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Reviews of Art 57 Hotel - Adults Only

3.5 out of 5
Art 57 Hotel - Adults Only
Calle 57, 543-A, entre 66 y 68, Mérida, YUC

Reviews

8.4

Very good

Rating 10 - Excellent. 268 out of 618 reviews" "
Rating 8 - Good. 250 out of 618 reviews" "
Rating 6 - Okay. 54 out of 618 reviews" "
Rating 4 - Poor. 30 out of 618 reviews" "
Rating 2 - Terrible. 16 out of 618 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hotel, with super helpful, friendly staff. Plunge pool was a nice respite from the afternoon heat. Breakfast was great. The only negative (and it would not keep me from staying again), is that you can hear everything due to the age, construction of the building and ventilation. Overall very happy with our stay.
Stayed 7 nights in Apr 2024

10/10 Excellent

Cesar, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place - I loved it
Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a few blocks from downtown, safe. Cute little place.
Stayed 3 nights in May 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great experience staying here while in merida. staff were very helpful and it’s a nice neighborhood with some very good restaurants
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only, it was great 👍
Stayed 6 nights in Mar 2024

10/10 Excellent

gisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Melissa from reception was so helpful and kind.
Stayed 4 nights in Mar 2024

10/10 Excellent

emily

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Kailash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average room, clean, good beds, nice bathroom. Breakfast is limited to fruit plate, yogurt with granola, toast, coffee. Pay 60 pesos extra for scrambled eggs and ham (no other choice). Pay 100 pesos extra for parking. Front desk staff Nadia) was very helpful and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Neven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing experience at Art 57 Hotel! The place is small and cozy, decorated with vibrant colours and has an attractive pool. Its location in downtown Merida made it convenient for me to explore all the main tourist areas, including Paseo Montejo. Throughout my six-night stay, I enjoyed a complimentary continental breakfast every morning, and my room was always clean, spacious, and well-equipped with air conditioning. The hotel staff was incredibly kind, friendly, and always ready to assist if needed. However, I would recommend choosing a room that is not located near the lobby. Every morning, there was some noise from staff coming in and out of the building, which can be a bit disturbing for some guests.
Stayed 6 nights in Dec 2023
Response from Bawa Hotels and Leisure on 8 Jan 2024
Dear guest, we are glad to hear that you enjoyed your stay. We are continually working to provide the best experience within our facilities. We appreciate your comments.

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Stayed 13 nights in Dec 2023
Response from Bawa Hotels and Leisure on 8 Jan 2024
Estimado huésped, sus comentarios son muy importantes para nosotros. Tendremos en cuenta su retroalimentación para futuras mejoras de nuestro servicio. Muchas gracias.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A cute little hotel. Our room was small with no where to hang anything but they do have larger rooms. Easy access to centro.
Stayed 7 nights in Nov 2023
Response from Art 57 Hotel on 30 Nov 2023
Dear guest, your comments are very important to us. We will take into account your feedback for the improvement of the experience. Thank you.

8/10 Good

Marjorie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in a great city!
Great stay 3 blocks from the Centro and very quiet. Room was nice and the bed was comfy, although not the comfiest. Our little dipping pool was an added plus and breakfast was good and filling. All the staff were very helpful. Good value for the dollar.
Stayed 3 nights in Oct 2023
Response from Art 57 Hotel on 3 Nov 2023
Dear guest, we are honored to read your comments. We are glad to hear that you enjoyed your stay and the facilities. We appreciate your comments.

8/10 Good

Sonia

Travelled with partner
Place is a bit dated our cover for the bed had holes , the room smells wet , like a mold smell , shower makes the whole floor in the bathroom wet because the way the shower was built
Stayed 4 nights in Oct 2023
Response from Art 57 Hotel on 30 Oct 2023
Dear guest, your comments are very important to us. We will take into account your feedback for the improvement of the experience. Thank you very much.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Art 57 Hotel on 26 Sept 2023
Estimada huésped, nos alegra saber que disfrutó de su estancia. Estamos listos para recibirle nuevamente. Muchas gracias por sus comentarios y calificación.

10/10 Excellent

Anna Veronica Medrano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a junior suite and, for a small difference in cost, got my own plunge pool. In the blazing heat, that was a fantastic feature. I used it twice a day. Though not exactly buzzing, the location is a short walk from both Plaza Grande and Parque de Santa Lucia. Complementary continental breakfast and housekeeping leaves two bottles of water per day. AC worked seamlessly. Water pressure in shower could be better. No fridge in room. Staff are kind. They helped me print my boarding pass before I left for the airport.
Stayed 5 nights in Aug 2023
Response from Art 57 Hotel on 24 Aug 2023
Dear guest, we are glad to hear that you enjoyed your stay. We are continually working to provide the best experience within our facilities. We appreciate your comments.

10/10 Excellent

Catherine

Liked: Amenities
Great hotel, peaceful and quiet. Excellent staff, helpful and friendly. Will definitely stay here again.
Stayed 3 nights in Aug 2023
Response from Art 57 Hotel on 15 Aug 2023
Dear guest, your comments are very important to us. We appreciate your feedback.

10/10 Excellent

Analleli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel perfect if you want something close to everything, the staff was very helpful and friendly. We really want to come back next year.
Stayed 5 nights in Jul 2023
Response from Art 57 Hotel on 3 Aug 2023
Dear guest, your comments are very important to us. We are glad to hear that you enjoyed your stay. We appreciate the feedback.

8/10 Good

Jean-Marc, Dania Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby doesn't represente the rest of the property. Nice convenient place. Room was pleasant, quiet. To start the morning fresh fruit plate, good coffee and roasts from 8 am to 9 am. Most of the guests are already gone to visit places.
Stayed 7 nights in Jul 2023
Response from Art 57 Hotel on 3 Aug 2023
Dear guest, your comments are very important to us. We are glad to hear that you enjoyed your stay. We appreciate the feedback.

10/10 Excellent

Gerry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful, Adults only...no kids.
Stayed 6 nights in Apr 2023
Response from Art 57 on 17 Apr 2023
Dear guest, your comments are very important to us. We appreciate your comments.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with wonderful staff!!
Stayed 18 nights in Feb 2023
Response from Art 57 on 24 Mar 2023
Dear guest, your comments are very important to us. We appreciate your feedback.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this Hotel was very small and in Merida Centro, it was very quiet and clean. The staff was nice and professional every time I had an encounter with them. The continental breakfast was good as well.
Stayed 3 nights in Mar 2023
Response from Art 57 on 24 Mar 2023
Dear guest, your comments are very important to us. We appreciate your feedback.

10/10 Excellent

James

Stayed 1 night in Mar 2023
Response from Art 57 on 14 Mar 2023
Estimado huésped, agradecemos su puntuación. Esperamos haya disfrutado de sus vacaciones.

4/10 Poor

Alice

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wanted to like this property because the price was right and it is a small establishment yet , although I had prepaid for 6 nights, I left after the first night. When I arrived at the hotel, there was a desk in the room but no chair, no towels and a broken lamp. I was given one stained, fraying towel and washcloth. This place needs a major update!!
Stayed 6 nights in Feb 2023
Response from Art 57 on 14 Mar 2023
Dear guest, we appreciate yor feedback and we are sorry for the inconveniences that arose during your stay, we understand that these may have affected the experience of your visit. Be sure we will follow up the incident to prevent similar situation in the future. Thank you!

8/10 Good

Frederick, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the willingness of the folks that work here are what makes this a special place. Highly recommend and would stay at this property and the other property they have down the street.
Stayed 4 nights in Feb 2023
Response from Art 57 on 1 Mar 2023
Dear guest, your comments are very important to us. We appreciate your review.

6/10 Okay

William, Las Vegas

Travelled with partner
Stayed 8 nights in Feb 2023
Response from Art 57 on 24 Feb 2023
Estimado huésped, agradecemos su preferencia en nuestras instalaciones. Esperamos haya disfrutado de su estancia.

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good simple hotel. Wonderful front desk staff.
Stayed 1 night in Feb 2023
Response from Art 57 on 24 Feb 2023
Dear guest, we appreciate your comments. We are continuously working to provide you with the best quality service. We hope you enjoyed your stay.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and the room was comfortable, clean, and nice to spend time in.
Stayed 1 night in Feb 2023
Response from Art 57 on 24 Feb 2023
Dear guest, we appreciate your comments. We are continuously working to provide you with the best quality service. We hope you enjoyed your stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 5 nights at this hotel. It is very centrally located. The breakfast was the same every day with the option to purchase eggs etc. We had a room on the second floor, we discovered the bar refrigerator was not working, the next day they had replaced it. On our last day they served us breakfast at 0730 instead of 0800 as we had an early bus. The front desk staff was helpful, especially the young lady who worked most nights. I would stay here again if in Merida. I would like to see the hotel offer breakfast earlier each day, say 0730 to 1000. This way you can get out and explore before the day gets too hot. Current breakfast times are 8 to 11.
Stayed 5 nights in Jan 2023
Response from Art 57 on 30 Jan 2023
Dear Paul, it was a pleasure to welcome you to Art 57 Hotel. Your comments are very important as they allow us to identify strengths and areas of improvement in our service. We appreciate your feedback, we will take it into account for the corresponding improvements to our service. We hope you enjoyed your stay, we are already waiting for you!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time with Art57 and I have recommended it to my family and friends 😊
Stayed 14 nights in Jan 2023
Response from Art 57 on 25 Jan 2023
Dear Tyler, it has been a pleasure to welcome you both times at Art 57 Hotel. We appreciate your comments, they allow us to identify our strengths and continue to improve our service. We look forward to seeing you again!

10/10 Excellent

Jerod

Stayed 3 nights in Jan 2023
Response from Art 57 on 9 Jan 2023
Estimado Jerod, fue un placer haberte recibido en nuestras instalaciones. Agradecemos tu puntuación, esperamos hayas disfrutado de tu estancia. Ya te estamos esperando nuevamente.

8/10 Good

Roman, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Mérida
Staff was super friendly and made their best to give us all we needed. The room was very clean and tidy, clean sheets and towels and the bathroom had enough space. Location is great just a few blocks from the main square. I strongly recommend one to stay at this hotel
Stayed 2 nights in Dec 2022
Response from Art 57 on 28 Dec 2022
Dear Fabiano, it was a pleasure to have received you in our facilities. We are happy to read your comments, they help us to identify our successes and continue to improve our service. We work continuously to offer the highest quality in our service as well as the maximum comfort in our rooms. We hope you enjoyed your stay, we will be waiting for you with open arms.

10/10 Excellent

LUIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colorful and beautiful place. Nice staff attention.
Response from Art 57 on 12 Dec 2022
Dear Luis, it was a pleasure to have received you in Art 57. We appreciate your comments, they allow us to identify our strengths and continue with them. We work to offer you the highest quality in our service. We look forward to welcoming you soon.

10/10 Excellent

SALVADOR ADOLFO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Jeong

Stayed 1 night in Nov 2022
Response from Art 57 on 16 Nov 2022
Dear Jeong, it was a pleasure to have received you at Art 57. We appreciate your rating, it allows us to know our areas of opportunity and our successes. We look forward to welcoming you soon.

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really helpful and friendly.
Stayed 3 nights in Oct 2022
Response from Equipo Art 57 on 15 Oct 2022
Dear Yang We appreciate your feedback. For us it is a pleasure to assist you. Thank you for your preference, we hope to count on your visit again! Greetings.

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great time.
Stayed 3 nights in Oct 2022
Response from Equipo Art 57 on 15 Oct 2022
Dear Raul We appreciate your feedback. For us it is a pleasure to assist you, if we can help you in anything please do not hesitate to let us know, we are to serve you and we hope to count on your visit again! Greetings

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities
The staff was very helpful and is very quiet considering in a Central America City.
Stayed 9 nights in Sep 2022
Response from Art 57 on 24 Sept 2022
Dear guest, we appreciate your stay in our hotel. For us your comments are very important as they help us to know how to improve the experience of our guests. It fills us with joy to know that you enjoyed your stay, we work daily to create unforgettable experiences for our guests. We hope you will visit us again soon.

6/10 Okay

Terrence

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The towels I had holes and signs of wear and tore.
Stayed 3 nights in Jul 2022
Response from Art 57 on 29 Jul 2022
Dear guest, thank you for your visit, for us your comment is very important because it helps us to know where we can improve, we will take into account your opinion to improve the towels that are provided to guests. Thank you

10/10 Excellent

SERGIO

Stayed 5 nights in Jul 2022

10/10 Excellent

Reyna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant, No parking
Stayed 5 nights in Jun 2022
Response from Art 57 on 6 Jul 2022
Dear Reyna, thank you for your visit, it was a pleasure for us to receive you. Your rating is important for us because it helps us to have indicators about our work. In our description indicates that we do not have restaurants or parking, it is something that should be taken into account when booking our hotel.

4/10 Poor

LUANNE

Travelled with family
Disliked: Amenities, property conditions & facilities
Not as advertised - we were booked in Sun-Sat - we checked out on the Wednesday & expect a refund. Pool dirty - jr suite w/ pool - just a bed & bath - Not Happy!
Stayed 6 nights in Mar 2022
Response from Art 57 on 21 Apr 2022
We are sorry for any inconvenience you may have had, we hope you give us the opportunity to welcome you back and treat you as you deserve.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff they are great
Stayed 5 nights in Feb 2022
Response from Recepción Art 57 on 8 Feb 2022
Thanks for you comment! We hope to see you again in your next visit to Mérida

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Nov 2021

2/10 Terrible

Toribia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mal servicio, falta de agua caliente todo el tiempo, sucio, caluroso, empleados con cara de picos amigos, el desayuno lo servían muuuy tarde, jamás pudimos desayunar ahí.
Stayed 5 nights in Oct 2021

2/10 Terrible

arturo, MIDLAND

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a terrible drainage smell, we never had hot water, a full day without water, the safe box did not work, you could see the light through the entrance door, the last day they did not leave us shampoo, terrible experience at the Art 64 hotel (our reservations were at the Art 57 hotel but they were changed to Art 64, supposedly because it is of better quality, I don't want to imagine Art 57).
Stayed 5 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a chain around the door.
Stayed 5 nights in Jun 2021

4/10 Poor

J&J, Chelem

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property is beautiful. Our room was very nice. However, we had booked a junior suite and so did my brother-in-law. When we arrived we were told they overbooked and there were no suites available. After discussing our options the front desk person said that if we wanted to take a regular room we had to phone Expedia first, that he couldn't do it for us. We obviously weren't happy with the situation and suddenly one suite became available, so we took it. My brother-in-law then wasted the next half an hour (and his phone minutes) on the phone with Expedia just to be told the hotel had to make the phone call. That was very frustrating, but finally it was settled and he is to get a refund of the difference between the junior suite and the regular room. Also, the internet doesn't work in the rooms, which actually didn't matter because the TV and internet were out for most of our stay anyway. They said it would be fixed by midnight the one night, but by 11 the next day it still wasn't working and it was time to check out. So, although the property is nice and is in a decent location, I cannot recommend it.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019