"If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you.
I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect.
Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way.
Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service."
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