Rooftop terrace

Reviews of EAST Miami Residences

4.5 out of 5
EAST Miami Residences
788 Brickell Plaza, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East is a gorgeous hotel with great location and access to all Brickell has to offer. Rooms are stunning, we had a residential suite one bedroom city view. Louder noise from cars on the city view side was a bit much at night so a higher view or bayside view would be our choice next stay but overall highly recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eldin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, highly reccomended. Spacious rooms, great staff, killer rooftop bar.
Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 19 Mar 2024
We appreciate your preference in staying with us. We are very glad to know you had such an enjoyable stay and are looking forward to welcoming you back next time you are in Miami.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed our stay at EastMiami. One thing that could be improved upon would be the housekeeping doesn’t come until very late in the day leaving us dealing with overflowing trash cans and unmade beds all day. Even if we called to let them know when we would be out during the earlier hours, they didn’t come until around 5pm at times. Also, the kitchens should be somewhat stocked with basic kitchen pots and pans, etc. Other than that, the hotel was very convenient and well kept. The restaurants were very good. We enjoyed our stay and will be back.
Stayed 9 nights in Jan 2024
Response from Guest Experience team on 6 Feb 2024
We highly appreciate your preference in staying with us and are reviewing your feedback with our teams, to ensure such issues are ironed out and never repeat. We will be looking forward to the opportunity to welcome you back on a future occasion, where we will notate your preferred cleaning times upon arrival and ensure a timely execution.

10/10 Excellent

Leslie

Stayed 7 nights in Jan 2024
Response from Guest Experience Team on 20 Mar 2024
Thank you for choosing us to be a part of your Miami experience. Very glad to know you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

GABRIEL

Stayed 5 nights in Jan 2024
Response from Guest Experience team on 9 Jan 2024
We appreciate your preference to stay with us and would appreciate if you had the time to provide detailed feedback on what could have been better, in order for you to have had fully enjoyed your stay.

10/10 Excellent

Anthony

Stayed 4 nights in Dec 2023
Response from Guest Experience team on 22 Jan 2024
Thank you very much for being our guest and for your kind rating. We are very happy to know that you enjoyed your stay.

10/10 Excellent

Philip

Travelled with partner
Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Guest Experience team on 22 Dec 2023
We appreciate being chosen as accommodation of choice during your Miami visit. Glad to know that you had a wonderful stay.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience team on 11 Dec 2023
Wonderful to know that you have enjoyed your stay with us. Thank you for taking the time to provide your rating.

10/10 Excellent

Zwade

Stayed 2 nights in Dec 2023
Response from Guest experience team on 23 Dec 2023
Thank you kindly for your rating and for experiencing our property. Wonderful to hear that you had an enjoyable time with us.

8/10 Good

Haylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious rooms!
Stayed 2 nights in Nov 2023
Response from Guest Experience team on 30 Nov 2023
We appreciate your kind comments on our location and rooms. We thank you for being our guest and hope we will have the pleasure of hosting you again on a future occasion.

10/10 Excellent

Latasha D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at when your visiting Miami
Stayed 3 nights in Oct 2023
Response from Guest Experience team on 23 Oct 2023
Thank you very much for your kind feedback on your recent stay. Very glad to hear that you enjoyed the East Experience.

10/10 Excellent

Ruth Selma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel and very good service.
Stayed 3 nights in Jun 2023
Response from Guest Experience team on 13 Jun 2023
We appreciate having you as our guest and are very glad to know that you had such an enjoyable time. Looking forward to having the pleasure of hosting you again in the near future.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best hotel I have ever stayed at. My husband and I had an amazing stay for his birthday week. Hotel is beautiful and modern. Service was beyond amazing! I will definitely be coming back!
Stayed 4 nights in Mar 2023
Response from Guest Experience Team on 18 Apr 2023
Fantastic to hear that you had such a wonderful time with us. Thank you for being our guests. We will be looking forward to welcoming you back on a future trip.

10/10 Excellent

Annia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was always on point. Definitely one of the best hotel in brickell.
Stayed 3 nights in Mar 2023
Response from Guest Experience Team on 18 Apr 2023
Fantastic to hear that you enjoyed our friendly and professional service provided by our team. We are honored and will be looking forward to an opportunity to take care of you again on a future visit.

10/10 Excellent

Tara

Stayed 3 nights in Mar 2023
Response from Guest Experience Team on 18 Apr 2023
Thank you for your kind rating and for being our guest. We are happy to know that you had an enjoyable visit.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel far exceeded my expectations. I booked a Jr. suite as it was less expensive than a regular room. Not sure why but I’m not complaining. When I arrived they upgraded me to a corner 2 bedroom suite. My goodness gracious. Hands down the nicest place I have stayed in. Completely overkill for one person but heaven is the best description. Staying in the residence not only makes you feel like you are at home but you will want this place to be your home. Stop looking around. Just book it and you will not regret it.
Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 18 Apr 2023
Honored to hear that we have exceeded your expectations and you enjoyed our complimentary upgrade and service. Thank you for taking the time to provide your feedback. We will be looking forward to the opportunity to welcome you again on a future visit.

8/10 Good

serge Philippe

Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 18 Apr 2023
Thank you for choosing our property for your Miami visit. We appreciate having you as our guest.

4/10 Poor

Carla

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Experience team on 6 Nov 2023
We appreciate having you as our guest. Please let us know what could have been further improved, in order for you to have fully enjoyed your stay. We greatly value our guest's feedback and looking forward to receiving an update so that we may assist further.

10/10 Excellent

Vivian Sanchez de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación, el hotel los apartamentos muy cómodos , limpio , moderno . Buen trato
Stayed 7 nights in Sep 2023
Response from Guest Experience team on 25 Sept 2023
Wonderful to hear that you had such an enjoyable time with us. We appreciate being chosen as the hotel of choice during your recent Miami trip.

8/10 Good

STEPHANIE PATRICE, Nice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. Evelyn the front desk personnel who checked us in was great. Clear and provided us with all necessary information. Very appreciated
Stayed 5 nights in Jul 2023
Response from Guest Experience team on 11 Jul 2023
Thank you very much for choosing to stay with us. Happy to hear that Evelyn provided assistance such a professional and concise manner.

4/10 Poor

ADRIAN

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El servicio de valet es pesimo, un dia no encontraban mi auto ni mi reservacion, al otro marque y cuando baje me dijeron q no servia marcar antes, y el ultimo no habia nadie al frente del hotel y dejaron el auto hasta atras. un dia la habitacion no la hicieron tuve que marcar a las 4 pm para pedir que la hagan, no dejaban toallas suficientes, el restaurant el quinto mucho que desear sobre todo la comida para los niños, pedi una spaguetti con salsa de tomate y me llevaron catsup, en fin cada vez que he ido ha ido empeorando, es una lastima
Stayed 4 nights in Jun 2023
Response from Guest Experience team on 21 Jun 2023
We are truly sorry to read of your recent experience. As we are not able to locate a reservation based on your first name, we invite you to contact our Guest Experience leadership team so that we may research and address your concerns, and recover you as a loyal repeat guest.

10/10 Excellent

Javier, Cancun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solo que no me han reembolsado lo que se pago por expedía 8,601.41 pesos ?
Stayed 4 nights in Jan 2023
Response from Guest Experience Team on 18 Apr 2023
Thank you very much for staying with us. We appreciate your preference and feedback.