Boating

Reviews of Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Reviews

7.4

Good

Rating 10 - Excellent. 400 out of 1003 reviews" "
Rating 8 - Good. 225 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 125 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

ERIKA, DORAK

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Where to start? The property is very neglected, in general the apartment was not in good condition. There was no washer/dryer, basic things like a toaster or kettle were missing. There was no broom or dustpan to keep clean. The curtains don't go up. They don't change the towels. This hotel has a lot of potential due to the location but unfortunately the units are too neglected. There is also a constant musty smell. I hope they take the opinions into consideration and make improvements.
Stayed 7 nights in May 2024
Response from Customer Service on 16 May 2024
Erika, thank you for sharing your feedback. The details you mentioned have been noted. The potential of the location is acknowledged, and input like yours is valuable for making improvements.

8/10 Good

Deloris, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Customer Service on 16 May 2024
Deloris, thank you for your positive rating of Provident Doral at The Blue Miami! We're glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Honorio

Liked: Cleanliness, property conditions & facilities
I felt safe and looks good
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Honorio, thank you for choosing Provident Doral at The Blue Miami. We're pleased to hear that you felt secure during your stay and appreciated the appearance of our hotel. We hope to welcome you back soon.

10/10 Excellent

Paul

Travelled with partner
We were only there for tonight’s and was very pleased with our room, the size and the furniture as well. On use of the restaurant we were also pleased. Would return for a longer stay next time. Paul and Helen
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Paul and Helen, it sounds like your stay with us at Provident Doral at The Blue Miami was a delight! We're especially glad to hear the space and furnishing of your room met your expectations, as well as the restaurant. We look forward to welcoming you back for an even longer stay next time.

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Maria Alejandra, thank you for choosing Provident Doral at The Blue Miami and for your outstanding review rating! We're delighted that your stay with us was a remarkable one. We look forward to welcoming you back in the future.

10/10 Excellent

Jamie Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó absolutamente todo
Stayed 3 nights in Feb 2024
Response from Customer Service on 10 May 2024
Jamie Lee, gracias por tus maravillosos comentarios sobre tu experiencia en Provident Doral at The Blue Miami. Estamos encantados de que haya disfrutado de su estancia con nosotros. Esperamos ansiosamente su próxima visita.

10/10 Excellent

Lee-Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Love this property! Great value for the cost
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Lee-Anne, it's delightful to know you've had a wonderful experience at Provident Doral at The Blue Miami. We're pleased that you found value in your stay and appreciated our establishment. We value your feedback and can't wait to welcome you back for another enjoyable visit.

10/10 Excellent

Victoya

Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Victoya, thank you for sharing your experience at Provident Doral at The Blue Miami. We're delighted to know that you had a pleasant stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the near future.

4/10 Poor

Joel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the property and lobby are the biggest facade. Viewing this hotel from the road it would suggest a very appealing resort style stay with nearly maintained landscaping. The lobby was clean and well kept. After this it all goes down hill. The room was filthy everything is covered in dust. The beds had stains on them with black bugs or some sort of filth. There were hairs in the tub and around the bathroom. The carpet was disgustingly filthy. I made the mistake of removing my shoes and my feet were black from dirt within 15 minutes. All of the fixtures were rusting in the bathroom as none of the exhaust fans work. The closets all smelled like mildew and the second half of the room had no lighting. There was a wire hanging out of the ceiling fan which suggested they just disconnected it along with the rest of the recessed lighting. On top of that they charge a third party “cleaning fee”. The irony in that is almost funny if it wasn’t so disgusting. This by far one of the dirtiest hotels I have ever stayed at.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Joel, it's evident that your stay was nowhere near the standards we aim for, and we sincerely regret hearing about your experience. We apologize for any upset caused by the cleanliness aspect and the issues with the room. This is definitely not indicative of our usual high standards of accommodation. Rest assured, our team members are always striving for improvement and your feedback provides valuable insight towards that. We realize that we cannot change your past experience but we hope to have a chance to provide a better experience in the future. Thank you for your feedback.

10/10 Excellent

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!

6/10 Okay

Davíd, Horsham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some things are already very old, for example, television.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.

2/10 Terrible

Tanesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.

6/10 Okay

Nikoan Romero

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.

10/10 Excellent

Shimon, Herndon

Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Shimon, it's wonderful to see your perfect rating of Provident Doral at The Blue Miami. We're thrilled you had an enjoyable experience and look forward to welcoming you back in the near future. Best wishes.

6/10 Okay

Fermin

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 Good

Korrie, Elko

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Never will I ever go back
Stayed 5 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 Excellent

Yanielis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Apr 2024
Vanessa, we're thrilled to hear you loved your stay at Provident Doral at The Blue Miami! Thanks for sharing such a wonderful review. We hope to welcome you back again in the near future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

willie Brown

Great
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 Excellent

marika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Okay

Krista

Travelled with partner
Liked: Staff & service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.

10/10 Excellent

Carl

Stayed 15 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Carl, it's wonderful to know that you enjoyed your stay at Provident Doral at The Blue Miami. We are committed to ensuring our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Derrien

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 Terrible

Truel

Disliked: Cleanliness
Place was filthy
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 Good

Dr Clint, St Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 Terrible

Vanessa

Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Tomika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved every min there…. This best is wonderful and great for family stay
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 Okay

Kurt

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 29 Feb 2024
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 Good

adrian, Ocoee

Liked: Staff & service, amenities, property conditions & facilities
Great property. I found someone’s dirty socks in my room. GROSS
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 Okay

Yudaisy

Travelled with family
Disliked: Staff & service
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 Good

DoNezia

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 Poor

Trudi

Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
Stayed 6 nights in Jan 2024
Response from Customer Service on 26 Feb 2024
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 Excellent

Kester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating to my request.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 Excellent

Anthony

Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Tishka

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Feb 2024
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

LaKita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff I had an issue with first room another room was given right away
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.

6/10 Okay

yong kwan

Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Yong Kwan, thank you for taking the time to leave a rating. We're always striving to make our guests' stay as comfortable and enjoyable as possible. If there's anything specific that could have made your stay better, we'd appreciate your further feedback. We hope there's another opportunity to serve you better in the future.

10/10 Excellent

Markeisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every thing
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Markeisha, it's fantastic to hear that you enjoyed every aspect of your stay at Provident Doral at The Blue Miami. Our team is dedicated to providing a memorable experience. We look forward to welcoming you back in the future for another magnificent stay.

6/10 Okay

Patrice

Liked: Cleanliness, staff & service
Maintenance is always required
The sinks where clogged and the screened balcony the screens where not properly place the remote for master bedroom did not work with television and one of the doors handles was loose. Minor touch ups but should have been top notch knowing g this was a villa and the biggest one that they offer
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Patrice, we appreciate you bringing these details to our attention. We're sorry to hear about the issues with the bathroom facilities, the balcony screens, and the television remote control. It's also disappointing such minor maintenance details like loose door handles weren't immediately addressed. As a resort that prides itself on offering high-quality accommodations, we can assure you your comments will be seriously evaluated. We aim to make all areas of our property, especially our larger villas, an exceptional experience for guests. We hope for another opportunity to provide you with the top-notch stay you expected.

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I'd rather stay at my inlaws with their pet pig!!
No idea where to start...maybe we start with the mold in the shower or maybe the yellow water coming out of the faucets....nah let's start with the dirty kitchen with food left on the floor and the brown slimmy " junk" coming out of the jetted tub maybe the rings in the filthy toilet. On top of all that the water wasn't hot the in room safe didn't work and the room stunk like terrible BO from another planet (I'm assuming). High price and literally when we asked for a different room they did oblidge but that room had the same experience. And on top of all that they decided to retain money from our deposit because they called it a cleaning fee. THIS IS TRULY THE WORST EXPERIENCE EVER. Awaiting your canned response HOTEL STAFFERS
Stayed 3 nights in Feb 2024

10/10 Excellent

Vanytra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Vanytra, it's wonderful to hear that you found the Provident Doral at The Blue Miami to be both beautiful and serene. We strive to maintain a relaxing atmosphere for our guests, and it sounds like we met this goal during your stay. We look forward to welcoming you back on your next trip to Miami.

4/10 Poor

Mary

Disliked: Property conditions & facilities
Would not recommend
The property is very spread out, so my room in building 13 was a 10-15 minute walk from the reception area. Sometimes a golf cart would come to pick me up, sometimes not. No hairdryer in my room, which was not great, since I was there for a conference. My actual room was fine- clean and comfortable. The property feels old, though.
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Mary, it's unfortunate to hear about your recent experience, particularly about your faraway room location and the absence of a hairdryer. We understand these details are crucial for a comfortable stay. On a brighter note, we're glad you found your room clean and enjoyable. Be assured, we aim to maintain a balance of both classic and modern elements at our property. We appreciate you taking the time to provide this feedback and we're certain your next visit will be improved.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
We value all guest experiences and sincerely regret that your visit didn't meet your expectations. We strive to deliver exceptional service and comfort and would be grateful for the opportunity to improve upon your next stay. Your satisfaction is always our priority.