Hi Doruk. Thank you so much for your perfect score! We truly appreciate your positive feedback. If you ever have any additional comments or if there's anything specific you loved about your experience, please feel free to share. We're thrilled to hear that you had a great time and look forward to welcoming you back.

Hi Latoya,Thank you for your positive feedback and for highlighting your peaceful stay and clean environment of the unit. We will strive to enhance our responsiveness for any future concerns. We hope to serve you again in the future!

We’re sorry your experience didn’t match your expectations. Please let us know what made you unhappy during your stay as it is our priority to provide customer satisfaction. We would love to make things right and your feedback helps us do better.

Hello Haim,Thank you for taking the time to leave us a review. We're sorry if we're unable to meet your expectations with the property, however, It is presented as what you see in the photos. I have forwarded your feedback to the management to ensure improvement in our services and properties. We hope you'll give us a chance to host your stay again in the future!

Thank you for taking the time to leave a review. Your feedback is highly appreciated and important to us. We apologize for the inconvenience you have experienced and will further evaluate how we can prevent this problem from occurring again in the future.

Thank you for taking the time to communicate to us why you were unhappy during your stay at our property, and we did not meet your expectations. Please accept our sincerest apology for any trouble or inconvenience we have caused you.

Hi Yosvel,We appreciate you taking the time to leave a review, despite the lower rating. We are thankful for your feedback and would have been glad if you had informed us about the issues you encountered during your stay, as it would have given us an opportunity to address them.

Thank you for your feedback! We are delighted to hear that you have enjoyed your stay at our property. Hope to serve you again on your next vacation.

Hi Lesly,Thank you for your time leaving us a review. Although it is not clear what was wrong, this would just mean there is still room for us to improve our property and services. We will use this as fuel to be better next time and improve our property for the next guests.

Hello Pam,Thank you for taking the time to leave us a review. We thrive to give the best customer service to our guests. Hoping to be hosting you again soon!

Hello Martine,Thank you for taking the time to leave us a review and for your wonderful rating. We thrive to give the best customer service to our guests. Hoping to be hosting you again soon!

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Our lines are open from 9AM to 12MN. We have provided you several contact #'s in the check-in instructions, yet we did not receive these complaints during your stay. We could have resolved the issues you were having during your stay if you have informed us. Everyday cleaning during your stay entails an additional charge, and you have to inform us ahead if you wish to have cleaning service during your stay. Your reservation includes only an exit cleaning. We are always available to our guests and see to it that your vacation in our beautiful home is as comfortable and pleasant as possible. But then again, thank you so much for leaving a review, this just means that our units still have room for improvements. I assure you that your future stay will be even more enjoyable!

Hi Julie, Thank you for taking the time to leave us a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. We apologize if you were having difficulties with the parking, we have no full control of it. The parking is managed by the hotel. But we could have surely helped you if there was something we can do. Once again thank you for the feedback and we hope to see you again soon!

Thank you for taking the time to communicate to us about your experience. Our page where you have booked your reservation had laid all the information you need to be aware of like cancellation policy for refundable and non-refundable options, extra person fee, resort fee, and even security deposit. Thus, everything is stipulated and there are no hidden charges. You will also be routed to the last page to review your reservation prior clicking on the button to complete your booking. It's also indicated in the check-in instructions sent to you. For all other fees/deposit asked by the front desk, we do not have any hold of that. Again, we're grateful for the feedback and hopefully this has cleared whatever confusions you may have pertaining your reservation.

Thank you for taking the time to communicate to us about your experience. Upon a thorough investigation of your concern, we have found out that it was a last-minute reservation that you have booked through Expedia. When you processed your reservation, you have all the options to choose whatever you wanted to book. Also, our page in Expedia had laid all the information you need to be aware of like cancellation policy for refundable and non-refundable options, extra person fee, resort fee, and even security deposit. Thus, everything is stipulated and there are no hidden charges. You will also be routed to the last page to review your reservation prior clicking on the button to complete your booking. Furthermore, you were advised that you can cancel but it's a 100% charged reservation; hence, this was the non-refundable option that you have chosen. As what we have informed to the Expedia representative who called us regarding your request, we have actually granted you a free of charge for modification only as this was a non-refundable reservation. We have allowed you to modify the extra person that you have mistakenly added as per your claim. Again, we're grateful for the feedback and hopefully this has cleared whatever confusions you may have pertaining your reservation.

Thank you for your wonderful rating. We thrive to give best customer service to our guests. Hoping to be hosting you again soon!

Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible. We are terribly sorry that you have experienced such act. Please know that we don't manage the building staff but only the unit as it is a privately owned one. Kindly contact us at our number for us to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconveniences you have experienced. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Dear Tati. Thank you for your wonderful feedback! We are truly looking forward to accommodating you and your family again at our condos!

Hello, please let us know what happened during your stay so we can look into it. Thank you.

Hello Daniel. We're sorry for the inconvenience that you have experienced. Since you have booked a privately owned unit, the front desk does not have that information. We actually have our staff who will guide and assist the guest in checking in during the day. Also, check-in instructions are sent to the guests prior their arrival once they have completed the online check-in. This check-in instructions contains your unit number, door code, and all other information that is essential to the guest. Hope all was good during your stay and may we be able to still serve you on your next vacation. Thank you.

Hello Jacob. Thank you for your recent visit at our property in Ocean Reserve. We are really glad that you have enjoyed your stay! Your feedback is of the utmost importance to EroRentals. We are constantly striving to provide the ideal experience for our guests, and your input has helped us define that experience. Hoping to serve you again on your next vacation.

Hello Scott! We are glad that you had enjoyed your stay at our property. Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. We look forward in serving you again in your next vacation.

Thank you for your wonderful rating. We thrive to give best customer service to our guests. Hoping to be hosting you again soon!

Thank you so much Erwin, for taking the time to write this review. Although, there is no room service included, we offer a full Concierge Service to all of our guests. We can get you great discounts at World Class Restaurants and you can even request for us to pre-shop for your groceries etc. upon arrival of your stay. One parking space is included with all of our rooms, except for our studio condo's - in which there is a Valet option of only $5/night. We hope to welcome you back again soon!! Thanks again.

We're sorry that you were not happy during your stay with us. Please let us know by calling us on what happened in order to check on it and somehow regain your trust with us.

Dear Guest, We're sorry to hear of about your unfortunate experience at our property. We only manage the private units and have little control on what the hotel does as unfortunately we do not employ the hotel front desk/employees and we are limited to only services provided within the room itself and are therefore greatly affected if you had negative experiences outside the room with your negative review. We appreciate if you can reach out to us so we can make it up to you on a future stay.

Thank you for your wonderful feedback! We are truly looking forward to accommodating you again very soon!

Hello Marca. Thank you for your feedback, we really appreciate it. We worked so hard to provide good service and make our guests happy. Hope to see you again at our property!

Thank you for your wonderful rating. We thrive to give best customer service to our guests. Hoping to be hosting you again soon!

Thank you for your wonderful rating. We thrive to give best customer service to our guests. Hoping to be hosting you again soon!

Dear Guest, Please contact us so we can retrieve your reservation and discuss your stay. We are terribly sorry that you did not have the best experience possible and would like to better understand what it is we need to do to deserve a better rating. Please contact us and we hope to hear from you soon. Thank you,

Hi Jim, Thank you for your great feedback! We are glad you enjoyed your stay and we look forward to seeing you again soon!

Dear Guest! The difference in cost for the 1 night was not only the extra person fee but the cleaning fee. Since these are condos from 1000 to 1500 sq ft, they require a lot of cleaning crew to get cleaned up professionally. We also accomodated you at that rate for over 7 people making it much more affordable than requiring 2 hotel rooms. We require the $500 damage deposit as a hold on your card as most hotels do to ensure that no items get damaged and return it back on your card shortly after your stay when the unit is inspected with no damages. We do thrive for good customer service so please contact us so we can make this up to you and do what it takes to deserve a better star rating. Thanks for your feedback and hope to hear from you soon.

Hi Jocelyn, Thanks again for your 5 star review and we are happy that you enjoyed the unit and felt that it was fully equipped. We are glad you found your home away from home and cannot wait to host you and your family again soon!

Thank you Jiaxian for your wonderful review and we are glad that you had a nice stay in our 3 bedroom luxury condo. We are always here for you and truly look forward to hosting you and your family again soon!

Hi Neal, Sorry that you did not have a pleasant experience. Since this a condo building, the owners have strict policies with keys left inside the unit as they often get lost at the lobby security. We left these directions for you in the checkin instructions that were emailed along within the Welcome Guide that was left for you on the kitchen counter. If there were issues with the toilet, we would have had our plumber up at the property immediately. We want to make this right for you so please contact us so we can offer you something for your next visit and we truly hope to regain your trust again!

Hi Akbar, We are terribly sorry that you did not have an enjoyable experience with us. Had we been contacted with exactly the issues you experience, believe me, we would have done WHATEVER it takes to make your stay a better one. We would LOVE to make it up to you so please contact us at your earliest convenience so we can have another chance to make it perfect and right.

Eleana I apologize for the confusion with your reservation. Because we manage many units we do have strict procedure for finalizing reservations to decrease fraud. You had a last minute reservation that prevented us from getting everything complete prior to your arrival. I have shared your feedback with the team so we can improve the check-in experience for all of our guests. I still am not sure how or why your reservation only came through as one night if you booked for two and I do apologize for any inconvenience. I am glad the unit was to your satisfaction and we appreciate your feedback as it helps us improve.

It is with regret I read your review posted on the 31st of January. First and foremost I am disappointed that you did not enjoy your stay as the principle of customer care to our valued guests and the enjoyment of their stay is our priority at all times. I am sorry you felt like this. I myself personally would have liked if you took the time to speak with me so I could address your issues with you in person and made an effort to resolve same. I will make sure your concerns are reviewed and action is taken immediately. Thank you again your feedback as our guest is extremely important to help us better improve our vacation accommodations. I sincerely regret that you did not enjoy your stay and would welcome any opportunity to discuss this further with you.

We apologize for the inconvenience this caused upon you and your family. I will continue to follow up with the booking you made to see that this gets resolved for you and hope to gain your future business. many thanks for your feedback as this helps us to provide the top guest experience in the future.

¡Hola!Gracias por tomarse el tiempo para dejarnos una reseña. Lamentamos la experiencia desagradable durante su estadía en nuestra propiedad. Ya informamos el estado de la unidad a nuestro administrador de la propiedad y tenga la seguridad de que todos los problemas mencionados anteriormente se resolverán de inmediato. Lo que sucedió en la playa y en el hotel fue incontrolable y la recepción o el personal tenían sus propias razones por las que lo dirigieron a una entrada alternativa en el edificio. En cuanto a la tarifa de hotel de 41, es por el clicker del garaje pero también por el acceso al resort y a las comodidades. ¡Apreciamos sus comentarios y nos dará la oportunidad de hospedar su estadía nuevamente en el futuro!