying with us. We're so glad to hear that you and your family had another amazing stay with us! We look forward to hosting you again for yet another fantastic experience - cheers!