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Reviews of Home2 Suites by Hilton Florida City, FL

3 out of 5
Home2 Suites by Hilton Florida City, FL
77 NE 3rd Street, Florida City, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dryer wasn’t working properly and the young lady on the desk was so responsive / taking my wet clothes and drying them in hotel dryer ! She worked tirelessly to be sure I was accommodated !
Stayed 3 nights in Apr 2024

6/10 Okay

WAYNE

Travelled with partner
Liked: Cleanliness, staff & service
No hot water. Laundry facilities broken
Stayed 7 nights in Mar 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Hotel is nice. I would stay here again
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with plenty of space for my family of 3 in a king room with couch and kitchenette.
Stayed 4 nights in Mar 2024

8/10 Good

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 4 nights in Mar 2024

4/10 Poor

Derek

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property common areas and rooms show signs of wear and a lack of maintenance. The lobby seating area had multiple stains on the seat cushions, the hallway walls leading to our room were all marked up from from luggage and carts. The hallway also didn't smell clean and had a unusual odor. Our room was clean overall but the bathroom shower and tub fixtures were all loose. Upon check in, the staff was okay, but didn't seem very enthusiastic for arriving guests. We would probably look elsewhere if we were in the area agian
Stayed 1 night in Mar 2024

8/10 Good

Allison

Travelled with family
Liked: Cleanliness
The staff was not very happy or pleasant… not rude, just kinda there. There was a leak in our room that my husband went down to inform them about, all they said was “oh wow another one”
Stayed 3 nights in Mar 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Xuemei

Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to this hotel if you are traveling To the keys and convenient restaurants aside it. Clean, quiet, friendly staff….would definitely stay again
Stayed 1 night in Mar 2024

4/10 Poor

Larry

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to complain 3 times about toilet not working properly. On the third time one individual who identified himself as a manager took exception, got in my personal space and acted like he was going to assault me. Another individual who identified himself as a General manager appeared and took charge, situation was resolved. I have never had a hotel employee get aggressive in this way. Will have reservations before booking another Hilton property.
Stayed 7 nights in Feb 2024

8/10 Good

Guadalupe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Very clean and modern
Stayed 1 night in Mar 2024

4/10 Poor

kimberly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was quiet and the staff was nice. Room was ready early.
Stayed 4 nights in Feb 2024

10/10 Excellent

clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the keys.
Stayed 3 nights in Feb 2024

2/10 Terrible

Ankit

Stayed 2 nights in Feb 2024

6/10 Okay

Ashley, Ellsworth

Liked: Cleanliness, property conditions & facilities
Place was clean. Room was a studio king and was very clean and spacious. Hot breakfast was breakfast sandwhiches and cheese omlets, both were terrible so we mostly had yogurt and cereal. We stayed 1 night on our way to southern Florida with our kids and we plan to go into the pool after a long drive. We bring the kids to swim and after they get in for a couple mins, we are told by staff the pool closes at 8pm. Which it is already 8p at that time. We point out that the 2 signs located there at the pool, the property listing on Expedia, and also the hotels website ALL say it closes at 10pm. We are told that the management has changed the time to 8pm. For a family checking in, unpacking, finding dinner in the area, etc. Closing at 8pm doesn't give you much time to swim and at the very least the updated closing time should have been reflected in 1 of those 4 posted areas. We specifically booked a hotel with a pool that would be open late for the kids to enjoy a nice swim after a long car ride. Management should accurately reflect what they offer and what time these offerings are available, otherwise it's false advertising.
Stayed 1 night in Feb 2024

10/10 Excellent

Jian-hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from Everglades entrance and key largo.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Debra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location for going to the Keys but traveling with dog no particular walking area or receptacle for dog waste.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michele, Millville

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room was great
Stayed 1 night in Feb 2024

2/10 Terrible

Cristhian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Isphara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room with kitchenette. Nice view from room with trees outside and sunset view
Stayed 1 night in Jan 2024

10/10 Excellent

Jonghun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Javier

Liked: Staff & service, amenities, property conditions & facilities
Amazing rooms and breakfast options
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2024

10/10 Excellent

Kaleena

Stayed 1 night in Jan 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Israel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room size accomodate easily 5 guess. The kitchen area is well equiped except for the cooktop which can be required. The breakfast which is included in the price doesn't have a big variety, it's the basic. Quality/price was ok for thr night
Stayed 1 night in Jan 2024

10/10 Excellent

Keri, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here on way to keys. Room was very large, clean had all amenities. 2 mins away is a Walmart for any refreshment needs. Def stay again
Stayed 1 night in Dec 2023

8/10 Good

Jinping

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything where you can shop
Stayed 1 night in Dec 2023

10/10 Excellent

Usharani

Clean and tidy place. Best for families
Stayed 2 nights in Dec 2023

10/10 Excellent

SYLVIA

Travelled with partner
It was fine! The breakfast was reasonable for this type of place. We would come back!
Stayed 3 nights in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was poor
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

sudeepa

Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Nov 2023

6/10 Okay

jill

Disliked: Property conditions & facilities
The property is very tied looking
Stayed 1 night in Oct 2023

10/10 Excellent

Clifford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Will stay there again.
Good place. Clean. Friendly people. Location was good. Restaurants nearby. A Cracker Barrel right there and a very nice little mom and pop restaurant across the street. Will stay again.
Stayed 2 nights in Oct 2023

8/10 Good

John, JACKSONVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great customer service but with a pathetic Wifi !!!! 4 Mbps !!!!, nothing can be done and forget about streaming. Also, music 24 hours running under the windows of the second floor rooms. It won't let you sleep. I asked the manager and AM and they both said nothing can be done to turn it off or even to lower the volume during the night, a complete joke !!!! Very nice place but this two deal breakers. Thank you.
Stayed 3 nights in Sep 2023

8/10 Good

John, JACKSONVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAAAAAAA Nice hotel. Great place to stay. Horrible wifi !!! Really pathetic for such a nice hotel. Also, having music in the speakers outside of the rooms windows between the 1st and 2nd floors 24 hors a day. They won't allow you to sleep. Horrible !!!
Stayed 1 night in Sep 2023

4/10 Poor

Vladimir

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Will not stay anymore.
Stayed 1 night in Sep 2023

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, buenas atenciones.
Stayed 7 nights in Jul 2023

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is definitely a bit run-down and our room (and floor) had a musty smell. Our shower didn't work and we had to switch to a different room. Breakfast was very limited. We had just come from staying in the exact same room/hotel in a different town a few hours away and the differences were quite noticeable. We chose the location to be close to the Keys, but next time we would probably choose something nicer in Homestead. Front desk/service was good.
Stayed 2 nights in Jun 2023