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Reviews of UMass Lowell Inn and Conference Center

2.5 out of 5
UMass Lowell Inn and Conference Center
50 Warren Street, Lowell, MA

Reviews

7.8

Good

Rating 10 - Excellent. 157 out of 494 reviews" "
Rating 8 - Good. 200 out of 494 reviews" "
Rating 6 - Okay. 84 out of 494 reviews" "
Rating 4 - Poor. 27 out of 494 reviews" "
Rating 2 - Terrible. 26 out of 494 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean. Beds were comfortable. Front desk staff were very nice. Bar staff seemed annoyed that we asked for a drink. He was dismissive when I asked him a few questions about the area. So we left after our one drink. Continental breakfast had no coffee brewed or muffins ready. Waited about 20 minutes before someone came out with coffee. Only stayed one night. Price was right and it was very quiet which we liked. You get what you pay for here.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay in room 213. It is next to a hallway door that you hear shutting over and over.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. The rooms were outdated. The heat could not be adjusted in my room so it was hard to sleep.
Stayed 1 night in Nov 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
There is nothing paricularly good or bad about this place. it's a good value for Lowell. The rooms were a bit old, things seemed a bit dated in places. The location is great, right near downtown/ the canals.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. I will recommend for the future Thank you
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Carol Scalesse on 23 Oct 2019
Hi there, I understand that you were unhappy with your stay.. Please let us know what went wrong.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience, cleanliness & comfort
Loved staying here! The location was perfect to anything in downtown. We were able to walk to all of our destinations. The front desk staff was so friendly, organized and helpful. I would definitely recommend this hotel if you are staying in lowell
Stayed 1 night in Sep 2019
Response from Carol Scalesse on 18 Oct 2019
Thanks Melissa for the great review! We hope you stay with us again soon!

8/10 Good

Verified traveller

I liked the fact that the hotrl was central anf the food at the bar was tasty. The room was clean, but the breakfast was a little disappointing. It was very basic.
Stayed 2 nights in Sep 2019
Response from Carol Scalesse on 18 Oct 2019
Thank you for your review. We offer a continental breakfast free with your room. This is something that we are happy to do. Any suggestion that you have to enhance your experience is appreciated!

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from ICC Management on 23 Oct 2019
Thank you!

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
There are mice and the management know about the problem Also Aunts are everywhere in the room
Stayed 4 nights in Aug 2019
Response from Carol Scalesse - Director of Sales and Marketing on 23 Aug 2019
Thank you for your feedback. Being located on the river, sometimes we end up with an unexpected visitor. We have a plan in place to eradicate the pests and continue to strive to make this a reality. Sadly, sometimes they get in despite these efforts. So sorry you were unhappy with your stay. Should your plans bring you to the Lowell area in the future, please reach out to me.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay there again!
Stayed 1 night in Aug 2019
Response from Carol Scalesse on 23 Aug 2019
Thanks Janice! So glad you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Thank you. Let us know what we need to do to bring your next stay to a 10!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired but reasonable
This was a tired hotel!
Stayed 1 night in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Our hotel rooms are student residences during the school year, then become available during the summer months to house our external customers. Extensive efforts are made to clean, update and repair these rooms so that our customers are able to have a comfortable stay at a reasonable price. We also offer Inn-style rooms year round. They are open to the public and are not used as student residences at any time. They are at a higher price point, but you will enjoy mini refrigerators, coffee makers, and some even with patios. Next time you are in town, give these a try!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and pillows. Very nice lobby area. Housekeeping knocked on door to clean room even though do not disturb was on the doorknob. Sink faucet was broken. Manager was very nice and seemed concerned. I would be happy to stay here again. I wish they had rooms available for the public for the Lowell International Folk Festival.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, clean and good staff . The location was awesome close to a lot of things
Stayed 1 night in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Thank you for the great review! We are fortunate to be located on the Lowell National Park Grounds within walking distance to everything. Hope you stay with us again and futher enjoy all that Lowell has to offer.

6/10 Okay

Mylene

Not my fav
It was so-so. We asked to change room because there was a few bugs splattered on the walls but not yet cleaned up. Plus a few live spiders were on the walls. They did accomodate us with another room. That room was bug free but the toilet seat so yellowed of urine we did not wanna seat on it nor take a bath. Plus....we missed the breakfast since they did not mention to is that they stop serving it at 9h30am. Carpet do not seem to be steamed clean very often and the beds are so-so comfortable. The rental rate was very good so I guess I should not expect too much for that price.
Stayed 1 night in Jul 2019

8/10 Good

Dawn

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I’ve every stayed at. Our room was dirty and had a mouse in it. When I called the front desk I didn’t get an apology I got asked if I wanted maintenance to come or if I wanted a different room. No shock no worry at all. They gave me a new room that had mouse droppings under the bed. Thank goodness for Expedia who refunded my money and I found a better hotel elsewhere.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
We stayed in the section that is student housing during the school year. Then they switch out the furniture and turn it into a hotel room. Beds were comfortable and clean. Clean towels were supplied every day. Shampoo, conditioner, lotion and soap were provided. No hairdryer. Breakfast was only a cold one however it included orange juice, fresh fruit, yogurt, bagels, netragrain bars and small pastries. There is coffee, tea and cold lemon water 24 hours a day
Stayed 3 nights in Jul 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 into 2
We enjoyed our stay so much that we stayed an extra day. The only improvement would be to increase the wi fi strength.
Stayed 1 night in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Thanks for the tip! We have reached out to the University to check the strength of the wifi which is usually strong. Hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean but the sensor light in the room went on twice and lit up the room in the middle of the night which was a little off putting
Stayed 1 night in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Sorry that happened. Did you happen to mention this to the front desk so we could repair it? I hope you have the opportunity of staying with us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was clear tap over a plug and the room needed to be updated. The more frustrating part was that I had requested a walk in shower handicap accessible room for my grandmother. When I got there they had had her in a standard room . The girl at the desk was rude and was unwilling to switch the room for servers minutes before I told her we would file a complaint. She then put her in a handicap accessible room but it didn’t have the walk-in shower so we had to switch to A third room. This was s problem because she can’t lift her feet which I told her at the desk. This was really hard for her as it meant lots of steps and multiple returns to the front desk. When she got to the room finally it was very nice and had a good view. The manager at the bar was amazing, helping my kids find food they could eat and made a dessert for them even though it was served that day.
Stayed 2 nights in Jul 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our one night stay. We ate in bar. Food was good. Room was fine for a one night stay. Really need to think about putting a hair dryer. Mini refrigerator and small microwave in every room, regardless of length of stay. If cant accommodate those items in each room, then don't advertise as such. Say right out you don't have them. Would stay again.
Stayed 1 night in Jul 2019
Response from Carol Scalesse on 23 Aug 2019
Hi Pamela, We offer hair dryers, mini refrigerators and microwaves in our inn-style rooms which are available year round.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umass Lowell Inn
I was happy with the comfort and cleanliness of our room. It was just an overnight stay. The continental breakfast was good, and was not missing any expected items. Also I did notice that items were replenished as needed.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Stayed here 3years ago + it was much better. This time the bathrooms had black mold under the sink rim + in the shower. No answer at front desk. Adjoining room people were very loud fighting + slamming doors till 2am. Did not feel safe! Had to change room for night 2. Ice machine very loud + leaking water;slippery floor! No water for coffee pot in room? Breakfast was granola bars, rotten fruit, very strong undrinkable coffee. Smoking 10 feet from entrance Nasty! Very disapointed! Would never have stayed here if I knew it was so bad! Waste of my money!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price.
It was a great stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a beautiful hotel. Amenities & food were very good. Loved the local. The hotel was much more luxurious than reviews suggested.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
At check in, we had to hunt for the desk clerk. He was very courteous, once found, and did a good job as the bartender. The room was in poor condition, with sticking closet doors, missing hair dryer, mildew on the shower curtain and dents in the wall. Continental breakfast was disappointing, without many choices. A few hard cooked eggs would be easy and not very costly.
Stayed 1 night in Jul 2019

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
just kinda gross
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very attentitive. They really went out of their way to make our stay comfortable.
Stayed 4 nights in Jul 2019

8/10 Good

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
EH
Not a bad Place for cheap, bed was not very comfortable and the room definitely needs an update. also the alarm clock in my room went off at 12:00am and woke me up...kind of annoying. But the staff was friendly
Stayed 1 night in Jul 2019

8/10 Good

Xiangyuan

Liked: Property conditions & facilities, room comfort
front desk ladies were nice and friendly , but the room service could be better
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
I like they have friendly staff and look clean in area, but I didnt like room have no trash bag, no Microwave, and very slow or little cold water. Other than that I believed everything is good.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jul 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was absolutely amazing. Staff was extremely friendly. Highly recommend.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near the university. The only bad thing I can say is the breakfast is a joke. Granola bars and coffee isn’t a breakfast.
Stayed 1 night in Jul 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Bestwestern, Lowell ma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it alot. I would suggest friends and family here
Stayed 1 night in May 2019