Outdoor pool

Reviews of City Express Plus by Marriott Mexicali

3.5 out of 5
City Express Plus by Marriott Mexicali
Avenida Republica de Cuba 39, Mexicali, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 516 reviews" "
Rating 8 - Good. 116 out of 516 reviews" "
Rating 6 - Okay. 42 out of 516 reviews" "
Rating 4 - Poor. 30 out of 516 reviews" "
Rating 2 - Terrible. 29 out of 516 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Atte. Gerencia General on 18 May 2024
Estimada Mercedes, Muchas Gracias por su evaluación, nos motiva a continuar trabajando enfocados en nuestro Huésped. Deseamos que vuelva a eligirnos, en su próxima visita a la Ciudad. Tenga Usted un Excelente Día.

6/10 Okay

Elba

Travelled with partner
Liked: Staff & service
Bad odor from bathroom, no coffee machine in room, no shower cap, no bathroom extractor
Stayed 1 night in May 2024
Response from Atte. Gerencia General on 17 May 2024
Dear Elba, thank you very much for your comments, they help us improve. We have made the necessary improvements to prevent these situations from happening again.

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like I’m on vacation when I stay here
Stayed 2 nights in May 2024
Response from Atte. Gerencia General on 17 May 2024
Woouuu Anna, Thank you very much for your preference. We are excited to know that you are very well cared for. Thank you. We hope to see you back soon.

6/10 Okay

Richard

Liked: Staff & service
Limited parking in front TV no signal Dated basic room
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 17 May 2024
Dear Richard, It is always a pleasure for us to receive you, to serve you. We hope you return very soon.

10/10 Excellent

dennise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good hotel
Stayed 1 night in May 2024
Response from Atte. Gerencia General on 8 May 2024
Dear Dennise, Thank you very much for your preference. It makes us very happy to know that we meet your expectations in quality and service. We hope to see you back soon.

10/10 Excellent

• Dibujando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Atte. Gerencia General on 7 May 2024
Estimado Huésped, es un gusto para nosotros saber que hemos cubierto sus necesidades en calidad y servicio. Deseamos poder saludarlo de nueva cuenta, muy pronto.

10/10 Excellent

Bill

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Atte. Gerencia General on 6 May 2024
Estimado Bill,Muchas Gracias por elegirnos como su opción de hospedaje. Deseamos regrese pronto. Tenga Usted un Excelente Día,

10/10 Excellent

ALEXIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Apr 2024
Response from Atte. Gerencia General on 6 May 2024
Dear Alexis,We love that you choose us as your lodging option. It is always a pleasure to serve you. We hope to see you back soon.

6/10 Okay

ROGELIO, THOUSAND PALMS

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Lobby area is great! Clean, everyone is nice and helpful. However, the room cleanliness needs lots of improvement; hairs on linens, bathroom and floor. Chair at desk and bench super dirty; crumbs, candy stuck to it and grime. I had to wipe everything down with clorox wipes in order to feel comfortable. Unable to utilize pool as it was murky, couldn't even see the bottom clearly. Pool furniture stained. Will not be coming back.
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 22 Apr 2024
Dear Rogelio, I offer you a sincere apology for these inconveniences, we are very sorry for what happened, we are giving feedback to the processes with the person, to prevent it from happening again. We hope to greet you very soon, again.

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear Verónica, Thank you very much for your visit, for your evaluation and comments. They motivate us to continue working focused on your satisfaction.

2/10 Terrible

Pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I cancel the room because was no room Available.
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear Pedro, I offer you a sincere apology for the inconveniences experienced during your last visit. We hope to see you again, very soon.

8/10 Good

Omarcito, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was dirty upon entering, and the shower leaks out of the doors El cuarto estaba sucio cuando entramos, y el baño se le sale la agua para afuera
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear Omarcito, We offer you a sincere apology for the inconveniences experienced during your last stay. We are retraining ourselves so that these situations do not happen again. I reiterate my apologies.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking!!
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear José, we very much appreciate that you chose us as your lodging option. I have shared your comment with our Central Offices. Waiting for your comments. We wish you an Excellent Day.

10/10 Excellent

ROSENDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Estimado Rosendo, Muchas Gracias por su visita, Muchas Gracias por calificar nuestro servicio, Nos motiva a seguir trabajando enfocados en su satisfacción

10/10 Excellent

joellen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Parking was a little crowded.
Stayed 3 nights in Mar 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear Joellen, Thank you very much for choosing us as your lodging option. It is always a pleasure for us to be able to greet you. We apologize for the parking inconvenience. We hope you return very soon.

10/10 Excellent

Deisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Atte. Gerencia General on 16 Apr 2024
Dear Deisy, Thank you very much for your visit, Thank you for your comments and evaluation. It makes us very happy, you know that your stay was pleasant. We hope to see you back soon.

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio y cómodo Lo único malo, muy mal servicio en room service y en el cuarto al bañarte toda el agua se sale , estuve a punto de caerme al salir de la shower
Stayed 1 night in Apr 2024
Response from Gerencia Ventas on 10 Apr 2024
Estimada ClaudiaGracias por dedicarnos parte de su tiempo para hablarnos acerca de su experiencia en nuestro hotelDebe saber que su opinión es muy valiosa para nosotros. Utilizamos opiniones como la suya para hacer cambios continuamente en nuestra marca con el objetivo de mejorar la experiencia de nuestros huéspedes. Una vez más, gracias por elegir City Express Plus Mexicali, esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.

10/10 Excellent

Reyna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Gerencia Ventas on 11 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Arlene

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Sales Manager on 4 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again!

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Atte. Gerencia General on 1 Apr 2024
Estimado Pedro, Quienes integramos el Equipo de City Express Plus by Marriott Mexicali, agradecemos su preferencia al elegirnos como su opción de hospedaje.

10/10 Excellent

PABLO, MORENO VALLEY

Travelled with partner
Liked: Cleanliness, amenities
Clean Room and Safe parking
Stayed 1 night in Mar 2024
Response from Atte. Gerencia General on 1 Apr 2024
Dear Pablo, Thank you very much for your visit. Thank you also for your evaluation and comment. We hope to greet you again very soon.

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from Atte. Gerencia General on 16 Apr 2024
Estimado Luis, Muchas Gracias por su visita, Gracias por su Evaluación. Nos complace saber que su estancia ha sido comfortable. Le esperamos pronto de regreso.

8/10 Good

Marcela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia on 14 Mar 2024
Estimada Marcela, Quienes integramos el equipo de City Express Plus by Marriott Mexicali, agradecemos su preferencia. Deseamos poder saludarla muy pronto.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Could use microwave and refrigerator.
Stayed 1 night in Mar 2024
Response from Gerencia Ventas on 13 Mar 2024
Dear Daniel, Thank you very much for your preference. I will forward your comments to our headquarters. We hope to see you back soon.

10/10 Excellent

ANGELICA

Liked: Cleanliness, property conditions & facilities
Front office is not as attentive however hotel is nice and in a good spot close to everything
Stayed 1 night in Mar 2024
Response from Atte. Gerencia General on 12 Mar 2024
Dear Angelica, thank you very much for your preference, we appreciate your comments which allow us to improve the attention we provide to Our Guests. We hope to see you back very soon.

8/10 Good

Jaime

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 12 Mar 2024
Estimado Jaime, Muchas Gracias por su preferencia. Muchas Gracias por elegirnos como su opción de hospedaje, en sus viajes familiares o de trabajo. Le esperamos pronto de regreso.

8/10 Good

luis, surprise

Travelled with family
The parking can be a pain but overall it’s good
Stayed 2 nights in Feb 2024
Response from Atte. Gerencia General on 12 Mar 2024
Dear Luis, I apologize for the inconveniences in the parking lot during your previous stay. We hope to greet you again very soon.

10/10 Excellent

Deisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, definitely will come back again.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 26 Feb 2024
Dear Deisy, it is a great pleasure to read your words, they inspire us to continue working thinking about the happiness of our guests. We hope to see you back soon.

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad parking
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 19 Feb 2024
Dear Alejandro, we thank you for the honor of your preference. We offer you a sincere apology for the inconveniences experienced during his last stay. We hope to greet you again soon.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is horrendous
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 19 Feb 2024
Dear Todd, we thank you for the honor of your preference. We offer you a sincere apology for the inconveniences experienced during his last stay. We hope to greet you again soon.

6/10 Okay

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 19 Feb 2024
Estimado Ismael, Quienes integramos el Equipo de City Express Plus by Marriott Mexicali, agradecemos el honor de su preferencia. Deseamos poder saludarlo pronto de nueva cuenta.

10/10 Excellent

angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Atte. Gerencia General on 16 Feb 2024
Dear Angelica, Thank you very much for your words, they motivate us to continue working always focused on our Guests. We hope to see you back soon.

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 16 Feb 2024
Estimado Ricardo, Muchas Gracias por su preferencia, es un gusto para nosotros, saber que hemos cumplido con sus expectativas de calidad y servicio. Le esperamos pronto de regreso.

10/10 Excellent

ricardo

Liked: Staff & service, property conditions & facilities
Wonderful hotel brand new nice rooms easy parking clean and breakfast included and one of the best locations
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 16 Feb 2024
Dear Ricardo, Thank you very much for your words, they motivate us to continue working always focused on our Guests. We hope to see you back soon.

8/10 Good

MEIJINGZI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment inside, nice service. Clean and quiet. Tall among the other buildings and easy to recognize, but a little bit hard to find the alley/road where make the turn…anyways, if you have a fast enough GPS, it won’t be a problem. Recommend.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 13 Feb 2024
Dear Meijingzi, Thank you very much for your evaluation and comments. It is always a pleasure for us to be able to serve you during your pleasure or business trips. We hope to welcome you again soon.

10/10 Excellent

Manuel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Atte. Gerencia General on 13 Feb 2024
Estimado Manuel, Quienes Integramos el Equipo de City Express Plus by Marriott Mexicali, nos complace saber que su estancia ha sido muy satisfactoria. Le esperamos pronto de regreso. Excelente Día.

10/10 Excellent

Majd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The price for what the room looked like was amazing.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 13 Feb 2024
Dear Majd, Thank you very much for your evaluation and comments, they motivate us to continue working focused on you! We hope to see you back soon.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 8 Feb 2024
Dear José, Thank you very much for your evaluation and comments. Those of us who are part of the City Express Plus by Marriott Mexicali team are pleased to have the opportunity to serve you. We hope you return very soon.

10/10 Excellent

Argelia

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. Room was very clean and cozy. Staff was friendly and professional. Check in/out was easy. No complaints whatsoever.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 7 Feb 2024
Appreciable Argelia. Thank you very much for your preference. Thank you for your comments and evaluation, they motivate us to continue working focused, to offer you Quality services. Have a nice day.

10/10 Excellent

emanuel

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 6 Feb 2024
Estimado Emanuel, Quienes integramos el Equipo de City Express Plus Mexicali, agradecemos el honor de su visita. Le esperamos pronto de regreso.

8/10 Good

MARCO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 6 Feb 2024
Estimado Marco, es un gusto para nosotros poder atenderle en sus viajes de placer o negocio. Deseamos poder saludarlo nuevamente, muy pronto.

8/10 Good

Rosalba

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 6 Feb 2024
Estimada Rosalba, Muchas Gracias por elegirnos como su opción de hospedaje, en sus viajes de placer o negocio, le esperamos pronto de regreso.

6/10 Okay

Hector

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 6 Feb 2024
Estimado Héctor, Muchas Gracias por su visita, estaremos trabajando nuestras áreas de oportunidad para ofrecerle un mejor servicio. Deseamos poder saludarlo pronto, de nueva cuenta.

6/10 Okay

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm not a complainer. But the Wifi was so terrible that I went to office Depot and purchased a CAT 5 cable. It didn't help. My wife and I both bought our laptops so that we could work. But the network was so saturated that it kept kicking us off. Which is terrible because I had deadlines to meet the next day. Unacceptable. While the restroom door is cool looking, it is glass, albeit a weird sort of frosted glass that allows one to completely see inside. It provides no privacy when you are using the restroom. Stayed in the City Express in Caborca, Sonora 2 days ago. It was nicer, newer, cleaner, the internet was great, it had a free breakfast buffet, and you could go #2 without anyone seeing you wipe. ; ). Everything else was good. The "common areas", the personnel, the room, the bed, the price, and the location, were all nice and clean. No complaints there. But if you bring your laptop with the intention of getting work done, this is not the place.
Stayed 1 night in Feb 2024
Response from Atte. Gerencia General on 2 Feb 2024
Dear Miguel, Thank you very much for choosing us as your lodging option. We sincerely apologize for the inconvenience experienced during your last stay. We have shared your feedback on our bathroom design to our headquarters. I reiterate my apologies, and I hope you give us the opportunity to consider us again on your next trip.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, very convenient location.
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 2 Feb 2024
Dear Yvonne, Thank you very much for choosing us as your lodging option, and we are pleased to have met your quality and service needs. I hope to return very soon.

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 2 Feb 2024
Estimada Fabiola, Muchas Gracias por su preferencia. Nos complace grandemente haber cubierto sus necesidades de calidad y cortesía, en nuestros servicios de Hospedaje. Le esperamos de nueva cuenta, muy pronto.

6/10 Okay

Jiamin

Stayed 2 nights in Jan 2024
Response from Atte. Gerencia General on 26 Mar 2024
Estimada Jiamin, Muchas Gracias por su preferencia. La esperamos muy pronto de regreso.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always so friendly. This hotel is where I stay when I go to Mexicali, and the staff remembers me by name. the rooms are clean and tastefully decorated
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 31 Jan 2024
Dear Sonia, Those of us who are part of the City Express Plus by Marriott Mexicali Team, it is always a pleasure to serve you. We are pleased to have met your expectations of Quality and Service. We hope to greet you again very soon. Have a nice day.

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay. IVAN made our stay very Comfortable. Thank you for your help IVAN!
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 29 Jan 2024
Dear Verónica, Thank you very much for your preference and your comments, which we will forward to Iván. We hope you return soon and we can serve you again. Have a nice day.

10/10 Excellent

MARIELA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El check in fue muy rápido y eficiente un par de firmas y ya tenia la llave en mano. El personal muy amable y agradable. La habitación limpia de muy buen tamaño, único detalle curioso fue el baño, muy poca privacidad puertas de vidrio tanto en la regadera como para el sanitario; pero bueno un detalle que no afectó nuestra estancia. Volvería a quedarme ahi en próxima visita a Mexicali sin problema!
Stayed 1 night in Jan 2024
Response from Atte. Gerencia General on 29 Jan 2024
Estimada Mariela, Para quienes integramos el equipo de City Express Plus by Marriott Mexicali, es un gusto haber cumplido con sus expectativas de calidad y servicio. Le esperamos pronto de regreso.